Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

By Leave a Comment

How to Reduce Conflict in the Workplace & Interpersonal Issues at Home

George, a participant in one of my conflict resolution workshops shared the following story.  Tommy, his ten year old son woke at 5:30am and kept on slamming his bedroom door while getting ready for school.  Tommy woke up his parents and sister.  It was time for THE TALK between father and son.  George told Tommy that he will take the handle off of the door if Tommy continues to slam the door in the morning.

Tommy was upset that his father was mad and pleaded with him that he would never do this again.  George thought a moment and said, “OK, Tommy, it sounds like you are taking this matter seriously.  The next time this happens I will not only remove the handle but I will also remove your  bedroom door.  I will agree not to remove the door handle at this time as long as you understand that you will be held accountable for your actions.”  Tommy agreed.  The problem was solved and the door slamming stopped like magic.

This worked as well as it did because George taught Tommy about accountability.

Accountability is a word that is coming up more often than ever before in conversations with clients.  Accountability is taking responsibility for your actions.  George did Tommy a favor by teaching him at a young age that he will be responsible for his actions.  I only wish that more parents did this!

I find that many leaders  don’t know how to confront employees on the importance of being held responsible for their actions if certain behavioral patterns are not broken.

We can all learn from George and how he resolved conflict and interpersonal issues with Tommy.  Come up with your own solutions by thinking how a problem can be solved.  It’s a great idea to have employees come up with solutions since many times they have better answers!

Was this helpful?
How do you resolve conflict and interpersonal issues at home or work?

Let us hear your thoughts in the comments below.
Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.
For more information, articles and podcasts, visit https://www.joyceweiss.com
Become a fan at www.facebook.com/ConflictResolutionConsultant

By Leave a Comment

Check Out How to Use Be Direct with Respect

Check out the following short video that  describes how Sue used Be Direct with Respect® to Communicate with Impact!  This short video shows how using a few words can add an impact to use effective communication and resolve conflict and interpersonal issues.  This tip can also help with accountability issues.

Share your questions or comments with me on how you can add this tip to your own conflict resolution issues.

The quality of the video will depend on how fast your browser is set up. You will be able to hear my message even though the words may not match the video.

Was this helpful?  Let us hear your thoughts in the comments below.

Feel free to share this video with your team – just be sure to give Joyce credit when you share or publish.

For more information, articles, and pod casts visit https://www.joyceweiss.com

Sign up at the RSS Feed to be included in future blog posts from Joyce on this subject.

By 6 Comments

Improving Communication Skills: Be Specific When Giving Feedback to Others

When giving feedback, be sure you take time and choose your words wisely so that you convey exactly what you mean!  You can’t assume that people know what you want.

During one of my conflict resolution programs 2 participants started competing with each other on how their specific department did not receive enough support from the company.  The anger was building up and I knew this was a “coaching moment” for the group and the 2 individuals.  I quickly intervened and asked both individuals to stop so that their peers could help them explore options to seek resolution to the conflict.  Luckily for me both individuals agreed to stop.  The audience followed the ideas in this blog and the 2 individuals calmed down and actually listened to each other.  This can happen to you also.

Here’s today’s tips:

  • Don’t use vague communication such as, “I want you to sell more.”
  • Be clear with your communication. Tell people: “I want you to sell $350 per day.”
  • Don’t use unclear messages by saying, “Try to be to work on time.”
  • Be specific:  “We begin working with members at 8:00 am each day.”

Use the ideas from this blog post and watch your relationships improve due to your effective  communication skills.  Resolve conflict and interpersonal issues.  Feel free to use these ideas as listening skills exercises during your training assertive programs

Was this helpful? Let us hear from you in the comments below.

Feel free to share these tips with your team –  Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed to be included in future blog posts from Joyce on this subject.

For more info, articles and, pod casts visit: https://www.joyceweiss.com

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831