Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

By Leave a Comment

10 Powerful Words to Keep You SANE

Spite is punishing yourself for someone else’s actions.

I hope that the title grabbed your attention!  As you know I usually coach clients to use communication strategies when others push their button. You may be surprised by this new post because I am suggesting that at times we need to keep silent.  You read this correctly.  

Do any of these sound familiar?

  • Why do you exercise so much?
  • You don’t like bananas?
  • Why do you pack so many suitcases for such a short trip?
  • You’re a moron if you vote for …

We all are judged by others at some time in our life.  I use Be Direct with Respect® or other tools during more serious scenarios and conflict in the workplace.  At times we are caught off guard when people use comments like the ones described above.  

Here are the Powerful Words to use to Keep Sane

What others think of you is NONE of your business.  Read this again to understand the depth of these words.  The next time someone judges you repeat these 10 words...What others think of you is NONE of your business (say these words internally…not to the person.)  You will remind yourself that their critique is their opinion and their opinion only.  

Verbal Aikido is another powerful tool to use when others push your button

Watch my video #2 from the series 20 tips to Reduce Conflict in the Workplace.  It will show you  how to gain control with more serious scenarios and especially with bullies.

I want to hear from you!

CLICK HERE to send me your questions or concerns. What is your experience with people who judge you.  I enjoy hearing from my readers plus they get their questions answered. 

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them successful in their industry. Joyce is an author, Communication Strategist, and a Certified Speaking Professional. Call 800.713.1926 or email: Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

By Leave a Comment

New Ways to Cope with a Difficult Person

Are you a manager or director who wants to help your direct reports handle their own conflict in the workplace?

Do you work with a colleague who is selfish and doesn’t help your team?

If so, don’t go anywhere!  This post and video will help you understand how you or others react to these difficult people…especially the narcissist. 

The video below is about New Ways to Cope with a Difficult Person.

CLICK HERE to learn if you are a target for a bully.

CLICK HERE to see if you work or live with a narcissist.

 Different Ways That We Cope With Difficult People

  • Fighting or countering the attack
  • Fleeing or avoiding the situation
  • Giving in or surrendering to the threat

Why is it so Hard to Deal with a Narcissist?

  • What’s with me?
  • Am I simply a masochist?
  • How can I allow myself to be so fooled?
  • Why can’t I speak up and tell him/her to…?

The Danger of the Narcissist’s Charm

  • Their wit can be hypnotizing
  • They’re very clever and encourage you to be forgiving when he or she is out of line

If a narcissist is in your personal life, you may be attracted because of this characteristic.

 Thoughts From Joyce

  • Remember that we need to protect ourselves from the narcissist’s charm in order to get out of their dangerous web. 
  • Once we realize what is happening we can set boundaries and decide what we need to do.

 I want to hear from you!

CLICK HERE to send me your questions or concerns. What is your experience with difficult people who are on your team?  I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them succeed in their industry. Joyce is an author, Communication Strategist, and a Certified Speaking Professional. Call 800.713.1926 or email: Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to learn if you are a target for a bully.

CLICK HERE to see if you work or live with a narcissist.

By Leave a Comment

A Secret to Gain Control In Tough Conversations

Have you ever responded to a person and wished that you did not hear what came out of your mouth? We can ALL answer a loud, “YES, Joyce!”  I have done the same thing at times.  The good news is that this post describes a secret tool that I share with my clients and it really works.

The video below is # 18 from my video series:  20 Tips to Reduce Conflict in the Workplace. 

 We all hear the words stimulus and response.

  • The stimulus is something that happens to us…
    For example when someone speaks in a sarcastic way.
  • The response is how we react to something.
    In this example it would be how we react to the sarcasm.

 I’d like to add creating a gap to our equation. This is where you decide how to react. I always suggest that we take a breath and pause for a quick moment to decide what you want to say to the person.

 You can react in the following ways when you create a gap:

  • Use sarcasm
  • Ignore them
  • Take revenge
  • Let it go
  • Thank them

The Rake Story

One of my favorite stories is the rake story. You go to a neighbor to ask him to borrow his rake and he says, “No.” Next week he comes to your house and asks to borrow your shovel. You can either:

  • Say “You’ve got to be kidding.”
  • You can give it to him with a sarcastic comment such as, “I’m better than you.”
  • You don’t say anything and give him a mean look.
  • Or you can ask him the reason why he did not give you the rake and give him the shovel without any hesitation.

What is a Good Answer?

I recommend that we ask ourselves, “What is the best way to respond so that we feel good about ourselves?” It does help to let go of things that happened yesterday and to give up revenge. Keeping score takes too much energy.

We usually have more ways to respond. We don’t have to get defensive, be sarcastic, take revenge or suffer in silence. Of course we don’t always respond the best way we can. Take a moment and ask yourself what you learned about your response so that you don’t repeat this pattern. It is better to pull back and not push someone when they attack you with sarcasm.

I hope that these tips will help you take your communication to a new level.

I want to hear from you!

CLICK HERE to send me your questions or concerns.  What is your experience with either using the gap or not using the gap?

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article.  Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them top performers in their industry.  Joyce is an author, Communication Strategist, and a Certified Speaking Professional.  Call 800.713.1926 or email:  Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to sign up for your FREE Video Series 20 Tips to Resolve Conflict in the Workplace

By Leave a Comment

Mentoring Programs Produce Great Outcomes

Does your company believe in mentoring new employees or people who want to develop their leadership skills?

This article will show you why mentoring is a great way to produce great outcomes and increase your bottom line. 

This is a perfect topic since January is National Mentoring Month.

We make a living by what we get, we make a life by what we give. – Winston Churchill, Prime Minister of United Kingdom

Mentoring is a brain to pick, an ear to listen, and a push in the right direction. – John Crawford Crosby, American Politician

Research on Mentoring from The American Society for Training and Development

  • Training alone increased manager productivity by 24%
  • Mentoring combined with coaching and training increased productivity by 88%

National Poll Conducted by AOL Time Warner Foundation

  • 57 million adults would consider some form of mentoring
  • 99% of individuals already in a formal mentoring relationship would recommend mentoring to others

Joyce’s Research

  • My clients express that mentoring programs keep their star employees from leaving the company
  • These employees learn from the best and brightest in the company
  • All mentees are encouraged to change mentors if and when they feel the relationship is not helpful

CLICK HERE for my in depth article on Why Successful People Believe in Mentoring

 I want to hear from you!

  • How does your company create mentorship programs? 
  • What has worked and what barriers did you have to overcome?

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them top performers in their industry.  Joyce is an author, communication strategist, and a Certified Speaking Professional.  Call 800.713.1926 or email:  Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 PS  CLICK HERE for my in depth article on Why Successful People Believe in Mentoring

By 2 Comments

A Proven Tip- Improve Your Communication Skills Now

Being honest might not get you a lot of friends, but it will always get you the right ones.  – John Lennon

John’s quote fits perfectly with today’s theme.  The toughest communication is one that you may have with yourself!

 Most of us think that we are great listeners and communicators. If we are as good as we “think” – why are there so many communication breakdowns at work or home?

The answer is…

Us! That’s right, you read this correctly. I am guilty of thinking the very same thing. I know this is true when giving directions for a group activity and the group looks at me like deer staring at headlights. It’s NOT them. It’s the way I gave the directions.  Believe me, I am continuously learning how to improve and I’m a Communication Strategist!

So, Joyce How Can I Start Becoming a Better Communicator?

Look at the list below and see what areas you need to develop in order to communicate better.

  • Be brief and concise-get to the point
  • Be forceful and definite rather than hesitant and apologetic
  • Talk in specifics-give examples and details
  • Talk in generalizations and explanations
  • Let others know when I disagree with them
  • Let others know when I am getting irritated
  • Listen more than I speak with others
  • Talk in group discussions

Now What, Joyce?

Select one or two areas and make a conscious effort to work on these skills immediately. If you need to talk in group discussions, start giving your opinions or even ask a question. Some of these areas could be holding you back from growing as a leader.

How Can I Get More Ideas Like This?

Glad that you asked! If you sign up at Tipstobehappy.com you will receive my weekly series to support your development in your personal life, career, or team.

 I want to hear from you!

CLICK HERE to send me your questions or concerns and how you have improved your communication skills. What communication or leadership issues are you experiencing at work?  I enjoy hearing from my readers plus they get their questions answered.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on resolving leadership and communication in the workplace, Joyce Weiss, M.A., CSP is an author, Communication Strategist,  and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my clients’ quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

P.S. Sign up at Tipstobehappy.com to receive my weekly series to support your development in your personal life, career, or team.

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831