Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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September 14, 2011 By Joyce Weiss Leave a Comment

Do You Live With or Work with A Generation Y? Understanding Different Generations in the Workplace

If so, this blog post if just for you.
Generation Y was born between 1981-1995.

I had the privilege of being the keynote speaker at the Jump Start program for freshmen at Oakland University in Rochester MI.

There were 200 eager freshmen waiting to learn how they can become involved as future leaders during their stay at Oakland University.

Thanks to Chris Jensen (Assistant Director of Leadership and Service) and Meaghan Walter (Graduate Assistant for Leadership Development & First Year Programs) who coordinated & planned the most impressive Jump Start Program.

They made all 200 students feel extremely welcome and important.  The enthusiasm continued throughout the entire day.  It’s a good thing for Vitamin C and caffeine!

Both Chris and Meaghan helped me plan my portion of the program to make sure that it would be a success.
I thank both of them for their important input to help us achieve a most successful project together.

Joyce with Meaghan Walter and Chris Jensen

We started out the session discussing how these young men and women have the world in their hands.
Each one can make a difference due to their desire to share their uniqueness with the world.

The millennial generation…or generation Y has been given many choices.
They want to become active in making the world a better place.

We had a very energetic discussion on the meaning of success.
We discussed that money is good and a hot career is important.
We also discussed that their unique talents will make the true mark in this world.

They all shared their unique skills and talents that they brought to Oakland University.
This was truly book material!

We then discussed the 4 NEW WORK REALITIES which contained information on my experience dealing with conflict in the workplace between employers and employees.
I helped them discover what to expect when they graduate to prepare for their career development.

Work Reality #1:
Generation Y is Both Colliding and Clicking with Gen X, Baby Boomers, & Traditionalists.

Generation Y:  Millennials want to express themselves and their unique gifts.
They are on the move because they see many opportunities that are offered to them.

Other generations watch Gen Y change jobs and see this as a lack of work ethic.
This generation may be finding a better job that fits their skills and talents better.

Each generation has its own positive contributions.
All generations need to be ready to collaborate with each other and discuss challenges openly and respectively.

Here’s a question for you…
How do you think other generations feel about your own generation?

Are these assumptions accurate or generalizations?  The same goes for all generations.

Different equals different.
Different does not equal wrong!

Work Reality # 2:
Commit Fully to Your Education

Commitment …

  • Is a gift that you can give to yourself
  • Empowers you
  • Brings out your very best potential
  • Makes you a more valuable student and future employee

I’ve noticed that people who do whatever it takes to get the job done…

  • Seem to be fulfilled in their life
  • Become experts in their field
  • Understand that “just doing my job” is a sign of mediocrity

I have a question for you…
How are you showing your commitment to be the best at what you do at school or at work?

Work Reality #3:
Constantly Learn

Lifelong learning is the only way to remain competitive.
This relentless drive to acquire new skills & stay informed creates enthusiasm in what you do.

Here is another question for you…
What is the best class that you ever took and why?

The answer may reveal some important information on future training or exploration for you.

Work Reality #4:
Learn From Setbacks and Convert Challenges Into Success

I told the freshmen the following message:

“You won’t always do the right thing.
Maybe you didn’t do well in high school and Oakland University will be your fresh start.
You may get your first C in school or even fail a class.
Do you drop out or start over, learn and improve?

I know what I’m talking about.  Look what I do for a living.
Most people would rather die than give a speech.
Professional speakers face rejection every time they open their mouth.
Some people will not like the speaker’s message, sound of their voice, pattern of their business suit…etc.
I’ve become an expert in helping others turn their challenges into an opportunity due to my own work related challenges.”

Here are two more questions…
What challenge may be stopping you at this moment?
What do you need to do to face the challenge in order to grow?

Failure is never final.
Success does not last forever!

We also discussed multitasking and balancing time between doing homework and having a social life.
Look for these tips from the keynote speech Take the Ride of Your Life in a future blog.

Check out these video testimonials from 3 very bright and positive future leaders at Oakland University.
I enjoyed my time with each and every student and look forward to hearing about their continued success!

Share this blog with your own Gen Y and let me know the result of your communication.
I love staying in touch with my loyal readers!

Was this helpful?

Let us hear your thoughts about your own experiences with different generations.

Feel free to share these tips with your team-just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

******************************************************************************************

Until next time

Remember, You GET What YOU Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

 

 

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Increase Respect in the Workplace, Keynote Speaker, Miscellaneous
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, effective communication, Generations in the Workplace, how to improve communication skills, improving communication skills, personal accountability, personal development, resolve conflict and interpersonal issues, respect, Respect in the Workplace

January 24, 2011 By Joyce Weiss 2 Comments

Become a Strong Team Player

If you are a football fan, you probably have been getting ready for the Super Bowl. Great coaches continuously ask their players important questions to make sure that they park their egos at the door and think like a well oiled team machine! Group cohesion and effective communication are both keys to succeed.

Take the time to sincerely ask yourself:

  1. Am I the catalyst for more open and effective communication?
  2. Do my expressions convey respect in every way?
  3. Do I genuinely help others on their way without getting in their way?
  4. Am I a role model to motivate the team during good times and challenging moments?

Was this helpful? Let us hear your thoughts in the comments below.
Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.
For more information, articles and podcasts, visit https://www.joyceweiss.com

Does your company have a wellness department or employee assistance program? If so, could you introduce me to the person in charge of purchasing resource tools for employees? I will send you the entire product line (books/journals/on line course) when you introduce me to the person who can purchase my products at bulk rate. Feel free to call me at 800.713.1926. Thanks!

Filed Under: Team Synergy
Tagged With: Communication, effective communication, group cohesion, relationships, respect, team building

October 25, 2010 By Joyce Weiss Leave a Comment

5 Words To Impact Your Day

This one minute video will help you when you are attempting to communicate with a sarcastic person.  If you don’t ask what this behavior means… you will get what you tolerate. Do you attend  meetings where silence is the norm?  The next time this happens, remember to open up communication by asking questions on what the silence means.  Remember…you get what you tolerate.

Was this helpful? How do you resolve conflict with sarcastic people or unproductive meetings?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

Become a fan at www.facebook.com/ConflictResolutionConsultant

Filed Under: Communication
Tagged With: Conflict and Resolution Specialist, constructive feedback, listening skills, personal accountability, respect

September 26, 2010 By Joyce Weiss Leave a Comment

Do you have an open or closed mind when others describe people who you have not met yet?

We can’t let cynicism and negativity impact new experiences.  I recently visited Paris and Provence with my family.  Several people warned us that we better be prepared for rudeness.  Others told us that we needed to learn several key phrases in French and start all conversations in a positive way.

Let me ask you a question.  When is the last time that you were “warned” about a new colleague or boss?  People may have been cynical and you prejudged the new person before you even met him or her.

Now for the rest of my story – We had such a positive experience in France!  We attempted to speak their language when we were lost or had questions about food or prices.  We started our conversation in a positive way.  The response was almost always the same.  We all laughed and used a lot of grunts and hand gestures.  People wanted to help us.

I feel that we all need to think about our own communication and ask ourselves an important question.  Are we being open or closed when we meet new people  – especially after we were “warned” about them before we even met them?

The response is up to you and how you approach any new situation.  I choose to make up my own mind about others and do my best to look for possibilities instead of starting off negative and sticking to an old bias.

Please let me know what experience you have had when you meet new people after others were cynical about them?  Did you tell the cynic how you felt?  I’m here to listen to my loyal readers!

Was this helpful? Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

Filed Under: Communication, Conflict and Resolution Specialist, Miscellaneous
Tagged With: Communication, Conflict and Resolution Specialist, respect, trust

July 6, 2010 By Joyce Weiss 8 Comments

Handle Internal & External Customer Complaints

Thanks to Tom Borg for his great ideas.  You can reach Tom at www.TomBorgConsulting.com

Next time you find yourself listening to a complaint, remember these 4 R’s:

Respect, Rapport, Relate, Resolve

These tips will help you with stress reduction during those tough times with customers.  It will also resolve conflict and interpersonal issues.

  1. Respect- “I care.”
    Actively listen
    Use their name
  2. Rapport -“I am on your side.”
    Remove fear
    Create trust
    Apologize and give them results
  3. Relate – “I understand your problem.”
    Thank them for bringing it to your attention
  4. Resolve – “I will find an answer.”
    Take action
    Follow up

You can use this tip during your training on assertive communication as a listening skills exercise.

Was this helpful? Let us hear  from you – share your thoughts in the comment section below.

Feel free to share these tips with your team –  Just be sure to give  Tom Borg credit when you share or publish.

Sign up at the RSS feed to be included in future blog posts from Joyce on this subject.

For more info, articles and, pod casts visit: https://www.joyceweiss.com

Filed Under: Customer Service
Tagged With: Communication, Conflict and Resolution Specialist, Customer complaints, listening skills, respect

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