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You will receive access to a series of 20 short videos that reveal 20 secrets to decrease stress and reduce conflict in your workplace. It will help you:

• Gain control in tough conversations
• Build respect between generations
• Resolve issues with bullies and difficult people

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I hope that these tips will help your company continuously grow and improve. My next article will give you tips on using Be Direct with Respect®.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

You may be wondering what the most important tip is to reduce conflict in the workplace. We covered so many ideas in this series and all of them are tools to help you during tough conversations.

The one tool that is the king or queen of all tools is Be Direct with Respect®. It is a learned skill, a willingness to risk rejection by communicating directly yet gently. It deepens relationships and resolves issues. If you integrate the “power talk formula” into your responses, it may make difficult communication a bit easier for you.

Here is a story to help you see how this tool can help you.

Sue, a client of mine was traveling to Europe for a business trip with one of her colleagues, Mike.  Even though Sue was very excited about the trip, she was apprehensive because Mike was a very negative person. They arrived in London and were standing in line to present their passport.  Sure enough Mike started complaining about the long line and he was starting to make a scene.  Sue knew that she needed to do something yet she did not want to make Mike upset.

All of a sudden she remembered the power talk formula that she learned from a coaching session with me. She took a deep breath and said, “Mike, I agree with you that it is ridiculous that this line is so long. It is hard for all of us to travel and we are all tired. I feel frustrated when I hear all of this complaining because the complaining is bringing me down.  Let’s spend this time to find out ways on how we can help our customers when they have bottlenecks in our company.”

Mike did not get defensive because Sue did not blame Mike…she made an honest comment… with good intent.  They discussed ideas on how to help their customers and this deepened their relationship.

The next time you are in a situation like this think about verbal aikido and do your best not to push back but pull back…just like Sue did when she agreed with Mike about the long line. Remember the I am…when…because formula which will help you express yourself without making the other person feel defensive.

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Thanks for spending your time with me reading all of these articles. I hope that they will help you reduce conflict in your workplace.

If you want to go further and continue the momentum please check out the Be Direct with Respect®: Communicate with Impact E Course at Joyceweiss.com.

You will receive the following benefits after taking the course: Express yourself in a concise and respectful manner to become stronger at being direct and truthful Build mutually beneficial relationships with co workers and family members Reclaim productive time by transforming energy draining negativity and workplace bullies into positive energy Problem solve real situations and reduce conflict in the workplace Isn’t it time to get the respect that you deserve?

For those of you who want to continue your professional development please call me at 800.713.1926 to find out about my 3 month telephone coaching program.  This is for those of you who want to see dramatic communication improvement.  You will get more control in your day and experience less stress. Or you can buy it now:

Be Direct with Respect®: Communicate with Impact E Course

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

Learn more about this topic here:

Accountability Coaching Defined

More from Joyce Weiss:

If you enjoyed this video series, you may enjoy checking out Joyce’s resources for your continuous professional development:

	Communicate with Impact: When you follow the steps in my “Communication with Impact” e-course you will transform your relationships at work and at home!
	Complementary Discovery Conversation: Think your company is different? Want to take your team to the next level of success? Schedule a Complementary Discovery Conversation with Joyce Weiss and discover what’s possible for your work group.
	Full Speed Ahead: When you read my book, Full Speed Ahead:  Become Driven by Change you’ll discover how to achieve your personal and professional best.
	Take The Ride of Your Life: Get the book, Take the Ride of Your Life, by Joyce Weiss and discover how you can take more control in your life.

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

We learned in the previous articles that people who hold on to grudges waste a lot of energy living in the past and blaming others. Happy people don’t carry grudges and are more open to resolving conflict. They know how to let things go and move on.

When you deal with bullies do your best to get into the gap by taking a breath and decide how you want to respond. Pushing back or remaining silent will not get the results that you want.

Remember that you have many options to use.

1. Review and use the power talk formula:
   I am…when…because
   “I am frustrated when I give ideas to the team because the interruptions stop our creativity and collaboration.”
2. Use verbal aikido and agree with the bully or negative person.
   “You are right I can see how my enthusiasm can be a bit too much at times.”
   By agreeing you pulled back.  You did not lose control…you just agreed.

The bully may respect you after you use these tools because you didn’t let him or her crush your ideas and self-esteem.

I hope that these tips will help you during tough conversations. The next article will give you resources to use to reduce conflict in the workplace.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

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If you enjoyed this article, you may enjoy the following articles.

Do You Want to Improve Team Morale by Reducing Conflict in the Workplace?

5 Steps to Reduce Conflict in the Workplace:  A Simple Process to Remove Barriers

Enjoy this short podcast on improving communication skills by using power talk

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

This article will give you ideas on how you can react the best way that you can…even to bullies. You may not always get the results that you want but you will feel better about yourself.

We all hear the words stimulus and response.

• The stimulus is something that happens to us…
  For example when someone speaks in a sarcastic way.
• The response is how we react to something.
  In this example it would be how we react to the sarcasm.

I’d like to add creating a gap to our equation. This is where you decide how to react. I always suggest that we take a breath and pause for a quick moment to decide what you want to say to the person.

You can react in the following ways when you create a gap:

• Use sarcasm
• Ignore them
• Take revenge
• Let it go
• Thank them

One of my favorite stories is the rake story. You go to a neighbor to ask him to borrow his rake and he says, “No” Next week he comes to your house and asks to borrow your shovel. You can either:

• Say “You’ve got to be kidding.”
• You can give it to him with a sarcastic comment such as, “I’m better than you”
• You don’t say anything and show him a mean look.
• Or you can ask him the reason why he did not give you the rake and give him the shovel without any hesitation.

I recommend that we ask ourselves, “What is the best way to respond so that we feel good about ourselves?” It does help to let go of things that happened yesterday and to give up revenge. Keeping score takes too much energy.

We usually have more ways to respond. We don’t have to get defensive, be sarcastic, take revenge or suffer in silence. Of course we don’t always respond the best way we can. Take a moment and ask yourself what you learned about your response so that you don’t repeat this pattern. It is better to pull back and not push someone when they attack you with sarcasm.

I hope that these tips will help you take your communication to a new level. The next article will give you tools to use during tough conversations.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

Ready for the next step?

Dare to turn conflict in the workplace into creativity and bigger profits!

When you follow the steps in my “Communication with Impact” e-course you will transform your relationships at work and at home!

You’ll discover the secrets to:

• Gaining control in tough conversations
• Building respect between generations
• Resolving issues with bullies and difficult people

Read what my client, Tom said about the course:

“Your program affected significant change in our organization. Your practical strategies gave our leaders real tools to boost morale and pull their teams together.” – Tom Cieszynski, Executive Director, South East MI Health Assn

Discover how you can improve your working condition immediately by clicking on the link below:

How to Improve Communication Skills

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Use Be Direct with Respect® to Reduce Conflict in the Workplace