Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

  • Home
  • Services
    • Private Coaching Options
    • Work with Joyce
  • Why Hire Joyce
    • Testimonials-Resolve Conflict at Work
    • About Joyce: Conflict Resolution Coaching
  • Articles & Videos
    • How to Manage Dangerous Bullies at Work
    • Communication Strategies to Resolve Conflict in the Workplace
    • Personal Growth Strategies to Manage Inner Stress
    • Team Building Strategies to Reduce Conflict at Work
    • Verbal Communication Strategies to Sharpen Your Career
  • Blog
  • Grab Joyce’s Book
  • Contact
    • Contact Joyce
    • Share Joyce’s Articles

June 14, 2015 By Joyce Weiss Leave a Comment

Can We Really Have Tough Conversations With Our BOSS?

cartoon criticize you in publicGlad that you decided to find out the answer which is…It Depends!  Some bosses are open and welcome constructive feedback while others are so full of ego and don’t encourage an open dialogue.  I just returned from presenting several workshops at the US Chamber Institute in Madison WI.  It was a real privilege speaking with men and women who work in chambers or associations throughout the USA.  

One of the sessions I conducted was “Managing Upward.”  I posed the following question to them…”What are some or your challenges with your boss or upper management?” 

Here are some of their responses:

  • The boss not being available
  • There is no follow up on issues that require swift action
  • Not dealing with conflict and letting things slide
  • Meetings which waste our time
  • No accountability with the team
  • Not setting expectations and no one knows what they need to be doing
  • Not having trust with my boss

Ouch!  Is that enough?  The list was a lot longer and you will find more scenarios in future posts.

What would you do if your boss gave you negative feedback in front of your team?

Would you…

  • Stay silent?
  • Say something that you wished you didn’t say?
  • Get the respect that you deserved by being direct with respect?

This is always a tough situation because it depends on so many variables when communicating to upward management.  Here is one option that we practiced in the session.

I don’t want to be disrespectful.
I do want to clear the air.
“I was caught off guard yesterday when I received negative comments in front of my colleagues because I would have appreciated the important feedback in a one to one meeting.”

Let’s dissect this formula.  I don’t want…I do want will make most communication safe.  The group came up with some realistic answers for their own situations using this one strategy. 
I am…when…because is the power talk formula that I have mentioned MANY times in my posts.  This works like a charm.  I was caught off guard is a statement that has NO judgment.  It is how you feel.  Try using this and let me know what results you receive. 

What will you say to your boss if he or she gives you negative feedback in front of others?

Discover how your communications skills impact your success at work.
Click HERE to take the quiz.

I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, communication strategist, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 PS Discover how your communication skills impact your success at work.
CLICK HERE to take the quiz.

Filed Under: Communication Skills, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace
Tagged With: conflict in the workplace, constructive feedback, improving communication skills

May 24, 2015 By Joyce Weiss 2 Comments

Travel Can be Dangerous: Select Compatable Companions

This new series on “Working with Jerks” is really speaking to many of you.  I have received more private emails about readers’ nightmares concerning difficult people in their personal and professional life.  Let’s see if you can relate with this story.  I will be asking you to share your ideas on how you would have handled the situation.

George’s Travel Nightmare

George went on a trip to Arizona with an alleged good friend of his…Jim.  George came down with the flu and could not participate in the side trips.  George had a high temperature and was upset that he could not partake in the activities.  Here comes the DRAMA!  Can you guess what Jim said to George?  If you guessed that he was sensitive to George’s situation, you are wrong.  Each day Jim said, “George you missed such great experiences.    I can’t believe that you wasted your time sleeping instead of pushing yourself.”  This trip ended a good relationship.  George saw another side of Jim.  He could not continue being Jim’s friend after Jim showed such insensitivity. 

Joyce, What Do You Think?

I spoke to George a few times to make sure that I understood exactly what happened.  I asked him if Jim was just sharing his excitement about his experience and missed his friend.  George told me that Jim was been insensitive and was not concerned at all.  I do realize that there are always 3 sides of every story…George’s side, Jim’s side, and the other side!  If I interviewed Jim, I probably would have heard a totally different explanation. We don’t see how others see us.  This is usually the largest communication breakdown.  George told me that he “should have” spoken to Jim while on the trip.  I suggested that he could still have that tough conversation.  George does not want to continue the friendship. 

I recently went on a vacation with friends and we constantly teased each other about how we don’t see ourselves as others do.  Humor worked with us because we all got into the action.  No one was singled out like Jim did to George.  It’s your turn to share what you would have done in this situation.

What Would You Do If You Were George? 

Would you …  
       Stay silent and not bring this up to Jim?
       Become sarcastic and say something like,  “You are an insensitive jerk.”

Or, would you say, “I don’t want to create stress between us.  I do want to clear the air.  I was  caught off guard when  I  heard the comments about how much I missed while I had the flu.  Those comments didn’t help me one bit.  I felt bad enough that I missed all of the excitement.”

CLICK HERE to watch a short video on my blog, “Why You Have to Run Away From Negatoids.”

 I want to hear from you!

CLICK HERE to send me your thoughts on what you would have done in a similar situation.  I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own communication issues and conflict in the workplace.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 PS  Click HERE to watch a short video on my blog, “Why You Have to Run Away From Negatoids.”

Filed Under: Communication, Communication Skills, Communication Strategist, Conflict and Resolution Specialist, Improving Communication, Internal stress
Tagged With: Communication, constructive feedback, resolve conflict and interpersonal issues

May 17, 2015 By Joyce Weiss 2 Comments

When You Work With a Jerk Story #4

 

conflict frustrated lady putting paper to her headHave you ever worked in an environment that seemed more like high school…with bullies, rolling eyes, gossip mongers, and mean kids? I help my clients turn their toxic environment around and help them feel comfortable during tough conversations.  This post describes an email that I received from one of my loyal readers after he read several of the past posts on working with a jerk.  I did not make this up!  Names were changed to protect the innocent. 🙂

Todd’s Story
Todd is a sales rep for a mid sized firm.  He received a promotion for selling the most products in the company for the first quarter.  The leaders wrote Todd’s name on a huge recognition board in the lunch room.  Can you guess what happened next?  If you guessed that someone erased Todd’s name from the board…you are correct!  The horrific part is that no one at Todd’s firm addressed this mean spirited act. 

What Would You Do if You Were Todd’s Boss?
Click HERE to send me your ideas on what you would do.  By now, you can probably predict what I would suggest.  The leaders need to call an all employee meeting to address the negative behavior.  This cannot be tolerated because the culture needs to be positive and the team needs to support each other.  I hear many horror stories on negativity that is allowed in the workplace.  Leaders don’t always know how to break this cycle.  A negative culture needs to be addressed with either training on communication or conflict. 

I Want to Hear From You!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own communication “issues.”

Want to Share or Use This Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article.  Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

Filed Under: bullying in the workplace, Coaching as a Leader, Communication, Communication Skills, Communication Strategist, Conflict in the Workplace, Improving Communication
Tagged With: bullying in the workplace, Communication, conflict in the workplace, employee morale

May 3, 2015 By Joyce Weiss Leave a Comment

“Trying” to Communicate with Younger Generations

ask all generations to help 8One of my clients sent me a question about a conflict that he was experiencing.  Let’s see if this sounds familiar with some of you. 🙂
He felt that social media was impacting the social and communication skills for his 15 year old son.  He was  concerned because his son had a difficult time speaking at dinner or with the family.  Of course this is typical of teenagers anyway.  There is something that goes even deeper.

So Joyce, What Do You Think?

Think about it for a moment.  When teens text with their friends, they can edit their comments if necessary.  I wish that we could edit our verbal communication at those times when we make huge communication mistakes!  People who text need to use their mouth to communicate also or else this could be a huge issue in their future.  People need to get along with others in the workplace or else there will be huge conflict.  Face to face communication is something that we all need to improve upon.  Texting is great.  I love using it especially if I want to stay in touch with my family.  Texting along with verbal communication work well for me!  I’m not saying anything that is new here but I decided to bring this up because I’m hearing more discussion about this issue. 

What about you

1.  Do you see verbal communication go down the tube with younger generations?
2. How have you successfully handled this?
3. What challenges do you still have when you are attempting to have a conversation with a text-aholic?

This is your chance to vent and express your frustrations so we can all learn from each other.
I want to hear from you.
Click HERE to respond to any of the questions above.

Click Here to watch a short video on Communicating with Different Generations

 I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 Click Here to watch a short video on Communicating with Different Generations

 

 

Filed Under: Communication, Communication Skills, Conflict in the Workplace, Generations in the Workplace, How to Improve Communication in the Workplace, Improving Communication
Tagged With: effective communication, Generations in the Workplace, how to improve communication skills, personal development

April 5, 2015 By Joyce Weiss 2 Comments

Complaints Reveal A Lot About A Person

mean little boyThere are times when most of us feel empathy for others who make legitimate complaints about health, relationships, work etc.  BUT there are other times when the complaints are so outrageous that we want to walk away or yell at the other person.  I was at a restaurant the other day and heard the following conversations:

“My house is so dusty and I can’t wait for the crew to leave!” You may be thinking so, Joyce what’s the big deal? The complainer is so lucky to have the resources to have her house remodeled. Dirt and dust are part of the reality when we are able to have home improvement. It is what it is.

This person’s friend didn’t miss a beat and in a VERY whiny voice said, “I’m not looking forward to going home because I have to pack for our 3 week cruise.” Again, you may be more tolerant to complainers than I am. This traveler is fortunate to go on such a luxurious vacation and packing is part of the equation when one travels. It is what it is! These 2 friends are perfect for each other.

So, Joyce, What are you telling us?

Complaints reveal a lot about the person who is speaking. We all know spoiled adults who sound like 2 year old children who are inconvenienced. They don’t do well when either large or small changes happen in their life. It can be a huge stress if we are unfortunate enough to work or live with people like this. Of course we all can turn into complainers at times…we are all human. I’m talking about the chronic complainer.

Here are 2 questions for you

1. What is a complaint that drives you crazy?

2. How do you handle people who are chronic complainers?

Click HERE to send me your responses

Click HERE for my article on Stop Complainers at Work or Home.

I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

Click HERE to discover Joyce’s books that will bring a smile to your face while learning how to deal with those tough people in your life.

Click HERE for my article on Stop Complainers at Work or Home.

Filed Under: Dealing with Complainers, Improving Communication, Internal stress
Tagged With: dealing with complainers, resolve conflict and interpersonal issues, stress

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • …
  • 14
  • Next Page »

YouTube player
If you like this video, please subscribe to my YouTube channel for more:

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831

  • Facebook
  • LinkedIn
  • YouTube

Legal Terms & Conditions

  • Terms of Use
  • Privacy Policy
  • Earnings Disclaimer

Copyright © 2026 Joyce Weiss Training and Development, LLC.


WordPress Design and Development by jhWebWorks, LLC