- Are your leaders conflict-avoiders?
- Is your team smiling when they get to work?
- Do you want to know how a client’s organization uses conflict as a motivator?
If so, don’t move! 🙂
This post comes from an interview with Bob Thomas, Chief Operating Officer for the Michigan Chamber of Commerce, on my live broadcast – Kick Conflict to the Curb™. The topic of the show was “Improving Relationships During Conflict.”
Bob shared many important ideas on how he and his leadership team go the extra mile to reduce conflict at the chamber to create a positive culture.
Good Conflict is a Great Motivator
Here are some of the leadership’s ideas that the MI Chamber of Commerce follows:
- They have thoughtful conversations to resolve conflict.
- Everyone is responsible to be better all the time – including leaders.
- The team has a strong sense of belonging because the chamber knows employees’ passions at work and at home.
An Accountability Chart Encourages Good Conflict
Bob shared many important ideas on how he and his leadership team go the extra mile to reduce conflict at the chamber to create a positive culture. The Michigan Chamber of Commerce started using an accountability chart. The chart is part of their success in being “the best place to work” for many years.
Here are the basics of an accountability chart:
- They discuss what needs to get done and how to do it.
- The team knows what they are responsible for and are asked, “Can you own it?”
- Additionally, the team knows what it is responsible for, and they do a good job because they care and the job requirements are clear.
- Good conflict is discussed and resolved.
Let’s Stay Connected
Please comment about this week’s post. How does it resonate with you?
You can share in the comment section or email me HERE.
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Let’s figure this out together. Especially what it’s costing you.
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Clients transform from not knowing how to start a challenging conversation to feeling confident using their voice – without losing their cool.
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Until Next Time, Be Well and Happy!
Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution
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Thanks for reading, and remember – You Get What You Tolerate!