Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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November 29, 2012 By Joyce Weiss 2 Comments

So, Do You Want to Retain Free Spirited Employees?

Are you frustrated that your younger employees are leaving?
This creates an enormous amount of stress and conflict in the workplace.
Your company spends time and money training and mentoring them.

You may feel lucky if your new hires stay employed for 2 years!

This is a new work reality.
The challenge is how to keep the younger and very gifted employees from jumping ship and engaged at work.

I just read a very interesting article on this subject from one of my favorite clients – Express Employment Professionals
from Grand Rapids, MI.  They gave me permission to share this article with my loyal readers.

For more workforce and workplace trends, please contact Express Employment Professionals, www.expresspros.com

Retaining the Free-Spirited Employee
By James C. Price • November 6th, 2012

Technology is making the world smaller. With the swipe of a finger, images and videos from all over the globe can appear on a smartphone in a matter of seconds. Satellite and internet radio have opened listeners to thoughts and ideas about anything and everything. Now more than ever, the free spirit’s adventurous nature is whetted with temptations and passions to discover these places for themselves. Younger generations are finding that work should revolve around their lives, shifting the mindset that has driven workplace thinking for decades. This, mixed with the itch to experience new and exciting things, has left employers with a retention problem. Generally, Generation Y workers leave at the two-year mark and Gen Xers move on after five years, compared to the Baby Boomer generation that averages seven years at each position. This descending trend, including younger people’s desire for adventure, has created a revolving door of sorts in which go-getting, creative individuals are hard to come by.

Why Adventure-Seeking Workers are Immensely Important

A great team is made up of a diverse group of people. Hard workers, go-getters, followers, leaders, free thinkers, and self-starters all create an atmosphere of symmetrical synergy. Though some employees may be extremely loyal, they may lack the creativity and spontaneity needed to stay relevant and innovative. Enter the dreamer. This person may be hard to cooperate with and find commonality in work ethic, but this is exactly the catalyst needed to spark passionate creativity in the workplace. Adventurous people are constantly searching for the next big thrill, wanting to experience life in new and exciting ways. This mentality can easily be harnessed as a strength, not a weakness, as employers understand the potential that sits below the surface.

How to Corral the Untamed World

Utilizing people’s personality and character traits as tools to carve out high productivity is one of the best things a leader can do to bring balance in the workplace. To begin, creativity needs to be the number one focus. Whatever it takes to keep this delicate entity alive and well is paramount in engaging the roaming employee. This is by far the main reason why companies hire these types of individuals. Thwarting this gift by being overly rigid is the quickest way for your top talent to walk out the door – or even worse, for them to continue coming into the office after they have checked-out mentally. If an employee has a case of restlessness, companies could offer to send them on trips to conferences or office visits in other parts of the country. And if there are several branches or franchises affiliated with a company, a manager could send the employee for a temporary transfer to one of the other offices. Though, more often than not, the easiest way to achieve employee engagement is by offering this type of worker the ability to work remotely.

Loyalty Begets Loyalty

One misconception about younger generations, especially Millennials, is that they aren’t loyal to any particular company and are eager to leave and move on to greener pastures should the opportunity arise. In truth, workers who are pegged with this mentality are actually a product of the times. They saw their parents and older siblings lose their jobs during the Great Recession, along with their pension plans, investments, and benefits. Younger workers have devalued work tenure and have become less loyal as large companies have become less loyal to them. Employers view Millennials and some Gen Xers in the wrong light. With a few changes, adventurous, creative workers can be retained and help bring companies into the future.

 The Journey is the Adventure

Adrenaline and travel junkies would be the first to say that how they get somewhere is just as important as where they are going. This is the most important thing to remember when wanting to retain and use creative, adventurous people. They want to know that it’s not just a means to an end, but that the means are as exciting as the goal itself. One can use these opportunities to make a shift in mindset. Though not everyone is going to be this type of person, everyone can learn from their spontaneous, fly-by-the-seat-of-their-pants approach. Who knows, it could be the beginning of innovation unforeseen by their leaders.

Check out my short video on “Communicating with Generation X and Y”

Was this helpful?
Let us hear your thoughts in the comments below.
Tell us how you retain your spirited employees.
Feel free to share these tips with your team – just be sure to give Joyce and Express Employment Professionals credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until Next Time,
This is Joyce Weiss
and Remember…”You Get What YOU Tolerate!”


 

Filed Under: Conflict in the Workplace, Generations in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Miscellaneous
Tagged With: Communication, effective communication, employee morale, Generations in the Workplace, how to improve communication skills, improving communication skills

December 12, 2011 By Joyce Weiss Leave a Comment

Do You Want to Feel Empowered to Reduce Conflict in the Workplace?

Do these questions sound familiar?

How can I encourage people to make decisions when management is absent?
How can I encourage calculated risks so our company stays current?
How can we act as a team, instead of individuals striving for separate goals?

The answer is in one word…EMPOWERMENT. Empowerment gives confidence, strength, and trust in your own authority. Successful businesses especially know the impact of an empowered team.

Learn the 5 P’s of empowerment to support motivated people who’ll bring long-lasting results:

1. Permission…to make decisions and take risks.

Help people see how they’re setting up roadblocks to their success. You may hear people saying “I’m not ready yet”, or “I don’t know enough”. If I waited until I was ready to make that perfect keynote speech, I’d still be waiting!
Encourage calculated risks! These positive statements should become standard in your workplace:

“Everyone fears new things when they are on unfamiliar territory.”
“The only way to get rid of the fear of doing something is to go out and do it.”
“There are three kinds of people – those that make things happen, those that watch things happen, and those who wondered what happened!”

2. Protection…even if they make a mistake.

Make sure the penalty for failure is not greater than the penalty for doing nothing. Part of growth is learning from our mistakes.
Make sure you stand by your coworkers, even when they fail. If they make a mistake, ask this very important question, “What did you learn, and how would you handle it differently if this situation came up again?”

3. Purpose: Know the company’s goals and answers to the typical conflicts that arise.

Challenge your coworkers by asking why and why not. This forces constant improvement.
Recognize market changes. Encourage problem solving and brainstorming. Technology is expanding at an amazing rate, making some present techniques obsolete. Look at trends and then be ready

4. Proficiency: Know the difference between complacency and excellence.

Encourage people to think of themselves as the owners of their own careers. Help them learn features and benefits of every product and service in the company.
Train people to listen to the client’s needs. Role play with common objections, so staff is prepared when they’re rejected. This way, everyone will be more prepared.

5. Pay-off: Appreciate and recognize superior work.

All people have a basic need for appreciation ­ don’t be afraid to speak up. Let your coworkers know the success of the business is partly due to their efforts and achievements.

When you use the 5 P’s of empowerment you’ll see an increase in morale, productivity, and success. These are my tried and true methods – experiment with your own, then sit back and enjoy the fabulous results!

Do you want to go deeper and find out the benefits of accountability coaching?  If so, check out the link below to see how Joyce can help you get to your next level in your your career and improve your working condition.
What is accountability coaching?

 

Was this helpful?
Let us hear your thoughts in the comment section below.
Feel free to share these tips with your team-Just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time, Remember…

“You Get What You Tolerate!”
Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Team Synergy
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, effective communication, employee morale, how to improve communication skills, personal accountability, personal development, respect, Respect in the Workplace, team building, trust

July 17, 2011 By Joyce Weiss Leave a Comment

Independent Community Banks of North Dakota Learns New Facts On Stress and Doing More with Less

I had the honor of working with the Independent Community Banks of North Dakota.  Wendy Ruud-Assistant Vice President of ICBND- asked me to work with her Emerging Leaders Development Group.  The Emerging Leaders are creative, bright, and open minded banking leaders who all impressed me…to say the least!

They are progressive, energetic bankers who want to better themselves both personally and professionally.
They are committed to preserve community banking and its philosophy.

We discussed The New Normal…Doing More with Less.

Check out the following topics from the training:

  • We can’t have a productive work environment if employees are stretched to the max in their work or home life.
  • All generations need to discuss their needs and challenges with each other in an open forum to create a positive work flow.
  • Boomers live to work.
  • Generation X work to live.
  • Generation Y blend the two
  • Making time for yourself is not a luxury…it is a necessity
  • Make appointments with yourself in outlook to go home at certain times to gain control in your personal life
  • Have strong conversations with negative people who pull the morale down.
  • Negative people need to understand that they waste a lot of time and energy.
  • Complaining cannot be tolerated.  Bringing ideas to solve an issue must be the new norm.
  • It is not enough to be efficient.  We also need to be effective!
  • New facts on stress:  Burn out means that it is time for a change.
  • Humor is a survival skill.
  • Improving morale is a constant challenge for all successful companies.
  • Learn the lean philosophy from Toyota.  Continuously look for waste.  Make sure people discuss the root cause of problems immediately before mistakes continue.

We had some very interesting group interaction on each one of the above topics.
Participants walked away with ideas on how to set boundaries at work and home.  They commented on how they enjoyed learning new facts on stress to reduce conflict in the workplace.

A special thanks goes out to Wendy Ruud, Anita Quaglia, Dawn Flaten, and David Mason who allowed me to interview them before the program.

Check out the video from Anita Quaglia and Jeremy Jensen – 2 Emerging Leaders on how they will set boundaries after learning new facts about stress.

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Was this helpful?

Let us hear your thoughts in the comment section below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time…Remember

You Get What YOU Tolerate!

Joyce Weiss

 

Filed Under: Conflict and Resolution Specialist, Conflict in the Workplace, Life Prioritization, Miscellaneous
Tagged With: conflict in the workplace, doing more with less, employee morale, Facts about Stress, Life Prioritization, stress, work life balance

June 27, 2011 By Joyce Weiss Leave a Comment

Lean Culture and Resolving Conflict in the Workplace

I had the privilege of co presenting a program for the MI Lean Consortium.  G.S. Clarke shared his knowledge on measuring, analyzing, and changing an organization’s existing culture focusing on thought patterns and behaviors.  I continued the discussion on how to deal with resistance during change.   The members asked great questions and they shared their best practices using Lean.

MI Lean Consortium is a diverse network of knowledgeable Lean professionals who come together to share innovative practices.  The organization aims to create a lean culture in MI to ensure sustainable competitive advantage, which could translate into healthier businesses that offers more job opportunities leading to economic growth in the state.

I’m so impressed with this group and will be become a member soon.

Check out some of the main ideas that we discussed on resolving conflict in the workplace especially while convincing naysayers about the benefits of cultural change.

  • When you change culture, you will get conflict
  • We need to convince leaders that they will be able to do what they want to do after lean processes are implemented
  • Front line employees will see how their working condition will improve when waste in time and resources are reduced
  • Everyone has to be responsible for lean every day.  It is not a passing fad and takes a long time to implement
  • The role of Lean leaders is to create change based on learning
  • It is more important to be effective than right

It is NOT an easy task to deal with people who are resistant to change, but it is possible…once we learn how to improve communication skills.

Lean consists of the following:

  • Philosophy:  Long term thinking
  • Process:  Eliminate waste
  • People and Partners:  Respect, challenge, people
    Problem Solving:  Continuous improvement and learning 

    Here are a few more ideas on lean:

  • Signs of good leadership include high morale and consistent achievement of objectives within the group…growing people while still doing tasks to accomplish greater results.
  • A lean company forbids its people to do what they did yesterday.
  • Learning and experimenting are expected and required for every job.
  • Leaders provide the emotional safety for those who are willing to risk and shrink the comfort zone.

If you want more information about the MI Lean Consortium or on
resolving conflict in the workplace

feel free to contact me and I will introduce you to the fine people at MI Learn Consortium

 

Check out the 2 videos from Debra Levantrosser Setman who is the co founder of MI Lean Consortium and Phil Berry who sits on the Board of Directors on what they learned from the program


Debra Levantrosser Setman, Les Sutherland, Joyce Weiss, G.S. Clarke, Phil Berry

Was this helpful?
Let us hear your thoughts in the comment box below.
Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on the subject.

Until next time, Remember…YOU GET WHAT YOU TOLERATE!

Joyce Weiss
Conflict Resolution Consultant and Accountability Coach

Filed Under: Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Miscellaneous
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, employee morale, how to improve communication skills, improving communication skills

June 12, 2011 By Joyce Weiss 6 Comments

Resolving Conflict in the Workplace by Using Lean Thinking

I have the honor of co-presenting a workshop on Lean Culture and Resolving Conflict in the Workplace sponsored by Michigan Lean Consortium.
Gerry Clark and Thomas Smith will be conducting the lean part of the workshop…which requires a complete transformation on how an organization collectively thinks and conducts business.

I will be addressing how changing a culture automatically creates conflict.  Participants will learn strategies on how to get people on board.

Participants will learn how to:

  • deal with naysayers
  • build trust by resolving conflict
  • stop wasting time by not dealing with conflict
  • gain control
  • use the power talk strategy
  • protect themselves when being verbally attacked
  • create solutions even during conflict

If you are not able to attend this powerful workshop, here are some questions that you can ask at your next meeting:

1.  Does your organization have top leaders who are seriously dedicated to becoming a lean learning enterprise?  If not can they at least seem seriously coachable?

2.  Are you committed to this process for the long term?

3.  What steps will you need to take to prepare yourself for this process?

4.  Are you willing to make enough of a commitment to take time to learn, to observe deeply and to participate in continuous improvement?

5.  How will you mentor others?

6.  How will your organization get the support needed for this transformation?

7.  Is your organization full of conflicting and inconsistent messages?  If so, develop a communication plan for beginning the process for sending consistent messages.

8.  What will be necessary to change the culture so that a singular consistent message develops?

Lean consists of the following:

  • Philosophy:  Long term thinking
  • Process:  Eliminate waste
  • People and Partners:  Respect, challenge, people
  • Problems Solving:  Continuous improvement and learning

Here are the details of the meeting if you are able to attend.  I would love to see you there!

Date: June 17, 2011
Time: 8:30 a.m.-2:00 p.m.

Location: Oakland—Macomb INCubator
Address: 6633 18 Mile Road, Sterling Heights, MI 48314

The event will be cut in half by lunch with the culture piece from 9:00 a.m.-11:30 a.m. and the conflict
resolution piece Noon-2:00 p.m. Light breakfast & lunch included.
To register, email: register@michiganlean.org Limit 50
Cost: $20 for non-members; free for members; check out www.michiganlean.org for more events!

Please let me know if you would like me to present this program to your organization.
Feel free to contact me at 800.713.1926 or joyce@JoyceWeiss.com and I will answer any questions that you may have for me.

Was this helpful?
What is your most pressing issue on keeping your company continuously learning?
If you already are a lean company, please share your successes.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Filed Under: Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, employee morale, group cohesion, listening skills, personal accountability, resolve conflict and interpersonal issues, trust

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Phone: 248-681-5831

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