As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

Anywhere you go you hear reports on bullies in school. Experts are beginning to train both teachers and students on how to deal with bullies. This is a step in the right direction.

My clients tell me about bullies in their workplace. They don’t know how to deal with them.

Bullies can be the following:

• Leaders who like overusing their power
• Outgoing people who take advantage of the quiet ones
• Loud people who are kings and queens of sarcasm, teasing, and verbal abuse

These behaviors hurt self esteem, morale and productivity.

The workplace is starting to understand that bullies need to be stopped. If schools are dealing with bullies then it is time for companies to do the same thing.

Here are some tips on how to deal with the bully situation:

• Hold sensitivity training on how different equals different… Different does not equal wrong.
• Talkative people don’t always have the best ideas. Encourage the quieter people to contribute. Once they do they are surprised that they actually have great ideas to share.
• Coach people who are used to taking over conversations to practice their listening skills.  This takes time to learn.
• Hold meetings with teams to create their own rules on how to stop bullies.
• Be very clear that bullies will not rule the workplace anymore.

I hope that these tips will help you spread the word on the importance of a workplace where everyone’s ideas will be heard. My next article will give you tips on how to communicate directly to get the respect and results that you deserve.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

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Do You See Bullies in the Workplace?

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

Successful leaders know the value of constant improvement. Are you as good of a leader as you can be?

Signs of a good leader include:

• Growing people while still achieving company goals
• Providing the emotional safety for those willing to risk and shrink the comfort zone

One of my clients, a CEO of a hospital tells all job applicants, “Constant improvement and high expectations are part of the job.” He tells them that he will do the same job functions as everyone on the team. There is NO…it’s not my job at his hospital! He also tells the applicants that they better not ask for a raise if they are doing their job the same way that they did a year ago. He stresses this before he even hires new staff. Expectations and communication are very clear at his hospital.

Here are some easy tips to encourage constant improvement:

• Take employees out to lunch and ask them to share ideas on how your company can grow in order to improve their working condition.
• Ask for solutions and not just a dumping ground for complaints.
• Ask them to share what wastes are still happening in the company.
• Reward them when an idea of theirs is used to improve meetings or necessary waste.
• Learn the Lean Philosophy from Toyota to identify bottlenecks and areas for improvement.

I hope that these tips will help your company continuously grow and improve. My next article will give you tips on how to deal with bullies in the workplace.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

Is Accountability Coaching for You?

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Accountability Coaching Defined

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

I have a question for you… Can you think of a reason why burnout is good? The answer is…it’s time for a change!

I would rather burn out a few times in my life than rust out…which is constant boredom. Why do we wait until our doctor tells us that we need to make changes because our health is being compromised?

If you are experiencing burnout, talk to your boss about realistic expectations. It helps if you have a solution and not just complaints about your job stress. Remember… whose life is it anyway?

You hear a message that I use every time I sign off from these articles… “You get what you tolerate!”

The following stories are about people who were experiencing burnout. They decided that it was time for a change after attending some of my programs:

• Betty who owns a housekeeping company did not take a vacation in 14 years. She did not want to let her clients down. She realized that this needed to change since she was   experiencing a serious case of burnout.

• A  Manager of restaurant started to cry during my program. She realized how she put her job before her own needs and decided to make a change.

• A mental health professional promised his family that he will be home by 8pm instead of sleeping in the hospital.

All of these people set boundaries and are living a more fulfilled life. Remember that the good news about burn out… It is time for a change.

I have a question for you: What do you need to do to help you or your employees reduce burnout?

I hope that these new facts about stress will help you make some changes in your own life. My next article will deal with the value of constant improvement to improve morale.

Until next time, This is Joyce Weiss and remember, “You get what you tolerate!”

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New Facts About Stress to Reduce Conflict in the Workplace

How to Increase Respect in the Workplace and Reduce Stress

Stress Facts: Is Your Enthusiasm For Work Flickering Out?  Reignite the Flame!

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.

I’ve added this program to my training programs because I observe how employees are stressed out more than ever before. The new normal is that we are doing more with less.

I’m always asked the following question:

• How can I keep up with the demands of work plus have a personal life?

A good first step is to set realistic boundaries. I find that many people catch on to this idea immediately. They start making changes on how they plan their day once they think about their own boundary issues.

I use Skype or teleconference calls versus face to face meetings when I meet with prospects.  Everyone is living on the edge and appreciates the driving time that we save.

We all had boundaries as kids such as:

• Be home before the street lights come on
• Do your homework first and then you can play with friends

I find that adults don’t set boundaries for their personal time. Why do people have such boundary issues? If high achievers delegate their work they think that the results won’t be as good as if they did it on their own. They rationalize that “it is just easier to do it myself.” If you don’t take care of yourself…Who will?

I have a question for you…

• What boundaries do you need to set to achieve a better work/life balance? Use Outlook or your Franklin Planner to make time for you!

I hope that these tips will help you start making boundaries for yourself. My next article will deal with New Facts About Stress.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

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New Facts About Stress:  The New Normal Doing More with Less

Articles on Stress: The New Normal is Doing More with Less

As a conflict resolution consultant and accountability coach I help my clients reduce conflict in the workplace to improve their working condition.
My clients ask me to take their team to the next level.

They want me to encourage their employees to see the importance of doing the best that they can…and for the right reasons!!

Here are ideas that I share with my clients:

• Make sure that you contribute more than you cost.
• Some employees think that sticking around for a long time makes them worth more to the organization.
• You don’t get points for just putting in your time.
• It’s your contribution that counts.
• Make a difference.
• Add enough value so everyone can see that something very important would be missing if you left.

I love telling the following story about a football player, Frank Schamansky who also showed legal prowess. Schamansky was the Center Line Backer for Notre Dame. He went to Detroit Law School while playing for the Detroit Lions. He was also a Wayne Country Probate Judge for 28 years. Schamansky was in court for a civil case.

The judge asked if he was any good. Schamansky said, “I am the BEST Center Line Backer.” Schamansky’s coach was in the galley of the court room and after the proceedings he went to Schamansky and said, “Frank you are the best Center Line Backer. What made you say this because you are usually so shy and modest?” Schamansky said, “After all coach, I was under oath!” Frank knew that he added a lot to his team. He was modest and did not brag about his skills but when the judge asked…he just told the truth.

I have three questions for you…

• Why should the company keep you?
• What do you do to raise your bar of expectation?
• What do you do to show value at work?

I hope that these tips will help you in your own professional development. My next article will deal with The New Normal:  Doing More with Less.

Until next time, this is Joyce Weiss and remember, “You get what you tolerate!”

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Improving Communication Skills:  Be Specific When Giving Feedback to Others