Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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November 14, 2023 By Joyce Weiss Leave a Comment

Navigate Tricky Situations at Work with Confidence Video 1

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Are you Ready to Learn New Ways to Navigate Tricky Situations at Work?

Picture this: you’re about to leave the office, eagerly anticipating a personal commitment—perhaps childcare duties, supporting aging parents, or an eagerly awaited date night with your partner. Just as you’re getting ready to step out the door, you’re asked to stay late at work. We’ve all faced a dilemma at some point: handling such a situation without compromising your professionalism or personal responsibilities.

In this blog post, we’ll explore a powerful response strategy to gracefully manage these tricky work-life scenarios, a tactic frequently honed by coaching clients during group facilitation or one-on-one coaching sessions.

The Power Response: Confidently Navigate Tricky Situations at Work 

Imagine this scenario: you’re approached with a last-minute request to stay late, and your commitment looms large. Your response doesn’t need a convoluted explanation, a cascade of apologies, or a guilty plea. Instead, it can be as straightforward as this: “I made another commitment long before this meeting was scheduled. The first thing I’ll do tomorrow is to find out what was discussed, and I’ll take care of what needs to be done.”

This simple yet assertive response conveys your dedication to your professional responsibilities while honoring your pre-existing personal commitment. It’s a testament to your commitment to handling your part of the project promptly and effectively without compromising either side.

Joyce’s Final Thoughts on How to Navigate Tricky Situations at Work

In the intricate dance of balancing personal and professional commitments, it’s essential to have assertive responses at your disposal. By employing this straightforward strategy, you can navigate tricky workplace situations with confidence and poise. You don’t have to apologize excessively, make elaborate excuses, or carry the weight of guilt on your shoulders. Instead, you can stand your ground, maintain professionalism, and meet your personal commitments.

Stay Connected with Joyce

If you are grappling with similar workplace challenges or have questions about navigating tricky situations, please get in touch with me at Joyce@JoyceWeiss.com. Together, we’ll help you confidently “Kick Conflict to the Curb™” and strike that delicate work-life balance. We can set up a “Jam with Joyce” 20-minute session on Zoom. I enjoy having these meetings with growth-minded people who are constantly growing. 

Let me know what other Tricky Work situations you are dealing with so I can write a new post about it! This is a new series that I’m writing for my loyal readers. 🙂

Who is Joyce Weiss?

Joyce is the Queen of Conflict Resolution and works with Department Managers and their direct reports, Growth-Minded Individuals, and small groups tired of feeling invisible or overlooked and ready to confidently use their voice – without losing their cool. The result is their input and contribution are recognized and respected. And their expertise is in constant demand. 

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Communication Coach

And remember, You get what YOU tolerate!

P.S. If you want to discover two strategies to use during difficult conversations, click this link. There’s a video and content on how you can Kick Conflict to the Curb™!

Filed Under: communication challenges, Communication Strategies
Tagged With: conflict in the workplace, improving communication skills

September 12, 2023 By Joyce Weiss Leave a Comment

Avoid Conversational Pitfalls!

  • Do you want to avoid conversational pitfalls?
  • Have you ever heard the saying, “It’s not what you said, but how you said it?” 
  • Are you ready to stop putting your foot in your mouth?

If so, you are in the right place!
Florine Mark, Wellness Influencer and Author invited me to be a guest on her podcast, “Today’s Takeaway with Florine Mark.” 

We had an engaging, powerful, and fun conversation. This article contains some of the highlights of the podcast. You will find the link at the end of this article.

Sometimes having a conversation with another person can be a potentially explosive situation filled with dangerous mixed messages. Judging by the expression on the other person’s face, it’s obvious that he or she completely misinterpreted your message. 

Despite our best intentions, what we mean to say gets “lost in translation” traveling from our brain to our mouth. When we say, “Wow! You look wonderful for a woman your age!” instead of hearing the genuine compliment in our words, all she hears is “a woman your age.” It’s a stinging reminder of her age and that she looks good only in comparison to “older” women. Ouch! 

Being aware of the potential pitfalls in how we communicate could help us avoid these conflicts in the future. Are you ready to hear how to avoid conversational pitfalls and give you some tips on how to avoid them?

 What You’ll Hear in This Episode on Avoid Conversational Pitfalls:

  • Why do we often stick our foot in our mouth when we talk to others? 
  • What is an example of “the gap” in conversation, and how can it save us from embarrassing ourselves or hurting someone else’s feelings? 
  • What are curiosity questions? 
  • How can we help others feel more included at a social event or when introducing them to others? 
  • How can we learn to communicate with other individuals who don’t share our political or philosophical beliefs but still insist on debating or lecturing us?
  • What is a good way to communicate with people who have an illness but still want to have a great conversation with them? 
  • What is a conversation bully? 
  • How to get away when someone keeps monopolizing the conversation? 
  • How can we make conversations feel safe for others, where they feel less judged? 

The Following are my Quotes Used in the Avoid Conversational Pitfalls Podcast: avoid conversatinal pitfalls

  • “The gap is the space in between for us to think, hmm, how can I say this without putting my foot in the mouth? That gap is truly our friend. And many times we just don’t use it.”
  • “It’s more important for people to feel heard than what we say.” 
  • “People really need to pay attention to the fact that it’s more important for them to feel heard than for what we say.” 
  • “Listen and ask those curiosity questions. We have to stop thinking about what we want to say in the conversation.” 
  • “A safe conversation is when other people feel heard, and they feel comfortable speaking their voice.” — Joyce
  • “Stop taking everything so personally and telling yourself the wrong story.” 

 Florine Mark’s Ideas on Today’s Takeaway

“Certain people are gifted with the ability to speak with others in a way that draws people to them. These individuals can walk into a room, and soon, even complete strangers feel comfortable in their presence. People genuinely enjoy speaking with them and feel an immediate sense of connection. 

But not everyone has that skill. The good news is that with practice, we can all learn to become better communicators. We can take advantage of the fact that we were born with two ears and one mouth. Since our ears rarely get us into trouble and our mouth often does, sometimes the safest route is to listen more and speak less. By becoming better listeners, we become better communicators. 

Remember that every day is a gift and the gift we get from learning to hold our tongue and speak to others without alienating them is a gift that will draw others to us and make our relationships with others infinitely richer.”

 Here’s the Link to Today’s Takeaway with Florine Mark

https://888-3-florine.libsyn.com/avoiding-conversational-pitfalls

Who is Joyce Weiss?

Joyce is the Queen of Conflict Resolution and works with Department Managers and Leaders, Growth-Minded Individuals, and Small Groups tired of feeling invisible or overlooked and ready to confidently use their voice – without losing their cool. The result is their input and contribution are recognized and respected. And their expertise is in constant demand. 

Here’s A TREAT FOR YOU

Are you ready for the next level of support from me? Send an email to Joyce@Joyceweiss.com and put “I’m ready” in the subject line. I will send you my online calendar to schedule a call.

What will you get from the call?

Get extreme clarity on one of your current challenges
Understand what is necessary to get you from where you are to where you want to be.
Create an action plan, so you know what your next steps are

THIS IS NOT A SALES CALL! 🙂

Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress.
We made it easy for you. The shareable social media links are below.

Thanks for reading, and remember – You Get What You Tolerate!

 

 

Filed Under: communication challenges, Communication Strategies
Tagged With: Communication, effective communication

March 28, 2023 By Joyce Weiss Leave a Comment

Secrets to Stop Taking Things Personally During Conflict |Video

  • Do you need a reminder about not taking things personally when someone pushes back?
  • Is it time to have a  difficult conversation with your boss?
  • Are you ready to use your voice even if you fear the consequences?

If so, you are in the right place!

Laneshia Collier, Human Resource Professional, was a guest on my show, Kick Conflict to the Curb™. She spoke about a difficult conversation that she had with her boss. She knew it was necessary to take this risk so both could move forward.

Laneshia discovered that her manager didn’t know what she was responsible for in the company. He didn’t notice the positive changes that Laneshia and her team made for the company. And she knew that she needed to educate her boss. 😉 The team felt ignored and underappreciated.  It was worth the risk of retaliation – which didn’t happen. The result is that her manager listened and appreciated the feedback.

It takes courage to speak up and address tough issues, but it’s better than letting resentment build up. Remember, honest communication is key in any relationship, even in the workplace.

Not taking things personally is a skill that takes constant practice – reminding yourself that it usually has NOTHING to do with you!

We all Have to Engage in Difficult Conversations in Our Life

Whether with a friend, family member, or colleague at work, these conversations can be uncomfortable and even painful. However, one of the most important things to remember during these conversations is not to take things personally.

When we engage in difficult conversations, it’s natural for emotions to run high. We may feel hurt, angry, or frustrated; taking these emotions personally is easy. However, when we take things personally, we may react in ways that are not productive or even harmful.

How to Avoid Taking Things Personally

  1. Practice active listening: One of the best ways to avoid taking things personally is to practice active listening. This means truly listening to the other person’s words without interrupting or getting defensive. When we actively listen, we can gain a better understanding of the other person’s perspective and respond in a more constructive way.

  2. Remember that it’s not about you: When someone is upset or angry, it’s easy to assume it’s because of something we did. However, it’s important to remember that the other person’s emotions are not necessarily about us. They may be dealing with their own personal issues or frustrations.

  3. Stay calm and focused: When emotions run high, it’s easy to get caught up in the moment and react emotionally. However, it’s important to stay calm and focused during difficult conversations. Take a deep breath, count to ten, and stay centered.

  4. Separate facts from opinions: During difficult conversations, separating facts from opinions is important. When we focus on the facts, we can have a more productive conversation and avoid taking things personally. Ask questions to clarify any misunderstandings and try to stay objective.

Difficult conversations are a part of life and don’t have to be destructive. By practicing active listening, remembering that it’s not about you, staying calm and focused, and separating facts from opinions, you can have a more productive and positive conversation. Remember, difficult conversations can lead to growth and understanding, so don’t be afraid to engage in them.

Let’s Stay Connected

Please comment about this week’s post. How does it resonate with you?
You can share in the comment section or send me an email HERE

Are you ready to disrupt your status quo?
Discover what it costs you when you don’t know how to resolve conflict.
Money? Relationships? Inner Peace?

Who is Joyce Weiss?

Joyce is the Queen of Conflict Resolution and works with Department Managers and Leaders and Growth-Minded Individuals tired of feeling invisible or overlooked and ready to confidently use their voice – without losing their cool. The result is their input and contribution are recognized and respected. And their expertise is in constant demand. 

Are you ready to confidently use your voice without losing your cool? Visit www.KickConflicttotheCurb.com and grab your copy of the communication assessment.

You will discover how your communication impacts your success at work.

I’m confident you will thank me later!

You want this because you’ll: 

  • Have increased self-confidence because you no longer dread difficult conversations.
  • Experience more enjoyment at work because the drama has been eliminated.
  • No longer feel invisible; instead, your input is recognized and respected.

If this is something that you want, all you have to do is go to www.KickConflicttotheCurb.com

If you already took the Kick Conflict to the Curb Assessment and are ready for the next level of support, email me at Joyce@JoyceWeiss.com.
I will send you my online calendar to schedule a call.

What will you get from the call?

  • Get extreme clarity on one of your current challenges
  • Understand what is necessary to get you from where you are to where you want to be.
  • Create an action plan, so you know what your next steps are

THIS IS NOT a SALES CALL! 🙂

Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

Remember, You’ll Get What You Tolerate!

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress.
We made it easy for you. The shareable social media links are below.

Filed Under: Communication Strategies, difficult conversations
Tagged With: conflict in the workplace, effective communication

April 5, 2022 By Joyce Weiss Leave a Comment

2 Ways to Effectively Deal with Passive-Aggressive Behavior | Video 1

Do you work or live with a person who exhibits passive-aggressive behavior?
Are you ready to find out how to communicate with this person in a productive way?

If so this video below is just for you.

Several coaching clients have discussed their challenges dealing with passive/aggressive behavior with either family or colleagues.
I need to be clear that there is passive-aggressive behavior, not people.
This makes it less personable and more manageable.

Definition of Passive-Aggressive Behavior 

Passive-aggressive behavior is expressing negative feelings indirectly instead of openly talking about them.
Additionally, they may feel angry, resentful, or frustrated. But they act neutral, pleasant, or even cheerful. Plus they find indirect ways to show how they really feel.

Do these 3 examples sound familiar to you?

1. A girlfriend was mad at her boyfriend, Bruce. She didn’t tell him that she was upset.
Her passive-aggressive behavior was blasting the volume of the music which was unbearable for Bruce to hear.
Bruce is my client and we discussed this challenging behavior. He now realizes that he needs to speak directly to his girlfriend when she shows these tendencies.

2. An aunt said the following to her niece, Kate: “Kate, I like your new haircut because it makes your face slimmer.”
During our coaching session, Kate practiced how to answer her aunt in future conversations. Kate now understands this behavior. She communicates with her aunt directly and lets her know that comments about her weight are hurtful.

3. Lisa, An HR professional discussed her frustration with a direct report, Jim who was always late to meetings. We explored Jim’s passive-aggressive behavior.
Additionally, Lisa told Jim that he is not invited to future meetings because his behavior is demoralizing to the team. Jim was given one more chance and he caught on very quickly.

Let’s Stay Connected

Please comment about this week’s post.  How does it resonate with you?

Please comment on how you deal with passive-aggressive behavior in your life.

What are your questions about this frustrating condition?

Stay tuned for the next week’s video which will cover the reasons why people become passive-aggressive, coaching questions to ask them, and how to deal with them.

Thanks for watching

You can share in the comment section or send me a private email HERE.

Let’s resolve any conflict you are experiencing during a complimentary 20-minute laser-focused coaching call.  

Let’s reduce your inner stress!

I’m the Human Resource Professional’s Partner. I coach employees and managers to feel comfortable using their voice without losing their cool – so they feel heard and respected.

Are you {or your direct reports} ready to explore working with me as your private coach?
Call me at 248.681.5831 or send an email to discover how easy this process is.

Here’s the link that describes packages that fit with anyone’s budget and schedule.

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Conflict Resolution and Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress. We made it easy for you. The shareable social media links are below. 

Subscribe to my youtube channel for more tips and strategies for you or your direct reports to get great results
You’ll find playlists on dealing with bullies, tough conversations, interviews with thought-provoking Department Managers and Leaders and leaders.

Be Well and Happy!
Remember, You Get What You Tolerate!

Filed Under: Communication Strategies, passive-aggressive behavior
Tagged With: Coaching as a Leader, human resources

March 15, 2022 By Joyce Weiss Leave a Comment

2 Surprising Tips to Make Your Relationships Better |Video

Are you ready for two easy and surprising tips to make your relationships better?

This week’s video shows you how to get better results even during a difficult conversation.

Coaching clients get powerful results after practicing these strategies with me. It’s surprisingly easy.

Stephen R. Covey said, “Most people do not listen with the intent to understand: they listen with the intent to reply.”

Improve Your Relationships Tip #1: Explore From the Other Person’s Shoes

Here are two examples:

  • “I’d be pretty mad if I were in your shoes.”
  • “I can see why you may say this.”

These statements show that you are listening deeply. Your relationships will improve when others see that you are really with them.

Make Better Relationships Tip # 2: Propose a Harmonious Outcome

The following examples show you how easy it is:

  • “What bothers you most about the person?”
  • “How can you explain your reason for acting this way?”

You are not judging, just asking two exploratory questions to help the other person resolve his or her situation.

Joyce, What Are Your Thoughts? 

I’m glad you asked. 🙂
Just listen to others communicate. It won’t take long for you to figure out that most people listen only to reply. They are not with the other person and it’s so evident.

Remember Stephen Covey’s quote:
“Most people do not listen with the intent to understand: they listen with the intent to reply.”

Let’s Stay Connected

Please comment about this week’s post.  How does it resonate with you?

You can share in the comment section or send me a private email HERE.

Let’s resolve any conflict you are experiencing during a complimentary 20-minute laser-focused coaching call.  

Here’s my calendar. 

Let’s reduce your inner stress!

I’m the Human Resource Professional’s Partner. And coach employees and managers to feel comfortable using their voice without losing their cool – so they feel heard and respected.

Are you {or your direct reports} ready to explore working with me as your private coach?
Call me at 248.681.5831 or send an email to discover how easy this process is.

Here’s the link that describes packages that fit with anyone’s budget and schedule.

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Conflict Resolution and Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress. We made it easy for you. The shareable social media links are below. 

Subscribe to my youtube channel for more communication tips and strategies for you or your direct reports to get great results

You’ll find playlists on dealing with bullies, tough conversations, interviews with thought-provoking Department Managers and Leaders and leaders.

Thanks for watching and remember: You get what YOU tolerate!

 

Filed Under: Communication Strategies, improve relationships
Tagged With: effective communication, improving communication skills

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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