Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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December 11, 2011 By Joyce Weiss Leave a Comment

5 Team Building Tips to Reduce Conflict in the Workplace

Will teamwork bring in more clients and keep the ones you’ve got? Yes!

People who work together may develop the dreaded “Who cares?” disease. Highly infectious, it slowly erodes all the good efforts that a few excellent workers produce.

However, it’s reversible if you take immediate action. Start with these 10 tips:

1. FIND OR CREATE A TEAM LEADER

Great teams don’t just happen. They are carefully and purposefully built by a team leader. Get someone to take charge – whether it’s the manager or anyone interested in group leadership.

2. DEVELOP GOOD COMMUNICATION

Now that the team leader is in place, call the team together. Focus on how individuals can improve skills and finances and help the company grow ­ only possible by working together.

3. FIGURE OUT WHAT YOUR COMPANY NEEDS TO BE SUCCESSFUL

Every winning business starts out with a purposeful, short-term and long-range plan. Decide what the company goals are for the next day, week, month, and future.

4. ASSESS THE STRENGTHS, WEAKNESSES AND NEEDS OF THE TEAM

When you know who is good at what, it’ll be easy to assign tasks to team members in order to reach the goals. Assign accordingly!

5. AGREE ON TEAM RULES

Successful teams have written rules which they develop themselves. Start with these helpful ones: Tell a person when you don’t agree, don’t talk about people behind their backs, and never be late for trivial reasons. Your team will get the idea after a few examples.

If you want to find out how your team can improve it’s working condition, check out Joyce’s consulting services.  Joyce can come to your workplace for a customized program.  Visit the link below to find out how you can reduce
conflict in the workplace!

You will also hear a podcast to give you more ideas to use with your team.

“Our team was tremendously impacted by the Team Building Program that Joyce Weiss presented to our office. There were several people on our team who did everything possible to avoid one another. During the sessions Joyce helped everyone see how the negative energy between those two individuals affected the entire office. Everyone was given the opportunity to express their concern – which really helped. The best part of the training was when Joyce taught us how to speak directly to each other in a respectful way. By the end of the workshop there was a tremendous difference in our team. The stress level of everyone dissolved. Several weeks went by and I noticed the two people that had the main issue with one another were having a conversation with each other. I called Joyce immediately to let her know how she really left a positive impact on our office. Thank you Joyce!” –

Cpl Steve A. Richardson, Jr, Regional Contracting Office. Marine Forces Reserve

Was this helpful?
Let us hear your thoughts in the comment section below.
Feel free to share these tips with your team-Just be sure to give Joyce credit when you share or publish.
Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time…Remember

“You Get What You Tolerate!”
Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Individual and Team Coaching
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, effective communication, Facts about Stress, personal development, relationships, respect, respect activities

September 14, 2011 By Joyce Weiss Leave a Comment

Do You Live With or Work with A Generation Y? Understanding Different Generations in the Workplace

If so, this blog post if just for you.
Generation Y was born between 1981-1995.

I had the privilege of being the keynote speaker at the Jump Start program for freshmen at Oakland University in Rochester MI.

There were 200 eager freshmen waiting to learn how they can become involved as future leaders during their stay at Oakland University.

Thanks to Chris Jensen (Assistant Director of Leadership and Service) and Meaghan Walter (Graduate Assistant for Leadership Development & First Year Programs) who coordinated & planned the most impressive Jump Start Program.

They made all 200 students feel extremely welcome and important.  The enthusiasm continued throughout the entire day.  It’s a good thing for Vitamin C and caffeine!

Both Chris and Meaghan helped me plan my portion of the program to make sure that it would be a success.
I thank both of them for their important input to help us achieve a most successful project together.

Joyce with Meaghan Walter and Chris Jensen

We started out the session discussing how these young men and women have the world in their hands.
Each one can make a difference due to their desire to share their uniqueness with the world.

The millennial generation…or generation Y has been given many choices.
They want to become active in making the world a better place.

We had a very energetic discussion on the meaning of success.
We discussed that money is good and a hot career is important.
We also discussed that their unique talents will make the true mark in this world.

They all shared their unique skills and talents that they brought to Oakland University.
This was truly book material!

We then discussed the 4 NEW WORK REALITIES which contained information on my experience dealing with conflict in the workplace between employers and employees.
I helped them discover what to expect when they graduate to prepare for their career development.

Work Reality #1:
Generation Y is Both Colliding and Clicking with Gen X, Baby Boomers, & Traditionalists.

Generation Y:  Millennials want to express themselves and their unique gifts.
They are on the move because they see many opportunities that are offered to them.

Other generations watch Gen Y change jobs and see this as a lack of work ethic.
This generation may be finding a better job that fits their skills and talents better.

Each generation has its own positive contributions.
All generations need to be ready to collaborate with each other and discuss challenges openly and respectively.

Here’s a question for you…
How do you think other generations feel about your own generation?

Are these assumptions accurate or generalizations?  The same goes for all generations.

Different equals different.
Different does not equal wrong!

Work Reality # 2:
Commit Fully to Your Education

Commitment …

  • Is a gift that you can give to yourself
  • Empowers you
  • Brings out your very best potential
  • Makes you a more valuable student and future employee

I’ve noticed that people who do whatever it takes to get the job done…

  • Seem to be fulfilled in their life
  • Become experts in their field
  • Understand that “just doing my job” is a sign of mediocrity

I have a question for you…
How are you showing your commitment to be the best at what you do at school or at work?

Work Reality #3:
Constantly Learn

Lifelong learning is the only way to remain competitive.
This relentless drive to acquire new skills & stay informed creates enthusiasm in what you do.

Here is another question for you…
What is the best class that you ever took and why?

The answer may reveal some important information on future training or exploration for you.

Work Reality #4:
Learn From Setbacks and Convert Challenges Into Success

I told the freshmen the following message:

“You won’t always do the right thing.
Maybe you didn’t do well in high school and Oakland University will be your fresh start.
You may get your first C in school or even fail a class.
Do you drop out or start over, learn and improve?

I know what I’m talking about.  Look what I do for a living.
Most people would rather die than give a speech.
Professional speakers face rejection every time they open their mouth.
Some people will not like the speaker’s message, sound of their voice, pattern of their business suit…etc.
I’ve become an expert in helping others turn their challenges into an opportunity due to my own work related challenges.”

Here are two more questions…
What challenge may be stopping you at this moment?
What do you need to do to face the challenge in order to grow?

Failure is never final.
Success does not last forever!

We also discussed multitasking and balancing time between doing homework and having a social life.
Look for these tips from the keynote speech Take the Ride of Your Life in a future blog.

Check out these video testimonials from 3 very bright and positive future leaders at Oakland University.
I enjoyed my time with each and every student and look forward to hearing about their continued success!

Share this blog with your own Gen Y and let me know the result of your communication.
I love staying in touch with my loyal readers!

Was this helpful?

Let us hear your thoughts about your own experiences with different generations.

Feel free to share these tips with your team-just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

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Until next time

Remember, You GET What YOU Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

 

 

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Increase Respect in the Workplace, Keynote Speaker, Miscellaneous
Tagged With: Communication, Conflict and Resolution Specialist, conflict in the workplace, effective communication, Generations in the Workplace, how to improve communication skills, improving communication skills, personal accountability, personal development, resolve conflict and interpersonal issues, respect, Respect in the Workplace

September 5, 2011 By Joyce Weiss Leave a Comment

Did You Ever Facilitate a Meeting That Didn’t Go As Well As You Envisioned?

If so…you are not alone.

This blog post gives you tips to help you plan a very productive meeting.

I had the honor of  presenting a workshop to members of MI Society of Association Executives (MSAE) on BEST PRACTICES AS A FACILITATOR.

Thanks to Nichole Tilma (Director of Professional Development & Special Events for MSAE) who invited me to lead the workshop and to Kathy Bart (Director of Sales at Director at DeVos Place) who did a great job as a co-leader.

 

Kathy Bart, Joyce Weiss, and Nichole Tilma

We started out the program with an important distinction between the words facilitator and expert.

A facilitator is an individual whose job is to help manage a process of information exchange.  A facilitator helps HOW the discussion is proceeding.  Facilitators ask questions versus give answers.  An expert’s role is to offer advice and give answers.
It is important to know the difference because great facilitators understand their role and don’t take over the discussion.  They make sure the group moves forward.

I hope that you find the following best practices as a facilitator helpful:

Set Priorities

Find out what the audience needs to know, wants to know and why are there

Set Ground Rules Such as:

  • Turning off cell phones
  • No side bars with people whispering to each other
  • Checking egos at the door in order to have honest conversations
  • Stopping negativity

Encourage Everyone to Share Ideas by Asking the Group to:

  • Write down 3 ideas
  • Share these ideas with a partner
  • Discuss these ideas in small groups
  • Bring these ideas back to the large group

Have Fun During the Meeting

Bring small toys for the group to play with during the meeting

  • Koosh balls
  • Stress toys
  • Play dough
  • Bubbles

Take 30 Minute Stretch Breaks

  • Have the audience stand and do easy exercises
  • Share the best idea that they learned so far

Get The Group to Take Action by Using Debriefing Questions

  • The most important concept that you learned today is…
  • The first step that you will take is…
  • The biggest barrier that you will have to overcome is…
  • You will overcome the barrier by…

If you use these 5 best practices, your next facilitating meeting will be very successful.

Please send me your most challenging issue on how to facilitate your next meeting.

Also, send me your best practices and I will post them in a future blog…giving you credit!

Enjoy co-leader Katy Bart share what she learned from the session

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Was this helpful?

Let us hear your thoughts in the comment section below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Until next time

Remember, YOU Get What YOU Tolerate!

Joyce Weiss, M.A., CSP
Conflict Resolution Consultant & Accountability Coach

 

 

 

 

 

 

 

 

 

 

Filed Under: Collaboration Strategies, Communication, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Miscellaneous
Tagged With: Conflict and Resolution Specialist, effective communication, group cohesion, how to improve communication skills, listening skills, personal development

November 5, 2010 By Joyce Weiss Leave a Comment

You Never Know Who You Will Meet at Your Next Networking Event

Does this sound familiar? You worked all day and you can’t wait to go home and read a book or watch TV. Or…it’s raining or snowing and you can’t wait to get into your cozy warm up suit or jeans. Yet, you have a networking event written on your calendar. What do you do? Go home? Go to the event? You may rethink not going to your next event after you hear this heartwarming story.

I had the pleasure of meeting Sarah – the Regional Director for AccuQuest Hearing Centers when I spoke at the Bad Axe Mi Chamber of Commerce.

After relocating in MI, Sarah decided to join the Bad Axe Chamber because she needed to find a local florist to do business with. Sarah sends flowers to her customers 24 hours after they purchase hearing aids from AccuQuest.

Who do you think Sarah sat next to at her first Chamber event? You’re right – the local florist – Josh Roggenbuck who owns the Flower Farm in Bad Axe MI.

The plot thickens. Sarah didn’t just meet her new florist. She also met her future husband. She went to the meeting only to find a florist and wasn’t even looking for a husband. They were married 2 1/2 years later!

josh wedding 2

The morale of the story? We’ve all met future customers, new friends, or even a new boss at these events. Remember that there are so many opportunities if we only look for them. Well, in order to build our business or meet new people we have to leave the comforts of our home or office.

Happy networking!

Was this helpful? Let us hear about your own story on how you met a new customer, boss, or significant other at an event. I welcome your comments!

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce.

Filed Under: Collaboration Strategies
Tagged With: effective communication, networking, relationships

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