Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Coaching Others to Take Ownership

Is trust and accountability part of the culture of your team?  If not you may find some ideas on how to make some positive changesask your team what opp accountable 9 in this article to reduce conflict in the workplace.  If trust and accountability already exist on your team, I hope that you will send me your best practices.  

The following are 2 of the most common “issues” that I hear from my clients:  How to coach others to…

  • Take Ownership or
  • Accept Responsibility

Good coaching and leadership help employees understand these 2 important concepts.  Ownership means “state of fact of being an owner.” Responsibility means “the fact of being answerable or accountable for something within one’s power, control, or management.” 
Combine the two together and we will have a strong individual who acknowledges mistakes and doesn’t blame others.  What a concept! 🙂

Click here to find out how I can be your personal coach for 2 months.  The Top Level Leadership Tune UP Master E-Course is perfect for employees who want to sharpen or learn  leadership skills in the area of resolving conflict and getting great results.

Below is a resource that I share with my clients in our Coaching Programs.  It includes easy ways to set expectations and discuss responsibility. 

Promote self-awareness
Ask for a self-assessment.

  • How do you think you are doing?

… [Continue reading]

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Your Employees Won’t Know the Expectations You Don’t Bestow

start a discussion commit 10We all know that communication is the most common challenge that causes much conflict in the workplace.  The biggest issue for my clients is when their team seems confused about their expectations.  I always ask the leaders if they are sure that they have communicated their expectations in a clear way to their team.  The answer is usually, “Of course, Joyce, my team knows what I expect them to do.”  This is where it gets extremely interesting!  Employees let me know that they are NOT clear about their job functions or responsibilities when I interview them for the training.  Where is the disconnect?  The answer depends on so many factors. 

The main idea in this article is for leaders to ask themselves if they communicate what they want to to team in a detailed and specific way.  Mind reading gets all of us in trouble.

Many leaders have these unspoken expectations:

  • When you disagree with me, let me know.
  • Don’t wait until the last minute to start a project.
  • I expect projects done on time, even if it means working late.
  • I want you to take the initiative and think for yourself.
  • Give me regular status reports, so I don’t get last minute surprises.

Check out this article on There is not a law against sharing ideas with your team

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Feel free to call me concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

Check out this article on There is not a law against sharing ideas with your team

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Enhance the Workplace to Increase the Work Pace

Tom, a client of mine exhibited the qualities of a leader on fire by trusting his team to run meetings their own way.  He knew that his meetings had to improve.  His team was bright and creative yet the meetings were not.  He told them that they could be in charge of  future meetings.  Tom was still going to give them quick updates at the end of the meetings.

Tom was pleasantly surprised when Sue, one of his quietest employees volunteered to lead the next meeting.  This meeting was the best one of the entire year.  Are you asking  yourself what Sue did?  She asked everyone to write down their goals and how they each needed support to reach these goals.  Sue wrote each goal on a piece of large paper.  Everyone put down their name on the sheet of paper where they could help their colleagues overcome obstacles.  

Tom was so proud of Sue and told the president of the company that the entire team gave her a standing ovation after the meeting.  The results were apparent.  Each team member is now planning their own creative way to lead the meeting.  Tom stirred things up.  He changed the status quo with his strong and creative team.  I told him how impressed I was with the fact that he knew that his meetings needed help.  Tom is an excellent leader who could give his own workshops on employee engagement!

Here are 2 more ideas on how to enhance the workplace to increase the work pace.
Ask yourself…

1.  What negative behavior am I letting slip by?

               Nip negativity immediately since it is extremely contagious

2.  What rules or policies do we need to get rid of?

                Many teams have outdated policies.  Outdated rules ultimately hurt morale and hinder customer service. 

Want to Use This Article to Share with Others?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!
The next time you need a consultant for a company retreat or meeting, think of Joyce Weiss Training and Development LLC.

Remember…You Get What YOU Tolerate!

 

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Discover The Importance of SILENCE

photo the office superboss Can we talk?

I just learned an important lesson about being a great trainer. I was at a dinner party with people who I never met before. There was a guest who took over the conversation. At first I thought that he was charming with his stories and jovial personality. It didn’t take long to read the body language of the other table mates. They were fidgeting in their chairs, coughing a lot, and I realized that I was NOT alone. This was a great opportunity for me to do something different in this situation…listen and not say anything.

I decided NOT to interrupt or change the subject like I usually do when others take over a conversation. I listened and asked myself if I was this kind of communicator. I asked people who knew me (a few days after this party) and they all said the same thing. “Joyce, you are a great listener and at times you do like to fill the silence.”

What did Joyce learn?

This feedback was very helpful to me. Hey, I suggest that others ask for feedback and I better do the same thing. Here is the lesson. I decided to try something new in my next training session to a group of very open and delightful sheriffs. They still heard my stories about Resolving Conflict in the Workplace. BUT, I asked them to discuss their workplace conflict issues longer than I usually do.

Miracle of miracles…the feedback from the session was the best that I ever received in 30 years of training. All I did was stop talking as much as I usually do and give participants longer time to share their suggestions in small groups.

Do you know someone who needs to develop his or her career?

Do know of colleagues or employees who would benefit from working with me on improving their communication?  Do you want to grow within your career?  Click here to find out what it is costing you NOT communicating with impact.  This Master E Course, “Top Level Leader Tune-Up:  Communicate with Impact” has a money back guarantee.  My clients stay connected with me for 2 months via email to resolve conflict in their workplace.  The Results speak for themselves.  

How about you?

Do you take over at meetings or let others take over? Pay attention to your own communication style during your next meeting. Do something totally different…either talk more or listen better. Then ask trusted colleagues how you can improve as a communicator. You will probably hear some great suggestions. Of course this is not the time to get defensive. Be open and continue breaking your comfort zone.

Let me know what you learn about yourself. The next time that you are at a party, sit back and read others who are either bored or tuned out when a strong talker takes over. Have fun and ask yourself some important questions to evaluate your own communication. Be a super model for your team and show others how to listen better, ask questions, or participate. OK, it’s your turn. I’m listening and want to hear what you learned about yourself.

“The quieter you become, the more you are able to hear.”
Zen Saying

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…

The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

P.S.  Do know of colleagues or employees who would benefit from working with me on improving their communication?  Do you want to grow within your career?  Click here to find out what it is costing you NOT communicating with impact.  This Master E Course, “Top Level Leader Tune-Up:  Communicate with Impact” has a money back guarantee.  My clients stay connected with me for 2 months via email to resolve conflict in their workplace.  The Results speak for themselves.  

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You Have an OK Team…Now Make it an A Team

cartoon High 5 Yes 009

 

 

You’ve worked hard to create a successful team.

People are getting along and things are going well…but you know that they can become more engaged.  You may want to improve accountability with some of your team members.  Morale is OK yet you want the environment to be a bit more positive.
This article is a good start for you to turn your team into an A team.

 

 

Here are your next steps to develop an even stronger team:

1.  Assess the strengths and weaknesses of the team. 
It will be easier to assign tasks to team members.

2.  Agree on team rules.
Strong teams have written rules which they develop themselves. Start with these helpful rules: Tell a person when you don’t agree, don’t talk about people behind their backs, and never be late for trivial reasons.

3.  Find or create a team leader
Great teams don’t just happen. Find someone to take charge – whether it’s the manager or anyone interested in group leadership.

Click here for more ideas on How to Create an A Team

Thoughts from Joyce

My clients know that good is not good enough today due to stiff competition.  Our brainstorming sessions are always very exciting when we discuss ways to change how  teams communicate.  There is always a better way to communicate and conflict is there even if you think it is not present.  Think about your own team and what rules it can come up with to reduce conflict in the workplace.  I will write about the Code of Honor in the next article which will give you more ideas on how to do this.  Feel free to call me at 800.713.1926 to discuss how we could make your team into an A Team.

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

 Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

PS  Click here for more ideas on How to Create an A Team

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831