Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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January 8, 2014 By Joyce Weiss 1 Comment

Master the Art of Family and Team Functions

cruise 2013 familyHave you ever dreaded going to work or to a family vacation?

Do you wonder if your co-workers or relatives will ever get along?

I had a very interesting family trip this winter break. My husband and I went on a family cruise with our children and grandchildren consisting of 6 adults and 3 teens. We are all strong personalities and are extremely independent. Our conversations are NEVER dull!

Mistakes other families made while on the cruise

I over-heard conversations from other families while I walked on the outside track. I realized that our family got it right…without even trying. One grandfather was complaining that his family didn’t ask to be excused at the dinner table. He was visibly upset while he was yelling at his son. Another family was frustrated because they never saw their children except at dinner. Others were judging each other for not going to the same social activities on the ship. I actually saw one family who looked bored and heard them complain that there was nothing to do. They were always together and were getting on each other’s nerves. How can I be so certain? I saw their relationships go down-hill daily on my walks.

Being the constant conflict resolution consultant, I decided to interview my family after we returned. I asked them why our experience worked out so well for ALL 9 of us. Yikes, not an easy thing to do.

Secrets to guarantee a successful family or team event:

We didn’t travel together for over 8 years and everyone wanted to go on this trip. The photo says it all. We really treasured our time together. We were there for the right reasons…to have fun, relax, and bond.

1.  We all respected that everyone was going to do their own thing. Some sat at the pool, exercised, scuba dove, snorkeled, shopped, read and attended wine tasting events. We didn’t discuss any of this before the trip because we are all independent and vary in personalities and interests. Doing our own thing would not be an issue.

I strongly suggest that people set boundaries before any trip to make sure that the expectations are realistic. Realize that everyone wants to do different things. This way no one is compromising what they want to do.

2.  We decided that dinner was the time when all 9 of us would eat together and share what we did during the day. This way no one could say that we didn’t make time for each other. We valued our time together and I wish I was a fly on the wall when the “bored families” met for dinner. The complaining must have been book material!

3.  We all met new friends during the day and included their families with ours. Being inclusive added such a great dimension to the family dynamics. We enjoyed getting to know each other and we all benefited from expanding our interests. The families that I heard argue during my walks were exclusive from others. They started getting on each others’ nerves by not expanding their horizons. Of course you know your family and there may be times when you only want to stick together. I know that by meeting new friends, we all laughed more. The teens will be seeing each other after the cruise. The last night of the cruise was so powerful because we celebrated with our new friends before dinner.

4.  There was a teen Xclub on the ship. This was a place where cousins and sisters and brothers could separate and expand their friendships. At times they hung out together by listening to music or watching TV which was so nice to see. Other times they were with their new friends. This is such a great lesson for all of us. There are so many choices on ships or in life and all we have to do is walk in the room and new opportunities will appear. First we have to open the door to the “teen Xclub!”

5.  If a family member is negative or sarcastic make sure that you nip it in the bud. We had to do this only once. It was uncomfortable at first to have this tough conversation BUT it cleared the air. The family is still laughing at how we resolved our “issue” on the Big White Chairs. You know by now that I recommend having tough conversations. Resolving conflict removes stress, creates respect and usually gets great results.

Taking Joyce Weiss’ experience back to your workplace

You may not be going on a family trip in the near future but you can still use the ideas in this post at work.

1.  Set realistic expectations by listening to the needs of your team and having them listen to you. This will save a lot of miscommunication! Stress is eliminated because everyone understands what needs will be met.

2.  Discover what your team members want to do and how they could use their skills in the best way possible. It may be time to switch job functions to increase productivity. It is best for the company and employees to keep STAR employees from leaving by making sure that they are in the best position.

3.  Create a time where everyone gets together to discuss what is going on in their day in order to create an engaged team and remove any glitches.

4.  Expand the team’s creativity by including other divisions or departments to support each other better.

5.  Nip any negativity or sarcasm in the bud. Ask yourself how much lost productivity exists by NOT dealing with tough issues.
Find ideas on the importance of respect in this article and video.

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

 P.S.  Click here for my article and video on Respect in the Workplace

Filed Under: Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: effective communication, relationships

December 17, 2013 By Joyce Weiss Leave a Comment

A Powerful Yet Simple Tip to Help You Stay Positive

 

Joyce with her son Ron
Joyce with her son Ron

I wish you were a fly on the wall when my son taught me an important lesson

It’s funny about life.  At times our adult children start using OUR words.  Of course they may not recognize this but we sure do.  It seems like a miracle when this happens…especially when we remember when they were teenagers!  A few months ago I was speaking with my son, Ron and was complaining about a future meeting.  I was looking forward to seeing one of my favorite clients.  I was excited to use new and improved strategies at the workshop that I was conducting.  The training session was being held in February and was located in the Bahamas….I reside in MI. 

I was complaining on how I didn’t want to spend time with a  colleague because he monopolizes  ALL conversations and turns everything into a negative.  He drains everyone around him.  I help people have conversations like this so they can  take control of these difficult people.  I also know that there are times when nothing seems to work…especially when we deal with people who don’t listen well.  

So, What Did Ron Say?

“Mom, concentrate on steel drums and sunshine.  You are wasting too much energy thinking about this long winded colleague.”  I said, “Ron, how did you get so smart?”  It dawned on me that I say the same things to family members, friends, and clients.  Those were MY words that Ron said to his mom.  The important part of this story is that we all slip into old patterns at times.  It takes someone else to point this out to us.  I immediately “changed my state” as Tony Robbins (Author of Unlimited Power) tells us to do when we need to change our internal messages. 

I have told many people this story and I get interesting reactions.  Everyone “gets it” immediately.  We all need reminders on the valuable time that we waste when we constantly complain and don’t do anything about it.  Others told me how lucky I am to have a son who is so honest with me.  That is how I am with all of my family. Our conversation are never dull!  What goes around comes around.

Click the links below to find out what legal services my son, Ron Weiss offers to his clients.
Michigan Injury Law and Michigan Lemon Law

So What About You?

Has someone gently kicked you when you needed to “change your state?”  If so, lucky you.  Remember to let others know when they are wasting valuable time complaining. You will be appreciated when your statement is direct, positive, without judgment and sarcasm.  Please click here for a short video on “Dealing with Negativity in the Workplace.”

Write your own story and what you have said to others when they needed a gentle reminder on how their negativity was getting in their way.  If you have questions on what you can say to someone, please ask me and I will respond.

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is experiencing stress… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS Click here for a short video on “Dealing with Negativity in the Workplace”

 

 

 

 

 

 

 

Filed Under: Communication, Conflict in the Workplace, Continuous Improvement, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: conflict in the workplace, how to improve communication skills, personal development

December 11, 2013 By Joyce Weiss Leave a Comment

Tips to Help You Discover Your Purpose & Passion in Your Career

Lori-Williams-Headshot-150x200
Photo of Lori Williams

Thoughts from Joyce

I have three powerful questions for you:

1.  Are you doing what you do best?
2.  Do you REALLY like what you are doing?
3.  Have you thought about your natural strengths and skills?

Many of my clients discover their innate skills and feel better about themselves after we delve deep to find their natural talents. It is hard to recognize what comes easy to us because we take these things for granted. Friends and colleagues usually see these things about us long before we do.

My natural “gift” is helping others solve their issues so they feel better about themselves. High school friends all knew that I would be a coach or counselor way before I recognized this. It took me many years to discover my innate talents of supporting others to resolve conflict. Once I finally figured this out, I can proudly say that “I’m an over night’s success…it only took me 30 years!”

Many people are so busy complaining about their job or life. They don’t take the time to look within to discover how they can switch one minor thing to actually love what they do.

Here is a powerful story about a colleague of mine who discovered her purpose and passion and created a new career for herself:

Lori T. Williams is a 25 year attorney based in Birminhgam MI. She owns a legal referral business called Your Legal Resource, PLLC and assists individuals and small business in need of legal advice or representation in Metro Detroit by connecting them with the right legal specialist for their situation. Lori is also an active networker, blogger, and event host/facilitator. Those who know Lori, know she is a connector and that THIS is her passion!

Lori did not always feel so passionate about her work as a divorce attorney, which is the area of law she practiced for 14 years before creating her current business in 2004. Lori saw herself as the serious professional who would help her clients through one of the worst of times in their lives. She was well respected in the legal community and enjoyed helping others, yet she didn’t have a passion for family law. Who gets excited about ending marriages?

How Lori figured out her authentic self

The light bulb went on during a class that Lori took on “finding your purpose.” This was a turning point for her. The rest of this blog may give you some ideas on how to discover your own purpose especially if you don’t like what you are doing for a living.  Lori read a book, Purpose Driven Life, by Rick Warren. This book and the class study had a huge impact on Lori, because she discovered her purpose was to connect others.

She wasn’t quite sure what to do with this new found awareness, so she starting discussing it with another friend who was in the course with her. Lori’s friend was also a coach and she helped Lori return to her legal background in a way that would inspire and energize her. Since Lori had built an extensive network within and outside of the legal profession, and was seen as a resource to others, she was able to combine her networking skills and legal background and create Your Legal Resource.

Lori is now sought after as a legal matchmaker who connects the right client with the right lawyer. She also helps attorneys grow their practice by introducing them to their target referral partners and teaching them effective networking and marketing strategies. Lori notes, “it gives me great joy to bring people together for a living, rather than ending relationships like I used to do as a divorce attorney, and it benefits the people I connect.”

2014 will be a powerful year for Lori as she celebrates her 25th year as an attorney and her 10 year anniversary as the owner and managing attorney of Your Legal Resource. Way to go, Lori!

Click here for more information on the valuable services that Lori Williams provides, and visit her blog  to read articles about law, marketing, and networking tips for the small business owner.

Here are more interesting articles by Lori Williams

Valuable Resources for Professional and Business Growth
Is My Business Investor-Ready?
Tips for Finding the Right Attorney For You

So, what about you?

I’m not suggesting that you quit your job! I am asking you to think about how you view your career.
Are you doing what you do best?
Do you REALLY like what you are doing?
Have you thought about your natural strengths and skills?
Ask good friends what they think you are best at.  You may be surprised at what they say.

Feel free to share your comments in the comment section after the blog. I will answer you immediately. For those of you who have discovered your own story during your professional growth, please share how you did it, what changes you had to make, and how it has impacted your life.

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this information. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com.

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant
I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

 PS Click here for my article on “Make the Most of a Job That You May Not Like.”

 

 

 

 

 

 

 

 

 

Filed Under: Collaboration Strategies, Continuous Improvement, Focus Development, Individual and Team Coaching
Tagged With: enthusiasm for work flickering out, networking, personal development

December 5, 2013 By Joyce Weiss Leave a Comment

Liberate Your Team With These 4 Easy Steps

 cartoon good attitude its free

Thoughts from Joyce

I’ve been meeting many people who share their stories on why they love working at their company…and these are NOT the owners or presidents!
You will experience their stories in future blogs.  Many of you know that I help people take on conflict and resolve it to get better results. 

The other part of the equation is how to feel more engaged at work to resolve conflict in the workplace.  This post will help those of you who want 4 easy ways to start seeing smiles at work again.  Please call me if your team is experiencing hidden agendas, lack of responsibility and accountability because the ideas below will work only after you remove the communication issues. BUT if you have a good team and want to make the environment more positive…enjoy these tips.

How can you make your work environment more enjoyable? Increase motivation? Create an atmosphere where others share new ideas? Working with a team is at times tedious and contentious.  Bring on more cake!

The following ideas are a good starting point to liberate your team:

1. Celebrate small wins (birthdays)

2. Manage the junk pile (What is the most annoying rule we can eliminate?)

3. Appreciate them now (Write thank you notes to 2-3 people each week especially when people take risks, speak well to a customer/member, and handle a tough member.)

4. See windows of opportunity (Organize a team to visit other teams to see how they involve their employees)

 

 Check out this article on 5 Ridiculously Simple Ways to Improve Your Team.

Was this helpful?
Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post.
Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to: Joyce Weiss Training & Development LLC > www.JoyceWeiss.com.

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,
This is Joyce Weiss, Conflict Resolution Consultant
I help others have tough conversations so they get a better night’s sleep.
Remember…You Get What YOU Tolerate!

PS  Check out this article on 5 Ridiculously Simple Ways to Improve Your Team

PPS Please click here for gift ideas for unique inspirational professional growth books.  I will autograph all copies once you send me the names.  Shipping and handling are FREE. 

 

 

 

Filed Under: Communication, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace, Team Synergy
Tagged With: employee morale, personal development, Respect in the Workplace

November 18, 2013 By Joyce Weiss 2 Comments

You Have to Read This to See the Importance of JOY at Work

menloPeriodically I share innovative projects and systems that my colleagues or clients are doing to reduce conflict in the workplace and create employee engagement. This post is about a company based in Ann Arbor, MI. It’s fearless leader, Rich Sheridan’s title says it all – “CEO, Chief Story Teller & Tour Guide.”    Anna Flynn who is also in the photograph has the following title…“Jack of all Trades.”

Menlo Innovations is a leader in the business value of joy and is passionate about building quality software. They have been voted the 101 Best & Brightest Companies to Work numerous times.

The minute I walked in I knew I was not in a “normal” place! There was no receptionist. There were no cubicles. The room was full of people laughing and working together. Rich was right in the middle of all of this and was NOT in a special gold studded office.

 The following are just a few of the best practices at Menlo Innovations:

  • pairing; no one works alone 
  • change partners every 5 days
  • open and collaborate workspace
  • 40 hour work weeks
  • pets and babies at work
  • making mistakes faster

Menlo’s way of hiring new team members:

Team members and leaders don’t ask any questions to the job applicants. Job applicants are put to work immediately. There are 30-50 people working at the same time during the interview. The applicant experiences what they will be doing if they get hired… to make sure that they like this kind of environment without micro managers. In 20 minutes they switch pairs. This process takes 2 hours.

 After they leave employees gather to analyze what they observed. The team discusses whether the job applicants bring out all the best qualities in their partners. The applicant’s job is to make the other applicant look as good as possible.

When they make the cut applicants are invited back for the 2nd interview and get paid for their time. If they make this cut they work for 3 weeks to see if they like the Menlo Way and if Menlo sees a fit.

How does Menlo deal with conflict?

Team members receive feedback from a peer group whenever they request it. When team members have an issue with others they are empowered to take care of this themselves. A factory floor manager gives them strategies if they need extra assistance. Managers don’t get involved.

 Check out Joy, Inc: How We Build a Workplace People Love by Richard Sheridan.   

 Rich offers an inside look at how he removed the fear and ambiguity that typically make a workplace miserable. I will be writing another blog post about Menlo Innovations after I read Joy, Inc.

Check out this video on resources to reduce conflict in the workplace to increase morale at work.

 Thoughts From Joyce

I can just hear some of you thinking…”I would love to work at Menlo Innovations” or “This will never work at my company.” Why not? Start with small steps. Reread some of my past posts on how other companies engage their employees.

 Let me know what you do to engage your employees to bring JOY at work. When I started my career, leaders told me NOT to have their employees laugh during my presentation. Leaders only wanted serious training to increase productivity. They only wanted me to share strategies. I’m so glad that this archaic thinking has changed. Those of you who know my personality realize that humor is part of my life and every training project. Laughter and getting energy from each other makes a great training session rock!

Was this helpful?

Please send me any comments that you may have for this blog post. Place your comments in the comment box at the end of this post. Loyal readers like you help us find more people who could benefit from these posts. Feel free to share this post. Just make sure and give credit to  Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these blog posts on reducing conflict at the workplace and home. There may be someone in your life who is experiencing some stress… who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

 PS. Check out this video on Resources to reduce conflict in the workplace to increase morale at work.

Filed Under: Collaboration Strategies, Continuous Improvement, How to Improve Communication in the Workplace, Respect in the Workplace, Team Synergy
Tagged With: conflict in the workplace, employee morale, team building

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