Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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“Trying” to Communicate with Younger Generations

ask all generations to help 8One of my clients sent me a question about a conflict that he was experiencing.  Let’s see if this sounds familiar with some of you. 🙂
He felt that social media was impacting the social and communication skills for his 15 year old son.  He was  concerned because his son had a difficult time speaking at dinner or with the family.  Of course this is typical of teenagers anyway.  There is something that goes even deeper.

So Joyce, What Do You Think?

Think about it for a moment.  When teens text with their friends, they can edit their comments if necessary.  I wish that we could edit our verbal communication at those times when we make huge communication mistakes!  People who text need to use their mouth to communicate also or else this could be a huge issue in their future.  People need to get along with others in the workplace or else there will be huge conflict.  Face to face communication is something that we all need to improve upon.  Texting is great.  I love using it especially if I want to stay in touch with my family.  Texting along with verbal communication work well for me!  I’m not saying anything that is new here but I decided to bring this up because I’m hearing more discussion about this issue. 

What about you

1.  Do you see verbal communication go down the tube with younger generations?
2. How have you successfully handled this?
3. What challenges do you still have when you are attempting to have a conversation with a text-aholic?

This is your chance to vent and express your frustrations so we can all learn from each other.
I want to hear from you.
Click HERE to respond to any of the questions above.

Click Here to watch a short video on Communicating with Different Generations

 I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 Click Here to watch a short video on Communicating with Different Generations

 

 

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Working With a Jerk: Story #3

mean man pointing fingerThis is the 3rd article on the topic Working With a Jerk.  There will be more stories on this topic because my readers have been sending me private messages describing their experiences.  I have enough examples to cover 6 months of articles!  You will receive more examples along with the other topics on resolving conflict in the workplace.  Are you ready for this week’s true story?  I hope so because it is another unbelievable one.

Janis and her mom work together in a mid sized company.  Jim is a colleague of theirs and is known for his sarcastic and biting words.  Janis, her mom and Jim were talking at lunch when Jim pointed his finger at Janis and said,  “Janis your hair cut suits you and your outfits are very professional…not like your mom’s outfits.”  Did you catch your breath?  Yes, this did actually happen!

I have four questions for you:

1.  What would you say to Jim if you were Janis?

2.  What would you say to Jim if you were Janis’ mother?

3.  What would you do if you were Jim’s boss and you heard this conversation?

4.  What story do you have about working for a jerk? 

I want to hear from you! 🙂

Click HERE to tell me how you would react and what you would say. 

Joyce, What Do You Think?

If I were Janis I would step back after the shock wore off and say something.  We don’t always have to say things immediately.  It is smart to back off and plan a strategy at times.  “I was caught off guard” is my favorite phrase to use when I speak to someone the next day. 
“Jim, I was caught off guard when I heard those mean comments about my mom when she was standing right next to us.  My mom and I were surprised about such insensitive words.”  This way you are setting up a boundary for Jim and “hopefully” he will think before he opens up his mouth again.  If he repeats his insensitive comments, I would do my best to stay away from him.  He will chose someone else to ridicule.

Click HERE if you want to read Working With a Jerk story #1.

I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

Click HERE if you want to read Working With a Jerk story #1.

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This 1 Idea Will Reduce Negative Behavior

conflict sign be nice or leaveI recently watched a hearing between the Secret Service Director and Congress. It was extremely heated and I knew that I was going to write about this interaction in a future article. Let me refresh your memory. A few agents drank alcohol at a retirement party. After leaving the party, they crashed their car into the white house. It was on international news for several days.

Congress asked important and tough questions to the Secret Service Director and he repeatedly skirted all issues. Congressmen and women actually said, “What are you going to do about it?” The Director said, “I first need to get all of the facts.” Several members of Congress said the same thing, “Why not fire the agents on the spot? You need to make the hard decisions.” The Director was very nervous and it almost sounded like he was covering up the “real story.”

The bottom line is that there was a huge communication breakdown in the Department. Supposedly the Director did not hear about this incident for a few days. I ask the question, why didn’t he hear about this sooner?

Reasons why there are communication breakdowns:

  • Fear of retribution
  • Covering-up for each other
  • Dysfunctional cultural barriers
  • The wrong fit for roles and job responsibilities
  • Not knowing who to go to for answers
  • Unclear expectations
  • Too much red tape

We still don’t know the facts about this embarrassing situation. There have been several mistakes in the last few years and it is obvious that leadership is weak. … [Continue reading]

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Why Successful People Believe in Mentoring

Here Are a Few Questions For You:

  • Have you used a mentor in your life? set up a mentor program 6
  • Have you mentored others?
  • Have you had a mentor to discuss how you would handle tough conversations?
  • Would you like to learn how to improve relationships at work?
  • Do you want to know strategies on how to reduce conflict in the workplace?

I will be addressing these questions in future articles.  One topic will be Whose responsibility is it to give constructive feedback, the mentee’s boss or the mentor?  I have heard this frustration expressed from many mentors.  Stay tuned for some interesting information.  Feel free to send me your experience either as a mentor or mentee. 

I am creating a new workshop on Top Level Mentoring Skills for a client of mine.  It has been fascinating interviewing people on how mentoring has helped them in their life.  AOL Time Warner Foundation wrote that 99% of individuals already in a formal mentoring relationship would recommend mentoring to others.

Reasons Why Mentoring is So Powerful

  • Receive unbiased opinions
  • Someone who helps others reach their goals
  • Someone to go to when challenges arise
  • The company retains experienced employees because their contributions are valued

… [Continue reading]

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Why You HAVE to Run Away From Negatoids

If you ever are in one of my training sessions you will probably hear me saying,  “Don’t walk away from negative people…Run!” 
Why? mean old lady

Negative people are…

  • toxic
  • boring
  • dangerous
  • energy drainers      

Is that enough already?

They wallow in their problems and don’t focus on solutions.  They want to suck us in and join their PITY PARTY so they feel better about themselves.  The interesting thing is that most people want to run away from them, but never think that they can.  It’s human nature to feel obligated to listen to complainers because we don’t want to be rude.  How about giving this a new spin…They are being rude and taking your valuable time while sucking all of your energy.  There is a fine line between listening to someone who is complaining and getting pulled into their toxic behavior. 

The most common way people give up their power is by thinking they don’t have any!

Joyce, How Can I Put a Different Spin on the Negativo?

You can avoid getting drawn in by setting limits and distancing yourself from them.  One of my clients gave me this brilliant idea.  If you are a non smoker and a person is smoking, would you sit there all afternoon inhaling the secondhand smoke?  Of course not.  You’d distance yourself.  You need to start doing the same with complainers.  Of course if you run away from a negative person and they continue to follow you, I strongly suggest that you have the honest and tough conversation by using Be Direct with Respect®. 

Click on this link to watch my short video to help you reduce conflict in the workplace and deal with these negatoids. 

I want to hear from you!  … [Continue reading]

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831