Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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You Have an OK Team…Now Make it an A Team

cartoon High 5 Yes 009

 

 

You’ve worked hard to create a successful team.

People are getting along and things are going well…but you know that they can become more engaged.  You may want to improve accountability with some of your team members.  Morale is OK yet you want the environment to be a bit more positive.
This article is a good start for you to turn your team into an A team.

 

 

Here are your next steps to develop an even stronger team:

1.  Assess the strengths and weaknesses of the team. 
It will be easier to assign tasks to team members.

2.  Agree on team rules.
Strong teams have written rules which they develop themselves. Start with these helpful rules: Tell a person when you don’t agree, don’t talk about people behind their backs, and never be late for trivial reasons.

3.  Find or create a team leader
Great teams don’t just happen. Find someone to take charge – whether it’s the manager or anyone interested in group leadership.

Click here for more ideas on How to Create an A Team

Thoughts from Joyce

My clients know that good is not good enough today due to stiff competition.  Our brainstorming sessions are always very exciting when we discuss ways to change how  teams communicate.  There is always a better way to communicate and conflict is there even if you think it is not present.  Think about your own team and what rules it can come up with to reduce conflict in the workplace.  I will write about the Code of Honor in the next article which will give you more ideas on how to do this.  Feel free to call me at 800.713.1926 to discuss how we could make your team into an A Team.

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

 Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

PS  Click here for more ideas on How to Create an A Team

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Making Amends to Become Better Friends

conflict f m yelling

 

Is there someone at work with whom you’d like to improve your relationship? Decide what you want to say to this person. Make sure that you practice before you communicate your concern to the other person. You will get better results when you communicate in a positive and productive way.  Watch the communication improve in the workplace immediately!

 

 

 

The power talk formula is a great tool to help you gain control in stressful situations.

I am ____________________ (your emotional response-

When __________________(non judgmental statement)

Because _________________(how it affects you)

For example: “I am frustrated when we discuss the importance of team participation because no one gives input at our staff meetings.” This is a safe tool that lets others know about expectations in a non judgmental way. Do your best not to use the word – you!

Click here for my 3 minute video on the power of direct communication. I tell a story about a neighbor borrowing a rake and my clients really enjoy the message. 

Want to Use this Article in Your Newsletter or on Your Website?

 Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

 This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

Click here for my 3 minute video on the power of direct communication. I tell a story about a neighbor borrowing a rake and my clients really enjoy the message. 

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Great Leaders Ask The Right Questions

cartoon oops fb out of timeLeaders who really understand the importance of employee involvement ask their team for input.  This is nothing new!  This is something that many leaders don’t do.  You may ask…”Joyce, how can you say such a bold statement?”  I’m glad that you asked.  I have had the privilege of working with some of the greatest leaders in Corporate America.  The questions in this article come from my clients who learned how to grow from being a good leader to becoming great in his or her field.

Voltaire suggested that we “Judge a man by his questions rather than by his answers.”

Here are some thought-provoking questions you might pose. They will elicit ideas for doing things better:

 1. What would you do first if somehow you became the owner of this business tomorrow morning?

 2. What is the best use of your time? Your knowledge and abilities? How are they being wasted, if they are? What could you be doing that you are not doing?

3. What should I know about your work that I don’t know? What do you need to know about the business that you don’t know?

 4. What seems to you to work well here? Why? What doesn’t work so well? Why do you suppose it doesn’t?

 5. What opportunities do you see that we’re really not exploiting? What problems do you see ahead that we’re not aware of? What would you do about them?

6. What do customers say to you or reveal to you about our product(s) or service(s) – about price, quality, the competition? What three comments do you hear most frequently?

Click here for more ideas to improve morale and employee engagement.

Send me your GREAT Questions that you ask your team to engage them to be their very best.  I will send a hard copy of my booklet, “19 Surefire Ways to Bring More Joy and Harmony into Your Life” to those of you who send me quotes that I use in future articles. 

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:  A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com.  Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.  I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

 PS Click here for more strategies to improve morale and employee engagement. 

 

 

 

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Don’t Be Rude: Include!

Open Up Lines of Communication with Your Team and I Don’t Mean…Gossip!

conflict cave can u get alongOkay, you’re working on becoming a master communicator. Here are more ideas to help you build stronger teams without letting the office gossip send communications out for you.  Gossip is still prevalent in today’s workplace.  This creates much stress for leaders who want and need to stop groups forming clicks and spreading mean comments about others.  Some of you may think that this is the same behavior that you experienced in high school.  The BIG difference is that leaders can stop this kind of behavior and confront others by using Be Direct with Respect strategies.  This article will help reduce conflict in the workplace.  

A possible response would be…”I am frustrated when I hear office gossip because this kind of behavior is creating stress and reducing productivity.  We need to have a meeting about this and make ground rules so that we start concentrating on taking care of our external and internal clients.” 

I suggest that leaders have this tough conversation first and then move on to something productive such as asking important questions to the entire team.

Here’s today’s tips:

1. Tell them about the great work that the ENTIRE team is doing.

2. Ask for their opinions.

3. Ask what they like/dislike about their jobs.

4. Ask how you can improve their work.

By asking these questions, you can cut to the chase and find out what is on your team’s mind.  This will also show that you want to set boundaries and show them that spreading gossip is not productive or acceptable under your watch!

Click here for a short video on How to Deal with Difficult People

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS Click here for a short video on How to Deal with Difficult People

 

 

 

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Hear Others Out & Bring Good Ideas In

cartoon boring meeting and snoringMake Active Listening Part of Your Team Communication to Reduce Conflict in the Workplace

  • Is there more texting than listening in your workplace?
  • Are your colleagues making or answering calls during important face to face meetings?
  • The important question is…Are you listening at work?

If you answered “yes” to any of these 3 questions, please don’t despair…We are ALL guilty of not listening or focusing on others at times.  Listening – really listening – is a skill that needs to be learned and honed. 

 

Start paying attention at your own workplace and see how you and others can improve in these areas.  Bring up this topic at your next meeting.  I encourage my clients to discuss the tips below and many times they start to groan (groaning is a good sign!) when I ask them to pay attention to these tips.  I realize that they are obvious.  I also know that mistakes happen as a result of NOT following these 5 ideas.  If everyone is using them…then why is communication such an issue for most workplaces?  I always ask clients what is it costing you NOT to fix communication.  They answer this question with a sigh and a dollar amount on lost productivity…it really is mind boggling.  So, please pay attention to the obvious and watch your bottom line improve!

Click here to read more information on “How to Fix Team Communication:  Team Members GOT No Respect?”

Follow these tips:

1. Don’t interrupt

2. Don’t judge

3. Understand contributions from the speaker’s point of view

4. Summarize

5. Reflect back the ideas and feelings from others

 By turning off your internal self talk (“I can’t believe she is saying this.” or “ I wish he would stop telling his long winded story.”) you will become a master communicator.

 Want to Use this Article in Your Newsletter or on Your Website?

 Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com.  Visit her website at https://www.joyceweiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

 Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

 This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

PS  Click here for an article on “How to Fix Team Communication:  Team Members GOT NO Respect?”

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831