When giving feedback, be sure you take time and choose your words wisely so that you convey exactly what you mean! You can’t assume that people know what you want.
During one of my conflict resolution programs 2 participants started competing with each other on how their specific department did not receive enough support from the company. The anger was building up and I knew this was a “coaching moment” for the group and the 2 individuals. I quickly intervened and asked both individuals to stop so that their peers could help them explore options to seek resolution to the conflict. Luckily for me both individuals agreed to stop. The audience followed the ideas in this blog and the 2 individuals calmed down and actually listened to each other. This can happen to you also.
Here’s today’s tips:
- Don’t use vague communication such as, “I want you to sell more.”
- Be clear with your communication. Tell people: “I want you to sell $350 per day.”
- Don’t use unclear messages by saying, “Try to be to work on time.”
- Be specific: “We begin working with members at 8:00 am each day.”
Use the ideas from this blog post and watch your relationships improve due to your effective communication skills. Resolve conflict and interpersonal issues. Feel free to use these ideas as listening skills exercises during your training assertive programs
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