Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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August 22, 2013 By Joyce Weiss Leave a Comment

Do You REALLY Want to Improve Morale?

photo the office superboss

This is the 2nd post about the gems that I learned from the MI Lean Consortium Conference.
The information for this post comes from an incredible LEAN leader and author, Jamie Flinchbaugh.
Employee engagement helps reduce conflict in the workplace…only when programs are put in place after a lot of planning with the entire team.

 

 

 


 

Employee Engagement Works When…

  • Everyone buys into the program, not just the leader or a few people
  • Leaders become teachers and walk their talk
  • Problems with the program are dealt with immediately

3 Important Ideas That Impact Change

  • Behavior is how we act
  • Action is what we do
  • Results are what we get

Build Tension with Change…NOT Stress

  • What is the current reality?
  • What is the vision of the ideal state?

The gap creates tension.  This will help the team forward.  Now discuss what changes need to be made
to get the results that you ALL want.

How to Build Positive Tension

  • Eliminate fear
  • Eliminate comfort
  • Make sure that there is space for learning and making mistakes

 Joyce’s Opinion on Successful Employee Engagement

Respect is NOT about being nice

“Be Direct with Respect ” is our company trademark that has changed the environment for my clients.
The idea is to give your opinion to anyone in a respectful way.
It takes practice to learn communication skills that work!
The GAP is where people learn new behavior for themselves and others.

Click here to find out how you and your team can take an ON Line Master E-Course
Communicate with Impact.
You will be in touch with Joyce for 2 months while you practice
new skills to get the communication results that you deserve.
Learn how to deal with negativity, bullies, time wasters, and boundaries.
You take the class from the comfort of your own home and the class is personalized to fit your needs.

OK, It’s YOUR Turn!

Please share how your company encourages employees to share their opinion to make positive
change in your company.

Was this helpful?
Please send me any comments that you may have on this subject.
Place your comments in the comment box at the end of this post.

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share these ideas. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these ideas on reducing conflict at the workplace and home.
There may be someone in your life who is experiencing some stress…
who could benefit from the inspiration and knowledge on improving their working condition or home
life.

 Until next time,
This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS  Click here to find out how you and your team can take
an ON Line Master E-Course
Communicate with Impact.

 

 

 

 

Filed Under: bullying in the workplace, Collaboration Strategies, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace
Tagged With: conflict in the workplace, employee morale, Respect in the Workplace

August 14, 2013 By Joyce Weiss Leave a Comment

Employee Engagement Rocks!

cartoon booste office moraleI just attended a very productive few days at the
MI Lean Consortium Conference in Traverse City MI.
I will be sharing some of the “gems” that I learned in the next few blog posts.

LEAN Thinking: Eliminate waste and maximize profits

Andy Dillon, State of MI Treasurer was one of the keynote speakers.

He told us how MI has saved money and increased productivity by using LEAN concepts.

Here are key ideas from his speech:

  • People do things wrong for so long that they don’t know if the system is broken
  • Know your weaknesses and hire people who can fill those gaps
  • Everyone needs to be trained in LEAN in order for it to be successful
  • Leaders not only have to buy into the LEAN concepts…they have to be part of the change

Mr. Dillon and his team spoke to numerous state employees and REALLY heard what was needed
to get more employee engagement. As a result morale and productivity went up after employees
had a chance to share ideas on how to improve things for both citizens and themselves.

The idea is…don’t ask for input unless you will do something about it!

You may be wondering…Joyce, what is your interest in LEAN Thinking?
Once there is change, there is conflict.
I will be assisting LEAN consultants on how to manage conflict.

It takes a while for people to like and understands LEAN thinking.
There will always be the naysayers who complain and try to derail the process.
LEAN consultants use several tools to help change and I will help make the process move forward.

I will be learning about the concepts and start taking courses through the MI Lean Consortium
because I see such value and the results are over whelming.

Please share if you use LEAN Thinking concepts and how they have helped.
Also share frustrations that you have experienced and we can start an interesting conversation
on how to move forward.

Below is a link to the Mi Lean Consortium.
Their philosophy is “Making MI the Benchmark for Economic Success.”
Michigan Lean Consortium website

 Was this helpful?

Please send me any comments that you may have for this blog post.
Place your comments in the comment box at the end of this post.

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com
Please let others know about these blog posts on reducing conflict at the workplace and home.

There may be someone in your life who is experiencing some stress…
who could benefit from the inspiration and knowledge on improving their
working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS  Check out my short interview on The Leaning Edge Radio Show about
communicating ideas between employees and ways to eliminate wasteful
conversations
with host and MLC Chair, Debra Levantrosser.  
The Leaning Edge Radio Show with Debra and Joyce

Filed Under: Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Continuous Improvement, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace
Tagged With: Communication, conflict in the workplace

July 9, 2013 By Joyce Weiss Leave a Comment

Different Does NOT Equal Wrong

cartoons share with neighbor biker 013

This blog post is the 2nd in the series taken from my book,
Take the Ride of Your Life!  Shift Gears for More Balance, Growth and Joy.
Dealing with conflict in the workplace takes a lot of courage at times!
Especially when you may be the only one with an opinion and your entire team disagrees with you.

Different equals different.  Different does not equal wrong.

 

 

 

Click here to find out how to receive your FREE poster on Fast Help for a Tense Workplace

ALYCE’S Story

Even on a broken old Schwinn, Alyce learned the importance of freedom and helping others.

Alyce is a crisis counselor for abused women. She understands the power of asking for and giving help.
She spent her earliest childhood in a Louisiana migrant camp.
She remembers watching her mom pick tomatoes, cucumbers, strawberries,
apples, peaches, and cherries under broiling southern skies.

Alyce’s First Bike

“My first bike did not even have wheels.
It was a real old Schwinn.
Everybody took turns pushing each other on it, because it didn’t pedal,” she recalled.

“It had a big seat on it, and we pretty much taught ourselves to ‘ride’ it.
All the kids took turns holding the bike and pushed each other until we skinned our knees.
We had a ball.”
It wasn’t until Alyce turned eleven or twelve and moved to Michigan
that she got her first new bicycle.

Trouble in the Neighborhood

The family experienced racism in their new neighborhood,
but young Alyce and her sisters bounced right through it.

“We were the first black people to move in.
For a long time, the other parents wouldn’t let us play with their children,” she says.
“Eventually the kids outgrew it; we didn’t scare easily and we didn’t know any better.
We’d still go over to play even if they yelled at us.”

Learning Tolerance

Despite the pain racism caused, Alyce’s mother never allowed her daughters
to behave that way in return. “The prejudice made me a stronger person.
It made me realize that no matter what color a person is, you treat them
the way you want to be treated.”

Different Does Not Equal Wrong

Today Alyce’s home has become a shelter for the homeless.
“I always have a house full of children,” she says matter-of-factly.
“They’re people; something I do or say may help them.
Why should I be the one to turn them away?
I want everyone to remember and say, ‘She helped me.’ ”

Alyce’s Bike Lessons

When Alyce thinks about her bikes she has some keen insights.
“That first bike wasn’t complete. Yet, a bunch of kids got together
and supported each other so we could all play. Then all of a sudden, I
had a bike that I could ride myself. It’s like my life.
I love doing things with people, for people.
I’m much more content with this than being by myself.
I’m happy with my life.
Now I have a full bike with everything on it — and I’m sharing it.”

Asking for Help During Conflict

Many of us don’t ask for help because we think it is a sign of
weakness. Asking for help is a strength. It is a sign that you are
taking care of your own needs. Sit down and create a list of people
who can help you feel less pressured. Problem-solving gives you
control of the situation; it allows you to create your own positive
environment amid the stress of everyday chaos.

Problem Solving

Problem-solving is another technique that moves people into action.
It gives control, versus staying stuck and complaining about the same old things.

Life means getting into or out of a crisis most of the time.
Instead of lying in bed feeling angry, hurt, or worried, take the
stress associated with crisis and turn it into positive energy.
Figure out what you need to do to create a more fulfilled life.
Problem solve, be innovative, and don’t be afraid to ask for help!

Gear-Shifting Action Steps

1. Write the name of a negative person who brings you down.
Problem-solve a plan to protect yourself.

2. Who is a cheerleader in your life?
What does this person do to encourage you?

3. Who are you a cheerleader for?
How do you encourage this person to be the best he or she can be?

4. On the left side of a paper, make a list of the situations that troubled you last year.
On the right side, list the effects of each situation.
Hopefully the items on the right side won’t seem so important.

5. What worried me one year ago?
What are the consequences?
At work?
At home?
With relationships?

6.  Now make a list of the troubles you’re facing today.
Visualize how they will turn out one year from now.
What worries me today?
What will be the consequences?
At work?
At home?
With relationships?

Was this helpful?
Please send me your bike story.  Place your comments in the comment box at the end of this post.
       Who taught you how to ride?
       What memories do you have about that important time in your life?
       What lessons did you learn from your parents or other adults when you were a child?

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share this post.  Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home.
There may be someone in your life who is experiencing some stress…
who could benefit from the inspiration and knowledge on improving their working
condition or home life. 

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant

    I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS Click here to order your own copy of Take the  Ride of Your Life!  It is an easy summer read.

PPS  Click here to find out how to receive your FREE  poster on Fast Help for a Tense Workplace

Filed Under: Articles on Stress, Conflict in the Workplace, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: personal accountability, personal development, work stress

April 17, 2013 By Joyce Weiss Leave a Comment

Team Synergy Worse Than Simon and Paula?

paula and simon photoSince you can’t exactly just switch over to X-Factor, you may have to learn to get along.

Have you ever wondered why your team doesn’t work as well as it can?

Do you want to resolve conflict in the workplace safely?

 

 Does your team…

  •  Believe it’s already there?
  • Continue to use group think
  • Allow negative team members to zap the team’s morale?
  • Know the expectations and roles of others?

 If so, discuss the possible reasons to remove obstacles.

Click here to find strategies to increase respect in the workplace and reduce stress

 Teams work best when…

  •  Continuous growth is part of the team culture
  • Leaders insist on openness and participation by everyone
  • Team members understand the danger of negativity and sarcasm
  • They have the tools to resolve conflict in the workplace
  • Role clarity and responsibility are understood by the entire team

 Was this helpful?

Let us hear your thoughts in the comment section below.

Please share your own Team Challenges

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more FREE Resources visit Joyce’s website

Until next time…This is Joyce Weiss

and Remember…YOU Get What You Tolerate!

Don’t run away from conflict. Resolve it now to get respect back in the workplace.

I help people have tough conversations so they sleep better at night!

PS Do you want more information on this topic? If so
Click here to increase respect in the workplace and reduce stress.

 

 

 

 

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Increase Respect in the Workplace
Tagged With: conflict in the workplace, effective communication, employee morale, resolve conflict and interpersonal issues

March 12, 2013 By Joyce Weiss Leave a Comment

Confused About Constructive Feedback?

Lost and Confused Signpost

Okay, you’re getting more in control with your team communication.

Do you know that constructive feedback is a gift that you give to people you truly care about?

This statement is hard for some people to grasp.

 

 

 

 

Think about a time when someone gave you feedback in a constructive way.

What did you learn from this experience? How can you use that knowledge to help your team?

Click here for more information on how to Increase Respect in the Workplace!’

 

Was this helpful?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts…click here to visit  Joyce’s website 

Until next time,
This is Joyce Weiss
and Remember
…“YOU Get What YOU tolerate!”

 

 

Filed Under: Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace
Tagged With: conflict in the workplace, constructive feedback, effective communication, how to improve communication skills

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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