Thanks to Tom Borg for his great ideas. You can reach Tom at www.TomBorgConsulting.com Next time you find yourself listening to a complaint, remember these 4 R’s: Respect, Rapport, Relate, Resolve These tips will help you with stress reduction during those tough times with customers. It will also resolve conflict and interpersonal issues. Respect- “I… [Continue reading]
Improving Communication Skills: Be Specific When Giving Feedback to Others
When giving feedback, be sure you take time and choose your words wisely so that you convey exactly what you mean! You can’t assume that people know what you want. During one of my conflict resolution programs 2 participants started competing with each other on how their specific department did not receive enough support from… [Continue reading]
More Ideas on How to Deal with an Angry Client or Member
More Ideas on How to Deal With an Angry Client/Member Okay, you’ve worked the 6 steps, and now have done all that you can – and your client’s still mad! Well, you may have a tough one, but it’s far from impossible. Here are your next steps: Empathize to show that you realize the serious… [Continue reading]
How to Deal with an Angry Client/Member
Has this ever happened to you? Someone is angry, and you need to help! During one of my team synergy programs, an individual started yelling at me and said, “You are like all the other consultants who have attempted to help us. It all sounds so hopeful while consultants do the training and it is… [Continue reading]
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