Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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September 24, 2013 By Joyce Weiss 2 Comments

My Mother’s “Bike Story”: Seize Every Opportunity!

Sara and Joe 2

Joyce’s Lessons Learned from Her Parents

Our parents and grandparents influenced us in so many ways.
Some of you may have wonderful memories of your youth.
Others may not want to relive those memories.
The question that I ask in my Take the Ride of your Life Workshop is…
How do you live your life because of OR in spite of the lessons learned in your childhood?

My mother Sara and father Joe left a very positive legacy with our family.
I look for opportunities during stress due to the lessons that I learned from my parents.
Any one who knows me, realizes that they better not complain for a long time
without my strong responses on letting go of the small things and changing
what you can in your life! 🙂

I hope that you enjoy another story taken from my book, Take the Ride of Your Life!
3d_taketheride_cover_med

Sara’s Bike Story

Sara learned a wonderful lesson the positive way. Her first bike
experience didn’t take place until after she was married my father, Joe.
It made a strong impression. “During the Depression,” she recalls, “none of us
had any money. People made do then. It was a simpler time. I never
had my own bike or a chance to ride one.

“One day, we went to River Rouge for a picnic and saw that there
were bicycles to rent. My husband taught me how to ride. He was so
gentle! I trusted him completely. Before I knew it, I was off and riding.

In a way, this event sums up what I believe: When I want to do something,
I do it, right then and there. I don’t wait or plan for the perfect
time. I seize the opportunity when it’s there.

“Now I’m in my eighties and am an independent widow. I don’t
want to trouble anyone else if I can help it. When the faucet broke, I
went to the hardware store, bought a new one, and replaced the old
one. It gave me a lot of satisfaction.

Although I haven’t been bike riding in a while, I exercise every day.
When I go places with my daughters, I can keep up with them.
I still drive a car, so I still ‘pedal’— even if it’s with one foot.”

My parents did not complain very often, and had no patience with
those who did. Upbeat, non-judgmental, and full of enthusiasm, Sara and Joe
were always ready to learn new things, because every day offered them new
opportunities, despite obstacles.

Joyce’s Questions for You

Sara didn’t learn how to ride a bike until she was married to my father, Joe.
She didn’t have the opportunity until then and when she saw it, she didn’t wait.

1. What are you waiting for?

2. What do you need to do to live a fulfilled life?

3. What lessons did you learn from your parents or grandparents?

Please answer in the comment section towards the end of this blog post.

Click here for an article on “Warning: Use These 6 Tips to Gain Control at Your Own Risk

Staying Connected with Joyce

Was this helpful?

Please send me any comments that you may have for this blog post.
Place your comments in the comment box at the end of this post.

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict in the workplace
and home.  There may be someone in your life who is experiencing stress…
who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS Click here for an article on “Warning: Use These 6 Tips to Gain Control at Your Own Risk

PPS Click here to sign up for Joyce’s FREE e-zine and video series on
“Dealing with Conflict in the Workplace.”

PPPS Click here to order your autographed copy of Take the Ride of Your Life!

 

Filed Under: Articles on Stress
Tagged With: Life Prioritization, personal accountability, personal development

July 9, 2013 By Joyce Weiss Leave a Comment

Different Does NOT Equal Wrong

cartoons share with neighbor biker 013

This blog post is the 2nd in the series taken from my book,
Take the Ride of Your Life!  Shift Gears for More Balance, Growth and Joy.
Dealing with conflict in the workplace takes a lot of courage at times!
Especially when you may be the only one with an opinion and your entire team disagrees with you.

Different equals different.  Different does not equal wrong.

 

 

 

Click here to find out how to receive your FREE poster on Fast Help for a Tense Workplace

ALYCE’S Story

Even on a broken old Schwinn, Alyce learned the importance of freedom and helping others.

Alyce is a crisis counselor for abused women. She understands the power of asking for and giving help.
She spent her earliest childhood in a Louisiana migrant camp.
She remembers watching her mom pick tomatoes, cucumbers, strawberries,
apples, peaches, and cherries under broiling southern skies.

Alyce’s First Bike

“My first bike did not even have wheels.
It was a real old Schwinn.
Everybody took turns pushing each other on it, because it didn’t pedal,” she recalled.

“It had a big seat on it, and we pretty much taught ourselves to ‘ride’ it.
All the kids took turns holding the bike and pushed each other until we skinned our knees.
We had a ball.”
It wasn’t until Alyce turned eleven or twelve and moved to Michigan
that she got her first new bicycle.

Trouble in the Neighborhood

The family experienced racism in their new neighborhood,
but young Alyce and her sisters bounced right through it.

“We were the first black people to move in.
For a long time, the other parents wouldn’t let us play with their children,” she says.
“Eventually the kids outgrew it; we didn’t scare easily and we didn’t know any better.
We’d still go over to play even if they yelled at us.”

Learning Tolerance

Despite the pain racism caused, Alyce’s mother never allowed her daughters
to behave that way in return. “The prejudice made me a stronger person.
It made me realize that no matter what color a person is, you treat them
the way you want to be treated.”

Different Does Not Equal Wrong

Today Alyce’s home has become a shelter for the homeless.
“I always have a house full of children,” she says matter-of-factly.
“They’re people; something I do or say may help them.
Why should I be the one to turn them away?
I want everyone to remember and say, ‘She helped me.’ ”

Alyce’s Bike Lessons

When Alyce thinks about her bikes she has some keen insights.
“That first bike wasn’t complete. Yet, a bunch of kids got together
and supported each other so we could all play. Then all of a sudden, I
had a bike that I could ride myself. It’s like my life.
I love doing things with people, for people.
I’m much more content with this than being by myself.
I’m happy with my life.
Now I have a full bike with everything on it — and I’m sharing it.”

Asking for Help During Conflict

Many of us don’t ask for help because we think it is a sign of
weakness. Asking for help is a strength. It is a sign that you are
taking care of your own needs. Sit down and create a list of people
who can help you feel less pressured. Problem-solving gives you
control of the situation; it allows you to create your own positive
environment amid the stress of everyday chaos.

Problem Solving

Problem-solving is another technique that moves people into action.
It gives control, versus staying stuck and complaining about the same old things.

Life means getting into or out of a crisis most of the time.
Instead of lying in bed feeling angry, hurt, or worried, take the
stress associated with crisis and turn it into positive energy.
Figure out what you need to do to create a more fulfilled life.
Problem solve, be innovative, and don’t be afraid to ask for help!

Gear-Shifting Action Steps

1. Write the name of a negative person who brings you down.
Problem-solve a plan to protect yourself.

2. Who is a cheerleader in your life?
What does this person do to encourage you?

3. Who are you a cheerleader for?
How do you encourage this person to be the best he or she can be?

4. On the left side of a paper, make a list of the situations that troubled you last year.
On the right side, list the effects of each situation.
Hopefully the items on the right side won’t seem so important.

5. What worried me one year ago?
What are the consequences?
At work?
At home?
With relationships?

6.  Now make a list of the troubles you’re facing today.
Visualize how they will turn out one year from now.
What worries me today?
What will be the consequences?
At work?
At home?
With relationships?

Was this helpful?
Please send me your bike story.  Place your comments in the comment box at the end of this post.
       Who taught you how to ride?
       What memories do you have about that important time in your life?
       What lessons did you learn from your parents or other adults when you were a child?

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share this post.  Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home.
There may be someone in your life who is experiencing some stress…
who could benefit from the inspiration and knowledge on improving their working
condition or home life. 

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant

    I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS Click here to order your own copy of Take the  Ride of Your Life!  It is an easy summer read.

PPS  Click here to find out how to receive your FREE  poster on Fast Help for a Tense Workplace

Filed Under: Articles on Stress, Conflict in the Workplace, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: personal accountability, personal development, work stress

June 11, 2013 By Joyce Weiss Leave a Comment

What to do with Those “Falling Star Employees!”

cartoon good attitude its freeMany of my loyal readers have asked me to write about how to deal with “middle stars” and  “falling stars” on their team to reduce conflict in the workplace.

The biggest conflict is how NOT to burn out your “superstars” because they do what they do so well. At times leaders stop asking the “falling stars” because they under perform.

Are you asking yourself…”Joyce tell me all ready what do I do with these unmotivated people?”
Ok, here is how I have helped my clients get control of this issue.

Hit this link to share an important yet short video on “The Importance of Feeling Committed to Your Job” with your team.

Who are the “middle stars?:

  • Some days they are great and other days they are not so great.
  • They are inconsistent.
  • They may not want to be “superstars” and only want to do their work and go home.

Here’s some ideas on how to deal with “the middle stars.”

  • Are your expectations clear when you communicate with them?
  • Do they know how they will be held accountable?
  • Are they facing obstacles that are stopping them?
  • Can they be mentored by a “superstar?”

Remember, every person will not be a “superstar.”

  • These people can either move up and improve or move down and become a “falling star.”
  • You have to decide if they can be saved.
  • You can give them the tools and training.

Who are the “falling stars?”

  • This is usually not a large group.
  • Their impact WILL take up your valuable time.
  •  They fail to carry their fair share of the work.
  • They are uncooperative.
  • They are chronically late.
  • They are just getting by.
  •  They need to improve or be replaced

You are not doing your job if you are not taking care of this group!

You can involve both of these groups to see if they want to grow

  • Invite them to meetings and ask for their input.
  • Delegate easy tasks to see if they follow through.
  • Ask them to give short presentations to their team.

I coach my clients to tell every new employee that “dead weight” will not be tolerated.

Remember, you get what you tolerate!

Identify these people and either train them or find others who can take your company far into the future.

Concentrate on taking the “falling stars and middle stars” to the next level.

Recognize your “superstars” so they don’t disengage.

This will help you reduce conflict in the workplace immediately.

Your “superstars” will get the positive attention that they deserve and your “middle and falling stars” will learn what they need to do to continue being part of the team…or not.

Raising the bar of your organization will help you be successful in the future.

Was this helpful?
Please share how you handle your disengaged employees in the comment section below this blog post.
Feel free to share any of Joyce’s blog posts with your team or others who you feel will benefit from the ideas…
Just be sure to give Joyce Weiss credit for the information.

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep!

Remember…You Get What YOU Tolerate!

Remember to check out this link to share this short yet  important video on
“The importance of Feeling Committed to Your Job” with your team.

 

 

Filed Under: Conflict in the Workplace, Continuous Improvement, Great Leaders, How to Improve Communication in the Workplace, Miscellaneous
Tagged With: career development, conflict in the workplace, employee morale, how to improve communication skills, personal accountability

June 4, 2013 By Joyce Weiss Leave a Comment

Why Should Your Company or Clients Keep You?

ask yourself how add value 13

 One of my clients asked me to talk to her high level administrative professionals on “Empowering Yourself to Success.”
Her team is doing a GREAT job.
My task was to encourage them to get to their next level of continuous improvement.

This blog post contains some of the content that I used in the training.
A future blog post will address the total opposite situation…
How to deal with non-engaged employees.
I hope that you enjoy these ideas.

Make sure and share your concerns, stories, or questions about employee engagement…to reduce conflict in the workplace.

Check out this podcast on TEAM Synergy.

Doing Your Personal BEST
These are some of the comments that the audience answered when I asked them, “How do you do your personal best?”

  • “I ask for more things to do.”
  • “The more I know, the more I can contribute.”
  • “I do what I can to make my boss look good.”

I shared the platform with Olympic Gold Medalist, Mary Lou Retton.
She told me how she feels about doing your personal best.

“Champions don’t wait 4 years to make their heroic opportunity.  They create their opportunity every day.
Champions practice because they treat workouts as the Olympics.
Anyone could win in the Olympics, but could does not count.”

Adding Value

  • Make sure that you contribute more than you cost.
  • Make a difference.
  • Add enough value so that something very important would be missing if you left!

The title of this blog is …Why Should Your Company or Clients Keep You?

This is your chance to send in your answers to this question to me.

What are the reasons?  Hey, if you don’t toot your own horn…who will?

Your answer may be a good one to keep during your next evaluation. 🙂

Use this post for a team meeting

Share this post with your team and ask them the same question.  This is a great team exercise which I use during my training.
People who are modest are asked to go deep and share because we all need to know our strengths.
People who like boasting about themselves are asked to be very honest and share their talents.
The team will let them know if they are just bragging.
Be careful with this one because at times conflict can come out of these transparent exercises.
You know where to find me if you want me to help you discuss these important issues and hold each other accountable.

Was this helpful?
Please share with your team or others who you feel would enjoy the content.
Be sure and give Joyce Weiss Training and Development LLC credit for the information.
Make sure and send me the reasons why your company or clients should keep you.
I will respond and I’m sure this will be an interesting set of comments from my readers.

Until next time,
This is Joyce Weiss
And Remember…YOU GET WHAT YOU TOLERATE!

I help others have tough conversations so they get a better night’s sleep.

 Remember to check out this podcast on Team Synergy by hitting this link

 

 

 

 

 

 

 

 

Filed Under: Continuous Improvement, Respect in the Workplace, Team Synergy
Tagged With: personal accountability, personal development, Respect in the Workplace, team building

July 25, 2012 By Joyce Weiss 2 Comments

Add 26 Days to Your Year: Reduce Conflict in the Workplace

“If only I had more hours in the day.” How many times have you uttered those words?
If you’re like most people, you either think it or say it daily.
The good news is that we all have more time accessible to us.
The bad news is that we often let others steal it from us.

Consider this: International Communications Research in New York surveyed over 1,000 people on how many minutes per day
they are interrupted with things that they don’t want to do.
Over 42 percent of those surveyed admit that they spend 100 minutes or more every day on interruptions.

This breaks down to the following:

100 minutes (1-2/3 hours) per day
11-2/3 hours per week
26 days per year
5 weeks of vacation

While you can’t make up for lost time, you can have more time to do what you want to do – starting today!
The secret is to use Be Direct with Respect® principles.

Here’s how.

  •  When someone asks, “Can I have five minutes of your time?” the natural response is to say,
    “Sure,” even though you really don’t have  five minutes…and you know those five minutes will grow into 15, 20, or even 30 minutes. A better response is, “Sure, I’d love to help you.   Let me call you when I’m done with this project and we can talk then.”
    Now you’re still engaging the person, but you’re doing it on your terms and your timeline, not theirs.
  •  When someone tries to start a friendly conversation with you or engage in small talk and you don’t have the time,
    the usual response is to stop what you’re doing and talk to the person. After all, you don’t want to be rude.
    A better response is, “I’d love to hear more about your grand kids (or your new project, the new clients, etc.),
    Right now I have a meeting (or a deadline to meet, a report to finish, a doctor’s appointment, etc.).
    So let’s talk about this later today when I’m available.”
    Again, it’s just a matter of redirecting the person to your timeline.
  •   When you have a planned one hour meeting with someone and the hour is almost up but the other person shows no intention of leaving or ending the conversation, most people would let the meeting run over, which then disrupts their entire day’s schedule.
    A better approach is, “Our time is just about up. Why don’t we use the remaining few minutes to decide when we’ll meet again to complete this discussion.”
    At that point the person may suddenly be able to sum up all the key points. And if additional time is needed, now you’re doing it according to your schedule.

Take Back Your Time

Being Direct with Respect® is a skill that enables you to stop interruptions at work and home in order to do the necessary tasks.
It is an art to tell others that you can’t take care of their needs without sounding like a selfish person.
When you’re direct with respect, you can do what you need and want to do and get the respect from others at the same time.

Check out our new Communicate with Impact: Be Direct with Respect ON DEMAND Course.

Click here to Discover how WE can work together to help YOU become a master communicator so that you can add 26 days to your year!

Was this helpful?
We want to hear from you!
Please send me your questions or comments in the comment box below… it’s all about connecting with my clients and loyal readers. 🙂
Feel free to share this article with others…just be sure to give credit to Joyce Weiss, Conflict Resolution Consultant (www.JoyceWeiss.com).

Until next time,
This is Joyce Weiss
and remember…YOU GET WHAT YOU TOLERATE!

 

 

 

Filed Under: Articles on Stress, Conflict and Resolution Specialist, Conflict in the Workplace, Facts about Stress, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Life Prioritization, Miscellaneous, Work Life Balance Articles
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, doing more with less, effective communication, Facts about Stress, how to improve communication skills, improving communication skills, Life Prioritization, listening skills, personal accountability, resolve conflict and interpersonal issues, stress, work life balance, work stress

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