Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Strategic Communication Strategies to Insure That Employees Grow

Do you want Strategic Communication Strategies to ensure that individuals grow professionally?
Do you want more group cohesion and ideas on how to convert challenges?
Do you want to build trust to make your team as open as possible?
If so, you are in the right place to resolve conflict and interpersonal issues! Get started by finding answers to the questions that matter. 

Strategic Communication Strategies #1:  Ask Individuals for Their Input

  1. What would you do first if you became the owner of this business?
  2. What do I need to know about your work that I may not know?
  3. What do you need to know about the business that you don’t already know?
  4. What seems to work well here?
  5. What doesn’t work so well?
  6. What opportunities do you see that we’re really not exploiting?
  7. What problems do you see ahead that we’re not discussing?
  8. What do customers/members say to you about our product or service?

Strategic Communication Strategies #2:  Get Feedback from Colleagues and Leadership about Team Members

Clients have asked me to conduct 360 interviews with individuals who they want to promote or who need professional development.  Below you will find a few key questions which will reveal how others see the team member.  Once I interview from 5-10 key individuals I create a report to share with the coaching client.  I make sure that he or she will not know who responded and always look for patterns.

 1.   What are the strengths of _____?
 2.   What 3 things does_____ need to do to make a promotion?
 3.   What does ____ need to stop, continue and change?

I have many more revealing questions which I share with the coaching client.  If you decide to do this make sure that the person who conducts the interviews is trustworthy.  Feel free to contact me to find out how I can help you interview your employee’s leaders, colleagues, and clients.  I create a report and share this with the employee.  I always spin the information that all the information is helpful.  I discuss how we ALL have blind spots if the client tells me that he or she does not agree or trust the people who I interview.

I want to hear from you!

CLICK HERE to send me your questions about conducting 360 interviews for your team.  What is your experience with 360 interviews?  How have they helped and what have been some of the obstacles?

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.  360 interviews are powerful tools to move your organization forward.  This is a great time to discover the benefits if you have never conducted them in your organization.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS CLICK HERE for more information on Encouraging Cooperation and Respect in the Workplace

CLICK HERE to learn more about Joyce’s career coaching system and put your career on track to your next promotion

Read more articles and listen to podcasts at our Career Skills Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/career-skills/

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Professional Development Strategies To Manage Upward (Part 2)

Many of you sent me private emails after you read the last post on Professional Development Strategies to Manage Upward.  I decided to continue the conversation.

Here are 2 questions that will be covered in this post:

  1. What important conversations do you need to have with your boss?
  2. How have you used an experience with a bad manager/boss so you don’t become like him or her?

    The content comes from numerous client interviews who shared this valuable information.  As you read their responses, think how you would answer me if I asked you these questions.  You may decide to have important conversations with your boss!

Professional Development Strategies #1:  What important conversations do you need to have with your boss?

A Director of an organization told me that he has career uncertainty.  “It’s like a race and fighting for the position.  I have the aspiration to be the CEO of the company.  I keep in check with superiors and I’m having the necessary conversations.  I ask them what I need to do to get there.  Am I doing something that you want me to change?  I have received important feedback to work on my professional development. Some of my colleagues think that I’m being aggressive.  I don’t feel that way because I’m not being pushy.  I’m asking top leaders what I need to do to get promotions.”

Thoughts from Joyce about Professional Development Strategies #1

My client will probably become the  CEO in the future because he is asking the right questions to the best people.  Many people are too timid to ask for what they want/need.  This passive behavior doesn’t work very well because if we don’t show that we are strong leaders, we won’t become one.  Remember, “You Get What You Tolerate!”  If we wonder internally why we don’t get promoted…and don’t take action, we will continue not advancing in our career.  People tell me that they are shy and just can’t have these important conversations.  I tell them to stop labeling themselves as “shy” since that behavior will not be beneficial if they want to become a future leader.

How have you been promoted?  What important conversations have you had OR do you need to have with your leaders?

Professional Development Strategies #2:  How have you used an experience with a bad manager so you don’t become like him or her?

An emerging leader told me that her former boss never appreciated the team.  She said, “As a result of my previous boss, I make sure to do what I can to appreciate my team.  Food seems to work well at this job!  We have hot dog Fridays and grill outside for lunch.  They decide what restaurant they want to visit when it’s their birthday.  I give them gift certificates yearly and they appreciate this a lot.  We give a generous yearly bonus for all employees no matter how long they have been here.  We have weeded out the slackers because everyone on the team deserves this recognition especially when we do well during the year.”

Thoughts from Joyce on Professional Development Strategies #2

It’s not rocket science to know the importance of appreciation.  The challenge for many leaders is that they take appreciation for granted.  At least 50% of my coaching clients have told me that appreciation is something that doesn’t come easily to them.  This is not surprising because many of them did not have the best bosses to learn from in their own experience. 

Food really does work.  It does not need to cost you a lot of money.  Ask your team what kind of food to include in future meetings.  Invite them to plan a pot luck lunch.  This is an easy fix to improve morale.  Celebrate the diversity of your team by encouraging them to share foods from their culture.  Your team will learn about each other and watch the morale improve.

I want to hear from you!

CLICK HERE to send me your questions about creating important questions with your boss.  What is your experience with a bad boss and how have you learned from him or her? Have you read any good business books lately? I’d love to hear about them.

Do You Want to See How Your Communication Impacts Your Success at Work?
CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good? We can set up a 15 minute laser FREE phone coaching session to discuss your results since I appreciate you being a loyal reader.
Here’s the LINK

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start improving relationships at work and develop your career once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to learn more about Joyce’s career coaching system and put your career on track to your next promotion

Read more articles and listen to podcasts at our Career Skills Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/career-skills/

 

 

 

 

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Strategic Communication to Get Noticed More in the Workplace

Do you know how to use strategic communication with your leadership?
Do you want to learn and use a new strategy to feel heard at work?

Great!  This article will provide 2 simple techniques you can use to speak to leadership.

I recently spoke to leaders at a financial conference.  There were both emerging and experienced leaders in the audience.  We discussed how to deal with bullies in the workplace and how to resolve numerous tough situations.  I will be using more of their ideas in future articles

Strategic Communication #1:  Make The Conversation Safe

Here’s a strategy to use when you want to have a tough conversation with leaders.  If you work for a bully, you will have to rethink your approach!  This scenario came up when an emerging leader was not included in certain social gatherings and meetings.
Start out by filling in the blanks:
I don’t want:
I do want: 
For example:  “I don’t want to be disrespectful.  I do want to understand your reasoning for certain decisions.”

This will start the conversation going by asking to be kept in the loop if that’s possible.

Strategic Communication #2:  Use the Power Formula

Fill in the blanks below
I am:
when:
because:

For example:  “I am frustrated when I don’t feel “heard” because I would like to have a seat at the table and work as a productive team member.”

This strategic communication may get the attention of your leaders that you are actively interested in being part of the team and want to be included in the decision-making process.  You need to be ready for constructive feedback if and when you hear why you are not included.  Your leaders need to be aware of your desire to be part of the big picture thinking for the company. 

Want to learn more? 
CLICK HERE to check out the premier program Communicate with Impact!  It develops leadership skills and teaches strategic communication to help participants grow professionally.  Clients are supported personally by me to achieve long term and positive change.  Sound good?  Here’s the link.

I want to hear from you!
CLICK HERE to share your experiences on how you received positive attention from your leaders and you felt heard.

CLICK HERE to learn more about Joyce’s career coaching system and put your career on track to your next promotion

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life. Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on-line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS  CLICK HERE If you like this post on Strategic Communication to read my article on Enhance the workplace to increase the work pace.

Read more articles and listen to podcasts at our Career Skills Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/career-skills/

 

 

 

 

 

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A Powerful Tool to Plan Your Next Tough Talk

How would you like to read an article that will give you an important tool to help you plan your next tough conversation?

An article of mine was recently published in Impact which is a highly respected magazine for members from MI Society of Association Executives – MSAE.ORG

The Michigan Society of Association Executives is a not-for-profit membership organization that serves similar organizations in a variety of managerial and staff specialist roles. They are the association for associations  in Michigan! Their mission is to ensure a knowledgeable, professional and successful association community.

President, Cheryl Ronk is one of my first clients over 30 years ago!  We have partnered in several projects over the years.

 MSAE gave me permission to share the article 5 Steps to Conflict Resolution with you.  Sound good?

Click HERE to read the article.  You will find this tool helpful to create your action plan with bullies, narcissists, or any difficult person.

1.  Identify the situation
2.  Make an appointment to discuss the conflict
3.  Craft your “I” message
4.  Set your goals
5.  Get closure

I want to hear from you!

CLICK HERE to send me your questions or concerns. What is a tool or strategy that you use when you have to have a tough conversation?

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them top performers in their industry. Joyce is an author, Communication Strategist, and a Certified Speaking Professional. Call 800.713.1926 or email: Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS   Click HERE to read the article.  You will find this tool helpful to create your action plan with bullies, narcissists, or any difficult person.

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Latest Frustrations For Top Level Leaders

The best way to find out if you can trust somebody is to trust them – Ernest Hemingway

Do you feel that your team is disengaged and employees are pushing back?

This post is all about the stress and frustrations that my clients feel at work. I interview them before each program and specific trends are appearing.

What are the frustrations?

Top level leaders are exhausted because they are taking over the responsibility from their directors or managers who are not having tough conversations with their team.

Why does this happen?

As you know many managers/directors are not trained sufficiently on how to deal with tough conversations. They have their job responsibilities and share their frustrations with their boss and the boss takes over!

Click HERE to read my article on How Effective Are You at Setting Boundaries at Work?

What can top leaders do to change this?

Top level leaders must have that tough conversation even if their senior staff pushes back and says, “I am too  too busy to have productive conversations with employees.” Everyone is busy. It is up to upper management to empower the entire team to feel safe and deal with bullies, narcissists, or low productive employees.

Specifically What Can I DO?

Stop rescuing your team by taking over their job responsibilities especially if your communication skills are excellent. This is your time to train managers and directors to do this on their own. You may think that I’m sounding like MRS. Tough Gal. I’m not. I hear complaints daily about employee morale and some leaders are in a rut and continue this same pattern.

Whose Responsibility is it anyway?

Everyone’s! Not just top leaders…the entire team. It will take you longer to resolve this conflict in the workplace especially if there is no trust or lack of training programs. But it is solvable. Recognize that there is a conflict with communication in your organization and do something immediately.

What Resources do you have for us?

So…What about you? I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered.

Please CLICK HERE to Leave a Comment or Question

What frustrations and stress do you experience at work with colleagues or leaders?  Send me any comments that you have about this article.  Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, communication strategist,  and a Certified Speaking Professional. To book Joyce to speak at your event or create long lasting positive change call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS Stay tuned for our new blog template that will be easier to read.  Don’t worry, the content will still contain strategies on how to build employee engagement, accountability and your quality of life!

PPS  Click HERE to read my article on How to Set Boundaries at Work

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831