Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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September 7, 2014 By Joyce Weiss Leave a Comment

It Doesn’t Take A Wrecking Ball to Knock Down Social Barriers

  • Copy (2) of photos from juicer 030Do you have bullies harassing minorities at work?
  • Is there a lot of We versus They going on?
  • Are people telling jokes that make others feel uncomfortable?
  • Are some of your team members silent at meetings and you don’t know why?

I find that many leaders don’t think that they have diversity issues.  People don’t usually bring up uncomfortable issues about gender, race, culture, generations, sexual orientation, religion, mentally or physically challenged.  Start listening for jokes that insult diversity issues or bullying from the tough guy or gal.  I tell my clients, I can’t change you if you are prejudiced.  I can strongly suggest that you keep that prejudice at home in order to work as a team.  Believe me when I say that this business conflict resolution consultant does what I can to open up everyone’s minds.  It does not always work, but I sure do my best! The conversations are never dull during these trainings!

 

My logo says it all:  joyce-email-logoWhen you have respect, you can resolve issues and get positive results.  

 

 

 

 

My last post included a diversity exercise for you to use at future meetings to take down diversity barriers.  Thanks to those of you who sent me private emails sharing
your diversity issues.  This post will give you ideas to reduce conflict in the workplace…to increase respect.

If you use only a few of these suggestions you will realize that social barriers are about as thick as a piece of paper!

Click here for my post on the powerful diversity exercise that I use in my trainings.

Making Diversity Work for You

1.  Hold meetings in locations that are accessible.
2.  Support continuing education on diversity awareness.
3.  Learn about others’ history, customs, etc.
4.  Share with people who are different from you.
5.  Acknowledge your own prejudices.
6.  Interrupt discriminatory actions, conversations, jokes, etc., that you observe.
7.  Speak out against discrimination.
8.  Educate each other about differences and commonalities.
9.  Encourage and support pursuit of new horizons.
10.  Accept persons based on their individual value.
11.  Seek support from others.
12.  Accept differing views, ideas, perspectives and feelings of people.
13.  Show interest in the lives of others.
14.  Speak out when you hear lies being told about people who are targeted for discrimination.
15.  Don’t automatically apply stereotypes to people who are unfamiliar to you.

I will include more strategies to use to remove more of your diversity issues in future posts.  Please send me conflicts that your experience on your team concerning diversity challenges.  We can start a very interesting dialogue! 

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at JoyceWeiss.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have about this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Feel free to call me concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

Click here for my post on the powerful diversity exercise that I use in my trainings.

Filed Under: bullying in the workplace, Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: diversity, reduce conflict in the workplace, Respect in the Workplace

August 24, 2014 By Joyce Weiss Leave a Comment

Even Hondas, Volvos & Chevys Can Get Along!

Is your workforce diverse?  diversity
Does everyone get along?
Is there some “we’ versus “they” going on?
Do you want to get all cultures talking to each other?

I’m preparing for a training on Diversity.  My client has communication challenges and he wants to decrease conflict in the workplace.  This blog post will give you some ideas on how to celebrate your diverse workforce.  I’ve even included an exercise that is guaranteed to increase laughter and understanding.

Definition of Diversity
Sharing the collective mixture of similarities and differences among people. It creates an environment that allows all individuals to meet their capabilities and potential without being pushed or pulled.

Today the melting pot is the wrong metaphor in business
Not only is it impossible to melt down the many diverse groups that make up the American workforce, but most individuals are no longer willing to be melted down.
When we feel valued by an organization, we feel a sense of control. We feel more competent in our job and sense of support from those people around us. We feel more productive and a sense of achievement. We can feel more loyal to the organization.

“I don’t like that man. I have to know him better.”
Abraham Lincoln

“In spite of our differences, we are all the same. When we are all stripped of our differences, cultures, languages, race, and our color…we then come face to face with our oneness.”
Dali Lama

Click here to get your own copy of Full Speed Ahead:  Become Driven by Change.  This easy read has exercises to use at your own meetings on communication, stress, diversity, etc. 3d_fullspeedahead_cover_sm

 Diversity Inclusion Exercise

Divide into groups.
List categories of groups at work (men/women, age, race, culture etc.)
__________________________________
__________________________________
__________________________________
__________________________________
__________________________________
__________________________________

List the ones that you fit in.
__________________________________
__________________________________
__________________________________
__________________________________

List the ones that you don’t fit in.
___________________________________________
___________________________________________
___________________________________________

What can the company do to make you and others feel inclusive?

This exercise will bring out issues that your team will be able to resolve.  Make sure that there is a facilitator who can ease any tension that may come out.  Please send me your team’s results after you take this exercise.  You can send me a comment or question since my clients ALWAYS learn new things after using this important strategy.

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have about this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Feel free to call me concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

PS  Click here to get your own copy of Full Speed Ahead:  Become Driven by Change.  This easy read has exercises to use at your own meetings on communication, stress, diversity, etc. 3d_fullspeedahead_cover_sm

 

Filed Under: Communication, Conflict in the Workplace, How to Improve Communication in the Workplace, Improve meetings, Increase Respect in the Workplace, Life Coaching Books, Respect in the Workplace
Tagged With: conflict in the workplace, how to improve communication skills, Respect in the Workplace

August 17, 2014 By Joyce Weiss Leave a Comment

2 4 6 8…Who Do You Appreciate? Employees!

Do you want to  cartoon booste office morale

  • Build morale?
  • Improve team spirit?
  • Get people talking about something positive for a change?

This article has strategies that my clients use and they receive GREAT results.  They liberate their team so they WANT to come to work.

Read this short article on Quick Questions to Check Your  Team’s Intentions for more ideas on how to get input from your team,

1. Celebrate Small Wins:

•   Birthdays
•   Work oriented accomplishments increase morale

2. Manage the Junk Pile:

•   Ask the following question to your team:  “The most demeaning, annoying, and humiliating rule/procedure/form/regulation/policy with which I have to live with  
     is…”

3. Crystallize your mission:  Ask…

•   What am I doing that gets in the way of achieving this goal?
•   What am I doing to sabotage it?
•   Launch a campaign to eliminate these mission-stoppers

4. Appreciate them now:

•   Write notes to two or three people each week (taking risks, speaking well on the telephone, educating themselves, handling a tough member).

 5. See windows of opportunity:

•   Organize a team to visit other organizations
•   Study their leadership training, employee involvement, managing change, hiring, quality assurance, etc.

Thoughts From Joyce

These 5 strategies are just the tip of the iceberg.  I will be including a powerful interview in a future blog from the QUEEN of Morale Boosters, Harriet Meyerson who developed ConfidenceCenter.com.  She will give you ideas like the ones included in this article to help you reduce conflict in the workplace and bring back smiles to even the doubting team members.  Look for this interview soon.  

Please let me know what you or your company does to appreciate employees.  I will send a copy of my booklet, 19 Secrets for Successfully Navigating Life’s Potholes, Ruts and Obstacles if I use your ideas in a future blog.

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at JoyceWeiss.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have about this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Feel free to call me concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

PS Click here to read an article on Quick Questions to Check Your Team’s Intentions for more ideas on how to involve your team.

 

 

 

 

Filed Under: How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace, Team Synergy
Tagged With: employee morale, how to improve communication skills, Respect in the Workplace

July 27, 2014 By Joyce Weiss 4 Comments

Hello…Is Anyone Listening?

Do you know how your team really feels about work?cartoon oops fb out of time
Do they give you ideas on how to improve processes?
Do they feel comfortable coming to you with ideas on how to improve morale?

The most important question is…Do you want to know the answers to these questions?

Hello…Is anyone listening?
Both leaders and employees tell me that their ideas are not listened to at work.  As a result I’ve been talking a lot about RESPECT in my trainings.  We all need to feel comfortable to express ourselves.  The challenge is – not everyone wants to hear constructive feedback.  There is an art on how to give and receive constructive feedback.  

Check out this video and article on Confused about Constructive Feedback?

The following questions will help you create an environment of RESPECT

  • What are 3 things I do that you like and dislike?
  • What can we do about this?
  • How do you think we can improve meetings?
  • Do you think some employees get better treatment?
  • What would you do first if you became the leader of this business?
  • What should I know about your work that I don’t know?
  • What do you need to know about the business that you don’t know?
  • Do you feel confident to speak your mind without worrying about negative consequences?

Thoughts from Joyce

The questions above are great ways to start removing barriers.  Make sure that you are open to this constructive information.  Train your team how to give feedback.  Tell them that this is NOT the time to become sarcastic, negative, or silent.  It is your way of showing that you want to listen to their ideas.  Once they give their feedback, tell them what you plan on doing or not doing as a result of this conversation.  Feel free to contact me with questions if this is new for you or if you want more details on how to have a successful conversation with your team.  Let me know the results after you ask these questions.

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have about this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Feel free to call me concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

Check out this video and article on Confused about Constructive Feedback?

 

 

Filed Under: Communication, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: constructive feedback, how to improve communication skills, Respect in the Workplace

May 11, 2014 By Joyce Weiss Leave a Comment

Discover The Importance of SILENCE

photo the office superboss Can we talk?

I just learned an important lesson about being a great trainer. I was at a dinner party with people who I never met before. There was a guest who took over the conversation. At first I thought that he was charming with his stories and jovial personality. It didn’t take long to read the body language of the other table mates. They were fidgeting in their chairs, coughing a lot, and I realized that I was NOT alone. This was a great opportunity for me to do something different in this situation…listen and not say anything.

I decided NOT to interrupt or change the subject like I usually do when others take over a conversation. I listened and asked myself if I was this kind of communicator. I asked people who knew me (a few days after this party) and they all said the same thing. “Joyce, you are a great listener and at times you do like to fill the silence.”

What did Joyce learn?

This feedback was very helpful to me. Hey, I suggest that others ask for feedback and I better do the same thing. Here is the lesson. I decided to try something new in my next training session to a group of very open and delightful sheriffs. They still heard my stories about Resolving Conflict in the Workplace. BUT, I asked them to discuss their workplace conflict issues longer than I usually do.

Miracle of miracles…the feedback from the session was the best that I ever received in 30 years of training. All I did was stop talking as much as I usually do and give participants longer time to share their suggestions in small groups.

Do you know someone who needs to develop his or her career?

Do know of colleagues or employees who would benefit from working with me on improving their communication?  Do you want to grow within your career?  Click here to find out what it is costing you NOT communicating with impact.  This Master E Course, “Top Level Leader Tune-Up:  Communicate with Impact” has a money back guarantee.  My clients stay connected with me for 2 months via email to resolve conflict in their workplace.  The Results speak for themselves.  

How about you?

Do you take over at meetings or let others take over? Pay attention to your own communication style during your next meeting. Do something totally different…either talk more or listen better. Then ask trusted colleagues how you can improve as a communicator. You will probably hear some great suggestions. Of course this is not the time to get defensive. Be open and continue breaking your comfort zone.

Let me know what you learn about yourself. The next time that you are at a party, sit back and read others who are either bored or tuned out when a strong talker takes over. Have fun and ask yourself some important questions to evaluate your own communication. Be a super model for your team and show others how to listen better, ask questions, or participate. OK, it’s your turn. I’m listening and want to hear what you learned about yourself.

“The quieter you become, the more you are able to hear.”
Zen Saying

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…

The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

P.S.  Do know of colleagues or employees who would benefit from working with me on improving their communication?  Do you want to grow within your career?  Click here to find out what it is costing you NOT communicating with impact.  This Master E Course, “Top Level Leader Tune-Up:  Communicate with Impact” has a money back guarantee.  My clients stay connected with me for 2 months via email to resolve conflict in their workplace.  The Results speak for themselves.  

Filed Under: Communication, Continuous Improvement, Great Leaders, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Leadership Consulting
Tagged With: career development, constructive feedback, how to improve communication skills

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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