Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Team Synergy Worse Than Simon and Paula?

paula and simon photoSince you can’t exactly just switch over to X-Factor, you may have to learn to get along.

Have you ever wondered why your team doesn’t work as well as it can?

Do you want to resolve conflict in the workplace safely?

 

 Does your team…

  •  Believe it’s already there?
  • Continue to use group think
  • Allow negative team members to zap the team’s morale?
  • Know the expectations and roles of others?

 If so, discuss the possible reasons to remove obstacles.

Click here to find strategies to increase respect in the workplace and reduce stress

 Teams work best when…

  •  Continuous growth is part of the team culture
  • Leaders insist on openness and participation by everyone
  • Team members understand the danger of negativity and sarcasm
  • They have the tools to resolve conflict in the workplace
  • Role clarity and responsibility are understood by the entire team

 Was this helpful?

Let us hear your thoughts in the comment section below.

Please share your own Team Challenges

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more FREE Resources visit Joyce’s website

Until next time…This is Joyce Weiss

and Remember…YOU Get What You Tolerate!

Don’t run away from conflict. Resolve it now to get respect back in the workplace.

I help people have tough conversations so they sleep better at night!

PS Do you want more information on this topic? If so
Click here to increase respect in the workplace and reduce stress.

 

 

 

 

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Do You Want to Feel Empowered to Reduce Conflict in the Workplace?

Do these questions sound familiar?

How can I encourage people to make decisions when management is absent?
How can I encourage calculated risks so our company stays current?
How can we act as a team, instead of individuals striving for separate goals?

The answer is in one word…EMPOWERMENT. Empowerment gives confidence, strength, and trust in your own authority. Successful businesses especially know the impact of an empowered team.

Learn the 5 P’s of empowerment to support motivated people who’ll bring long-lasting results:

1. Permission…to make decisions and take risks.

Help people see how they’re setting up roadblocks to their success. You may hear people saying “I’m not ready yet”, or “I don’t know enough”. If I waited until I was ready to make that perfect keynote speech, I’d still be waiting!
Encourage calculated risks! These positive statements should become standard in your workplace:

“Everyone fears new things when they are on unfamiliar territory.”
“The only way to get rid of the fear of doing something is to go out and do it.”
“There are three kinds of people – those that make things happen, those that watch things happen, and those who wondered what happened!”

2. Protection…even if they make a mistake.

Make sure the penalty for failure is not greater than the penalty for doing nothing. Part of growth is learning from our mistakes.
Make sure you stand by your coworkers, even when they fail. If they make a mistake, ask this very important question, “What did you learn, and how would you handle it differently if this situation came up again?”

3. Purpose: Know the company’s goals and answers to the typical conflicts that arise.

Challenge your coworkers by asking why and why not. This forces constant improvement.
Recognize market changes. Encourage problem solving and brainstorming. Technology is expanding at an amazing rate, making some present techniques obsolete. Look at trends and then be ready

4. Proficiency: Know the difference between complacency and excellence.

Encourage people to think of themselves as the owners of their own careers. Help them learn features and benefits of every product and service in the company.
Train people to listen to the client’s needs. Role play with common objections, so staff is prepared when they’re rejected. This way, everyone will be more prepared.

5. Pay-off: Appreciate and recognize superior work.

All people have a basic need for appreciation ­ don’t be afraid to speak up. Let your coworkers know the success of the business is partly due to their efforts and achievements.

When you use the 5 P’s of empowerment you’ll see an increase in morale, productivity, and success. These are my tried and true methods – experiment with your own, then sit back and enjoy the fabulous results!

Do you want to go deeper and find out the benefits of accountability coaching?  If so, check out the link below to see how Joyce can help you get to your next level in your your career and improve your working condition.
What is accountability coaching?

 

Was this helpful?
Let us hear your thoughts in the comment section below.
Feel free to share these tips with your team-Just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time, Remember…

“You Get What You Tolerate!”
Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

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A Great Article on Steve Jobs

There have been so many incredible tweets and blog posts about Steve Jobs.
His legacy is huge and I hope people learn more about this incredible person.

Check out the article below which is one of the best ones that I have seen.

http://www.foxbusiness.com/markets/2011/10/05/apple-co-founder-steve-jobs-dies/

Even though most of us have never met Steve Jobs, he is one person we will all miss.
I think of him each time I use my iphone or ipad.

 

Until Next Time…

Joyce Weiss, M.A., CSP
Conflict in the Workplace Consultant and Accountability Coach

Remember, You Get What You Tolerate

 

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Do You Live With or Work with A Generation Y? Understanding Different Generations in the Workplace

If so, this blog post if just for you.
Generation Y was born between 1981-1995.

I had the privilege of being the keynote speaker at the Jump Start program for freshmen at Oakland University in Rochester MI.

There were 200 eager freshmen waiting to learn how they can become involved as future leaders during their stay at Oakland University.

Thanks to Chris Jensen (Assistant Director of Leadership and Service) and Meaghan Walter (Graduate Assistant for Leadership Development & First Year Programs) who coordinated & planned the most impressive Jump Start Program.

They made all 200 students feel extremely welcome and important.  The enthusiasm continued throughout the entire day.  It’s a good thing for Vitamin C and caffeine!

Both Chris and Meaghan helped me plan my portion of the program to make sure that it would be a success.
I thank both of them for their important input to help us achieve a most successful project together.

Joyce with Meaghan Walter and Chris Jensen

We started out the session discussing how these young men and women have the world in their hands.
Each one can make a difference due to their desire to share their uniqueness with the world.

The millennial generation…or generation Y has been given many choices.
They want to become active in making the world a better place.

We had a very energetic discussion on the meaning of success.
We discussed that money is good and a hot career is important.
We also discussed that their unique talents will make the true mark in this world.

They all shared their unique skills and talents that they brought to Oakland University.
This was truly book material!

We then discussed the 4 NEW WORK REALITIES which contained information on my experience dealing with conflict in the workplace between employers and employees.
I helped them discover what to expect when they graduate to prepare for their career development.

Work Reality #1:
Generation Y is Both Colliding and Clicking with Gen X, Baby Boomers, & Traditionalists.

Generation Y:  Millennials want to express themselves and their unique gifts.
They are on the move because they see many opportunities that are offered to them.

Other generations watch Gen Y change jobs and see this as a lack of work ethic.
This generation may be finding a better job that fits their skills and talents better.

Each generation has its own positive contributions.
All generations need to be ready to collaborate with each other and discuss challenges openly and respectively.

Here’s a question for you…
How do you think other generations feel about your own generation?

Are these assumptions accurate or generalizations?  The same goes for all generations.

Different equals different.
Different does not equal wrong!

Work Reality # 2:
Commit Fully to Your Education

Commitment …

  • Is a gift that you can give to yourself
  • Empowers you
  • Brings out your very best potential
  • Makes you a more valuable student and future employee

I’ve noticed that people who do whatever it takes to get the job done…

  • Seem to be fulfilled in their life
  • Become experts in their field
  • Understand that “just doing my job” is a sign of mediocrity

I have a question for you…
How are you showing your commitment to be the best at what you do at school or at work?

Work Reality #3:
Constantly Learn

Lifelong learning is the only way to remain competitive.
This relentless drive to acquire new skills & stay informed creates enthusiasm in what you do.

Here is another question for you…
What is the best class that you ever took and why?

The answer may reveal some important information on future training or exploration for you.

Work Reality #4:
Learn From Setbacks and Convert Challenges Into Success

I told the freshmen the following message:

“You won’t always do the right thing.
Maybe you didn’t do well in high school and Oakland University will be your fresh start.
You may get your first C in school or even fail a class.
Do you drop out or start over, learn and improve?

I know what I’m talking about.  Look what I do for a living.
Most people would rather die than give a speech.
Professional speakers face rejection every time they open their mouth.
Some people will not like the speaker’s message, sound of their voice, pattern of their business suit…etc.
I’ve become an expert in helping others turn their challenges into an opportunity due to my own work related challenges.”

Here are two more questions…
What challenge may be stopping you at this moment?
What do you need to do to face the challenge in order to grow?

Failure is never final.
Success does not last forever!

We also discussed multitasking and balancing time between doing homework and having a social life.
Look for these tips from the keynote speech Take the Ride of Your Life in a future blog.

Check out these video testimonials from 3 very bright and positive future leaders at Oakland University.
I enjoyed my time with each and every student and look forward to hearing about their continued success!

Share this blog with your own Gen Y and let me know the result of your communication.
I love staying in touch with my loyal readers!

Was this helpful?

Let us hear your thoughts about your own experiences with different generations.

Feel free to share these tips with your team-just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

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Until next time

Remember, You GET What YOU Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

 

 

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Did You Ever Facilitate a Meeting That Didn’t Go As Well As You Envisioned?

If so…you are not alone.

This blog post gives you tips to help you plan a very productive meeting.

I had the honor of  presenting a workshop to members of MI Society of Association Executives (MSAE) on BEST PRACTICES AS A FACILITATOR.

Thanks to Nichole Tilma (Director of Professional Development & Special Events for MSAE) who invited me to lead the workshop and to Kathy Bart (Director of Sales at Director at DeVos Place) who did a great job as a co-leader.

 

Kathy Bart, Joyce Weiss, and Nichole Tilma

We started out the program with an important distinction between the words facilitator and expert.

A facilitator is an individual whose job is to help manage a process of information exchange.  A facilitator helps HOW the discussion is proceeding.  Facilitators ask questions versus give answers.  An expert’s role is to offer advice and give answers.
It is important to know the difference because great facilitators understand their role and don’t take over the discussion.  They make sure the group moves forward.

I hope that you find the following best practices as a facilitator helpful:

Set Priorities

Find out what the audience needs to know, wants to know and why are there

Set Ground Rules Such as:

  • Turning off cell phones
  • No side bars with people whispering to each other
  • Checking egos at the door in order to have honest conversations
  • Stopping negativity

Encourage Everyone to Share Ideas by Asking the Group to:

  • Write down 3 ideas
  • Share these ideas with a partner
  • Discuss these ideas in small groups
  • Bring these ideas back to the large group

Have Fun During the Meeting

Bring small toys for the group to play with during the meeting

  • Koosh balls
  • Stress toys
  • Play dough
  • Bubbles

Take 30 Minute Stretch Breaks

  • Have the audience stand and do easy exercises
  • Share the best idea that they learned so far

Get The Group to Take Action by Using Debriefing Questions

  • The most important concept that you learned today is…
  • The first step that you will take is…
  • The biggest barrier that you will have to overcome is…
  • You will overcome the barrier by…

If you use these 5 best practices, your next facilitating meeting will be very successful.

Please send me your most challenging issue on how to facilitate your next meeting.

Also, send me your best practices and I will post them in a future blog…giving you credit!

Enjoy co-leader Katy Bart share what she learned from the session

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Was this helpful?

Let us hear your thoughts in the comment section below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time

Remember, YOU Get What YOU Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

 

 

 

 

 

 

 

 

 

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831