Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Team Synergy Worse Than Simon and Paula?

paula and simon photoSince you can’t exactly just switch over to X-Factor, you may have to learn to get along.

Have you ever wondered why your team doesn’t work as well as it can?

Do you want to resolve conflict in the workplace safely?

 

 Does your team…

  •  Believe it’s already there?
  • Continue to use group think
  • Allow negative team members to zap the team’s morale?
  • Know the expectations and roles of others?

 If so, discuss the possible reasons to remove obstacles.

Click here to find strategies to increase respect in the workplace and reduce stress

 Teams work best when…

  •  Continuous growth is part of the team culture
  • Leaders insist on openness and participation by everyone
  • Team members understand the danger of negativity and sarcasm
  • They have the tools to resolve conflict in the workplace
  • Role clarity and responsibility are understood by the entire team

 Was this helpful?

Let us hear your thoughts in the comment section below.

Please share your own Team Challenges

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more FREE Resources visit Joyce’s website

Until next time…This is Joyce Weiss

and Remember…YOU Get What You Tolerate!

Don’t run away from conflict. Resolve it now to get respect back in the workplace.

I help people have tough conversations so they sleep better at night!

PS Do you want more information on this topic? If so
Click here to increase respect in the workplace and reduce stress.

 

 

 

 

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You Have to Listen to This!

conflict cave can u get along

How would you like to  find time to do the things that you want to do with more energy?

I teach people to have TOUGH conversations so they get a better night’s sleep.
Many of my clients tell me that they wake up in the middle of the night trying to figure out what to say to a boss, co-worker, or a negative person in their personal or professional life.

This blog post will give you a few tips so you can be direct, gain control and stop wasting time trying to figure out what to say to that person!

Joyce is interviewed for The Leading Edge radio show by Debra Levantrosser

Listen to this 7 minute radio show (The Leaning Edge) where Debra Levantrosser  interviewed me on this very subject.

Debra is the Founder of The MI Lean Consortium (MLC).
MLC was founded in 2008 by a group of forward-thinking individuals who firmly believed that if every MI organization
used lean principles, the state’s economy would rebound.
Debra Levantrosser is a leading international professional in the areas of productivity improvement, alignment and change, and facilitation and planning.
She is also the founder of Arbed Solutions which helps business grow and develop the next generation of leaders.
She interviews key players who use the LEAN concepts to reduce waste at their work.

Click here to listen to the radio show & learn how to gain control during those tough conversations

4 DON’TS in Using Constructive Feedback

Okay, you’ve worked on staying calm when others give you constructive feedback.

When people give constructive feedback, they do it to influence future behavior – not to change the past.
Though it may be difficult to hear, try to listen … and:

1. Don’t defend yourself.

2. Don’t deny responsibility.

3. Don’t counter attack.

4. Don’t withdraw.

Click here to listen to the radio show & learn how to gain control during tough conversations

 

Was this helpful?

Let us hear your thoughts in the comment section  below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit Joyce’s website

You can sign up for The FREE video series on “Reducing Conflict in the Workplace” on the blog!

Find out more about The MI Lean Consortium by clicking here.

Until next time, this is Joyce Weiss
and REMEMBER…YOU Get What YOU Tolerate!

 

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Tips to Create a Winning Team

conflict 2 ppl arguing

Do you ever wonder why your team is not as productive and positive as you want it to be?
Do you want to resolve conflict in the workplace by changing things around?

If so, you are in the right place!
My clients ask me to help them deal with tough situations at work.
They know that this is the only way to make change…facing it head on.

Their challenge is that they don’t want to hurt anyone’s feelings or make things worse.
They know how to have those tough conversations and move forward after they learn the techniques that I’ve already shared with you in other blog posts such as:

  • Be Direct with Respect
  • Verbal Aikido
  •  The Gap

Read this post on how to handle tough conversations
Send me any questions that you may have to improve your working condition.

 Reasons Why Team Synergy WON’T Work

Have you ever wondered why your team doesn’t work as well as it can? Does your team…

  •  Believe it is already there?
  •  Continue to use group think?
  •  Allow negative team members to zap the team’s morale?
  •  Know the expectations and roles of others?

If so, discuss the possible reasons to remove obstacles.

Was this helpful?

Let us hear your thoughts in the comment section below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

For more information, articles and podcasts, visit https://www.joyceweiss.com

Until Next Time…This is Joyce Weiss
and Remember…YOU Get What YOU Tolerate!

P.S.  Click here for more information on how to deal with tough conversations

 

 

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2 Tips on Diffusing Defensive Responses

 

Have you ever dealt with someone who became defensive with you?
 How you react will influence your future behavior.

 Here’s today’s tips:

1.  When someone responds defensively to you, ask yourself,
“What did I just do to cause that defensive reaction?”

2.  Whenever someone says or does something that causes you to become defensive;
ask yourself, “What did that person do to cause that reaction from me?”

These 2 tips can help you gain control with your team communications.

Was this helpful?

Check out this short video on how to deal with negativity

 

Let us hear your thoughts in the comments below.
Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.
For more information, articles and podcasts, visit Joyce’s website

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Do You Want to Eliminate Workplace Irritations?

cartoon women boxing in long dressesSuccessful teams know that workplace irritations exist…no matter how perfect the team seems to be!
At times I hear leaders tell me that there is NO stress
at their workplace and everyone gets along  just fine.

Even successful teams need to listen to all team members to insure that they are heard and understood.  There are always issues to discuss since things change constantly.   As long as trust is established, discussing workplace conflicts works like magic.  They can be small such as having everyone come to meetings on time or cleaning up the kitchen.

A colleague of mine, Marilyn Suttle wrote a wonderful book – Who’s Your Gladys?  How to Turn Even the Most Difficult Customer into Your Biggest Fan.

You are in for a GREAT read after you experience Marilyn’s interesting article directly below on Do You Know What’s at the Top of Your Customers’ Irritation Lists?
Enjoy and make sure and check out her website which is at the end of her article.

As part of an experiment, I got out a pad of paper and pen, and walked through each room of my house finding things to add to my irritation list. Anything that bugged me got put on the list. The chipped paint in my dining room, the small rip in the lining of my lamp shade, the disorganized storage area in the basement – no matter how big or small, I wrote it down.

At first, my irritation list was long, and … irritating. Prioritizing and delegation changed all that. After a family meeting, the who, what, and by-when’s were added to the list.  (I admit this idea got a cold reception at first, but my husband and son got on board, adding some of their own irritations to the list and negotiating responsibilities.)
One by one, over the next six months, the house shaped up. As the list grew smaller, my energy and enthusiasm skyrocketed.

Consider what might happen if you were to create a customer irritation list at your place of business. It’s easy to get caught up in the day-to-day running of your business and lose sight of the irritations that ultimately undermine your success.
It’s easy to get caught up in the day-to-day running of your business and lose sight of the small things that ultimately undermine your success.

Do you know what’s at the top of your customers irritation lists? Over time, those irritations may be the deciding factor that pushes customers toward your competitor.

Points to help you break through irritations:

  • Be eager to learn what’s on your customers’ irritation lists.
  • (Don’t forget the people inside your company, aka your internal customers. Their irritations ultimately spill over onto your paying customers.)
  • Notice your role in creating the problem or allowing it to continue.
  • For each irritation, brainstorm several ways to handle it and pick the best one.    Divvy up or delegate.

Enjoy the results!

What do you think? What workplace irritations are you committed to eliminating?

2012 Copyright Marilyn Suttle

Marilyn Suttle is the coauthor of Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan. Marilyn travels internationally to deliver service excellence keynotes and workshops. Marilyn inspires her clients to excel by creating strong, productive relationships in every area of life.  She specializes in creating “Suttle Shifts” in the way people think and act to produce massive results. When you need a keynote speaker or success coach, Marilyn can be reached at  (248) 348-1023, marilyn@marilynsuttle.com or visit www.whosyourgladys.com
To access additional free customer service resources – including blog articles and video tips – visit www.whosyourgladys.com

I will be including several guest authors to contribute their articles on my Bold Solutions Blog.
Let me know how you enjoy their words of wisdom.

If you want more information on this subject make sure and check out my post on How to Create Strong Teams.

Let us hear what workshop issues drive you crazy.
Share your thoughts in the comment section below.

Until Next Time
This is Joyce Weiss, Conflict Resolution Consultant
and Remember…YOU GET WHAT YOU TOLERATE!

Check out Someecard.com for creative cards.

 

 

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831