Conflict and Resolution Specialist Archives

March 1, 2022 By Joyce Weiss Leave a Comment

How to Stop Your Top Talent Leaving | Video

Is your top talent leaving?

Do you know why they leave?

Do you want to do something about this?

Watch the video below to discover 3 powerful phrases that can stop your stars from leaving your company.

Are you ready to discover how to lower the chance of this from happening?

Let’s address the elephant in the room

Many leaders don’t even ask the reason why top talent is leaving.

They don’t have the skills or don’t know that asking WHY can help keep star employees from exiting.
Coaching clients who implement these communication skills report back to me with some great news. Additionally, they ask hard questions to these great employees.
Many times this important discussion stopped their employees from leaving the company.

Step 1: Stop Your Top Talent Leaving

Help them feel heard.

Here’s an example:
An HR Professional client, Bob described how his employee Sue was very productive but had lost her motivation.
Bob spoke to Sue and discovered that Sue was risk-averse.

Things were changing too fast for her. She didn’t feel secure or heard.
Additionally, Bob asked Sue how he could help her feel more secure.

Step 2: Stop Your Top Talent Leaving

Here are phrases that will help you immediately:

Tell me more
I’m curious
I noticed
This is how Bob used these powerful communication strategies:

“I noticed that normally you add a lot to our team. Lately, I haven’t heard you share. Is everything ok?”

First Sue opened up about how she doesn’t do well when things change so rapidly. Next, she felt less stressed when Bob took the time to ask her how he could help. And, by listening to Sue’s challenges.

These phrases help set the stage for having an open conversation. Plus the other person feels heard.

I Invite You to a FREE Webinar – “Speak Up without Stressing Out” sponsored by BigVu.

It takes place LIVE on 3/3 at 3 pm EST.

Discover How to:
* Start a tough conversation
* Get into a safe place before you open your mouth
* Control your frustration/anger with difficult people
* Feel comfortable recording your videos

Click on the graphic below to go live on youtube on 3/3 at 3 pm EST. Make sure to put this event on your calendar! 🙂

Here are more links for you to use so you can hear me live.

YouTube

Linkedin

The video below gives you more details.

I’ll save a good seat for you. 🙂

March 31, 2020 By Joyce Weiss Leave a Comment

A Motivational Quote to Help with Your Communication Challenges

Are you ever caught off guard during communication challenges?

Do you want to leave the table when others push you about your view about politics, religion, gender issues, sexual orientation or any other sensitive topic?

If so, please continue reading to discover my own communication challenges when others judge me rather than listen to my opinions. Yes, I have the communication strategies that I share with clients. I am also caught off guard like so many of you may feel at times.

So, Joyce How Do You Protect Yourself?

It’s exciting to have conversations with others about “hot” issues of the day. It’s not exciting when others want to push their ideas on you rather than hear what you have to say.

I’m used to certain people who want to be heard and push their ideas to others. I now prepare myself to leave the table so I don’t fall into that trap. I say, “Let’s agree to disagree and let’s change the topic.” If they continue pushing their agenda, I continue the conversation, “I enjoy discussing different values and opinions with others. I am uncomfortable when others push their agenda because this becomes a judgemental conversation and not open dialogue.” I will walk away if they still continue because life is too short to be judged by bullies or others who don’t know how to have a real conversation.

I knew I had to create a new poster when I saw this quote on respect and hope that the motivational quote below will help you during your own communication challenges.

Stay Connected with Me

Add a comment to my blog on how you deal with people who push their agenda during conversations. You will receive a response from me because I enjoy connecting with my readers! 🙂 You are always welcome to send me a private email HERE with concerns that you are experiencing at work.

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Find your voice with Joyce!

November 20, 2016 By Joyce Weiss Leave a Comment

Workplace Bullying is a Hot Training Topic

Workplace Bullying is a topic that my clients are asking me to address for their training initiatives. Bullies are really 2- year- olds disguised in adult clothing. This article will give you 3 ideas on how to deal with workplace bullies. I will be sharing numerous videos on bullying in the next few blog posts. Make sure to send me your own experiences because believe me, you are NOT alone!

A few questions from Joyce:

Were you bullied as a child?
Did you fight back or just take it?
Is there someone at work who is a bully to you or others?
Does your organization deal with bullies in the workplace?

These questions are ones that are coming up more and more when I talk to clients. They see an increase in workplace bullying and they don’t know how to stop this conflict in the workplace.

Workplace Bullying Idea #1: Fear and Intimidation at Work

The mean boys or girls grow up and become even meaner as adults…especially if no one confronted this negative behavior. Fear and intimidation become part of their daily routine even if they are in leadership roles. Yelling, swearing, ignoring, demeaning others in front of employees, etc are all ways for bullies to control others. It works because most people don’t know what to do. I’ve been researching this subject lately to find new data to share with my clients. I will write future blogs on the danger of NOT dealing with bullies.

Workplace Bullying Idea #2: An Actual Example From a Client

Debbie called me for me to help her deal with someone on her board who was bullying her. Debbie’s boss appreciates her and is pleased with her performance because she steadily raises money for the organization. Her boss knows about Sean, a board member who continuously demeans her. Debbie called me at the suggestion of her boss. Debbie has 100% support from her boss who wants her to take care of Sean on her own terms. Sean also micromanages Debbie. Debbie and I worked on a few techniques.

Workplace Bullying Idea #3: Examples That Worked for Debbie

I don’t want to be belittled. I do want to maximize and collaborate our different skill sets, connections, and experience in raising as much money for our organization as possible.

I’m overwhelmed when I don’t get things done in a timely manner because it is not a professional reflection on our team.
I’m frustrated when I’m micromanaged by someone other than my boss because I have a proven track record of success.

Click here for more examples of the Power Talk Formula. Is is a short video with some great techniques.

Sean folded his arms at first and did not respond. The next board meeting his behavior changed and Debbie left a message on my voice mail at midnight because she was thrilled that she was able to turn things around. It is a risk to speak to a bully. At times things actually get worse especially when the are narcissists! With practice and support, we can all discover ways to resolve these issues.

I want to hear from you!

Feel free to send me your questions or concerns either on my blog or to my email if you want more privacy. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.” Let me know if you are working with a bully or if you are one yourself. Cicero said, “Where there is life, there is hope!” 🙂

Click here for more examples of the Power Talk Formula.

CLICK HERE to learn how Joyce can help your company eliminate workplace bullying

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

READ more articles and listen to podcasts at our bullying in the workplace knowledge base https://www.joyceweiss.com/resources/knowledge-base/bullying-in-the-workplace/

Do you need creative gift ideas for your friends or relatives? Click here to explore Joyce’s products that are perfect for anyone who likes books on professional growth and inspiration.

October 9, 2016 By Joyce Weiss 1 Comment

Individual Coaching for Professional Development

Do you know someone who is receiving individual coaching?
Have you wondered what the benefits are for using a coach?
Do you know individuals who could use some guidance for their own career path or communication barriers?

Many of my clients who use my services as a workshop trainer also ask me to become an individual coach for team members who they want to promote or who need to improve their communication skills. This article will take you through the process that I use during the individual sessions. Clients and I have weekly accountability telephone sessions. An option is to include the client’s supervisor to discuss expectations and realistic goals which will produce change and new outcomes. My clients receive candid feedback and guidance to create action steps and solid results.

We use the following 3 strategies which help clients discover blind spots. We discuss areas for improvement and build on their strengths.

Individual Coaching Strategy #1: Focus Development

What have I accomplished since our last session?
What are the challenges that I am facing now?
What are the opportunities available to me right now?
What am I willing to change in order to move toward my goals?

Individual Coaching Strategy #2: Using Assessment Tools

Discover the client’s strengths and areas for improvement
Professional growth tools to fit the needs of each client
Tips to use when things get tense especially when others differ from the client’s behavioral pattern
Understand the priorities of others and how these priorities may differ from their own

Individual Coaching Strategy #3: Collaboration Strategies

Strategies on how to deal with sarcasm, negativity, and silence
Discuss and practice tools to make most conversations safe
The GAP strategy which will give clients control on how to respond even during heated discussions
Be Direct with Respect® techniques are used which will give clients a tool to use during tough conversations
Each session contains exercises to resolve conflict and move clients forward

I want to hear from you!

CLICK HERE to send me your questions about individual coaching and how it could impact your company. What is your experience with coaching at your company?

Do You Want to See How Your Communication Impacts Your Success at Work?

CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good?
Here’s the LINK

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

Your direct reports or you can start tackling tough conversations with bullies, different generations, and even narcissists once the powerful strategies are learned. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS CLICK HERE to learn how Joyce can transform your life and teach you work-life balance through her personal life coaching.

Read more articles and listen to podcasts at our Life Coaching Strategies Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/life-coaching-strategies/

February 28, 2016 By Joyce Weiss Leave a Comment

A Powerful Tool to Plan Your Next Tough Talk

How would you like to read an article that will give you an important tool to help you plan your next tough conversation?

An article of mine was recently published in Impact which is a highly respected magazine for members from MI Society of Association Executives – MSAE.ORG

The Michigan Society of Association Executives is a not-for-profit membership organization that serves similar organizations in a variety of managerial and staff specialist roles. They are the association for associations in Michigan! Their mission is to ensure a knowledgeable, professional and successful association community.

President, Cheryl Ronk is one of my first clients over 30 years ago! We have partnered in several projects over the years.

MSAE gave me permission to share the article 5 Steps to Conflict Resolution with you. Sound good?

Click HERE to read the article. You will find this tool helpful to create your action plan with bullies, narcissists, or any difficult person.

1. Identify the situation
2. Make an appointment to discuss the conflict
3. Craft your “I” message
4. Set your goals
5. Get closure

I want to hear from you!

CLICK HERE to send me your questions or concerns. What is a tool or strategy that you use when you have to have a tough conversation?

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them top performers in their industry. Joyce is an author, Communication Strategist, and a Certified Speaking Professional. Call 800.713.1926 or email: Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS Click HERE to read the article. You will find this tool helpful to create your action plan with bullies, narcissists, or any difficult person.