Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Communication Strategist and Master Coach

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December 11, 2018 By Joyce Weiss

Communication Strategies: People Bringing Problems from Home to Work

Communication strategies will be the topic for the next few posts.  You will find case scenarios taken from recent Be Direct with Respect® workshops.

The following Topics will be covered:

  • How to have a tough conversation with a direct report who brings problems from home to work
  • Starting a direct conversation about mediocrity
  • How negativity lowers morale

Read last week’s article on Communication Strategies to Use with Someone Who Brings Problems from Home to Work HERE

Have you dealt with any of the following issues?

  • A direct report who brings issues from home to work and you don’t know what to say.
  • You don’t know how to set boundaries with a stressed-out colleague.  You want to be supportive and you have deadlines to meet.

This article has 2 communication strategies to help you support a friend, colleague or direct report.

Communication Strategy #1:  Make the conversation safe

Make the conversation safe by starting it out with I do want – I don’t want. bullying in the workplace |communication strategies

Here are a few examples:

I don’t want to overstep my boundaries.
I do want to make sure that you are ok.

I don’t want to push you over the edge.
I do want to suggest getting support during this challenging time for you.

I do want you to know that I’m here for you.
I don’t want to leave this unsaid.

You will be reading about this strategy again in the next two articles.  You may be asking yourself, “Joyce why are you repeating this strategy?”  The reason – it works!  You can make your conversations safe by using this strategy.  You can also change the words around by using I don’t want at the beginning or start out with I do want.  Everyone’s comfort level is different.

Communication Strategy #2:  Use Be Direct with Respect®

Be direct with respect®

  • Allows you to be direct in a respectful way
  • Is truth with heart
  • Creates a win/win situation
  • Respects yourself and others

I am ___________________
(Your emotional response)

When I __________________
(Non-judgmental)

Because __________________
(How it affects you)

I am concerned about your state of mine when I see you withdrawn and irritated because I want the best for complainers; negativity in the workplace | improving communication |communication strategiesyou and for us to be at our best as a team.

I am concerned when I see your home issues affecting your work because it impacts your performance and the entire team.

These 2 communication strategies will give you a plan on how to approach this delicate subject with someone who may need some support while you need to set boundaries.  Find more communication strategies in the search option of this blog.

I want to hear from you

Add a comment to my blog on how you have helped a stressed-out colleague or direct report.  Let me know what other communication or conflict resolution topics you want me to write about to fit your specific needs. You will receive a response from me because I enjoy connecting with my readers!   You are always welcome to send me a private email HERE with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce communication strategiesconflict and improve leadership skills and quality of life.

Would you like to explore how our coaching online program Communication Skills at Work could help you advance your career or address bullying? Read more on how you can become a master communicator HERE.

We can set up a FREE laser-focused 30-minute phone coaching session to see if the course is right for you.
Send me an email to set up our session HERE.

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Have a great week.

Until next time, Remember…”You Get What You Tolerate!”

 

 

 

Filed Under: Articles on Stress, Coaching as a Leader
Tagged With: effective communication, personal accountability

October 16, 2018 By Joyce Weiss

Toolbox Alert #2: A Code of Conduct Improves the Team

Last week was the first in a 3 part series on the importance of creating a Code of Conduct.  Read last week’s article on How a Code of Conduct Reinforces Accountability HERE.  The main concepts are that everyone in the organization needs to create the Code of Conduct and adhere to each agreed rule.  If someone breaks the code the entire team is responsible to address this issue with the person who breaks the Code of Conduct.

This week’s article will cover the following topics:

  • Knowing the priorities of the Code of Conduct
  • The Code of Conduct is the police officer
  • What to do when YOU break the Code of Conduct?

Knowing the priorities of the Code of Conduct

1.  The code and mission come first code of conduct
2.  The needs of the team come second
3.  The needs of the individual come third –
it’s not all about you!

It takes a while to get everyone on the page about these 3 priorities.  This is where the pedal meets the metal by making sure that everyone feels empowered to have the tough conversation with those who break the Code of Conduct.

The Code of Conduct is the police officer

The conversation below is one that a client used with a colleague.
“This is not about me attacking you.  This is about following the code.  We all agreed upon the code.  I’m uncomfortable doing this, yet I need to speak to you since it will benefit all of us.  It’s not about being mean or blaming you.  It’s about sticking to what we decided to do.”

How do you think this conversation went for my client?  The good news is that it went very well.  Both parties did not judge or criticize in a negative way.  If your Code of Conduct is done right, the results will be extremely beneficial.  If people start arguing, you know that you need to have more discussions with the entire team.

Discuss what the benefit will be for the person and the team.  Thank the person for listening.  Give a compliment when the person improves his or her behavior.

What to do when YOU break the Code of Conduct?

  • Take a deep breathcode of conduct
  • Don’t take it personally
  • Acknowledge the person
  • Listen without interrupting
  • If you made a mistake admit it
  • Ask the person how to make it right

Owning our mistakes could even be part of your Code of Conduct! 🙂

Let’s get real about the Code of Conduct

Please listen to me on this one!  It takes time to make the Code of Conduct work.  There will be naysayers on your team.  There may be bullies who feel they can ignore the code.  This is where leadership matters.  Everyone on the team needs to feel free to communicate with anyone who breaks the Code of Conduct –  not just leadership.

Next week I will include what my clients have included in their Code of Conduct.

I want to hear from you

Add a comment to my blog on how you have made a Code of Conduct work in your company.  How did you address team members when they broke the Code of Conduct?  You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email HERE with concerns that you are experiencing at work.

I will send a copy of my 2nd book – Full Speed Ahead:  Become Driven by Change to the first 3 readers who send me a comment or email.

Please share this and any article that speaks to you or your company

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce conflict and improve leadership skills and quality of life.

Read the first article in the series on The Importance of a Code of Conduct HERE.

 

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Have a great week.

Until next time, Remember…”You Get What You Tolerate!”

 

 

Filed Under: code of conduct, Team Synergy
Tagged With: code of conduct, personal accountability, team building

March 19, 2017 By Joyce Weiss

Secrets from an Executive Coach to Advance Your Career

As an Executive Coach, my clients ask me to address strategies on how to get promoted or get noticed in their company.

  • Are you ready to ask for a promotion?
  • Do you see others advancing in your company?
  • Are leaders listening to your suggestions?

There is a saying that I use quite a bit, “If you don’t toot your own horn, who will?”  I realize that there’s a fine line between being a braggart and being assertive.  I’m not asking you to put your ego on steroids! 🙂  The strategies in this article will take you on your own career path. They are discussions this Executive Coach has during accountability sessions.

If eighty-hour workweeks and impending layoffs are leaving you apprehensive about your career decision, you’re not alone. These days, countless professionals are yearning for more fulfilling careers.

Unfortunately, many professionals are going to their day-to-day work activities and feeling as if they’re pedaling a bicycle uphill in the wrong gear.

They secretly yearn for the feelings of freedom and self-reliance they used to have when they were children pedaling away on their very own Schwinn or Huffy.

How can we recapture those childhood feelings of independence, adventure, and joy?

Executive Coach Secret #1: Safely navigate work’s potholes, ruts, curbs, obstacles, and challenges.

executive coach

In order to excel professionally, you need the ability to learn from any past mistakes rather than dwell on them.

The truth is that the only wrong mistake is one we don’t learn from – when things go wrong, we have a choice. We can criticize ourselves and curse our own bad luck, or we can coach ourselves, extract value from what we learned, and focus on how we can handle that situation better in the future.

The next time something devastating happens to you, whether it’s a layoff or a failed project, remember there are lessons to be learned.  Believe me, I know what I’m talking about and remind myself of this strategy numerous times!

Executive Coach Secret #2: Take the direct route.

Many people are so confused about expectations at work.  They need to ask specific questions to receive clarity as to their job specifications.  It’s during these times that people need to use straight talk to solve issues.

Being Direct with Respect® means being able to communicate openly and honestly without hurt feelings. Encourage Be Direct with Respect® in your office by thinking about what you really want to say, writing it down, and practicing it.

The more you use it, the more comfortable you’ll feel, and the more your colleagues will follow your lead.

Executive Coach Secret #3: Stay balanced when the road is bumpy.

The majority of people are running on empty.

If your workday feels out of balance, the quickest way to identify what is missing is to know your core values.  What’s holding you back from achieving balance in your day? Can you say no to the things that aren’t consistent with your core values?

When you ignore your personal values for the sake of others, keeping balanced is a challenging ordeal.

To gain balance, you first must be true to yourself. When you can gear down, relax, and enjoy the flowers on the side of the road, you will finally see the right path.  You will find answers and become more focused when you think about what you want to do with your life and not concentrate on the negative parts of your career.

Executive Coach Secret #4: Stop pedaling in circles.

executive coach

How long has it been since you’ve tried something new and different in your work?

After evaluating yourself personally, ask people you trust to make suggestions on how you need to grow.

Use their advice to guide your education decisions. Do you need to take a computer class, a writing course, find an Executive Coach, or attend advanced leadership workshops?

To carve a new career or enhance your current one, you must take responsibility for your own future and learn new skills on a daily basis.  It doesn’t help when we stay in the status quo and don’t move forward.

 

Final Thoughts from Joyce

Your ability to safely navigate workday obstacles, use straight talk, stay balanced, and keep learning will help you recapture the feelings of your youth – when your bike was your ticket to exhilaration.

You’re the one in control! Sometimes the journey will be easy coasting, while other times it will be an uphill bumpy trek.

Either way, it’s up to you to shift your professional life in gear and create your own career path.

I want to hear from you

Send me your questions or comments on what is and what is not working with your career advancement. What are the strategies that work for you?

Do you want to see how your communication skills are impacting your career?  
Take our FREE Communication Skills at Work Assessment HERE.  I will send you a personalized evaluation.

executive coach

Feel free to send me a private email if you have questions about your own career advancement.  I am here to support my loyal readers to improve their working condition.

 This is Joyce Weiss, Communications Strategist and Coach

Learn how I can leverage my 30+ years of communication and leadership consulting and coaching experience to help your organization address executive coaching strategies here.

Until next time, Remember…”You Get What You Tolerate!”

 

 

Filed Under: Career Development, Continuous Improvement, Professional Development
Tagged With: personal accountability, personal development

February 19, 2017 By Joyce Weiss

Executive Coaching Strategies for Leaders

Executive Coaching is a powerful tool for leaders to learn.  Do any of the questions below keep you up at night?

  • Do you want to start empowering employees to divide the workload evenly and fairly?
  • Are some of your teams working harder than others?
  • Do generational or cultural differences get in the way?
  • Are you getting in the middle of communication challenges between employees and acting more like a referee?

If so continue reading!  This article will give you Executive Coaching Strategies and case scenarios for you to share with your team.  Leaders who use coaching skills are great role models for their employees. 

  • They encourage team members to resolve their own conflict. 
  • They know how to hold others accountable for their actions.
  • They set boundaries so that their team understands their expectations.

Executive Coaching

 

Executive Coaching Strategy #1:  Encourage others to resolve their own conflicts

The next time you have a meeting let your team know that they need to start resolving their own conflicts. Communicate that you want them to meet with each other first before they include you.  This Executive Coaching Strategy will allow you to do the things you want and need to do and stop being the company referee!

The following are 2 case scenarios to give to your team:
How would you resolve conflict when 2 people have an issue with each other if you were a leader? 
What patterns have you witnessed concerning generational or cultural issues?

These questions will start your team thinking how they would resolve personality conflicts if they were in charge. They will also bring forward important topics that need to be addressed.

Exectutive Coaching

Executive Coaching Strategy #2:  Hold team members accountable for their actions

Leaders need to coach their team about job performance or attitude adjustment or else these negative qualities and behaviors will continue causing stress for the company.  Use your favorite coaching stories to describe the culture you want at your organization.  Share your philosophy how negative attitudes or mediocrity will not be tolerated.  Some leaders may not discipline because they fear a backlash from employees.  This one Executive Coaching strategy will help leaders and their teams discuss how things need to change and how to move forward.

I want to hear from you

Send me your questions or comments on what is and what is not working with your organization’s communication.

Read More on Executive Coaching Strategies.

Visit our knowledge base for more articles and podcasts on Executive Coaching 

This is Joyce Weiss, Communications Strategist and Coach

Do you want to add Exective Coaching to your Leadership tool box to give you the time to do what you want and need to do?
Visit our Executive Coaching services page 

Until next time, Remember…“You Get What You Tolerate!”

Filed Under: Coaching as a Leader, How to Improve Communication in the Workplace
Tagged With: Coaching as a Leader, personal accountability, trust

January 8, 2017 By Joyce Weiss

Secrets From a Career Coach to Gain More Control at Work and Home

As a Career Coach, several of my clients wanted me to help them identify how they can do more with less in a new way…to change their status quo. They described how they felt like gerbils constantly running on a wheel…going no where! After doing a couple of pilot programs, we discovered key questions that people enjoyed answering on how to change their routine.

This article is a description of one of my programs – The New Normal: Doing More with Less. I hope that the information will help you solve some of your own issues at work. Leaders and their employees are maxed out with new demands on resources. I challenge you to think about important changes so you can gain control of your hectic life! Creative thinking is a necessity to keep up with constant change and expectations. We all have the same 24 hours in our day. We need to figure out how to work as productively as possible and change the way we have done things in the past. You will learn strategies to keep up with the workload without burning out. I look hearing your comments and questions! 🙂

Career Coach Secret # 1: Balance – I’m stuck in high gear

  1. What boundaries do you set for yourself at work to achieve balance in your personal life?
  2. What boundaries do you need to set for yourself at work?
  3. What systems do you use to identify what is important to whom and when?
  4. How do you weed out or stop things that aren’t working and recharge with a new program alignment?

Career Coach Secret #2: Fun -“Look, Ma – no hands!” Give yourself permission to have fun

  1. What issues/barriers are hindering you from creating a positive work environment?
  2. How do you keep your staff, team, and YOU from burning out?
  3. What does your organization do to encourage life prioritization?

Career Coach Secret # 3: Strategies from Joyce Weiss

  1. Which questions above speak to your specific needs?
  2. Select only 2-3 questions and decide what action steps you need to take to gain more control in your life.
  3. Discuss your new ideas with someone who you trust and set mutual goals and times to reconnect.
  4. Feel free to send your ideas to me at Joyce@JoyceWeiss.com and I will send you a response.
  5. What strategies do you use to gain control balancing your personal life?

I want to hear from you.
What action steps will you take as a result of reading this article?
CLICK HERE to send me your questions about your own work life balance.

Interested in More Resources to Watch Your Career Grow?

Check out my new Communicate with Impact Self-Study Program Workbook. This workbook is a compilation of 30 years of experience as a Career Coach and Communication Strategist.
I created this powerful step-by-step self-guided workbook to specifically help the hundreds of business people like you, who continually contact me for expert communication advice on:

  • Improving personal work relationships
  • Management’s interaction with workflows
  • Leadership’s ability to be clear and transparent abut their goals
  • Replacing stress points they face every day with positive outcomes.
    Career Coaching the Communicate with Impact Self-Study Program WorkbookWe just launched this powerful workbook and you will be among the first to review the content and possibly order it. CLICK HERE to learn how you can take a huge leap this year in your career. It’s a great way to learn the newest strategies very fast without having to go anywhere. You can learn at your own pace from anywhere.

Until next time,

This is Joyce Weiss, Communication Strategist and Career Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line career and life coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

Filed Under: Career Development, Facts about Stress, Life Prioritization
Tagged With: personal accountability, stress, work life balance

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Joyce Wins Best of MichBusiness Award

Congratulations Joyce Weiss! Recipient of the ‘Best of MichBusiness 2016 One Person Wonder’ Award!   Read more...

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Certified Speaking Professional Designation through the National Speaker’s Association

Certified Speaking Professional Designation through the National Speaker’s Association

CE Instructor through Professional and Continuing Education (PACE)

CE Instructor through Professional and Continuing Education (PACE)

Certified as a Best Practices Company

Best Practices Company

Contact Joyce

Joyce Weiss
6737 Oyster Cove
West Bloomfield, MI 48323

Email: joyce@joyceweiss.com
Phone: 1-248-681-5831

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