Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Discover My Proven & Powerful Team Coaching Secret

Do you want to learn a powerful secret from my team coaching tool box?  If so you are in the right place:  Create Your Team’s Code of Honor.

This article contains an exciting exercise that I use in my training sessions on Resolving Conflict and Employee Engagement.  Clients enjoy using this strategy.  They implement the ideas during and after the session.  I hope that you see the value by using this powerful training secret.  It can help you reduce conflict in the workplace and improve your working condition.

 You may be asking yourself, “What is a code of honor?”  A code of honor is a powerful set of rules that govern the internal behavior of any team.

 Team Coaching Secret #1:  Strategies to use a Code of Honor

  • The rules are made by the team
  • Team members are willing to stand and defend the code
  • Each team member is personally responsible and accountable for his or her behavior
  • It allows everyone to do their best work
  • Everyone has to play by the same rules
  • Everyone agrees to put in the time and energy – not just show up for work
  • The team helps finds unique talents of other team members

Team Coaching Secret #2:  The Team Will Not Be Happy All of the Time

  • At times team members will be put on the spot
  • Confrontation is part of the Code of Honor
  • The code will protect everyone on the team from abuse as long as bold honesty, accountability, and support exit.

Team Coaching #3:  Priorities When Using A Code of Honor

  • The code and mission come first
  • The needs of the team come second
  • The needs of the individual come third – it’s not all about you!
    Good luck with this one if you have a narcissist on your team.

 Team Coaching Secret #4:  The Code of Honor is the Police Officer

You may have to have the following conversation when a team member breaks the code:  “This is not about me attacking you. This is about following the code. We all agreed upon the code. I’m uncomfortable doing this yet I need to speak to you since it will benefit all of us. It is not about being mean or blaming you. It is about sticking to what we decided to do.”

 Team Coaching Secret #5:  What to do When You or Someone Else Breaks the Code

  • Take a deep breath
  • Don’t take it personally
  • Acknowledge the person
  • Listen without interrupting If you made a mistake admit it
  • Ask the person how to make it right

 Thoughts from Joyce

Examples of code of honors are the following:

  • Everyone come to the meeting on time
  • No side conversations during the meeting
  • Cell phones are turned off
  • Everyone needs to participate
  • The team supports members when harassment occurs and confronts the bully

The idea is for the entire team to come up with it’s own code.  Leaders can’t persuade others what direction to take.  I’ve seen miracles happen when this exercise is done right.  The team can change the code to fine tune their goals. 

Click here to discover a unique professional development strategy.  It is a powerful on-line coaching Master E-Course:  Communicate with Impact.  Clients work with me on line for 2 months to resolve conflict in their workplace.  They get total support with me by practicing powerful, proven, and practical strategies.

CLICK HERE to learn more about how Joyce can help your company create team synergy through team building consulting.

I want to hear from you!

CLICK HERE to send me your questions about creating your own code of honor.  What is your experience when you created one with your team?  Feel free to call me at 800.713.1926 if you want to explore options how I can come to your organization and facilitate a meeting for you to create your own code of honor.  This is a perfect exercise for any board meeting or retreat. 

Do You Want to See How Your Communication Impacts Your Success at Work?
CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good?
Here’s the LINK

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

Click here to discover a unique professional development program.  It is a powerful on-line coaching Master Program:  Communicate with Impact.  Clients work with me on line for 2 months to resolve conflict in their workplace. 

This personalized 4 week coaching program will help executives to emerging professionals
> Resolve conflicts
> Build communication skills
> Strengthen working relationships
> Using personal scenarios and exercises to address real life issues, participants will work at their own pace
It includes additional online coaching for the month after while practicing the life skills learned. They get total support with me by practicing personalized, powerful, proven, and practical strategies. 
Here’s the link

PS Read more articles and listen to podcasts at our Team Building Strategies Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/team-building-strategies/

 

 

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Overcoming Barriers with Career Coach Tony Robbins

I have been a fan of Motivational and Career Coach, Tony Robbins for a long time.  Several years ago Tony presented his Turn Fear into Power:  The Firewalk Experience Training in Detroit.  His job was to encourage 500 of us to walk on hot coals during the training.  I decided to attend because I learned so much from Tony’s books and other training material.  I was changing careers from being a counselor to a professional speaker.  There were many fears floating in my brain and I wanted to explore the options. I had NO intention of walking on the hot coals.  I just wanted to learn and observe.  My family was taking bets on whether I was going to walk on the hot coals.  I told them to stop wasting their money since this was not my intention.  

Tony wanted us to focus on a real life fear that we wanted to eliminate.  If we walked on fire we would be able to use our fear and turn it into positive energy for future obstacles.  It sounded perfect for my needs since the transition from sitting in an office to traveling all over the United States and presenting to large audiences was going to be a big change.  

By now you probably realize that I walked on the hot coals.  Tony taught all of us how to use this experience to push ourselves.   There were two 12 foot fire beds.  The coals were red hot and were hot enough to burn aluminum.  Bongo drums were beating in the background and it sounded like an earthquake with all of the chanting from the 500 participants.  I had a knot in my stomach, my arms were tingling, I was a bit dizzy…yet I felt the energy from the crowd and before I knew it I was on the other side of the fire bed!  I did it.

People who did not believe in themselves and who did not follow the directions got burned!  We had to say “cool moss” as we were walking on the coals and we had to walk at a normal pace and not stop.  

Career Coach Lesson #1:  Turn Negative Thoughts into Positive Actions

There were people there who felt they could never ask for a raise, change jobs, or speak up to leaders.  I was standing next to 3 people who were skeptics and complained how this was a hoax.  I told myself to move from this group since  I was ready to change and their negativity would hold me back.  Don’t walk away from negativity…RUN!  

We need to look for the positives in a situation or a person even though we may only see the negatives at the moment.  What is one positive quality about your job or your coworker? It may take you a while to find it, but it is so important to start looking for one small positive in order to change the negative state that you may be experiencing.

Career Coach Lesson #2:  Remember the Firewalk Metaphor When Faced with Barriers

It helps when we are self-motivated and use mantras when faced with fear.  We need to listen to stories about people who faced challenges and changed their thinking to overcome these obstacles.  I remind myself how I was able to walk on the hot coals when I use Tony’s system which still works for me today.  

There are some groups who don’t want to attend my programs because the boss forced them to register and they feel that they don’t “need” to be there.  I tell myself to do the best that I can do.  Once I relax and push the negative doubts away, the group’s negativity diminishes and people start dealing with their conflict.  The audience sees that I’m really there for their success.  They sense doubt and fear in their speakers/consultants.  They also know when we really are there to support their career growth.  Of course, this works most of the time.  There are some groups who are facing many obstacles and don’t have the support from their leaders.  I do the best I can to help them look for options on communicating to their leaders.  Doing our best is all we can ask of ourselves. 

Career Coach Lesson #3:  Walk Confidently No Mater What’s Going On

This one lesson is something that has helped me tremendously.  Tony didn’t let people walk on the hot coals if they were not ready or doubted themselves.  He worked with them until they let go of their doubt and fear. I learned the importance of looking and feeling confident even if I didn’t feel that way at first.  Every time I walk into a hostile situation I hold my head up high and tell myself that I’m there to help them resolve the conflict.  They are not angry at me but at their situation.  Many of us take things personally and it usually has nothing to do with us.  

I want to Hear From You!

CLICK HERE to send me your questions on how you overcame a fear.  What action steps did you take as a result of a lesson that you learned?  What message did you receive from this article?  I really want to hear from you.  🙂  

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.  We won’t even walk on hot coals!  

Feel free to call me (248.681.5831) concerning your own team/executive retreats, workshops, and on-line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS CLICK HERE to learn more about Joyce’s career coaching system and put your career on track to your next promotion

Read more articles and listen to podcasts at our Career Skills Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/career-skills/

 

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Strategic Communication Strategies to Insure That Employees Grow

Do you want Strategic Communication Strategies to ensure that individuals grow professionally?
Do you want more group cohesion and ideas on how to convert challenges?
Do you want to build trust to make your team as open as possible?
If so, you are in the right place to resolve conflict and interpersonal issues! Get started by finding answers to the questions that matter. 

Strategic Communication Strategies #1:  Ask Individuals for Their Input

  1. What would you do first if you became the owner of this business?
  2. What do I need to know about your work that I may not know?
  3. What do you need to know about the business that you don’t already know?
  4. What seems to work well here?
  5. What doesn’t work so well?
  6. What opportunities do you see that we’re really not exploiting?
  7. What problems do you see ahead that we’re not discussing?
  8. What do customers/members say to you about our product or service?

Strategic Communication Strategies #2:  Get Feedback from Colleagues and Leadership about Team Members

Clients have asked me to conduct 360 interviews with individuals who they want to promote or who need professional development.  Below you will find a few key questions which will reveal how others see the team member.  Once I interview from 5-10 key individuals I create a report to share with the coaching client.  I make sure that he or she will not know who responded and always look for patterns.

 1.   What are the strengths of _____?
 2.   What 3 things does_____ need to do to make a promotion?
 3.   What does ____ need to stop, continue and change?

I have many more revealing questions which I share with the coaching client.  If you decide to do this make sure that the person who conducts the interviews is trustworthy.  Feel free to contact me to find out how I can help you interview your employee’s leaders, colleagues, and clients.  I create a report and share this with the employee.  I always spin the information that all the information is helpful.  I discuss how we ALL have blind spots if the client tells me that he or she does not agree or trust the people who I interview.

I want to hear from you!

CLICK HERE to send me your questions about conducting 360 interviews for your team.  What is your experience with 360 interviews?  How have they helped and what have been some of the obstacles?

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.  360 interviews are powerful tools to move your organization forward.  This is a great time to discover the benefits if you have never conducted them in your organization.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS CLICK HERE for more information on Encouraging Cooperation and Respect in the Workplace

CLICK HERE to learn more about Joyce’s career coaching system and put your career on track to your next promotion

Read more articles and listen to podcasts at our Career Skills Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/career-skills/

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Individual Coaching for Professional Development

Do you know someone who is receiving individual coaching?
Have you wondered what the benefits are for using a coach?
Do you know individuals who could use some guidance for their own career path or communication barriers?

Many of my clients who use my services as a workshop trainer also ask me to become an individual coach for team members who they want to promote or who need to improve their communication skills.  This article will take you through the process that I use during the individual sessions.   Clients and I have weekly accountability telephone sessions.  An option is to include the client’s supervisor to discuss expectations and realistic goals which will produce change and new outcomes. My clients receive candid feedback and guidance to create action steps and solid results.

We use the following 3 strategies which help clients discover blind spots. We discuss areas for improvement and build on their strengths.

Individual Coaching Strategy #1:  Focus Development

  • What have I accomplished since our last session?
  • What are the challenges that I am facing now?
  • What are the opportunities available to me right now?
  • What am I willing to change in order to move toward my goals?

Individual Coaching Strategy #2:  Using Assessment Tools

  • Discover the client’s strengths and areas for improvement
  • Professional growth tools to fit the needs of each client
  • Tips to use when things get tense especially when others differ from the client’s behavioral pattern
  • Understand the priorities of others and how these priorities may differ from their own

Individual Coaching Strategy #3:  Collaboration Strategies

  • Strategies on how to deal with sarcasm, negativity, and silence
  • Discuss and practice tools to make most conversations safe
  • The GAP strategy which will give clients control on how to respond even during heated discussions
  • Be Direct with Respect® techniques are used which will give clients a tool to use during tough conversations
  • Each session contains exercises to resolve conflict and move clients forward

I want to hear from you!

CLICK HERE to send me your questions about individual coaching and how it could impact your company. What is your experience with coaching at your company? 

Do You Want to See How Your Communication Impacts Your Success at Work?

CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good?
Here’s the LINK

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

Your direct reports or you can start tackling tough conversations with bullies, different generations, and even narcissists once the powerful strategies are learned. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 

PS CLICK HERE to learn how Joyce can transform your life and teach you work-life balance through her personal life coaching.

Read more articles and listen to podcasts at our Life Coaching Strategies Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/life-coaching-strategies/

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Communication Strategies for Successful Leaders

I have 3 questions to see if you or your leaders use communication strategies at work.

  1. Does your team feel safe to have open communication with each other?
  2. Do your employees feel heard?
  3. Is there trust at work?

I would love to be a fly on the wall and listen to your responses!  Obviously, some of you answered “yes” to all 3 questions.  What about those of you who are rolling your eyes right now and wondering how to deal with the passive aggressive or closed down attitude at work?

This article gives 3 powerful communication strategies that my clients successfully use to create trust and open communication.  They all work once leadership knows that everyone has to become involved.

Powerful Communication Strategies #1:  Collaboration Versus a Win/Lose Environment

Leaders need to figure out how to give people permission to build trust.  Use the following ideas:

  • Ask for everyone’s ideas
  • Discuss what needs to stop, continue, and change
  • Invite small groups or individuals to eat breakfast with the boss

Strategic Communication Strategies #2:  Encourage Positive Conflict

You read this right!  Conflict is positive when results are part of the equation.  Conflict becomes constructive collaboration when used correctly.  Remember a time at work or even at home when relationships became stronger after a successful communication.  I know you may be thinking of times when relationships became weakened after a certain confrontation.  The idea is to figure out what worked when things were improved and what didn’t work when the communication failed.

Check out my article on Got Personality Issues at Work?  This short yet powerful post contains many ideas you can use with colleagues who drive you crazy or a team that is experiencing a lot of drama.

Strategic Communication Strategies #3:  Understand That Everyone Deals with Conflict Differently

This is a hard one to handle at times.  We think to ourselves – “Why does she react this way?”  or “I wish he wasn’t so sensitive.”  Our behavioral styles make us unique.  The good news is that we react better with people who have the same behavioral style as we do.  The bad news is that conflict is worsened when we communicate with people who have different behavioral styles. Look for a future article on this important topic.

So Joyce, What Do You Think?

I have a very important question to ask.  How skilled are your people in having tough conversations in a RESPECTFUL way – to make sure they feel heard?  If you look at my logo, it contains 3 words:  Respect-Resolve-Results.  Not feeling heard is one of the largest reasons why people leave their company.  Once leaders understand and use these 3 communication strategies they will see a difference in the morale of their company. 

CLICK HERE to learn how Joyce can help your company eliminate destructive conflict in the workplace

I want to hear from you!

CLICK HERE to send me your questions about how your leaders make people feel heard.  What is your experience with how lack of trust and openness create conflict at work?  Do you have any tips how to initiate a conversation with a leader who you want to share your ideas? What’s the most uncomfortable conversation you’ve had with a leader?

Have you read any good business books lately? I’d love to hear about them.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with leaders and your team once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS Check out my article on Got Personality Issues at Work?  This short yet powerful post contains many ideas you can use with colleagues who drive you crazy or a team that is experiencing a lot of drama.

Read more articles and listen to podcasts at our Conflict in the Workplace Knowledge Page https://www.joyceweiss.com/resources/knowledge-base/conflict-resolution-in-the-workplace/

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831