Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Do you want to be a MASTER Communicator?

use the power talk formular 1

My clients tell me that they really enjoy the Tough Communication     portion of my “Resolving Conflict in the Workplace” program.
This blog post describes a small portion of the training so that you can start improving your communication skills.

Let’s say that you need to have that difficult talk with Bob who is a great person on your team BUT he does not clean up after he uses the kitchen.  The team agreed that everyone was responsible to clean the kitchen.  The team talks about Bob and you want to stop the gossip.

Many times people don’t know how to have these “talks” and they use sarcasm like, “You are really a slob and we are sick of it.”  Obviously you won’t get very far with this comment and Bob will become defensive.  So what can you do?

The answer…Use The Power Talk Formula described in the photo.

Here is a possible response:  Bob, “I am frustrated when I come into the kitchen and see dirty dishes because everyone on the team agreed to clean up after themselves.”  Of course Bob can still get defensive.  If he does you can continue in a calm tone to make sure he really understands how this is about the team’s agreement to keep the kitchen clean and not about him.  This formula works like a charm after you practice, practice, and practice.

It took me a long time to get comfortable with this formula and it is a now a natural skill.  Remember, I said that it took me a long time to learn the skill.  I suggest that you practice this with your family.  You may thank me after you get some great results and PLEASE share your successes with me in the comment section below.

Receive your own poster with 20 tips to become a MASTER communicator.
Sign up for the FREE Video Series “20 Tips to Reduce Conflict in the Workplace” at my website.
You will receive your FREE poster immediately!

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Feel free to share this blog post and the videos with your team!  Please acknowledge that the information came from Joyce Weiss’s blog.
Share your Tough Communication successes in the comment section below.

Until next time…This is Joyce Weiss
and Remember…YOU GET WHAT YOU TOLERATE!

 

 

 

 

 

 

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Use Be Direct with Respect® to Reduce Conflict in the Workplace

Be Direct with Respect® Strategies

You can now go to the next level in your career development after reading this article by taking Joyce’s newest on line course which includes a coaching session on the phone.  You have the opportunity to work with Joyce on an issue that you learned about yourself during the course. Look for details about this exciting offer below the article.

Strategy 1: Eliminate Ambiguity

By being Direct With Respect®, you’ll always begin with positive statements and get right to the point. If your conversation is to point out and correct negative behaviors, describe the person’s actions, not their personality. Use language that makes an impact, yet decreases defensiveness. One good way to do this is by using “I” statements rather than “you” statements. Also, use factual descriptions instead of judgments or exaggerations.

Strategy 2: Gain the ability to be direct and truthful

When should you be direct and speak up? As soon as you reasonably can. If you wait too long, you may forget what you needed to say, which can leave a nasty residue of resentment that can explode at the wrong time ­ or at the wrong person. While it’s difficult to know precisely when to speak up, it’s equally challenging to know when to let something drop. To gain perspective, imagine how important the incident will be in six months. If you think it will still be important, then say something immediately. If it would sound a little silly in six months, then let it drop.

Remember, though, telling the truth isn’t a license to dump your negative feelings on others.

Strategy 3: Develop positive self-talk strategies that propel your career

Once you realize you’re giving negative messages, make a conscious effort to stop and say something positive instead. Stop focusing on what you feel you don’t do well and congratulate yourself for all your strong points. Also, strive to seek out other positive people so you can support each other. Challenge yourself to break away from negative people who are only holding you down. The more positive you are, the more confident you’ll be at being Direct with Respect®. In return, others will feel more confident about your abilities, thus leading to more future success.

Be Direct with Respect® is a new way of thinking and communicating for those who are used to holding things inside. Once you implement Be Direct with Respect®, you’ll find that being direct and truthful will make you self-confident and earn you the respect you deserve. Even more important, as the concept of Be Direct with Respect® takes hold in your company, your employees will communicate better and build stronger relationships with co-workers and customers alike. Before you know it, morale will be up, profits will soar, and your company will be ready to make its mark on the business world.

Check out how you can go deeper and learn more ideas on how you can communicate with impact with
Joyce’s On Demand Course.
Like my client  Lori did after she took the course.

“Things are really going well here since people started taking the Be Direct with Respect®:  Communicate with Impact Course.
We continue to see great progress within our management team which is beginning to flow down to the staff.  I had a meeting with one of my managers this moring and she commented again on your program and how well it impacted her.”
Lori Verbrugge, Human Resource Director, Midwest Financial Credit Union

Click the link below so can get ready for radical communication improvement!
Be Direct with Respect®:  Communicate with Impact On Demand Course

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Let us hear your thoughts in the comment section below.
Feel free to share these tips with your team-just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until our next visit, Remember…
You Get What You Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

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Set Realistic Expectations to Improve Communication in the Workplace

Do you want better group cohesion?
Do you want to communicate effectively with your team?
Has your team discussed expectations with each other?
Has your team had honest and tough conversations?

Knowing the employees needs will convert challenges into golden opportunities to improve your team’s communication and morale

A good place to start is to speak openly to each other in order  to improve the working condition.
To create a strong team,  you need to communicate all team expectations, like;

  • When you disagree with me, let me know.
  • The team is counting on everyone to have this project done by 3:00 today.
  • I expect projects done on time, even it means working late.
  • I want you to take the initiative, and start contributing at our team meetings.
  • Give me regular status reports, so I don’t get last minute surprises.

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For more information, articles and podcasts, visit https://www.joyceweiss.com

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Dealing with Negative People Using “The Power Talk Formula”

Have you ever met a negative person who sapped all of your energy from you?  Do you want to figure out how to make sure this does not happen again?

Besides running away from this person… use The Power Talk Formula:

I feel…(your emotional response)
when…(non judgmental)
because…(how it affects you)

Watch this 2 minute video to bring The Power Talk Formula to life:

To Recap:

My client Sue used this formula with one of her negative colleagues.  They were on a business trip and were waiting in a long line to give their passports to the security guards.  Tom started to complain and make a scene.  Sue knew that she needed to do something.

She said, “Tom, It is hard for all of us to travel.  I feel frustrated when I hear all of these complaints because this negativity is pulling me down.  Why don’t we use this time to discuss the bottlenecks that we have with our own clients?”  Tom did not get defensive because Sue did not use the word “you.”  She was very careful to put the responsibility on her shoulders and NOT sound critical to Tom.  Their relationships improved and Tom was not as negative on the trip.

This tip works after a lot of practice.

Was this helpful? Let us hear your thoughts in the comment box below. Tell us about a negative person in your life and how you can use this tip.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts.

For more information, articles, and pod casts visit Joyce’s website.

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5 Words To Impact Your Day

This one minute video will help you when you are attempting to communicate with a sarcastic person.  If you don’t ask what this behavior means… you will get what you tolerate. Do you attend  meetings where silence is the norm?  The next time this happens, remember to open up communication by asking questions on what the silence means.  Remember…you get what you tolerate.

Was this helpful? How do you resolve conflict with sarcastic people or unproductive meetings?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

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Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831