Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Communication Strategist and Master Coach

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Stop Your Inner Stress with a Rude Jerk: Part 4

This series: Working with a Rude Jerk is getting some attention! 

I’m receiving emails with questions on how to handle these rude people. This article describes another true story from one of my clients.

The next article contains specific strategies on what you can do. Especially, when the rude jerk tries to pull you down. And your inner stress is affected.

You’ll find the links below if you missed the first 3 articles in the series:

Stop the Rudeness in Your Life

Stop Your Self Doubt with Jerks

Working with a Jerk

True Story # 4 on Working with a Rude Jerk

working with a rude jerk
Young female call center operator screaming in madness wearing headset

Todd is a sales rep for a mid-sized firm. He received a promotion for selling the most products in the company for the first quarter. The leaders wrote Todd’s name on a huge recognition board in the lunchroom. 

Can you guess what happened next? You are correct if you guessed that someone erased Todd’s name from the board. 

The horrific part is that no one at Todd’s firm addressed this mean-spirited act.

What Would You Do if You Were Todd’s Boss?

Here are several ideas shared by clients:

The leaders need to call an all-employee meeting to address this rude act. The message:  supporting each other on the team. Be very specific on the consequences when the team tries to sabotage other’s success. Discuss how to improve morale and what the team needs. 

Some leaders don’t have the communication skills on how to stop the negativity. And how to handle a rude jerk in their workplace. Morale spirals down when a negative culture is allowed. Many of you may have left a company when leaders allow this kind of behavior. It takes a toll on the team when a rude jerk is allowed to get away with sabotaging others. I hear stories like this way too often.

Joyce, What Can We Do Working With a Rude Jerk?

I will have an entire answer in next week’s blog.  Here are a few ideas to get you started:

  1. Speak to HR about what suggestions they have for you.  Make sure that you bring enough data.  This is not a communication of whining and complaining. It needs to be specific details and think of possible suggestions before you take this issue to leadership.
  2. Talk to the Jerk on your own if you have a decent relationship with him or her. Ask questions to help you understand why he or she was rude.

    The great news is that my new and updated website and youtube channel will be ready soon. There will be articles and videos addressing these issues. And, you will find out how easy it is to work with me as your personal conflict resolution and communication coach. 

You’ll find the links below if you missed the first 3 articles in the series:

Stop the Rudeness in Your Life

Stop Your Self Doubt with Jerks

Working with a Jerk

Let’s Stay Connected

Please share your thoughts about this week’s post. How does it resonate with you?
You can share your thoughts in the comment section or send me a private email HERE.

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Conflict Resolution and Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress.

P.P.S. I’m the Human Resource Professional’s Partner. I coach employees and managers to feel comfortable using their voice without losing their cool – so they feel heard and respected.

P.P.P.S Are you {or your direct reports} ready to explore working with me as your private coach?  It’s easy and fits anyone’s budget and schedule.
Call me at 248.681.5831 or send an email: Joyce@JoyceWeiss.com for a Free 20 – minute discovery call.

 

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Easy Secrets when Coaching Your Team: Part 5

This five-part series on coaching your team has been a great reminder of how important the code of conduct is to everyone on the team. You can say goodbye to the following when you create the code of conduct when coaching your team:

  • Unclear expectations
  • Hidden agendas
  • Allowing rude behavior
  • Unresolved conflict
  • Stopping bullies from taking over meetings

This is article# 5  in the 5 part series.  You will find parts 1-4 below to review or just in case you missed them.

Here’s the link to Team Coaching #1

Here’s the link to Team Coaching #2

Here’s the link to Team Coaching #3

Here’s the link to Team Coaching #4

 

Coaching Your Team Secret #5:  What to do When You or Someone Else Breaks the Code coaching your team |coaching strategies | conflict in the workplace | humor | communication strategies

  • Take a deep breath
  • Don’t take it personally
  • Acknowledge the person
  • Listen without interrupting
  • If you made a mistake admit it
  • Ask the person how to make it right

Breaking the code is to be expected at times especially when a team member didn’t buy into this exercise from the beginning.

This is when everyone needs to step up their game and take the initiative to have that tough conversation with the person who broke the code.

It’s not up to leadership to have these conversations because everyone is on the same level when creating the code of conduct while coaching your team.

Case Scenario when Coaching Your Team

One of my HR clients had a hard time getting everyone on the page sharing clear expectations with the team.  She called me in to create the code of conduct because several team members were starting to work in silos and keeping important information from other departments.  During the training, it was like magic when I asked everyone to make a list of what topics they felt needed to be included in the code of conduct.

My HR client was thrilled because this was a barrier when she was coaching her team before this exercise.

We did get agreement from everyone to include clear expectations in the code of conduct.  Team members discussed why it was important to their department and even to the individual team members.  It was an eye-opening moment for those who were working in silos and didn’t realize how they were holding back team communication.

Oh Oh…Someone Broke the Code of Conduct

coaching your team | action plans | action steps

About a month after the code was established, one of the team members contacted me for ideas on how to address this issue with an individual who kept client communication from other departments. We practiced a few communication strategies and the employee went to the team member and said,

“I was caught off guard when I didn’t receive information about our client because we decided how important clear expectations and communication is for the entire company.  Please let me know what you need in order to make sure that this doesn’t happen again.” 

That’s it.  Short and sweet.  There was no judgment – only an open conversation about breaking the code.

The person who broke the code admitted that she forgot to share the information and she thanked her colleague for bringing it to her attention.

I realize that you may work with a difficult person who would not have responded in such a positive way.  That’s still isn’t an excuse for you not to speak to him or her.  You may need to go to leadership for a coaching moment on how to handle this.

Plus you have your own conflict resolution and communication coach right in your corner.  All you have to do is send me an email while you are coaching your team

Let’s Stay Connected

Please share your thoughts about this week’s post. How does it resonate with you?
You can share your thoughts in the comment section or send me a private email HERE.

I work with HR and Business Professionals so that they feel heard and respected which means they feel confident in tough conversations without losing their cool. 🙂

Until Next Time,
Joyce Weiss, M.A., CSP, CVP
Conflict Resolution and Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media so other growth-minded people can control their inner stress.

P.P.S.  Below are all the links from parts 1 to 4 in the series – Easy Secrets when Coaching your Team

Here’s the link to Team Coaching #1

Here’s the link to Team Coaching #2

Here’s the link to Team Coaching #3

Here’s the link to Team Coaching #4

 

 

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5 Easy Secrets to Coach Your Team: Part 1

Do you want to learn a powerful secret from my team coaching toolbox?  If so, you are in the right place:  Create Your Team’s Code of Conduct.

This is part 1 of a 5-part series on creating your code of conduct.
Make sure and look for parts 2-5 in the next few blog posts.

This article contains an exciting exercise that I use in my training sessions on Resolving Conflict and Employee Engagement.  Clients enjoy using this strategy.  They implement the ideas during and after the session.  I hope that you see the value of using this powerful training secret.  It can help you reduce conflict in the workplace and improve your working condition.

 You may be asking yourself, “What is a code of conduct?”  A code of conduct is a powerful set of rules that govern the internal behavior of any team.

 Team Coaching Secret #1:  Strategies to use a Code of Conduct

  • The rules are made by the team.code of conduct |team coaching
  • Team members are willing to stand and defend the code.
  • Each team member is personally responsible and accountable for his or her behavior.
  • It allows everyone to do their best work.
  • Everyone must play by the same rules.
  • The team agrees to put in the time and energy – not just show up for work.
  • Everyone helps finds the unique talents of team members.

Thoughts from Joyce

Here are examples of my client’s code of conduct that we created together:

  • Everyone needs to come to the meeting on time.
  • No side conversations during the meeting.
  • Cell phones are turned off.
  • Everyone needs to participate.
  • The team supports members when harassment occurs and confronts bullies and other difficult people.

The idea is for the entire team to come up with its own code.  Leaders can’t persuade others what direction to take.  I’ve seen miracles happen when this exercise is done right.  The team can change the code to fine-tune their goals. 

I find that clients get better results when they have a coach help them create the code of conduct so leaders and team members are equal during this strategy session. It doesn’t take long to do this because I’ve got my secret sauce when it comes to team coaching. Just saying! 😉

Look for parts 2-5 on Easy Secrets to Coach Your Team in the next 4 blog posts.

CLICK HERE to learn more about how Joyce can help your company create team synergy through team building consulting.

I want to hear from you!

CLICK HERE to send me your questions about creating your own code of conduct. 

What is your experience when you created one with your team? 

Feel free to call me at 248.713.1926 if you want to explore options on how I can come to your organization and facilitate a meeting (face to face or virtually) for you to create your own code of conduct.  This is a perfect exercise for any board meeting or retreat. Human Resource Professionals find this exercise a time saver for them.

Do You Want to See How Your Communication Impacts Your Success at Work?

CLICK HERE to take the easy and fun Kick Conflict to the Curb Assessment. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good?
Here’s the LINK

Until next time,

This is Joyce Weiss, M.A., CSP, CVP

Conflict Resolution Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

P.S.  I work with Human Resource Professionals, individuals, and small groups to make sure everyone feels heard and respected so they Kick Conflict to the Curb.

 

 

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What a Treat Interviewing Diane Bogino on Overcoming Negative Self-Talk

Hello Dear Readers!

I enjoy inviting guests to share their wisdom and experience with you. This week we are in for a real treat! The video describes how Diane Bogino helps organizations grow a healthy culture.
Her motto is, “Instead of TAKING the time to whine, MAKE the time to TAKE ACTION.”

Diane Bogino is an Industrial-Organizational Psychologist who has assisted organizations, executives, and individuals in getting out of their own way to achieve success by developing a better understanding of one another’s communication styles, behaviors, and effective business practices.

In a former life, Diane was an actress and model.  She appeared in a movie and in numerous commercials and did a national spot for Delta airlines. She also did voice-overs, print, and runway modeling. At one time she was “Daffey Diane,” (some say she still is!), a magic clown. She also performed magic as herself winning Magician of the Year for Greater Atlanta.

 

What prompted you to go into coaching and consulting

As a result of an abusive childhood, I thought I was too stupid to go to school. I went to college late in life and went into training and educating people to help them grow. This is really my passion. I have an M.A. in Industrial Psychology.  My main emphasis is the way people think and communicate – helping them work better as a team. The goal is to help people understand each other and create a better culture.

How did you change your mindset when you were a little girl coming from an abusive household?

When I was 30 I had an epiphany and said, “Life doesn’t have to be like this.” You shouldn’t think of yourself in such a negative way. I learned self-talk and now help people get out of their own way which leads them to success. I had to reverse the conversations in my own head because I thought so negatively. I would literally have to say, “STOP” out loud. It may take a while and is a good place to start.
I realized that I had so much to bring to the world

How are you able to change the company culture?

I like to start with the executive team. Assessments are a great way to start the process. I do an individual and team debrief. The team needs to understand each other. Once you have a conversation with someone else with who you have a conflict, then the healing process can begin, and you can start to communicate better with each other.

What books did you publish?

  • Finding YOUR Bootstraps: 11 Steps to Overcoming Victim Thinking
  • Secrets of Writing a Winning Resume
  • How to Give Your Meetings a Swift Kick in the Agenda
  • There’s  Something Funny About Humor in Presentations
  • Reaching Y.E.S. – Your Extraordinary Self – Unpublished

How can they reach you?

www.Performstrat.com
https://dianeboginodevelopment

linkedin.com/in/diane-bogino-b99232

Diane@dianebogino.com

404.320.7834

What parting words do you have for us?

Self-assessment is extremely important and well worth the ticket!

Let’s Stay Connected

I will interview Diane Bogino again since she has so much wisdom to share with us.

  • What part of the interview spoke to you?
  • Did you have to change your mindset in your life?
  • Share your ideas in the comment section and I will respond. :)You are the reason why I continue doing my work as a Master Coach.  Your feedback and comments show me that you return to read our blog because you are all about self-improvement and professional growth.  Send me an email anytime with questions on your own conflict resolution challenges either at home or work.

Until next time,
Joyce Weiss, M.A., CSP
Master Coach and Queen of Conflict Resolution

P.S. Grab your FREE communication assessment to find out how your communication impacts your success at work HERE

 

 

 

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Empower Your Team With These Team-Building Strategies

professional development strategies

  • Do you want to learn new team-building strategies to put to use immediately?
  • Does your team feel empowered?
  • Does everyone feel part of the team?

Empowered teams are easy to spot since they:

  • Have “fire” in their eyes
  • Have fun and are energized
  • Share an entrepreneurial team spirit
  • Hire/fire people
  • Feel united and involved
  • “Cover” for each other
  • Support for each other when colleagues are on vacation

Do you see these characteristics on your team?  If so, you just did a great reality check.  If most of these qualities are missing from your team, you have your work cut out for you.  Please search for more articles on team-building strategies in the search function of this blog.

I want to Hear From You

Add a comment to my blog on the team-building strategies that you use.  What gaps still exist that need to be discussed to move your team forward? You will receive a response from me because I enjoy connecting with my readers! 🙂
You are always welcome to send me a private email with concerns that you are experiencing at work.

Stay Connected with Joyce

Read here for a short podcast on team synergy to reduce conflict in the workplace

Please contact me at 800.713.1926 to explore how career coaching could be a great action step for your career development.
There are many options to fit your budget and time schedule! 🙂

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Career Advancement is like riding a bike. Shift Gears from coasting to owning the road!  

Read here for a short podcast on team synergy to reduce conflict in the workplace

 

 

Contact Joyce

Joyce Weiss
6737 Oyster Cove
West Bloomfield, MI 48323

Email: joyce@joyceweiss.com
Phone: 1-248-681-5831

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