Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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February 18, 2014 By Joyce Weiss Leave a Comment

There’s NOT a Law Against Sharing Ideas with Your Team!

Lost and Confused SignpostDoes this sign represent some of your team meetings?

You either have a team that is open and sharing OR one that needs some serious   help to reduce conflict in the workplace.

Do you experience the following behaviors from your colleagues or team leaders at meetings?

 

 

  • Silence
  • Rolling eyes
  • Sarcasm
  • Power struggles to prove that “they” are right
  • Leaders who don’t control long winded people

    If so, there is something that you can do especially if you are tired of going to meetings that are a waste of time! Make an appointment with your team leader and suggest ideas on how future meetings can be more productive. You may be saying, “Joyce, I can get into trouble if I do that!”

You may be correct. Everything that I write about in Communicate with Impact Weekly is all about taking risks and making improvements. The good news is that you may receive the respect from your leader by being open and honest.  If you don’t receive positive feedback, at least you took a chance to make suggestions. 

I have several new assessments that show my clients how to prepare and conduct successful meetings. I will share more ideas in  future articles. 

If you are a leader ask yourself and your team…”Are we communicating openly with each other?”

Strong team communication means that:

  •  Members express themselves openly and honestly
  • Warmth, understanding and acceptance are expressed
  • Members listen actively to each other
  • Differences of opinion and perspective are valued

Feel free to send me an email (Joyce@JoyceWeiss.com) or call (800.713.1926) if you want to learn strategies on how to run productive meetings. I have new assessments that are fun, easy, affordable, and eye opening to create rock star performance. 

Make sure that your team knows that “There’s not a law against sharing ideas with your team.”

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance… 
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

 PS Click here to watch a short video on resources that you can use to resolve conflict in the workplace.

 

 

Filed Under: Collaboration Strategies, Conflict in the Workplace, How to Improve Communication in the Workplace, Improve meetings, Improving Communication, Increase Respect in the Workplace, Team Synergy
Tagged With: how to improve communication skills, productive meetings, resolve conflict and interpersonal issues

January 14, 2014 By Joyce Weiss 2 Comments

Inspect Respect: Respect is a 2 Way Street

conflict business man being blamedDo you deal with a workplace bully and want to know how to set boundaries with this person to improve conflict in the workplace?
Did you have an important conversation that changed your life?
This blog post describes a turning point in my life.  I hope that it will unlock your own story.

Why RESPECT is so important to Joyce

I was asked to be a guest on the TV show Impact.  The host – Mike Domitrz, founder of Date Safe Project wanted me to share my story on why “respect” was so important to me both personally and professionally. He found me on line because of my trademark Be Direct with Respect®. I started thinking about what I would say and was at a loss for words…this doesn’t happen often being a conflict resolution consultant and keynote speaker! 🙂

I started asking friends why respect was important to them so I could start thinking of my own reasons.

Watch this 14 minute TV show-Impact (below)  with host Mike Domitrz, founder of Date Safe Project 
which describes a conversation that impacted my life.

Look for a future article on Mike Domitrz about the remarkable messages he gives to schools and military about respect, healthy dating, and sexual assault.

I remembered a turning point in my life which was buried for a long time.

I was 21 and just graduated from college as a teacher. I just moved out on my own. I was a free spirit who was always focused on doing well in school. My parents taught me that hard work and persistence were key ingredients to a successful life. My self-esteem was intact. So I thought!

Then I met Jerry, a talented attorney. After a one year court ship, we were married and that’s when the battles began. Our arguments were like we were in a court room with a judge always present. Jerry was very articulate, and because I was not trained in the art of debate, I was no match. I am a positive person who loves to have fun, and tries to be fair. This situation was not fair, and I didn’t have a clue how to stand up for myself.

After living like this for several months, I started to feel like all my energy had been zapped. It was like the defragmenters in Harry Potter. I started feeling invisible…like I had no voice. I didn’t want to get a divorce, but I knew I couldn’t continue living like this.

I became a woman on a mission to learn all about assertiveness so I could get my husband to behave! One book, The Dance of Anger by Harriet Lerner really opened my eyes. Dr. Lerner wrote that when one person in a relationship changes the steps of the dance the other person follows. It finally became so clear to me. I was trying to change Jerry and nothing ever changed except my frustration level! I knew that I had to alter the steps of the dance. I was the one who needed to change. I needed to take a risk and have a tough conversation the next time a disagreement came between us.

I can remember the argument that broke this passive pattern.

I was filled with excitement about my decision to go back to school and pursue a career in counseling and coaching. Nothing would stop me now. I thought that Jerry would be as thrilled as I was that I would go back to school and help others resolve their issues on their own.

I couldn’t wait to share my new ideas with Mr. Lawyer. Have you ever been caught off guard when someone reacts in a different way than you thought they would act? Well I was caught off guard…big time when Jerry “told me” that going to school would be a waste of time. He “wanted” me to go into sales since he knew how focused I was and that I was a hard worker.

The old Joyce disappeared during THAT argument. I was calm, took a breath and a huge risk and said, “I am frustrated when I share my excitement about becoming a counselor because my ideas are discounted.” I changed the dance steps! Jerry was surprised with my direct statement. I respected him and was not sarcastic and most importantly I respected myself by standing up for what was important to me.

That one conversation changed our entire relationship.

It took many more books and months of coaching for both of us to change our steps. Now let’s fast forward 47 years. We are still happily married. Of course we disagree, yet we are now equal and there is no winning or losing. When people ask me why I became a conflict resolution consultant …I tell them that I married a lawyer. They laugh and think that I’m joking. You know the rest of my story.

So what about you? Is there a moment in your life when something changed…when you finally spoke up for yourself? We all have our own story. Some of us are still struggling and not getting the respect that we deserve. You have to be the one who changes in order to improve any relationship…not them. What message is speaking to you right now after hearing my story? 

Was this helpful?

Please send me any comments that you may have for this blog post.  Place your comments by hitting the “comment link” at the end of this post. Loyal readers like you help us find more people who could benefit from these articles.  Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these ideas on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance.

Remember…You Get What YOU Tolerate!

PS Read this article on Setting Boundaries with Workplace Bullies to reduce conflict in the workplace and improve communication.

 

 

 

Filed Under: bullying in the workplace, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Increase Respect in the Workplace
Tagged With: bullying in the workplace, how to improve communication skills, Respect in the Workplace

December 17, 2013 By Joyce Weiss Leave a Comment

A Powerful Yet Simple Tip to Help You Stay Positive

 

Joyce with her son Ron
Joyce with her son Ron

I wish you were a fly on the wall when my son taught me an important lesson

It’s funny about life.  At times our adult children start using OUR words.  Of course they may not recognize this but we sure do.  It seems like a miracle when this happens…especially when we remember when they were teenagers!  A few months ago I was speaking with my son, Ron and was complaining about a future meeting.  I was looking forward to seeing one of my favorite clients.  I was excited to use new and improved strategies at the workshop that I was conducting.  The training session was being held in February and was located in the Bahamas….I reside in MI. 

I was complaining on how I didn’t want to spend time with a  colleague because he monopolizes  ALL conversations and turns everything into a negative.  He drains everyone around him.  I help people have conversations like this so they can  take control of these difficult people.  I also know that there are times when nothing seems to work…especially when we deal with people who don’t listen well.  

So, What Did Ron Say?

“Mom, concentrate on steel drums and sunshine.  You are wasting too much energy thinking about this long winded colleague.”  I said, “Ron, how did you get so smart?”  It dawned on me that I say the same things to family members, friends, and clients.  Those were MY words that Ron said to his mom.  The important part of this story is that we all slip into old patterns at times.  It takes someone else to point this out to us.  I immediately “changed my state” as Tony Robbins (Author of Unlimited Power) tells us to do when we need to change our internal messages. 

I have told many people this story and I get interesting reactions.  Everyone “gets it” immediately.  We all need reminders on the valuable time that we waste when we constantly complain and don’t do anything about it.  Others told me how lucky I am to have a son who is so honest with me.  That is how I am with all of my family. Our conversation are never dull!  What goes around comes around.

Click the links below to find out what legal services my son, Ron Weiss offers to his clients.
Michigan Injury Law and Michigan Lemon Law

So What About You?

Has someone gently kicked you when you needed to “change your state?”  If so, lucky you.  Remember to let others know when they are wasting valuable time complaining. You will be appreciated when your statement is direct, positive, without judgment and sarcasm.  Please click here for a short video on “Dealing with Negativity in the Workplace.”

Write your own story and what you have said to others when they needed a gentle reminder on how their negativity was getting in their way.  If you have questions on what you can say to someone, please ask me and I will respond.

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is experiencing stress… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS Click here for a short video on “Dealing with Negativity in the Workplace”

 

 

 

 

 

 

 

Filed Under: Communication, Conflict in the Workplace, Continuous Improvement, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: conflict in the workplace, how to improve communication skills, personal development

December 5, 2013 By Joyce Weiss Leave a Comment

Liberate Your Team With These 4 Easy Steps

 cartoon good attitude its free

Thoughts from Joyce

I’ve been meeting many people who share their stories on why they love working at their company…and these are NOT the owners or presidents!
You will experience their stories in future blogs.  Many of you know that I help people take on conflict and resolve it to get better results. 

The other part of the equation is how to feel more engaged at work to resolve conflict in the workplace.  This post will help those of you who want 4 easy ways to start seeing smiles at work again.  Please call me if your team is experiencing hidden agendas, lack of responsibility and accountability because the ideas below will work only after you remove the communication issues. BUT if you have a good team and want to make the environment more positive…enjoy these tips.

How can you make your work environment more enjoyable? Increase motivation? Create an atmosphere where others share new ideas? Working with a team is at times tedious and contentious.  Bring on more cake!

The following ideas are a good starting point to liberate your team:

1. Celebrate small wins (birthdays)

2. Manage the junk pile (What is the most annoying rule we can eliminate?)

3. Appreciate them now (Write thank you notes to 2-3 people each week especially when people take risks, speak well to a customer/member, and handle a tough member.)

4. See windows of opportunity (Organize a team to visit other teams to see how they involve their employees)

 

 Check out this article on 5 Ridiculously Simple Ways to Improve Your Team.

Was this helpful?
Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post.
Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC > www.JoyceWeiss.com.

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant
I help others have tough conversations so they get a better night’s sleep.
Remember…You Get What YOU Tolerate!

PS  Check out this article on 5 Ridiculously Simple Ways to Improve Your Team

PPS Please click here for gift ideas for unique inspirational professional growth books.  I will autograph all copies once you send me the names.  Shipping and handling are FREE. 

 

 

 

Filed Under: Communication, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace, Team Synergy
Tagged With: employee morale, personal development, Respect in the Workplace

October 29, 2013 By Joyce Weiss Leave a Comment

Powerful Secrets to Liberate Your Team

get new employees In the last blog post you read how Daniel Pink (author of Drive: The Surprising Truth About What Motivates Us) describes motivation 1 and 2. This blog post will cover how to reduce conflict in the workplace and liberate your team.

Motivation 3 is about 3 of my favorite words…quality and continual improvement. Daniel Pink tells us that “Human beings have an innate inner drive to be autonomous, self determined, and connected to one another. And when that drive is liberated, people achieve more and live richer lives. People are devoted to becoming better and better at something that matters. It connects that quest for excellence to a larger purpose.”

ROWE: Results Only Work Environment

The ROWE environment is one where people can get the work done how they want and wherever they want as long as they get it done. It’s all about creating conditions for people to do their best work.

  • Meddius a software company promotes an environment where people focus on doing the work and not on being judged for wanting to go to their daughter’s soccer game. It’s not about the money…it’s about the feeling of freedom and autonomy.
  • Atlassian an Australian software company encourages employees to spend a day working on a problem they want to solve, even if it isn’t part of their regular job. They work 24 hours on solving a problem and share their discoveries the next day with their team. Many great ideas come out of this problem solving day. The management serves chocolate cake and beer during the 24 hours.
  • Netflix the company that offers us movies or TV series allows employees to take as much time off as long as they get their work done or covered. They focus on what people get done and not how many hours or days they worked.

Features of Autonomy

  • What people do
  • When they do it
  • How they do it
  • Whom they do it with

Liberated Behavior Emerges When People Have Autonomy Over the 4 T’s

  • Their task
  • Their time
  • Their Technique
  • Their Team

Thoughts from Joyce

You may be thinking something like…”Joyce, this sounds really interesting BUT this will not work in my company or with my team. I realize that your corporate structure may not “allow” this kind of liberation. I do encourage you to be open and to see how you can make some realistic changes to start liberating your people.

The most important ingredient in this entire blog is to make sure you have people working at your company who want to be autonomous. They must have a growing mindset. You need to trust them. They need to do quality work. Another words…Do you have a team who can be liberated on their own watch? Can they be autonomous? If not, none of these ideas will work. The next blog post will give more strategies on how to liberate your team.

I have just created a new program called Keys to Employee Engagement: Love What You Do! Please call me at 800.713.1926 for details on how we can start making powerful changes in your work environment.

Click here to watch my short video on the
Importance of Constant Improvement

Was This Helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post.

Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC, www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is experiencing some stress…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

Click here to watch my short video on the
Importance of Constant Improvement

Filed Under: Conflict in the Workplace, Continuous Improvement, How to Improve Communication in the Workplace, Miscellaneous, Team Synergy
Tagged With: conflict in the workplace, employee morale, personal accountability

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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