Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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April 11, 2011 By Joyce Weiss Leave a Comment

The New Normal: Doing More with Less to Decrease Conflict in the Workplace

I had the pleasure of being a presenter at a conference sponsored by the MI Society of Government Meeting Planners in Grand Rapids MI.  The topic was The New Normal:  Doing More with Less.  The main idea was to reduce conflict in the workplace by improving communication skills. Thanks to Andy Silver, The Director of Training for MI Department of Community Health, who helped me understand the needs of the audience which helped me customize the program to their needs.

The following is a list of 3 questions for you to ask yourself and share with your team to discover how you can improve your working c0ndition and decrease conflict in the workplace:
1.  What systems do you use to identify what is important to whom and when?
2.  How do you weed out or stop things that are not working and recharge with new program alignment?
3.  What barriers are hindering you from creating a positive work environment?

The answers to these questions are a good way for you to improve your working condition and reduce conflict in the workplace.  Your team can improve communication skills by coming up with new ideas on how to do more with less.

Please share your answers with me and I will respond because I enjoy connecting with my loyal readers!

Below are 2 short video testimonials that describe how Doris Sims from the Greater Lansing CVB and Mona Murphy from Flint Area CVB enjoyed the session.

Was this helpful?
Let us hear your thoughts in the comments below.
Feel free to share these tips with your team-just be sure to give Joyce credit when you share or publish.
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Until the next time…Joyce Weiss

Filed Under: Conflict in the Workplace
Tagged With: Communication, conflict in the workplace, effective communication, employee morale, improving communication skills

February 25, 2011 By Joyce Weiss Leave a Comment

So…You Want To Keep Your Members Coming Back?

I just presented a Be Direct with Respect®  program (Communicate with Impact!) at the MI Business and Professional Association (MBPA) on a snowy day at Davenport University in Livonia, MI. You may be familiar with the 101 Best & Brightest Top Companies to Work For event…MBPA is the association that is responsible for this amazing meeting every year.  It is my personal favorite.  The attendees hear from the winning companies (employees nominate their company to be part of the contest) on the creative programs  that keep their employees motivated and productive.

  • The employees of MBPA know how to treat their members.
  • I know first hand since I’ve been a loyal member for years.
  • MBPA surveys their members on how they can continuously improve their services.
  • Alicia Wilson and Leah Schroeder (MBPA star employees) were in charge of this highly successful this meeting.
  • They both made every guest and member feel welcome.
  • Another star  MBPA team member -Taryn Misajlovski, Director of Events was responsible for bringing to the meeting.

There was a power networking exercise right after my program.  Members and guests did some serious networking and I was impressed at how they really listened to each other.  I heard people ask questions about each other and it was not only a one way communication.  Look for a future blog post about advanced networking.

So…if you want to keep your members coming back remember to really listen to what they need and refer business to them.  They will remain loyal and tell others to join.

Watch the video testimonial from Alicia Wilson, Associate Director of Events at MBPA.

Photo of Leah Schroeder, Sales Assciate at MBPA and Joyce Weiss at the meeting
Photo of Leah Schroeder, Sales Assciate at MBPA and Joyce Weiss at the meeting

Was this helpful?
Let us hear your thoughts in the comments below.
Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

Until the next time,
Joyce Weiss

Filed Under: Keynote Speaker
Tagged With: Customer Service, effective communication, employee morale, listening skills, networking

December 17, 2010 By Joyce Weiss Leave a Comment

Set Realistic Expectations to Improve Communication in the Workplace

Do you want better group cohesion?
Do you want to communicate effectively with your team?
Has your team discussed expectations with each other?
Has your team had honest and tough conversations?

Knowing the employees needs will convert challenges into golden opportunities to improve your team’s communication and morale

A good place to start is to speak openly to each other in order  to improve the working condition.
To create a strong team,  you need to communicate all team expectations, like;

  • When you disagree with me, let me know.
  • The team is counting on everyone to have this project done by 3:00 today.
  • I expect projects done on time, even it means working late.
  • I want you to take the initiative, and start contributing at our team meetings.
  • Give me regular status reports, so I don’t get last minute surprises.

Was this helpful?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

Filed Under: Communication, Conflict and Resolution Specialist, Team Synergy
Tagged With: Communication, Conflict and Resolution Specialist, constructive feedback, effective communication, employee morale, group cohesion, resolve conflict and interpersonal issues

October 11, 2010 By Joyce Weiss Leave a Comment

How YOU Create Strong Teams

Strong teams are more important than ever before.  The challenge is that we are all so busy and operating in survival mode.  It helps when everyone gets on board and becomes accountable for the success of the team.  The challenge:  How to get everyone on board.  One solution is to ask important questions at meetings and really listen to to answers!

Ask the Following Questions When There is Conflict on Your Team:

News Flash: You need an understanding of what’s going on before you can attempt to solve any problems – .so ask yourself:

  1. What’s going on?
  2. How is it impacting others/you?
  3. What are future implications?
  4. What will happen if nothing changes?
  5. What is YOUR personal contribution to this issue?
  6. Commit to action!  What are the next steps?

Was this helpful?

I really want to hear your thoughts on this subject. Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

Filed Under: Conflict and Resolution Specialist
Tagged With: employee morale, group cohesion, team building

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