Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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May 3, 2015 By Joyce Weiss Leave a Comment

“Trying” to Communicate with Younger Generations

ask all generations to help 8One of my clients sent me a question about a conflict that he was experiencing.  Let’s see if this sounds familiar with some of you. 🙂
He felt that social media was impacting the social and communication skills for his 15 year old son.  He was  concerned because his son had a difficult time speaking at dinner or with the family.  Of course this is typical of teenagers anyway.  There is something that goes even deeper.

So Joyce, What Do You Think?

Think about it for a moment.  When teens text with their friends, they can edit their comments if necessary.  I wish that we could edit our verbal communication at those times when we make huge communication mistakes!  People who text need to use their mouth to communicate also or else this could be a huge issue in their future.  People need to get along with others in the workplace or else there will be huge conflict.  Face to face communication is something that we all need to improve upon.  Texting is great.  I love using it especially if I want to stay in touch with my family.  Texting along with verbal communication work well for me!  I’m not saying anything that is new here but I decided to bring this up because I’m hearing more discussion about this issue. 

What about you

1.  Do you see verbal communication go down the tube with younger generations?
2. How have you successfully handled this?
3. What challenges do you still have when you are attempting to have a conversation with a text-aholic?

This is your chance to vent and express your frustrations so we can all learn from each other.
I want to hear from you.
Click HERE to respond to any of the questions above.

Click Here to watch a short video on Communicating with Different Generations

 I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 Click Here to watch a short video on Communicating with Different Generations

 

 

Filed Under: Communication, Communication Skills, Conflict in the Workplace, Generations in the Workplace, How to Improve Communication in the Workplace, Improving Communication
Tagged With: effective communication, Generations in the Workplace, how to improve communication skills, personal development

November 29, 2012 By Joyce Weiss 2 Comments

So, Do You Want to Retain Free Spirited Employees?

Are you frustrated that your younger employees are leaving?
This creates an enormous amount of stress and conflict in the workplace.
Your company spends time and money training and mentoring them.

You may feel lucky if your new hires stay employed for 2 years!

This is a new work reality.
The challenge is how to keep the younger and very gifted employees from jumping ship and engaged at work.

I just read a very interesting article on this subject from one of my favorite clients – Express Employment Professionals
from Grand Rapids, MI.  They gave me permission to share this article with my loyal readers.

For more workforce and workplace trends, please contact Express Employment Professionals, www.expresspros.com

Retaining the Free-Spirited Employee
By James C. Price • November 6th, 2012

Technology is making the world smaller. With the swipe of a finger, images and videos from all over the globe can appear on a smartphone in a matter of seconds. Satellite and internet radio have opened listeners to thoughts and ideas about anything and everything. Now more than ever, the free spirit’s adventurous nature is whetted with temptations and passions to discover these places for themselves. Younger generations are finding that work should revolve around their lives, shifting the mindset that has driven workplace thinking for decades. This, mixed with the itch to experience new and exciting things, has left employers with a retention problem. Generally, Generation Y workers leave at the two-year mark and Gen Xers move on after five years, compared to the Baby Boomer generation that averages seven years at each position. This descending trend, including younger people’s desire for adventure, has created a revolving door of sorts in which go-getting, creative individuals are hard to come by.

Why Adventure-Seeking Workers are Immensely Important

A great team is made up of a diverse group of people. Hard workers, go-getters, followers, leaders, free thinkers, and self-starters all create an atmosphere of symmetrical synergy. Though some employees may be extremely loyal, they may lack the creativity and spontaneity needed to stay relevant and innovative. Enter the dreamer. This person may be hard to cooperate with and find commonality in work ethic, but this is exactly the catalyst needed to spark passionate creativity in the workplace. Adventurous people are constantly searching for the next big thrill, wanting to experience life in new and exciting ways. This mentality can easily be harnessed as a strength, not a weakness, as employers understand the potential that sits below the surface.

How to Corral the Untamed World

Utilizing people’s personality and character traits as tools to carve out high productivity is one of the best things a leader can do to bring balance in the workplace. To begin, creativity needs to be the number one focus. Whatever it takes to keep this delicate entity alive and well is paramount in engaging the roaming employee. This is by far the main reason why companies hire these types of individuals. Thwarting this gift by being overly rigid is the quickest way for your top talent to walk out the door – or even worse, for them to continue coming into the office after they have checked-out mentally. If an employee has a case of restlessness, companies could offer to send them on trips to conferences or office visits in other parts of the country. And if there are several branches or franchises affiliated with a company, a manager could send the employee for a temporary transfer to one of the other offices. Though, more often than not, the easiest way to achieve employee engagement is by offering this type of worker the ability to work remotely.

Loyalty Begets Loyalty

One misconception about younger generations, especially Millennials, is that they aren’t loyal to any particular company and are eager to leave and move on to greener pastures should the opportunity arise. In truth, workers who are pegged with this mentality are actually a product of the times. They saw their parents and older siblings lose their jobs during the Great Recession, along with their pension plans, investments, and benefits. Younger workers have devalued work tenure and have become less loyal as large companies have become less loyal to them. Employers view Millennials and some Gen Xers in the wrong light. With a few changes, adventurous, creative workers can be retained and help bring companies into the future.

 The Journey is the Adventure

Adrenaline and travel junkies would be the first to say that how they get somewhere is just as important as where they are going. This is the most important thing to remember when wanting to retain and use creative, adventurous people. They want to know that it’s not just a means to an end, but that the means are as exciting as the goal itself. One can use these opportunities to make a shift in mindset. Though not everyone is going to be this type of person, everyone can learn from their spontaneous, fly-by-the-seat-of-their-pants approach. Who knows, it could be the beginning of innovation unforeseen by their leaders.

Check out my short video on “Communicating with Generation X and Y”

Was this helpful?
Let us hear your thoughts in the comments below.
Tell us how you retain your spirited employees.
Feel free to share these tips with your team – just be sure to give Joyce and Express Employment Professionals credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until Next Time,
This is Joyce Weiss
and Remember…”You Get What YOU Tolerate!”


 

Filed Under: Conflict in the Workplace, Generations in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Miscellaneous
Tagged With: Communication, effective communication, employee morale, Generations in the Workplace, how to improve communication skills, improving communication skills

December 12, 2011 By Joyce Weiss Leave a Comment

Improving Communication Skills Between Generations in the Workplace

Even though people in the various generations often don’t agree, there is one thing they all agree on: Respect for each other in the workplace simply doesn’t exist. Those in the older generations (the Silent Generation and the Baby Boomers) think the younger workers of today are lazy and disrespectful. On the other hand, the younger generations (Generation X and the Millennials) think the older workers are stuck in their ways and too closed-minded.

Despite these differences, people from the varying generations must work together productively for the company to succeed. If they let their generational outlooks get in the way, conflict will result.

Use the following suggestions to overcome generational differences so everyone can get along:

Know each others preferences

In a nutshell, the Silent Generation and the Baby Boomers prefer face-to-face communication. They like consensus, and they expect everyone to respect authority. They don’t like conflict and will avoid it at all costs.

Generation X and the Millennials love online meetings. They twitter each other and use e-mail the majority of the time. They’re not afraid to confront others; they want their voices heard. They dislike being on teams and prefer to work alone.

While we can’t automatically assume every single person in a particular generation behaves and thinks a certain way, knowing the generalities is a great first step. Therefore, take the initiative to learn about the other generations you work with. The more you understand their point of view and what events shaped their lives, the more you’ll be able to work with them without conflict.

Spend time with each other

Simply knowing each other’s preferences is one thing; it’s another to actually spend time learning from the person. Remember that learning and mentoring is a two- way street. Just as younger people can learn things from older people, the older generation can definitely learn from the “kids.”

As you do this, realize that you’ll likely have to make compromises. For example, a younger person can teach an older person about some new computer communication tool. The younger person will need to employ patience during the training, and the older person will need to keep an open mind to the new technology. You’ll also have to confront your own personal biases and work through them. Only then can you truly benefit from the interaction.

Be open to talking things out

The older people don’t understand what all the pierced noses and tattoos are about, while the younger people can’t comprehend how someone can be so loyal to a company. Instead of just wondering in silence, it’s time to talk it out ­ with the very people you don’t understand. As long as the conversation stays respectful and does not turn into an accusatory yelling match, it will be a healthy way to gain broader understanding of each other. The sooner you start the conversation, the quicker you’ll resolve differences.

Bridge the Gap

Generational differences can be tough. However, when you are open and honest and take the time to really listen to each other, you can overcome any perceived differences ­ real or otherwise. A little generational understanding can go a long way to boosting the company’s bottom line.

Check out the link below for more ideas to improve communication skills
Understanding 5 Generations to Reduce Conflict in the Workplace

Was this helpful?
Let us hear your thoughts in the comment section below.
Feel free to share these tips with your team-Just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time, Remember…

“You Get What You Tolerate!”
Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

Filed Under: Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Generations in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Team Synergy
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, effective communication, Generations in the Workplace, how to improve communication skills, improving communication skills, listening skills, personal accountability, respect, respect activities, Respect in the Workplace

September 14, 2011 By Joyce Weiss Leave a Comment

Do You Live With or Work with A Generation Y? Understanding Different Generations in the Workplace

If so, this blog post if just for you.
Generation Y was born between 1981-1995.

I had the privilege of being the keynote speaker at the Jump Start program for freshmen at Oakland University in Rochester MI.

There were 200 eager freshmen waiting to learn how they can become involved as future leaders during their stay at Oakland University.

Thanks to Chris Jensen (Assistant Director of Leadership and Service) and Meaghan Walter (Graduate Assistant for Leadership Development & First Year Programs) who coordinated & planned the most impressive Jump Start Program.

They made all 200 students feel extremely welcome and important.  The enthusiasm continued throughout the entire day.  It’s a good thing for Vitamin C and caffeine!

Both Chris and Meaghan helped me plan my portion of the program to make sure that it would be a success.
I thank both of them for their important input to help us achieve a most successful project together.

Joyce with Meaghan Walter and Chris Jensen

We started out the session discussing how these young men and women have the world in their hands.
Each one can make a difference due to their desire to share their uniqueness with the world.

The millennial generation…or generation Y has been given many choices.
They want to become active in making the world a better place.

We had a very energetic discussion on the meaning of success.
We discussed that money is good and a hot career is important.
We also discussed that their unique talents will make the true mark in this world.

They all shared their unique skills and talents that they brought to Oakland University.
This was truly book material!

We then discussed the 4 NEW WORK REALITIES which contained information on my experience dealing with conflict in the workplace between employers and employees.
I helped them discover what to expect when they graduate to prepare for their career development.

Work Reality #1:
Generation Y is Both Colliding and Clicking with Gen X, Baby Boomers, & Traditionalists.

Generation Y:  Millennials want to express themselves and their unique gifts.
They are on the move because they see many opportunities that are offered to them.

Other generations watch Gen Y change jobs and see this as a lack of work ethic.
This generation may be finding a better job that fits their skills and talents better.

Each generation has its own positive contributions.
All generations need to be ready to collaborate with each other and discuss challenges openly and respectively.

Here’s a question for you…
How do you think other generations feel about your own generation?

Are these assumptions accurate or generalizations?  The same goes for all generations.

Different equals different.
Different does not equal wrong!

Work Reality # 2:
Commit Fully to Your Education

Commitment …

  • Is a gift that you can give to yourself
  • Empowers you
  • Brings out your very best potential
  • Makes you a more valuable student and future employee

I’ve noticed that people who do whatever it takes to get the job done…

  • Seem to be fulfilled in their life
  • Become experts in their field
  • Understand that “just doing my job” is a sign of mediocrity

I have a question for you…
How are you showing your commitment to be the best at what you do at school or at work?

Work Reality #3:
Constantly Learn

Lifelong learning is the only way to remain competitive.
This relentless drive to acquire new skills & stay informed creates enthusiasm in what you do.

Here is another question for you…
What is the best class that you ever took and why?

The answer may reveal some important information on future training or exploration for you.

Work Reality #4:
Learn From Setbacks and Convert Challenges Into Success

I told the freshmen the following message:

“You won’t always do the right thing.
Maybe you didn’t do well in high school and Oakland University will be your fresh start.
You may get your first C in school or even fail a class.
Do you drop out or start over, learn and improve?

I know what I’m talking about.  Look what I do for a living.
Most people would rather die than give a speech.
Professional speakers face rejection every time they open their mouth.
Some people will not like the speaker’s message, sound of their voice, pattern of their business suit…etc.
I’ve become an expert in helping others turn their challenges into an opportunity due to my own work related challenges.”

Here are two more questions…
What challenge may be stopping you at this moment?
What do you need to do to face the challenge in order to grow?

Failure is never final.
Success does not last forever!

We also discussed multitasking and balancing time between doing homework and having a social life.
Look for these tips from the keynote speech Take the Ride of Your Life in a future blog.

Check out these video testimonials from 3 very bright and positive future leaders at Oakland University.
I enjoyed my time with each and every student and look forward to hearing about their continued success!

Share this blog with your own Gen Y and let me know the result of your communication.
I love staying in touch with my loyal readers!

Was this helpful?

Let us hear your thoughts about your own experiences with different generations.

Feel free to share these tips with your team-just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

******************************************************************************************

Until next time

Remember, You GET What YOU Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

 

 

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Increase Respect in the Workplace, Keynote Speaker, Miscellaneous
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, effective communication, Generations in the Workplace, how to improve communication skills, improving communication skills, personal accountability, personal development, resolve conflict and interpersonal issues, respect, Respect in the Workplace

April 17, 2011 By Joyce Weiss 4 Comments

Understanding 5 Generations to Help Reduce Conflict in the Workplace

One of my favorite clients -The Greater Lansing CVB helped me launch a powerful new program called “The New Normal:  Doing More with Less.”  It was created to help reduce conflict in the workplace. We had a packed house in the Causeway Bay Convention Center in Lansing MI.  I shared tips on how the audience could keep up with the workload without burning out.

I will share highlights in this blog on how all 5 generations in the workplace can help each other create less conflict in the workplace by improving communication skills.  Look for more ideas in future blogs.

1.  The Linkster Generation:  Born after 1995.
These are teens just entering the workforce.  Leaders need to educate them on the importance of face to face communication.  They need to educate us on how to use technology.  Include the linkster generation in company meetings and let them know that they have something to contribute. The linkster generation is 18% of the world’s population.

2. Generation Y: Born Between 1981-1995
Their top motivator is BALANCE.  They don’t like to work 9-5 like the baby boomers.  They work best when they set their own hours.  They are loyal if their work/life is balanced.  Their job turnover rate is 30%.  They are 35% of the workforce.

3. Generation X:  Born Between 1965-1980
They came home from school to an empty house because many of their parents were at work.  they force themselves to be on teams even though they would rather do things on their own.  They want to be given the tools.  They want to be trained.  They are very independent.  Reward a generation X with time off to spend time with their family.  They are the smallest generation on record.

4.  Baby Boomers:  Born between 1946-1965
Baby boomers are team players.  They are used to a 9-5 job and take work home with them.  Help them gain work/life balance and learn how to be better organized so that they can have a “life” after work.  Encourage them to become mentors.

5. The Traditional Generation:  Born between 1918-1945
They bring  great value to the organization.  Make them mentors.  They do like to learn and may need a little help with technology.  They represent only 8% of the workforce.

A question that I’m always asked is…How can we improve communication in the workplace?

A perfect example is to listen…really listen to the needs of all generations.  The baby boomers live to work and Generation X and Y work to live.  One is not better than the other.  Different equals different.  Different does not equal wrong.

  • Discuss why members of different generations in your workplace think and act like they do.
  • Discuss ideas on how doing more with less can help the bottom line.

Each generation has important information to share.  They can also learn from each other…which is the key to reducing conflict in the workplace.

I will include more information from this workshop in future blogs. It was really interesting because we had 4 generations represented in the workshop.  Conversation was extremely interesting on how work/life balance is important to ALL generations.

Below is a photo of Jennifer Hagen-Events Planner and Jan Pfeiffer, Membership Manager who both work at the Greater Lansing CVB.

Photo of Jennifer Hagen and Jan Pfeiffer
Photo of Jennifer Hagen and Jan Pfeiffer

The following video is a testimonial from Amanda Allen who works at the Okemos Convention Center and Holiday Express & Comfort Inn:

Thanks to the fine people at Greater Lansing CVB who make me feel like part of their family each time we work together.

Was this helpful? Let us hear your thoughts in the comments below. Feel free to share these tips with your team-Just be sure to give Joyce credit when you share or publish. Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Please hit this link for Articles on Reducing Conflict in the Workplace

Remember…YOU GET WHAT YOU TOLERATE!

Until the next time
Joyce Weiss

Filed Under: Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace
Tagged With: Communication, conflict in the workplace, Generations in the Workplace, how to improve communication skills

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