Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Making Amends to Become Better Friends

conflict f m yelling

 

Is there someone at work with whom you’d like to improve your relationship? Decide what you want to say to this person. Make sure that you practice before you communicate your concern to the other person. You will get better results when you communicate in a positive and productive way.  Watch the communication improve in the workplace immediately!

 

 

 

The power talk formula is a great tool to help you gain control in stressful situations.

I am ____________________ (your emotional response-

When __________________(non judgmental statement)

Because _________________(how it affects you)

For example: “I am frustrated when we discuss the importance of team participation because no one gives input at our staff meetings.” This is a safe tool that lets others know about expectations in a non judgmental way. Do your best not to use the word – you!

Click here for my 3 minute video on the power of direct communication. I tell a story about a neighbor borrowing a rake and my clients really enjoy the message. 

Want to Use this Article in Your Newsletter or on Your Website?

 Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

 This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

Click here for my 3 minute video on the power of direct communication. I tell a story about a neighbor borrowing a rake and my clients really enjoy the message. 

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There is No I in Co-Worker but There is a WE

cartoon booste office moraleDo you include everyone in team meetings… even those who work on their own?
Do you want to reduce conflict in the workplace and improve communication?

What can you say and do to help others feel included? Team members who feel isolated are not going to be productive, especially when they want to be part of the team.  Of course some colleagues want to work on their own and don’t want to be part of team meetings.  We all have different behavioral and work styles.  Different equals different.  Different does NOT equal wrong!

 Here are ideas to help others feel like they are an important part of the team:

1. What solutions do you have to help solve this problem?

2. I consider you to be a key team player and need your advice.

3. How do you think we can improve our staff meetings?

4. Go out to lunch with your team members.

Some of your  team members may feel left out and they don’t know how to express this feeling of isolation.  I suggest that everyone on your team do his or her best to be as inclusive as possible.  This may sound like something that you heard in high school yet I hear numerous clients tell me how they did not feel like part of the team when they did not share office space with colleagues or were in another building.  This one idea will improve morale immediately.

Click here to listen to my powerful podcasts on Team Synergy and Communication

Want to Use this Article in Your Newsletter or on Your Website?

 Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

Click here to listen to my powerful podcasts on Team Synergy and Communication

 Weiss

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Great Leaders Ask The Right Questions

cartoon oops fb out of timeLeaders who really understand the importance of employee involvement ask their team for input.  This is nothing new!  This is something that many leaders don’t do.  You may ask…”Joyce, how can you say such a bold statement?”  I’m glad that you asked.  I have had the privilege of working with some of the greatest leaders in Corporate America.  The questions in this article come from my clients who learned how to grow from being a good leader to becoming great in his or her field.

Voltaire suggested that we “Judge a man by his questions rather than by his answers.”

Here are some thought-provoking questions you might pose. They will elicit ideas for doing things better:

 1. What would you do first if somehow you became the owner of this business tomorrow morning?

 2. What is the best use of your time? Your knowledge and abilities? How are they being wasted, if they are? What could you be doing that you are not doing?

3. What should I know about your work that I don’t know? What do you need to know about the business that you don’t know?

 4. What seems to you to work well here? Why? What doesn’t work so well? Why do you suppose it doesn’t?

 5. What opportunities do you see that we’re really not exploiting? What problems do you see ahead that we’re not aware of? What would you do about them?

6. What do customers say to you or reveal to you about our product(s) or service(s) – about price, quality, the competition? What three comments do you hear most frequently?

Click here for more ideas to improve morale and employee engagement.

Send me your GREAT Questions that you ask your team to engage them to be their very best.  I will send a hard copy of my booklet, “19 Surefire Ways to Bring More Joy and Harmony into Your Life” to those of you who send me quotes that I use in future articles. 

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:  A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com.  Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.  I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

 PS Click here for more strategies to improve morale and employee engagement. 

 

 

 

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Don’t Be Rude: Include!

Open Up Lines of Communication with Your Team and I Don’t Mean…Gossip!

conflict cave can u get alongOkay, you’re working on becoming a master communicator. Here are more ideas to help you build stronger teams without letting the office gossip send communications out for you.  Gossip is still prevalent in today’s workplace.  This creates much stress for leaders who want and need to stop groups forming clicks and spreading mean comments about others.  Some of you may think that this is the same behavior that you experienced in high school.  The BIG difference is that leaders can stop this kind of behavior and confront others by using Be Direct with Respect strategies.  This article will help reduce conflict in the workplace.  

A possible response would be…”I am frustrated when I hear office gossip because this kind of behavior is creating stress and reducing productivity.  We need to have a meeting about this and make ground rules so that we start concentrating on taking care of our external and internal clients.” 

I suggest that leaders have this tough conversation first and then move on to something productive such as asking important questions to the entire team.

Here’s today’s tips:

1. Tell them about the great work that the ENTIRE team is doing.

2. Ask for their opinions.

3. Ask what they like/dislike about their jobs.

4. Ask how you can improve their work.

By asking these questions, you can cut to the chase and find out what is on your team’s mind.  This will also show that you want to set boundaries and show them that spreading gossip is not productive or acceptable under your watch!

Click here for a short video on How to Deal with Difficult People

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS Click here for a short video on How to Deal with Difficult People

 

 

 

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Hear Others Out & Bring Good Ideas In

cartoon boring meeting and snoringMake Active Listening Part of Your Team Communication to Reduce Conflict in the Workplace

  • Is there more texting than listening in your workplace?
  • Are your colleagues making or answering calls during important face to face meetings?
  • The important question is…Are you listening at work?

If you answered “yes” to any of these 3 questions, please don’t despair…We are ALL guilty of not listening or focusing on others at times.  Listening – really listening – is a skill that needs to be learned and honed. 

 

Start paying attention at your own workplace and see how you and others can improve in these areas.  Bring up this topic at your next meeting.  I encourage my clients to discuss the tips below and many times they start to groan (groaning is a good sign!) when I ask them to pay attention to these tips.  I realize that they are obvious.  I also know that mistakes happen as a result of NOT following these 5 ideas.  If everyone is using them…then why is communication such an issue for most workplaces?  I always ask clients what is it costing you NOT to fix communication.  They answer this question with a sigh and a dollar amount on lost productivity…it really is mind boggling.  So, please pay attention to the obvious and watch your bottom line improve!

Click here to read more information on “How to Fix Team Communication:  Team Members GOT No Respect?”

Follow these tips:

1. Don’t interrupt

2. Don’t judge

3. Understand contributions from the speaker’s point of view

4. Summarize

5. Reflect back the ideas and feelings from others

 By turning off your internal self talk (“I can’t believe she is saying this.” or “ I wish he would stop telling his long winded story.”) you will become a master communicator.

 Want to Use this Article in Your Newsletter or on Your Website?

 Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com.  Visit her website at https://www.joyceweiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

 Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

 Until next time,

 This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

 Remember…You Get What YOU Tolerate!

PS  Click here for an article on “How to Fix Team Communication:  Team Members GOT NO Respect?”

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831