Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Joyce Works with the Outstanding Chapter of Oakland Country IAAP

I had the privilege of spending an evening with the successful Chapter of Oakland Country IAAP (International Association of Administrative Professionals).  They brought me in to speak on Communicate with Impact:  Be Direct with Respect.  Yvonne Cunningham, President of the Chapter shares her thoughts on the benefits that her members received from the program in this short video:

We discussed the verbal aikido technique which gives people power when others complain to them.  Instead of pushing back by getting defensive,  I suggest that they pull back.  For example:  When a client complains that a project took too long, don’t say, “We’re short staffed.” or “It wasn’t our department’s fault.” Instead give your client your direct number and ask them to call you within 24 hours if the conflict is NOT resolved.  We all want resolution to our conflict, we don’t want excuses.  We want resolution to our issues, not empty apologies.

Here’s a photo of Joyce with Chapter President, Yvonne Cunningham:

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5 Words To Impact Your Day

This one minute video will help you when you are attempting to communicate with a sarcastic person.  If you don’t ask what this behavior means… you will get what you tolerate. Do you attend  meetings where silence is the norm?  The next time this happens, remember to open up communication by asking questions on what the silence means.  Remember…you get what you tolerate.

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Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

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For more information, articles and podcasts, visit https://www.joyceweiss.com

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How to Reduce Conflict in the Workplace & Interpersonal Issues at Home

George, a participant in one of my conflict resolution workshops shared the following story.  Tommy, his ten year old son woke at 5:30am and kept on slamming his bedroom door while getting ready for school.  Tommy woke up his parents and sister.  It was time for THE TALK between father and son.  George told Tommy that he will take the handle off of the door if Tommy continues to slam the door in the morning.

Tommy was upset that his father was mad and pleaded with him that he would never do this again.  George thought a moment and said, “OK, Tommy, it sounds like you are taking this matter seriously.  The next time this happens I will not only remove the handle but I will also remove your  bedroom door.  I will agree not to remove the door handle at this time as long as you understand that you will be held accountable for your actions.”  Tommy agreed.  The problem was solved and the door slamming stopped like magic.

This worked as well as it did because George taught Tommy about accountability.

Accountability is a word that is coming up more often than ever before in conversations with clients.  Accountability is taking responsibility for your actions.  George did Tommy a favor by teaching him at a young age that he will be responsible for his actions.  I only wish that more parents did this!

I find that many leaders  don’t know how to confront employees on the importance of being held responsible for their actions if certain behavioral patterns are not broken.

We can all learn from George and how he resolved conflict and interpersonal issues with Tommy.  Come up with your own solutions by thinking how a problem can be solved.  It’s a great idea to have employees come up with solutions since many times they have better answers!

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How do you resolve conflict and interpersonal issues at home or work?

Let us hear your thoughts in the comments below.
Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.
For more information, articles and podcasts, visit https://www.joyceweiss.com
Become a fan at www.facebook.com/ConflictResolutionConsultant

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Check Out How to Use Be Direct with Respect

Check out the following short video that  describes how Sue used Be Direct with Respect® to Communicate with Impact!  This short video shows how using a few words can add an impact to use effective communication and resolve conflict and interpersonal issues.  This tip can also help with accountability issues.

Share your questions or comments with me on how you can add this tip to your own conflict resolution issues.

The quality of the video will depend on how fast your browser is set up. You will be able to hear my message even though the words may not match the video.

Was this helpful?  Let us hear your thoughts in the comments below.

Feel free to share this video with your team – just be sure to give Joyce credit when you share or publish.

For more information, articles, and pod casts visit https://www.joyceweiss.com

Sign up at the RSS Feed to be included in future blog posts from Joyce on this subject.

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831