Joyce Weiss

July 29, 2010 By Joyce Weiss

Check Out How to Use Be Direct with Respect

Check out the following short video that describes how Sue used Be Direct with Respect® to Communicate with Impact! This short video shows how using a few words can add an impact to use effective communication and resolve conflict and interpersonal issues. This tip can also help with accountability issues.

Share your questions or comments with me on how you can add this tip to your own conflict resolution issues.

The quality of the video will depend on how fast your browser is set up. You will be able to hear my message even though the words may not match the video.

[youtube]http://www.youtube.com/watch?v=29u00l-G_H0[/youtube]

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Feel free to share this video with your team – just be sure to give Joyce credit when you share or publish.

For more information, articles, and pod casts visit https://www.JoyceWeiss.com

July 6, 2010 By Joyce Weiss

Use Be Direct with Respect® with Your Team

When there are unresolved issues festering below the surface, they will eventually cause energy to be diverted from your team. Group cohesion is a good thing to have especially while conducting honest and assertive communication!

Some teams are open and use open communication with honesty while others don’t speak with candor.

To refocus your team, ask the following questions:

What do we need to be talking about here? Let’s not beat around the bush.
What issues haven’t we been talking about?
How is this currently impacting you and how will this impact our future?

Was this helpful? Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

For more info, articles and, pod casts visit: https://www.JoyceWeiss.com

July 6, 2010 By Joyce Weiss

Handle Internal & External Customer Complaints

Thanks to Tom Borg for his great ideas. You can reach Tom at www.TomBorgConsulting.com

Next time you find yourself listening to a complaint, remember these 4 R’s:

Respect, Rapport, Relate, Resolve

These tips will help you with stress reduction during those tough times with customers. It will also resolve conflict and interpersonal issues.

Respect- “I care.”
Actively listen
Use their name
Rapport -“I am on your side.”
Remove fear
Create trust
Apologize and give them results
Relate – “I understand your problem.”
Thank them for bringing it to your attention
Resolve – “I will find an answer.”
Take action
Follow up

You can use this tip during your training on assertive communication as a listening skills exercise.

Was this helpful? Let us hear from you – share your thoughts in the comment section below.

Feel free to share these tips with your team – Just be sure to give Tom Borg credit when you share or publish.

For more info, articles and, pod casts visit: https://www.JoyceWeiss.com

July 6, 2010 By Joyce Weiss

Improving Communication Skills: Be Specific When Giving Feedback to Others

When giving feedback, be sure you take time and choose your words wisely so that you convey exactly what you mean! You can’t assume that people know what you want.

During one of my conflict resolution programs 2 participants started competing with each other on how their specific department did not receive enough support from the company. The anger was building up and I knew this was a “coaching moment” for the group and the 2 individuals. I quickly intervened and asked both individuals to stop so that their peers could help them explore options to seek resolution to the conflict. Luckily for me both individuals agreed to stop. The audience followed the ideas in this blog and the 2 individuals calmed down and actually listened to each other. This can happen to you also.

Here’s today’s tips:

Don’t use vague communication such as, “I want you to sell more.”
Be clear with your communication. Tell people: “I want you to sell $350 per day.”
Don’t use unclear messages by saying, “Try to be to work on time.”
Be specific: “We begin working with members at 8:00 am each day.”

Use the ideas from this blog post and watch your relationships improve due to your effective communication skills. Resolve conflict and interpersonal issues. Feel free to use these ideas as listening skills exercises during your training assertive programs

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Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

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For more info, articles and, pod casts visit: https://www.JoyceWeiss.com

June 29, 2010 By Joyce Weiss

More Ideas on How to Deal with an Angry Client or Member

More Ideas on How to Deal With an Angry Client/Member

Okay, you’ve worked the 6 steps, and now have done all that you can – and your client’s still mad! Well, you may have a tough one, but it’s far from impossible. Here are your next steps:

Empathize to show that you realize the serious nature of the problem
Assure the caller that they are talking to the right person and that you will do whatever it takes to help resolve the conflict or interpersonal issue
Follow through and find someone to help if you can’t solve the issue
Tell the caller what you can do – not what you can’t do
Thank the client for bringing this problem to your attention

Watch your effective communication skills grow after you put these thoughts into action. This will also help you with your stress reduction level..which is a good thing!

Was this helpful? Let us hear from you – share your thoughts in the comment section below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

For more info, articles and, pod casts visit: https://www.JoyceWeiss.com

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