Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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A Career Development Strategy to Protect Your Reputation

Women’s Health Magazine interviewed me on how to resolve conflict in the workplace.
The subtitle of the article is “If you don’t settle on-the-job disputes the right way, you could get a bad rap.”

Career Development Strategy #1:  Listen to the Debate 

Whether you and your cube-mate are debating the best approach to use on a big project or her/his obnoxious cologne choices, your coworkers see the same thing: a catfight. Workplace conflicts between two women are judged to have more negative consequences that conflict between two men or one woman and one man, according to a new study in the journal
Academy of Management Perspectives.

Career Development Strategy #2:  How to Respond During a Conflict

  • Don’t worry and vent – be direct with respect®
  • Keep conflicts task oriented – remove emotion if possible (not so easy to do!)
  • Dial back your voice
  • Hit pause – Get into the GAP and decide how you want/need to respond
  • Avoid the gossip – Communicate directly with the person

I want to Hear From YOU

Send your ideas to me about how you have seen others damage their reputation at work.
They can be short, long, stories, or observations. This could be an entirely new blog post for me to write about.
I suggest that you DON’T use names! 🙂

Here’s the link for your FREE Communication Assessment communication strategies |Joyce Weiss | Communication Strategist | Career Coach | assessment

This will help you measure the impact of conflict and communication on your career and bottom line!
I will send you an email after you complete the assessment. It will be productive, fun, and you will learn something new about your communication!
I look forward to responding with you soon.

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

This is Joyce Weiss
and Remember…YOU GET WHAT YOU TOLERATE!

 

 

 

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5 Action Steps to Reduce Conflict in the Workplace

Hello again! 🙂

The 5 action steps in this blog post will help reduce conflict in the workplace.  These ideas have helped clients start productive conversations with team members.  Let me know which ones speak to you!  I will send 5  more action steps next week.  You will receive a total of 20 action steps in the next few blog posts to keep you going!

Action Steps 1-5 to Reduce Conflict in the  Workplace

1. Use The Power Talk Formula:
“I am…” (Your emotional response)
“When I…” (Nonjudgmental observation)
“Because…” (How it affects you)

conflict in the workplace2. Use Verbal Aikido: Take back control when you pull back, not push back. Repeat the same words or agree with the bully.

3. Ask a Positive Question to the Negative Person.“What is something good that happened to you today?”  This will force a positive response.

4. Create a Code of Honor with your team.

5. Improve Morale by giving a day off to an employee who finds a new hire.

Links to Previous Blog Posts on How to Reduce Conflict in the Workplace

Read more information on Be Direct with Respect HERE.

Read more information on Verbal Aikido HERE.

Read more information on a Code of Honor HERE.

Search for more articles on improving morale in the search area of this blog site.

I want to hear from you

Add a comment to my blog on which action step you like the best.  What stories or expressions help you?

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Get the video series, “20 Tips to Reduce Conflict in the Workplace” HERE.

Until next time,

Joyce Weiss, Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Get the video series, “20 Tips to Reduce Conflict in the Workplace” HERE.

 

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How to Repair Generational Conflict: Part 6

Hi Again! 🙂

This article is #six in my 6 part series on how to repair generational conflict.  You will learn or relearn about Generation Edge.  They were born between 1996 – 2010 and are known as Gen Z and digital natives.  They are financially conscious and save for college – something that they learned from their Gen X parents.  YouTube is the place they visit for uplifting messages from their favorite stars.

Gen Edge:  How to Repair Generational Conflict Idea #1

Gen Edge Legacy in the Workplace repair generational conflict

  • Diverse and inclusive
  • They will leave if they see injustice
  • Resilient
  • Want feedback and support
  • Parents taught them practicality
  • Will persevere through tying projects, clients and times

Gen Edge:  How to Repair Generational Conflict Idea #2

Gen Edge Key Events

  • On-demand entertainment repair generational issues
  • Citizen journalism
  • YouTube
  • The Great Recession
  • Visual communications

Gen Edge:  How to Repair Generational Conflict Idea #3

Gen Edge Traits

  • Connected
  • Diverse
  • Resilient
  • Pragmatic

Gen Edge:  How to Repair Generational Conflict Idea #4

Gen Edge Values

  • Stability
  • Personalization
  • Equality
  • Resourcefulness

Thoughts from Joyce

  • Get involved with those who you don’t know
  • Discuss differences and find common ground – don’t judge each other for being different
  • Discover how these differences can support each other’s efforts
  • Get to know how the chain of command works to avoid pitfalls
  • Help each other with communication and technical skills
  • Set clear expectations
  • Include all generations at meetings and in decisions

I hope you enjoyed this 6 part series and welcome any comments or questions that you have on how to repair generational conflict.

I want to hear from you

Add a comment to my blog on how you repair generational conflict.

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What You Tolerate!  

PS

Read part 1 on how to repair generational conflict HERE
Read part 2 (traditionalists) on how to repair generational conflict HERE
Read part 3 (baby boomers) on how to repair generational conflict HERE
Read part 4 (generation X) on how to repair generational conflict HERE
Read part 5 (millennials) on how to repair generational conflict HERE

 

 

 

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How to Repair Generational Conflict: Part 5

repair generational conflictHello again!

This article is #5 in my 6 part series on How to Repair Generational Conflict.  You will read information about the Millennial Generation.  Millennials were born between 1980-1995.  There are 82 million millennials – a larger generation than baby boomers!  They were in school when Apple released the iPhone.  They expect constant connectivity and innovation on social media.

Millennials:  Repair Generational Conflict Idea #1

Millennials Bring the following Legacy to the Workplace:

  • Informal and authentic
  • Casual dressers
  • Collaborative since stay connected online with others
  • Love brainstorming sessions

Millennials:  Repair Generational Conflict Idea #2

Millennial Key Events repair generational conflict

  • Tech upgrade cycle
  • Self-esteem movement
  • The great recession
  • Homeland violence –  Columbine high school massacre/911 terrorist attack
  • Encouraged to share what’s on their minds with parents and teachers
  • Feel comfortable going up to CEO to make a lunch date or chat

Millennials:  Repair Generational Conflict Idea # 3

Millennial Values

  • Integrity
  • Innovation
  • Efficiency
  • Speed

I want to hear from You

Add a comment to my blog on how you repair generational conflict.

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What You Tolerate!  

PS
Read part 1 on how to repair generational conflict HERE
Read part 2 (traditionalists) on how to repair generational conflict HERE
Read part 3 (baby boomers) on how to repair generational conflict HERE
Read part 4 (generation X) on how to repair generational conflict HERE

 

 

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Does Your Team Show Respect in the Workplace?  

https://youtu.be/MuFbnNvjajE

Respect in the workplace is a topic that needs to be addressed due to so many bullies and negative people harassing others.

Does your team show respect in the workplace?

  • If you answer, “NO”, this article will give you some ideas.
  • If you answer, “YES”, please send me what is working for your team!

Respect is critical to have a productive and cohesive team.  Many of my clients ask for support when their team is sarcastic, negative or even silent with each other.

This article describes 3 Strategies to help you address how you can communicate with those who are disrespectful of others on your team.

Strategy #1 to ensure that your team shows respect in the workplace:  Discuss your concerns

Speak directly to your team either when they are all together or individually.  This is one of the toughest things for many people to do.
Start out by making the environment safe by giving an example of their productive projects or successful customers service story.

Strategy #2 to ensure that your team shows respect in the workplace: Setting boundaries

  • This step may be difficult for leaders who don’t like conflict.  It may be hard, but it’s necessary to have these tough conversations.
  • Share your frustration or concern about their sarcasm or negativity and how it impacts the team and morale.
  • Give them time to discuss what is on their mind.
  • Make sure that you set boundaries on how your team shares this feedback.
  • Act as a coach to ensure that the session does not turn into a complaint fest!

Strategy #3 to ensure that your team shows respect in the workplace:  4 tips to keep you sane

When you’re practicing Be Direct with Respect® and a coworker is not communicating in a productive way, just remember:

  1. Don’t take it personally if someone verbally attacks you.
  2. Don’t make assumptions.  Once your team feels heard, there will be better communication and no more mind reading.
  3. Do have the courage to ask and express what you want – even if it is difficult.
  4. Speak with integrity.  You are concerned about the success of the team and not finger pointing.

I want to hear from you

Add a comment to my blog on how you create a respectful workplace.  What stories or expressions help you? You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company.

Loyal readers like you help us find more people who could benefit from these posts.  Help us help them reduce conflict and improve leadership skills and quality of life.

Do you want more information on how to help your team improve their communication skills?
Learn how I can leverage my 30+ years of leadership consulting and coaching experience to help your organization address conflict resolution in the workplace here.

 

This is Joyce Weiss

Corporate Communication Strategist and Career Coach

Have a great week.
Until next time, Remember…“You Get What You Tolerate!”

 

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831