Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Proven Strategies How to Handle Your Biggest Challenges

  • What are the biggest challenges that you experience in your career?
  • How would you answer that question if you were a guest on my show, Kick Conflict to the Curb™?

Human Resource Professional Laneshia Collier shared her biggest challenges during one of my episodes.

Watch the short video of how Laneshia answered this question.

YouTube player

 What are the Biggest Challenges for Laneshia?

See if these sound familiar if you are a Department Manager or Leader:

  • Finding top talent
  • Turning around disagreements
  • Weak leadership
  • Low employee morale
  • Favoritism
  • Under appreciation

How to turn around your biggest challenges

The good news is that Laneshia was able to turn around some of these challenges. Human Resource Professionals are the glue that holds the company together. They need to communicate confidently and know how to handle pushback.

Speaking to management is always a risk because of the fear of retaliation. Lucky for Laneshia is that she has strong communication skills and doesn’t dread tough conversations. It was worth the risk of using her voice. Her leadership respects her candidness!

It’s Your Turn to Share Your Biggest Challenges 

What challenges do you want to add to this list? 

Please share your thoughts, and let’s have an interesting conversation.

Stay tuned for a future post where I share how Laneshia took a risk and had a tough conversation with her boss!

https://youtu.be/z3E1jQGw1AQ

 

Kick Conflict to the Curb™ is a concept that I share in my community. The benefit is that clients have increased self-confidence because they no longer dread difficult conversations. 

I have a treat for you to feel more confident in your conversations.

Visit www.KickConflicttotheCurb.com and grab your copy of the communication assessment. You will discover how your communication impacts your success at work.

Who is Joyce Weiss?

Joyce is a communication coach and works with HR Pros and growth-minded individuals who need to feel confident using their voice – without losing their cool.

They transform from no longer feeling invisible to having their input recognized and respected. 

Let’s Stay Connected

Please comment about this week’s post. How does it resonate with you?
You can share in the comment section or email me HERE.

Are you ready to disrupt your status quo?
Discover what it costs you when you don’t know how to resolve conflict.
Money? Relationships? Inner Peace?

Let’s figure this out together, especially what it’s costing you when you don’t know how to resolve the conflict.

I help clients see through the fog and clarify what they really want. My job is to help them explore the possibilities of getting there.
Clients transform from not knowing how to start a challenging conversation to feeling confident using their voice – without losing their cool.

Email me at Joyce@JoyceWeiss.com to discuss one of your current challenges and discover how to take you from where you are to where you want to be.

Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress.
We made it easy for you. The shareable social media links are below.

Thanks for reading, and remember – You Get What You Tolerate!

 

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Good Conflict is a Great Motivator – Video

  • Are your leaders conflict-avoiders?
  • Is your team smiling when they get to work?
  • Do you want to know how a client’s organization uses conflict as a motivator? 

If so, don’t move! 🙂

This post comes from an interview with Bob Thomas, Chief Operating Officer for the Michigan Chamber of Commerce, on my live broadcast – Kick Conflict to the Curb™. The topic of the show was “Improving Relationships During Conflict.”

Bob shared many important ideas on how he and his leadership team go the extra mile to reduce conflict at the chamber to create a positive culture.

YouTube player

Good Conflict is a Great Motivator

Here are some of the leadership’s ideas that the MI Chamber of Commerce follows:

  • They have thoughtful conversations to resolve conflict.
  • Everyone is responsible to be better all the time – including leaders.
  • The team has a strong sense of belonging because the chamber knows employees’ passions at work and at home.

An Accountability Chart Encourages Good Conflict 

Bob shared many important ideas on how he and his leadership team go the extra mile to reduce conflict at the chamber to create a positive culture. The Michigan Chamber of Commerce started using an accountability chart. The chart is part of their success in being “the best place to work” for many years.

Here are the basics of an accountability chart:

  • They discuss what needs to get done and how to do it.
  • The team knows what they are responsible for and are asked, “Can you own it?”
  • Additionally, the team knows what it is responsible for, and they do a good job because they care and the job requirements are clear.
  • Good conflict is discussed and resolved.

Let’s Stay Connected

Please comment about this week’s post. How does it resonate with you?
You can share in the comment section or email me HERE.

Are you ready to disrupt your status quo?

Discover what it costs you when you don’t know how to resolve conflict.
                                       Money? Relationships? Inner Peace?

Private coaching is perfect for individuals or small groups who feel stuck at work or home. They can’t take it anymore, yet they don’t know how to move forward.

Let’s figure this out together. Especially what it’s costing you.

I help clients see through the fog and clarify what they want. My job is to help them explore the possibilities of getting there.
Clients transform from not knowing how to start a challenging conversation to feeling confident using their voice – without losing their cool.

Are you ready to explore if private coaching is right for you? Call me at 248.681.5831 or send me an email: Joyce@JoyceWeiss.com. It may not be right for you, but let’s
discuss your situation and find out how easy it is to work with me. I’m confident you will thank me later!

Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress.
We made it easy for you. The shareable social media links are below.

Thanks for reading, and remember – You Get What You Tolerate!

 

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Strong Communicators Know The Power of Questions Versus Giving Orders

The Power of Questions

Claude Levi-Strauss understood the power of questions. Coaches immediately learn the value of asking the best questions to their clients. This helps clarify issues and allows them to think of their answers to their conflicts.

Empathetic leaders know that employees want to be heard and feel comfortable using their voices. These leaders don’t tell or direct; they listen to golden nuggets coming out of the mouths of their direct reports. 

The power of questions greatly impacts morale, especially in keeping employees from leaving.
This one idea can make a difference in your company.

  • Do your leaders know the power of questions instead of telling others what to do?
  • Are your employees listened to or ignored?

This seems obvious to many of you. I know firsthand that it’s not. My coaching clients share how they are thinking about leaving the company. They want to work where they are taken seriously.

Let’s Stay Connected

Discover the Impact of The Conflict Dynamic Profile for You or Your Direct Reports to reduce stress and improve relationships.

Are you ready to explore how you react before, during, and after conflict?

Do you want to reduce your inner stress by discovering blind spots and what triggers set you off? 
Please email me, and let’s discuss how the Conflict Dynamic Profile can help you resolve your conflict and improve relationships.

It’s your turn

Please comment on how your leaders make employees feel like their ideas matter.

Until Next Time – Have a great week!

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

Thanks for reading, and remember: You get what YOU tolerate!

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Video Interview with Brennan O’Leary on Sucesses and Challenges at Work

I had the pleasure of interviewing Brennan O’Leary, Senior HR Professional at Willis Towers Watson on the successes and challenges at work. Brennan is in charge of onboarding and new employee training.

He is the ultimate interview guest. And shares numerous strategies that work as a Senior HR Professional. Additionally, he has a great sense of humor that creates a PERFECT interview.  Enjoy the video and please add your comments to continue the conversation.

 

What challenges at work do your colleagues experience?

Our work is driven by clients. They expect a quick turnaround. There are times when client projects come in all at once. As a result, this leads to exhaustion for our colleagues. And we know that this is the business we are in and that we need to deliver. We do what we can to help out colleagues deal with burnout.  

 How does leadership help colleagues deal with challenges at work?

Consulting can have erratic hours. We need a balance. Our leadership gives colleagues the opportunity to get balance. They know it isn’t easy at times. 

Everyone works at home. Before we had happy hour and social community outreaches. The team enjoyed these events and appreciated our efforts. This has stopped since we are working at home. Our culture has helped us get through a tough year. We still have the work. Yet we are not getting together face to face. 

At times colleagues take on too much. Leadership encourages them to stand up for themselves. Some don’t know how to set boundaries.

How have you dealt with bullies in your life? challenges at work | bullies in the workplace

We have to be adaptable and work through the situation. The bully won’t go away. We need to figure out the best way to deal with him or her. It helps when we put ourselves in the bully’s shoes.  What’s going on in their life? See why they are acting out. 

What strategies do you use when you work with new hires to reduce challenges at work?

We have honest conversations. And give them the opportunity to speak up first. The new hire may feel intimidated if the Senior person talks first.

I love lifting others up. That’s what good leaders do. Get others involved so they have a voice.

It’s great to hear their suggestions when we ask them, “What can we do better for next year that we are not seeing?” We tell new hires that the onboarding is based on feedback from new hires. And we fix the challenges from their feedback.

We take for granted what is obvious to us because we’ve been working here for years.  The basic tasks are not obvious to new people. Such as technical issues and knowing where everything is located. Leadership communicates that after time, they will feel more confident.

We encourage them to use their voice so they feel heard.

If we met for coffee, what burning question would ask me?

What advice would you give your 18-year-old self if you had a time machine and you could go back?

I told Brennan, “Never let obstacles stop you. How dare you take that negative advice and believe it. Just continue – no matter what. And, don’t let anyone discourage you.”

I asked Brennan the same question and he replied, “Don’t be so hard on yourself. Stop dwelling on something negative that happened.  Everyone feels stupid at times. Learn from the stupid mistake. 

{Hey dear readers, do you now see why I’m sharing Brennan’s interview with you? :)}

What topics would you like me to cover in future videos?

What are the biggest challenges at work that Department Managers and Leaders will face in 4 years?

Let’s Stay Connected

Thanks to Brennan O’Leary for such an engaging interview. I will be collecting the newest information from all my interviews and sharing the video and content with you. Topics will cover the successes and challenges at work. And, you can learn from the best HR professionals in the business!

Please share your thoughts about Brennan’s interview. How does it resonate with you?
You can share in the comment section or send me a private email HERE.

Let’s brainstorm any conflict you are experiencing during a complimentary 20-minute laser-focused coaching call.
Here’s my calendar. Let’s reduce your inner stress!

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress. We made it easy for you. The shareable social media links are below. 

P.P.S. I’m the Human Resource Professional’s Partner. I coach employees and managers to feel comfortable using their voice without losing their cool – so they feel heard and respected.

P.P.P.S Are you {or your direct reports} ready to explore working with me as your private coach?

Call me at 248.681.5831 or send an email.

Discover how easy this process HERE.  Plus these packages fit with anyone’s budget and schedule.

 

 

 

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Surprisingly Easy Ways to Deal with Chronic Complainers | Part 2

Hello Dear Blog Readers!

Welcome to Part 2 of this blog series: Surprisingly Easy Ways to Deal with Chronic Complainers.

We covered 2 stories about chronic complainers in Part 1. They included 2 people who complained about packing for a trip and cleaning their house after construction workers left a mess.
Additionally, I also shared tips on how to deal with these chronic complainers.

Read Part 1 to discover or recap the stories and tips.

This week you will find more ideas on how to deal with these chronic complainers. There are several studies that show employees leave jobs because of these toxic workers. Additionally, they are tired of listening to their whining.

I coach others on how to stop this wasted productivity. Listening to chronic complainers takes up too much time.

Strategy #1 On How to Deal with Chronic Complainers

chronic complainers
A chronic complainer is whining to her colleagues.
  • These toxic people complain about work, relationships, family, the long commute, the rainy weather, age, and drum rolls – politics!
  • We feel drained after we listen and listen.
  • They have legitimate complaints at times.
  • The problem is that most of their toxic words can become contagious and look out for morale going south.
  • It’s ok to validate their comment at first.
  • Say something like, “I can see why you are so upset.”
  • This works with others who are not chronic complainers. Additionally, all they want to do is have someone hear about their complaint.

Validation can make things worse with chronic complainers. And you can fall into the trap and the whining can go on 

Strategy # 2 On How to Deal with Chronic Complainers

  • Ask them if they would like to hear your thoughts about the complaint.
  • You may be lucky and create a case scenario that shows the complainer another option.
  • Additionally, this may fuel the fire.
  • Handle this strategy carefully.
  • Don’t sound judgmental or critical.
  • I know that you know this! I just need to give you a friendly reminder so YOU don’t get pulled into the complainer’s drama.

Strategy # 3 On How to Deal with Chronic Complainers

  • Set a personal boundary on how long you will listen to the chronic complainer.
  • Exit gracefully.
  • Let them know that you have a meeting in 5 minutes.
  • Hopefully, they will get the hint.

Here are 2 questions for you:

  1. What is the complaint that you hear at work that you are sick and tired of hearing?
  2. How does your family drive you crazy with their chronic whining?

Please comment in the comment section.

You can send me a private email with personal issues that you want to explore.

Read Part 1 to discover or recap the stories and tips.

Let’s Stay Connected

Please share your thoughts about this week’s post. How does it resonate with you?
You can share your ideas in the comment section or send me a private email HERE.

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Conflict Resolution and Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress. We made it easy for you. You have the shareable social media links on the left.  Easy Peasy! 

P.P.S. I’m the Human Resource Professional’s Partner. I coach employees and managers to feel comfortable using their voice without losing their cool – so they feel heard and respected.

P.P.P.S Are you {or your direct reports} ready to explore working with me as your private coach?  It’s easy and fits anyone’s budget and schedule.
Call me at 248.681.5831 or send an email: Joyce@JoyceWeiss.com.

Schedule your complimentary 20 – minute discovery call

 

 

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831