Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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April 26, 2015 By Joyce Weiss 4 Comments

Working With a Jerk: Story #3

mean man pointing fingerThis is the 3rd article on the topic Working With a Jerk.  There will be more stories on this topic because my readers have been sending me private messages describing their experiences.  I have enough examples to cover 6 months of articles!  You will receive more examples along with the other topics on resolving conflict in the workplace.  Are you ready for this week’s true story?  I hope so because it is another unbelievable one.

Janis and her mom work together in a mid sized company.  Jim is a colleague of theirs and is known for his sarcastic and biting words.  Janis, her mom and Jim were talking at lunch when Jim pointed his finger at Janis and said,  “Janis your hair cut suits you and your outfits are very professional…not like your mom’s outfits.”  Did you catch your breath?  Yes, this did actually happen!

I have four questions for you:

1.  What would you say to Jim if you were Janis?

2.  What would you say to Jim if you were Janis’ mother?

3.  What would you do if you were Jim’s boss and you heard this conversation?

4.  What story do you have about working for a jerk? 

I want to hear from you! 🙂

Click HERE to tell me how you would react and what you would say. 

Joyce, What Do You Think?

If I were Janis I would step back after the shock wore off and say something.  We don’t always have to say things immediately.  It is smart to back off and plan a strategy at times.  “I was caught off guard” is my favorite phrase to use when I speak to someone the next day. 
“Jim, I was caught off guard when I heard those mean comments about my mom when she was standing right next to us.  My mom and I were surprised about such insensitive words.”  This way you are setting up a boundary for Jim and “hopefully” he will think before he opens up his mouth again.  If he repeats his insensitive comments, I would do my best to stay away from him.  He will chose someone else to ridicule.

Click HERE if you want to read Working With a Jerk story #1.

I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

Click HERE if you want to read Working With a Jerk story #1.

Filed Under: bullying in the workplace, Communication, Communication Skills, Conflict in the Workplace, How to Improve Communication in the Workplace
Tagged With: bullying in the workplace, Communication, how to improve communication skills

April 19, 2015 By Joyce Weiss 4 Comments

When You Work With A Jerk: Story #2

conflict fighting over money pileSome of you may be thinking that these articles were written just for you especially if your workplace has colleagues who don’t know how to work well with others.  Then again some of you may not relate to these examples of working with a jerk because your workplace is conflict free…lucky you!

This week’s story is one that really rocked my boat.  A few of my clients were discussing Pam, a manager who is extremely competitive during  my Be Direct with Respect® trainings.  Pam will do what ever she can to show her boss that she is the star manager who deserves a promotion.  Pam secretly took a video on her cell phone while Todd, another manager was making a presentation to a client.  Pam hoped to show her boss that Todd’s thick accent was a communication issue.  The  other team members understood Todd and most importantly the client did too.  Pam wanted to shine and let her boss know that Todd’s “language barrier” was stopping the team from making more sales. 

I have three questions for you:

1.  What would you do if you were the team members who thought Pam was out of line?
2.  What would you do if you were Pam’s boss?
3.  What would you do if you were Todd and found out what Pam did to you?

Click HERE to send me your response how you would react to the 3 questions above.

So, Joyce What Do You Think?

I will share your responses when after you send them to me at the link below.  The main idea is that trust is non existent on this team.  Expectations and communication have to be clear – which is the leader’s responsibility.  Competition works great especially with sales teams.  Brutal cut throat competition does not.  Think about your siblings and how they wanted mom and dad to love them the most.  🙂  It is not a pretty picture and at work it’s even worse.

Click HERE to read Article 1 on Working with a Jerk.

 Click HERE to read my article on So, Do You Think You Have a Strong Team?

 I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant and Business Therapist

I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients resolve their conflict and they get a better night’s sleep!

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 Click HERE to read my article on so, Do You Think You Have a Strong Team?

Filed Under: bullying in the workplace, Conflict in the Workplace, How to Improve Communication in the Workplace
Tagged With: bullying in the workplace, conflict in the workplace, resolve conflict and interpersonal issues

March 9, 2014 By Joyce Weiss Leave a Comment

Don’t Be Rude: Include!

Open Up Lines of Communication with Your Team and I Don’t Mean…Gossip!

conflict cave can u get alongOkay, you’re working on becoming a master communicator. Here are more ideas to help you build stronger teams without letting the office gossip send communications out for you.  Gossip is still prevalent in today’s workplace.  This creates much stress for leaders who want and need to stop groups forming clicks and spreading mean comments about others.  Some of you may think that this is the same behavior that you experienced in high school.  The BIG difference is that leaders can stop this kind of behavior and confront others by using Be Direct with Respect strategies.  This article will help reduce conflict in the workplace.  

A possible response would be…”I am frustrated when I hear office gossip because this kind of behavior is creating stress and reducing productivity.  We need to have a meeting about this and make ground rules so that we start concentrating on taking care of our external and internal clients.” 

I suggest that leaders have this tough conversation first and then move on to something productive such as asking important questions to the entire team.

Here’s today’s tips:

1. Tell them about the great work that the ENTIRE team is doing.

2. Ask for their opinions.

3. Ask what they like/dislike about their jobs.

4. Ask how you can improve their work.

By asking these questions, you can cut to the chase and find out what is on your team’s mind.  This will also show that you want to set boundaries and show them that spreading gossip is not productive or acceptable under your watch!

Click here for a short video on How to Deal with Difficult People

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS Click here for a short video on How to Deal with Difficult People

 

 

 

Filed Under: bullying in the workplace, Conflict in the Workplace, How to Improve Communication in the Workplace, Increase Respect in the Workplace
Tagged With: bullying in the workplace, improving communication skills, Respect in the Workplace

January 14, 2014 By Joyce Weiss 2 Comments

Inspect Respect: Respect is a 2 Way Street

conflict business man being blamedDo you deal with a workplace bully and want to know how to set boundaries with this person to improve conflict in the workplace?
Did you have an important conversation that changed your life?
This blog post describes a turning point in my life.  I hope that it will unlock your own story.

Why RESPECT is so important to Joyce

I was asked to be a guest on the TV show Impact.  The host – Mike Domitrz, founder of Date Safe Project wanted me to share my story on why “respect” was so important to me both personally and professionally. He found me on line because of my trademark Be Direct with Respect®. I started thinking about what I would say and was at a loss for words…this doesn’t happen often being a conflict resolution consultant and keynote speaker! 🙂

I started asking friends why respect was important to them so I could start thinking of my own reasons.

Watch this 14 minute TV show-Impact (below)  with host Mike Domitrz, founder of Date Safe Project 
which describes a conversation that impacted my life.

Look for a future article on Mike Domitrz about the remarkable messages he gives to schools and military about respect, healthy dating, and sexual assault.

I remembered a turning point in my life which was buried for a long time.

I was 21 and just graduated from college as a teacher. I just moved out on my own. I was a free spirit who was always focused on doing well in school. My parents taught me that hard work and persistence were key ingredients to a successful life. My self-esteem was intact. So I thought!

Then I met Jerry, a talented attorney. After a one year court ship, we were married and that’s when the battles began. Our arguments were like we were in a court room with a judge always present. Jerry was very articulate, and because I was not trained in the art of debate, I was no match. I am a positive person who loves to have fun, and tries to be fair. This situation was not fair, and I didn’t have a clue how to stand up for myself.

After living like this for several months, I started to feel like all my energy had been zapped. It was like the defragmenters in Harry Potter. I started feeling invisible…like I had no voice. I didn’t want to get a divorce, but I knew I couldn’t continue living like this.

I became a woman on a mission to learn all about assertiveness so I could get my husband to behave! One book, The Dance of Anger by Harriet Lerner really opened my eyes. Dr. Lerner wrote that when one person in a relationship changes the steps of the dance the other person follows. It finally became so clear to me. I was trying to change Jerry and nothing ever changed except my frustration level! I knew that I had to alter the steps of the dance. I was the one who needed to change. I needed to take a risk and have a tough conversation the next time a disagreement came between us.

I can remember the argument that broke this passive pattern.

I was filled with excitement about my decision to go back to school and pursue a career in counseling and coaching. Nothing would stop me now. I thought that Jerry would be as thrilled as I was that I would go back to school and help others resolve their issues on their own.

I couldn’t wait to share my new ideas with Mr. Lawyer. Have you ever been caught off guard when someone reacts in a different way than you thought they would act? Well I was caught off guard…big time when Jerry “told me” that going to school would be a waste of time. He “wanted” me to go into sales since he knew how focused I was and that I was a hard worker.

The old Joyce disappeared during THAT argument. I was calm, took a breath and a huge risk and said, “I am frustrated when I share my excitement about becoming a counselor because my ideas are discounted.” I changed the dance steps! Jerry was surprised with my direct statement. I respected him and was not sarcastic and most importantly I respected myself by standing up for what was important to me.

That one conversation changed our entire relationship.

It took many more books and months of coaching for both of us to change our steps. Now let’s fast forward 47 years. We are still happily married. Of course we disagree, yet we are now equal and there is no winning or losing. When people ask me why I became a conflict resolution consultant …I tell them that I married a lawyer. They laugh and think that I’m joking. You know the rest of my story.

So what about you? Is there a moment in your life when something changed…when you finally spoke up for yourself? We all have our own story. Some of us are still struggling and not getting the respect that we deserve. You have to be the one who changes in order to improve any relationship…not them. What message is speaking to you right now after hearing my story? 

Was this helpful?

Please send me any comments that you may have for this blog post.  Place your comments by hitting the “comment link” at the end of this post. Loyal readers like you help us find more people who could benefit from these articles.  Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these ideas on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance.

Remember…You Get What YOU Tolerate!

PS Read this article on Setting Boundaries with Workplace Bullies to reduce conflict in the workplace and improve communication.

 

 

 

Filed Under: bullying in the workplace, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Increase Respect in the Workplace
Tagged With: bullying in the workplace, how to improve communication skills, Respect in the Workplace

March 18, 2011 By Joyce Weiss Leave a Comment

Do You Have a Successful Team? Do You See Bullying in the Workplace?

My clients have seen some negative behaviors that are making it hard for them to create a successful team. They are experiencing more bullying in the workplace.

Make sure to confront the bullies by using be direct with respect®.
Check out this past blog post with ideas on how to do this successfully.

Communication tips: bullying in the workplace

Check out how your team works together. Are they working in harmony to make a great team?
Do the following statements apply to them?  If not, how can you make them true?  Do they…

1.       Trust each other?

2.       Engage in unfiltered conflict around ideas?

3.       Commit to decisions and plans of action?

4.       Hold one another accountable for delivering against those plans?

5.       Focus on the achievement of collective results?

Was this helpful?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Listen to the  podcast below  with Joyce on conflict resolution.

Conflict in the Workplace Podcast

Filed Under: bullying in the workplace
Tagged With: bullying in the workplace, conflict in the workplace, effective communication, resolve conflict and interpersonal issues, what is communication

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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