Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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February 18, 2014 By Joyce Weiss Leave a Comment

There’s NOT a Law Against Sharing Ideas with Your Team!

Lost and Confused SignpostDoes this sign represent some of your team meetings?

You either have a team that is open and sharing OR one that needs some serious   help to reduce conflict in the workplace.

Do you experience the following behaviors from your colleagues or team leaders at meetings?

 

 

  • Silence
  • Rolling eyes
  • Sarcasm
  • Power struggles to prove that “they” are right
  • Leaders who don’t control long winded people

    If so, there is something that you can do especially if you are tired of going to meetings that are a waste of time! Make an appointment with your team leader and suggest ideas on how future meetings can be more productive. You may be saying, “Joyce, I can get into trouble if I do that!”

You may be correct. Everything that I write about in Communicate with Impact Weekly is all about taking risks and making improvements. The good news is that you may receive the respect from your leader by being open and honest.  If you don’t receive positive feedback, at least you took a chance to make suggestions. 

I have several new assessments that show my clients how to prepare and conduct successful meetings. I will share more ideas in  future articles. 

If you are a leader ask yourself and your team…”Are we communicating openly with each other?”

Strong team communication means that:

  •  Members express themselves openly and honestly
  • Warmth, understanding and acceptance are expressed
  • Members listen actively to each other
  • Differences of opinion and perspective are valued

Feel free to send me an email (Joyce@JoyceWeiss.com) or call (800.713.1926) if you want to learn strategies on how to run productive meetings. I have new assessments that are fun, easy, affordable, and eye opening to create rock star performance. 

Make sure that your team knows that “There’s not a law against sharing ideas with your team.”

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance… 
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

 PS Click here to watch a short video on resources that you can use to resolve conflict in the workplace.

 

 

Filed Under: Collaboration Strategies, Conflict in the Workplace, How to Improve Communication in the Workplace, Improve meetings, Improving Communication, Increase Respect in the Workplace, Team Synergy
Tagged With: how to improve communication skills, productive meetings, resolve conflict and interpersonal issues

January 8, 2014 By Joyce Weiss 1 Comment

Master the Art of Family and Team Functions

cruise 2013 familyHave you ever dreaded going to work or to a family vacation?

Do you wonder if your co-workers or relatives will ever get along?

I had a very interesting family trip this winter break. My husband and I went on a family cruise with our children and grandchildren consisting of 6 adults and 3 teens. We are all strong personalities and are extremely independent. Our conversations are NEVER dull!

Mistakes other families made while on the cruise

I over-heard conversations from other families while I walked on the outside track. I realized that our family got it right…without even trying. One grandfather was complaining that his family didn’t ask to be excused at the dinner table. He was visibly upset while he was yelling at his son. Another family was frustrated because they never saw their children except at dinner. Others were judging each other for not going to the same social activities on the ship. I actually saw one family who looked bored and heard them complain that there was nothing to do. They were always together and were getting on each other’s nerves. How can I be so certain? I saw their relationships go down-hill daily on my walks.

Being the constant conflict resolution consultant, I decided to interview my family after we returned. I asked them why our experience worked out so well for ALL 9 of us. Yikes, not an easy thing to do.

Secrets to guarantee a successful family or team event:

We didn’t travel together for over 8 years and everyone wanted to go on this trip. The photo says it all. We really treasured our time together. We were there for the right reasons…to have fun, relax, and bond.

1.  We all respected that everyone was going to do their own thing. Some sat at the pool, exercised, scuba dove, snorkeled, shopped, read and attended wine tasting events. We didn’t discuss any of this before the trip because we are all independent and vary in personalities and interests. Doing our own thing would not be an issue.

I strongly suggest that people set boundaries before any trip to make sure that the expectations are realistic. Realize that everyone wants to do different things. This way no one is compromising what they want to do.

2.  We decided that dinner was the time when all 9 of us would eat together and share what we did during the day. This way no one could say that we didn’t make time for each other. We valued our time together and I wish I was a fly on the wall when the “bored families” met for dinner. The complaining must have been book material!

3.  We all met new friends during the day and included their families with ours. Being inclusive added such a great dimension to the family dynamics. We enjoyed getting to know each other and we all benefited from expanding our interests. The families that I heard argue during my walks were exclusive from others. They started getting on each others’ nerves by not expanding their horizons. Of course you know your family and there may be times when you only want to stick together. I know that by meeting new friends, we all laughed more. The teens will be seeing each other after the cruise. The last night of the cruise was so powerful because we celebrated with our new friends before dinner.

4.  There was a teen Xclub on the ship. This was a place where cousins and sisters and brothers could separate and expand their friendships. At times they hung out together by listening to music or watching TV which was so nice to see. Other times they were with their new friends. This is such a great lesson for all of us. There are so many choices on ships or in life and all we have to do is walk in the room and new opportunities will appear. First we have to open the door to the “teen Xclub!”

5.  If a family member is negative or sarcastic make sure that you nip it in the bud. We had to do this only once. It was uncomfortable at first to have this tough conversation BUT it cleared the air. The family is still laughing at how we resolved our “issue” on the Big White Chairs. You know by now that I recommend having tough conversations. Resolving conflict removes stress, creates respect and usually gets great results.

Taking Joyce Weiss’ experience back to your workplace

You may not be going on a family trip in the near future but you can still use the ideas in this post at work.

1.  Set realistic expectations by listening to the needs of your team and having them listen to you. This will save a lot of miscommunication! Stress is eliminated because everyone understands what needs will be met.

2.  Discover what your team members want to do and how they could use their skills in the best way possible. It may be time to switch job functions to increase productivity. It is best for the company and employees to keep STAR employees from leaving by making sure that they are in the best position.

3.  Create a time where everyone gets together to discuss what is going on in their day in order to create an engaged team and remove any glitches.

4.  Expand the team’s creativity by including other divisions or departments to support each other better.

5.  Nip any negativity or sarcasm in the bud. Ask yourself how much lost productivity exists by NOT dealing with tough issues.
Find ideas on the importance of respect in this article and video.

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

 P.S.  Click here for my article and video on Respect in the Workplace

Filed Under: Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: effective communication, relationships

December 17, 2013 By Joyce Weiss Leave a Comment

A Powerful Yet Simple Tip to Help You Stay Positive

 

Joyce with her son Ron
Joyce with her son Ron

I wish you were a fly on the wall when my son taught me an important lesson

It’s funny about life.  At times our adult children start using OUR words.  Of course they may not recognize this but we sure do.  It seems like a miracle when this happens…especially when we remember when they were teenagers!  A few months ago I was speaking with my son, Ron and was complaining about a future meeting.  I was looking forward to seeing one of my favorite clients.  I was excited to use new and improved strategies at the workshop that I was conducting.  The training session was being held in February and was located in the Bahamas….I reside in MI. 

I was complaining on how I didn’t want to spend time with a  colleague because he monopolizes  ALL conversations and turns everything into a negative.  He drains everyone around him.  I help people have conversations like this so they can  take control of these difficult people.  I also know that there are times when nothing seems to work…especially when we deal with people who don’t listen well.  

So, What Did Ron Say?

“Mom, concentrate on steel drums and sunshine.  You are wasting too much energy thinking about this long winded colleague.”  I said, “Ron, how did you get so smart?”  It dawned on me that I say the same things to family members, friends, and clients.  Those were MY words that Ron said to his mom.  The important part of this story is that we all slip into old patterns at times.  It takes someone else to point this out to us.  I immediately “changed my state” as Tony Robbins (Author of Unlimited Power) tells us to do when we need to change our internal messages. 

I have told many people this story and I get interesting reactions.  Everyone “gets it” immediately.  We all need reminders on the valuable time that we waste when we constantly complain and don’t do anything about it.  Others told me how lucky I am to have a son who is so honest with me.  That is how I am with all of my family. Our conversation are never dull!  What goes around comes around.

Click the links below to find out what legal services my son, Ron Weiss offers to his clients.
Michigan Injury Law and Michigan Lemon Law

So What About You?

Has someone gently kicked you when you needed to “change your state?”  If so, lucky you.  Remember to let others know when they are wasting valuable time complaining. You will be appreciated when your statement is direct, positive, without judgment and sarcasm.  Please click here for a short video on “Dealing with Negativity in the Workplace.”

Write your own story and what you have said to others when they needed a gentle reminder on how their negativity was getting in their way.  If you have questions on what you can say to someone, please ask me and I will respond.

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is experiencing stress… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS Click here for a short video on “Dealing with Negativity in the Workplace”

 

 

 

 

 

 

 

Filed Under: Communication, Conflict in the Workplace, Continuous Improvement, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: conflict in the workplace, how to improve communication skills, personal development

December 5, 2013 By Joyce Weiss Leave a Comment

Liberate Your Team With These 4 Easy Steps

 cartoon good attitude its free

Thoughts from Joyce

I’ve been meeting many people who share their stories on why they love working at their company…and these are NOT the owners or presidents!
You will experience their stories in future blogs.  Many of you know that I help people take on conflict and resolve it to get better results. 

The other part of the equation is how to feel more engaged at work to resolve conflict in the workplace.  This post will help those of you who want 4 easy ways to start seeing smiles at work again.  Please call me if your team is experiencing hidden agendas, lack of responsibility and accountability because the ideas below will work only after you remove the communication issues. BUT if you have a good team and want to make the environment more positive…enjoy these tips.

How can you make your work environment more enjoyable? Increase motivation? Create an atmosphere where others share new ideas? Working with a team is at times tedious and contentious.  Bring on more cake!

The following ideas are a good starting point to liberate your team:

1. Celebrate small wins (birthdays)

2. Manage the junk pile (What is the most annoying rule we can eliminate?)

3. Appreciate them now (Write thank you notes to 2-3 people each week especially when people take risks, speak well to a customer/member, and handle a tough member.)

4. See windows of opportunity (Organize a team to visit other teams to see how they involve their employees)

 

 Check out this article on 5 Ridiculously Simple Ways to Improve Your Team.

Was this helpful?
Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post.
Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC > www.JoyceWeiss.com.

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant
I help others have tough conversations so they get a better night’s sleep.
Remember…You Get What YOU Tolerate!

PS  Check out this article on 5 Ridiculously Simple Ways to Improve Your Team

PPS Please click here for gift ideas for unique inspirational professional growth books.  I will autograph all copies once you send me the names.  Shipping and handling are FREE. 

 

 

 

Filed Under: Communication, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace, Team Synergy
Tagged With: employee morale, personal development, Respect in the Workplace

October 16, 2013 By Joyce Weiss 2 Comments

You Have to Read This Book on New Ideas to Motivate Others

cartoon oops fb out of timeIf you want to reduce conflict in the workplace and fully engage yourself or your team then read on! Daniel Pink is the author of DRIVE: The Surprising Truth About What Motivates Us.

The next few blog posts will describe important aspects of autonomy that you can adapt for yourself or your team. Some of the information is not new YET Daniel Pink shares interesting strategies to explore what motivates you and others.

Autonomy is always an issue that my clients want me to cover in their training. They always ask me, how can I motivate my team or fire up the troops? 

 This post and the ones that follow will help start your own journey on this topic.

Click here for my short video on The Importance of Being Accountable.

 Daniel Pink tells us that Motivation 1 is about survival only.

Motivation 2 is about a drive to seek reward and avoid punishment such as bonuses or incentive plans.

I will describe Daniel Pink’s ideas about Motivation 3 in the next blog post.  I will give you a hint…it is all about autonomy.

 Motivation 2 sounds like…”If you do this…you will get this.” For example, “If you improve productivity we will give you a bonus.”  People expect these kinds of rewards all the time and it  takes away their autonomy.  People don’t have control of their lives with this kind of motivation.  They eventually do the task for the reward.

The carrots and sticks approach creates the following behavior:

  • Diminishes performance
  • Crushes creativity
  • Fosters short term thinking

At times the carrots and sticks approach will work.  For example, promise an office party if the team does some mundane task on a weekend. “If you come to the office on the weekend to stuff envelopes, we will have a gourmet dinner delivered to our office this week.”  There is no hidden agenda in this statement.  The team knows that for this one mundane project, they will get rewarded.

Carrots and Sticks (Motivation 2) works when:

  • You offer a rational for why the task is necessary
  • Acknowledge that the task is boring
  • Allow people to complete the task their own way

Please share the good or bad news on how you use this kind of approach.
What has worked and what has back fired when you use the “if you do this…you will get this” approach?

Look for strategies on the new way of motivating others in the next few blogs. I will share case scenarios that I have seen with my own clients on how they have turned non engaged teams into self motivated employees.

Was this helpful?

Please send me any comments that you may have for this blog post.
Place your comments in the comment box at the end of this post.

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com
Please let others know about these blog posts on reducing conflict at the workplace and home.

There may be someone in your life who is experiencing some stress… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

 

PS Click here to check out my short video on the importance of autonomy

 

 

 

 

 

Filed Under: Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Team Synergy
Tagged With: doing more with less, employee morale, personal accountability, team building

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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