Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Are You Ready to Join Me in an Exciting New Online Virtual Class?

My clients have been asking me to create a new online course to help them or their direct reports advance their communication skills.  They share their frustration about colleagues or employees who are bullies, negative, hot-headed, or rude. Some clients want to be taken more seriously and get noticed and want to become a stronger communicator.

They also asked me to make the course easy, affordable, results-oriented, and have time with me as their online coach.  The last couple of months have been very productive because I took a few courses on how to engage and train successful virtual experiences.  All the years as a workshop trainer and keynote speaker are being put to use along with these new and exciting strategies to create online experiences for clients.  I’m ready to help anyone who wants to join me on this powerful journey.

I started a BETA class to cover these issues a few weeks ago.  It was such a success that led me to go the next step and create Kick Conflict to the Curb:  Get the Respect YOU Deserve.  The new class will be starting the week of June 8.  It is 6-weeks long and clients will be working with me and the other communication rock stars to practice new strategies and discuss their communication or conflict issues that they want to resolve.  It’s all about improving relationships at work and home while feeling more peaceful and reduce all the drama!

Please reach out to me to find out if this class is right for you or anyone who could benefit from becoming a master communicator.  I would love to see you as a Founding Member because the investment will never be this low after this first class.  Call 248.310.6998 (cell) or 800.713.1926 (office) to get you started.  The video will give you more details.

We can even set up a private class with your employees to fit their specific schedules.

https://youtu.be/Z4rgvO8uU1E

Thanks for reading and watching the video.  I’m here to answer all your questions to get you started- less tension and stress!

Have a great week,

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

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Bully Video #2: Are You a Target for a Bully in the Workplace?

Have you been a target of a bully in the workplace?
What did you do to resolve this situation?
Do you want to see how dangerous bullies are to your workplace?

People can’t walk over you unless you lie down.
Ann Landers, American Advice Columnist

Welcome to our new video series – Protecting Yourself from Bullies in the Workplace. 
Please watch the links below if you missed the intro and video #1 – Facts about Bullies in the Workplace.
Intro Video to Protecting Yourself from Bullies in the Workplace
Video #1:  Facts about Bullies in the Workplace

 

Who gets targeted by bullies in the workplace?

  • You are targeted because you pose a threat to him or her.
  • This is in the mind of the bully.
  • Targets are more technically skilled than the bully.
  • Bullies stalk targets who are better liked and have better social skills than the bully.
  • The bully’s target has a sense of integrity and is respected at work.

More thoughts from Joyce about bullies in the workplace

The challenge for my coaching clients is to see that they can have control with bullies in the workplace.  They feel like victims at times.  There are no victims without volunteers.  Once clients see the importance of breaking patterns, they start to see hope and are open to practicing the communication strategies during our sessions.

Our lives begin to end the day we become silent about things that matter
Martin Luther King Jr.

I want to hear from you

Add a comment to my blog on how you’ve dealt with a bully in the workplace.  What strategy worked?  What ideas are speaking to you from the video series?  You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce conflict and improve leadership skills and quality of life.

Learn how I can leverage my 30+ years of leadership consulting and coaching experience to help you and your organization reduce conflict with bullies in the workplace here.

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Have a great week.

Until next time, Remember…”You Get What You Tolerate!”

PS Please watch the links below if you missed the intro and video #1 – Facts about Bullies in the Workplace.
Intro Video to Protecting Yourself from Bullies in the Workplace
Video #1:  Facts about Bullies in the Workplace

 

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A Powerful Strategy to Be in Control When Others Try to Push Your Hot Buttons

Hot buttons – we all have them.  How do you react when someone pushes yours?

  • Do you push back?
  • Do you remain silent?
  • Do you think of the best answer on your way home?

Do you wish you could react to toxic situations with more control?

If so, you’re in the right place!

Here are three powerful communication strategies to help you be in control:

Strategy #1 to be in control:  Pretend you’re in their situation

Figure out why they are behaving this way.  Ask yourself, “How would I feel if I were in their shoes?”  This could help you respond in a way that is more helpful since you understand how they may feel.

Strategy #2 to be in control:  Use the GAP Technique be in control

The GAP is a moment when we step back and take a deep breath to decide what we want to say.  This is the time to be in control and take a quick moment to think before the wrong words pour out of our mouth.

A stimulus is something that happens to us – someone interrupts us for example.
The response is how we react – what you will say to the interrupter.

I use the following sentence when others interrupt me:  “I want to hear what you have to say after I finish my story.”

The GAP is one of my personal favorite communication strategies because it saves me embarrassment by stopping me from saying something that may not be the best response.

Strategy #3 to be in control:  Don’t explain or defend yourself when something goes wrong be in control

Calmly acknowledge, apologize and act – never explain.  Explanations come across as excuses.  Agree if what they say is somewhat true.  Don’t blame it on someone else, even when you know who made the mistake.

Use Strategy #3 when a client complains that your company is late with a project: say, “You’re right.  We dropped the ball and will do whatever it takes to resolve this issue.  I will send it to you by 3 pm today.  Here is my cell phone.  Please call me anytime.  You are in good hands with me.”

Let’s Get Real

There are times when we don’t respond as well as possible especially when others push our buttons. These are learning moments!  We can always improve especially when we analyze what went wrong during a tough communication.

Stay tuned for next week’s blog when I describe verbal aikido to give you the strength to be in control.

I want to hear from you

Add a comment to my blog on how you stay in control when others push you. You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email here with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce conflict and improve leadership skills and quality of life.

 

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Have a Great week.

Until next time, Remember – “You Get What You Tolerate!”

PS Do you want more information on how to resolve conflict or advance your career?
Sign up for articles, newsletters, and videos here

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Controlling Stress: Go From Fear to In-Gear

This week’s blog is taken from my book-Take the Ride of Your Life:  Shift Gears for More Balance, Growth, and Joy.  Chapter 1 is called-Controlling Stress-Go From Fear to In-Gear:  I’m Afraid to Take Off the Training Wheels. The story below is one of my favorites when I work with clients who are going through hard times. controlling stress

Long ago in a faraway land, brutal warlords ravaged the countryside. They took over the villages, ruining the lives of the farmers who lived there. There was one farmer who still had some land. He also had a son and he owned a horse.

Every evening the neighbors gathered to console each other. They looked at the farmer with envy and said, “You have such good luck. Everything good happens to you.” The farmer simply shrugged his shoulders, and said, “Good luck, bad luck, who knows?”

One day the farmer’s horse ran off and disappeared. That same day, the warlords rode into the village and killed all the other farmers’ horses. The neighbors looked at the farmer and said, “You have such good luck.” The farmer replied, “Good luck, bad luck, who knows?”

A few days later the farmer’s horse returned. His son was happy to see the horse. He jumped up on the horse’s back and galloped off for a ride. Suddenly, the horse tripped over a rock. The son fell off the horse and broke his leg.

The warlords soon returned and demanded the villagers’ able-bodied sons for a battle. As the sons were marched away, the villagers looked at the farmer and said, “You have such good luck. Your son was of no use to the warriors and his broken leg. ” The farmer shrugged his shoulders and said, “Good luck, bad luck, who knows?”

Let’s Get Real About Controlling Stress

You can either be like the farmer or his neighbors. The farmer realizes that things happen in life. We can’t label them good or bad right away. We have to give life a chance. The neighbors, on the other hand, are too ready to take on the role of victim. No matter what happens, they feel they are on the losing end of any situation and that there is nothing they can do about it. They don’t know how to “look” for other perspectives, other ways of seeing and living.

We can accept the things that happen to us without labeling them good or bad, lucky or unlucky. Losing a job, for example, may seem bad at the time. New and exciting opportunities, however, can arise from this circumstance. It can turn out for the best — if you maintain a positive attitude. It’s not what happens that shapes us; it’s how we react to it.

Controlling Stress:  Do you have a PO approach to life? controlling stress

I’m not just talking about attitude or a positive outlook, but rather an action, the courage to “pedal on” when stressful things happen. In bicycle terms, it means taking off the training wheels and facing your fear. It’s
what helps you really get rolling whether you think you’re ready or not.

When I hear somebody sigh, “Life is hard,” I am always tempted to ask, “Compared to what?” Human experience would lose something very important if there were no roadblocks to overcome.

The journey would not be half so wonderful if there were no steep hills to climb or the thrill of the wind in your face as you cruise down the other side.
Still, it is tough to stay upbeat in these chaotic times. That’s why “pedaling on” is a necessary survival skill.

I want to hear from you

Add a comment to my blog on how you control stress. What stories or expressions help you get through stressful times? You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company.

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce conflict and improve leadership skills and quality of life.

Here’s a special offer to my readers Controlling Stress| Joyce Weiss | Workplace Bullying | Conflict in the Workplace | Team Building | Executive Coaching | Career Coach | Personal Life Coach | Professional Development Workshops

Buy a copy of Take the Ride of Your Life and I’ll send you a 2nd book with my compliments to give to a friend or colleague for free.  You will receive 2 autographed copies.  I will write, “A gift to you from ____” on the free copy.  Sound good?  Visit my shopping cart and send me an email with your friend’s name.  I will send both copies to you for only $19.95

You can also call me at 800.713.1926 to place your order.

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Until next time, Remember…“You Get What You Tolerate!”

 

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Add 26 Days to Your Year:  Reduce Conflict in the Workplace

Reducing conflict in the workplace can add productive hours to your day.

“If only I had more hours in the day.” How many times have you uttered those words?
If you’re like most people, you either think it or say it daily.  The good news is that we all have more time accessible to us.  The bad news is that we often let others steal it from us.

Consider these statistics: International Communications Research in New York surveyed over 1,000 people on how many minutes per day they are interrupted by things that they don’t want to do (not including email).  Over 42 percent of those surveyed admit that they spend 100 minutes or more every day on interruptions.

This breaks down to the following:

100 minutes (1-2/3 hours) per day
11-2/3 hours per week
26 days per year
5 weeks of vacation

Surprising, isn’t it?  While you can’t make up for lost time, you can have more time to do what you want to do – starting today! The secret is to use Be Direct with Respect® principles.

Here’s how:

Be Direct with Respect Strategy #1 to Reduce Conflict in the Workplace conflict in the workplace

When someone asks, “Can I have five minutes of your time?” the natural response is to say, “Sure,” even though you really don’t have five minutes.  And you know those five minutes will grow into 15, 20, or even 30 minutes.

A better response is, “Sure, I’d love to help you.   Let me call you when I’m done with this project;  we can talk then.” You are still engaging the person, but you’re doing it on your terms and your timeline, not theirs.

Be Direct with Respect Strategy #2 to Reduce Conflict in the Workplace conflict in the workplace

When someone tries to start a friendly conversation with you or engage in small talk and you don’t have the time, the usual response is to stop what you’re doing and talk.  After all, you don’t want to be rude.

A better response is, “I’d love to hear more about your grandkids (or your new project, the new clients, etc.).
Right now I have a meeting (or a deadline to meet, a report to finish, a doctor’s appointment, etc.). Let’s talk about this later today when I’m available.” Again, it’s just a matter of redirecting the person to your timeline.

Be Direct with Respect Strategy #3 to Reduce Conflict in the Workplace

What can you do when you are in a planned one-hour meeting with someone, the hour is almost up, and the other person shows no intention of leaving or ending the conversation? Do you let the meeting run over, and disrupt your entire day’s schedule?

A better approach is, “Our time is just about up. Why don’t we use the remaining few minutes to decide when we’ll meet again to complete this discussion?” At that point, the person may suddenly sum up all the key points. Then if additional time is needed,  you’re doing it according to your schedule.

Take Back Your Time to Reduce Conflict in the Workplace

Being Direct with Respect is a skill that enables you to stop interruptions at work or home to accomplish necessary tasks.  It’s an art to tell others that you can’t take care of their needs immediately without sounding like a selfish person. When you’re Direct with Respect, you can do what you need and want to do and get the respect from others at the same time.

By developing these three Direct with Respect strategies, you can add 26 days to your year!

Read More to discover how to reduce conflict in the workplace.  We can work together to help YOU become a master communicator.

I want to hear from you

Add a comment to my blog on what is and what is not working when you attempt to set boundaries with others.  You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company.

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce conflict in the workplace, improve leadership skills and enhance their quality of life.

Learn how I can leverage my 30+ years of communication, leadership consulting and coaching experience to help your organization reduce conflict in the workplace HERE.

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Until next time, Remember…”You Get What You Tolerate!”

 

 

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831