Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Gain Control During Chaotic Times…Radio Interview

Do you want to find more fulfillment at work or home?
Is there someone who is making your life miserable?
Do you want to improve your quality of life?
Do you want to figure out how to handle stress better in your life?

If so…continue reading. If not you may be in denial! 🙂

Conston Taylor from Business Innovators Radio recently interviewed me about the above questions. Conston asked me to share my background and how I became an expert in resolving conflict in the workplace. I shared a time when I was bullied a few months ago and how I handled it.

Enjoy the interview by clicking on the link below.
 Business Innovators Radio Interview

Here are a few ideas from the interview.

What are some misconceptions about dealing with conflict?

  • I’m too shy and don’t want to tell others what I’m really thinking
  • I was brought up to respect elders and “can’t” be honest with my boss

If you are shy, you can continue keeping your thoughts inside or…learn strategies on how other shy people figured out how to have safe conversations and get great results. It is a great concept if your culture teaches you about respecting elders. There are safe exercises to practice which will still respect others while allowing yourself to gain respect and most importantly of all to feel great about yourself.

2 strategies on how to create safe conversations

  • Use “I don’t want to…” “I do want to…” For example “I don’t want to create stress between us, I do want to improve our working relationship.” This one idea can bring down walls and get you great results. The main idea is to say this statement calmly and realize that not ALL communications are successful. The more you practice this idea, the better you will be able to create safe conversations.
  • Use the GAP by asking yourself how you want to react during a conversation. You can decide not to say anything or express yourself in a confident way. The idea is not to blurt out words without thinking what you want to express. Taking a breath or even stepping back for a day and deciding how you want to proceed will help you find your power.

Main ideas from Joyce’s books

  • Full Speed Ahead: Become Driven by Change
    You can look at change as stress or an opportunity. Readers can take each chapter and create an entire meeting or mini workshop by using the activities. Your team can discuss the concepts in the chapters.
  • Take the Ride of Your Life: Shift Gears For More Balance, Growth and Joy
    Find answers to your own bike story by finding fulfillment and what you need to do to improve your quality of life. I use a bike metaphor by asking readers to look at who taught them how to ride their first 2 wheel bike without training wheels and how this turning point affects them today. You will read stories that are very inspirational on how others turned negative things around. Plus there are many humorous aspects in each chapter along with cartoons from Schwinn Bicycles.
  • Communicate with Impact: Be Direct with Respect®
    This e-book is part of our new On Line PREMIER Coaching Program. You will receive more details shortly when we launch it to our readers. The ideas will help people express themselves and get the respect that they deserve. It will also help leaders to give cost effective coaching to their managers and directors. Stay tuned!

CLICK HERE to review all 3 of these products

I want to hear from you!
CLICK HERE to send me your questions or concerns.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them top performers in their industry. Joyce is an author, Communication Strategist, and a Certified Speaking Professional. Call 800.713.1926 or email: Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.
Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

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New Ways to Cope with a Difficult Person

Are you a manager or director who wants to help your direct reports handle their own conflict in the workplace?

Do you work with a colleague who is selfish and doesn’t help your team?

If so, don’t go anywhere!  This post and video will help you understand how you or others react to these difficult people…especially the narcissist. 

The video below is about New Ways to Cope with a Difficult Person.

CLICK HERE to learn if you are a target for a bully.

CLICK HERE to see if you work or live with a narcissist.

 Different Ways That We Cope With Difficult People

  • Fighting or countering the attack
  • Fleeing or avoiding the situation
  • Giving in or surrendering to the threat

Why is it so Hard to Deal with a Narcissist?

  • What’s with me?
  • Am I simply a masochist?
  • How can I allow myself to be so fooled?
  • Why can’t I speak up and tell him/her to…?

The Danger of the Narcissist’s Charm

  • Their wit can be hypnotizing
  • They’re very clever and encourage you to be forgiving when he or she is out of line

If a narcissist is in your personal life, you may be attracted because of this characteristic.

 Thoughts From Joyce

  • Remember that we need to protect ourselves from the narcissist’s charm in order to get out of their dangerous web. 
  • Once we realize what is happening we can set boundaries and decide what we need to do.

 I want to hear from you!

CLICK HERE to send me your questions or concerns. What is your experience with difficult people who are on your team?  I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them succeed in their industry. Joyce is an author, Communication Strategist, and a Certified Speaking Professional. Call 800.713.1926 or email: Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to learn if you are a target for a bully.

CLICK HERE to see if you work or live with a narcissist.

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A Secret to Gain Control In Tough Conversations

Have you ever responded to a person and wished that you did not hear what came out of your mouth? We can ALL answer a loud, “YES, Joyce!”  I have done the same thing at times.  The good news is that this post describes a secret tool that I share with my clients and it really works.

The video below is # 18 from my video series:  20 Tips to Reduce Conflict in the Workplace. 

 We all hear the words stimulus and response.

  • The stimulus is something that happens to us…
    For example when someone speaks in a sarcastic way.
  • The response is how we react to something.
    In this example it would be how we react to the sarcasm.

 I’d like to add creating a gap to our equation. This is where you decide how to react. I always suggest that we take a breath and pause for a quick moment to decide what you want to say to the person.

 You can react in the following ways when you create a gap:

  • Use sarcasm
  • Ignore them
  • Take revenge
  • Let it go
  • Thank them

The Rake Story

One of my favorite stories is the rake story. You go to a neighbor to ask him to borrow his rake and he says, “No.” Next week he comes to your house and asks to borrow your shovel. You can either:

  • Say “You’ve got to be kidding.”
  • You can give it to him with a sarcastic comment such as, “I’m better than you.”
  • You don’t say anything and give him a mean look.
  • Or you can ask him the reason why he did not give you the rake and give him the shovel without any hesitation.

What is a Good Answer?

I recommend that we ask ourselves, “What is the best way to respond so that we feel good about ourselves?” It does help to let go of things that happened yesterday and to give up revenge. Keeping score takes too much energy.

We usually have more ways to respond. We don’t have to get defensive, be sarcastic, take revenge or suffer in silence. Of course we don’t always respond the best way we can. Take a moment and ask yourself what you learned about your response so that you don’t repeat this pattern. It is better to pull back and not push someone when they attack you with sarcasm.

I hope that these tips will help you take your communication to a new level.

I want to hear from you!

CLICK HERE to send me your questions or concerns.  What is your experience with either using the gap or not using the gap?

Please CLICK HERE to Leave a Comment or Question

Send me any comments that you may have about this article.  Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life. Let them know about the “Communicate with Impact Weekly” so they can sign up for their own weekly articles.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

Joyce Weiss, M.A., CSP is a recognized expert on working with clients to build leadership and communication skills that make them top performers in their industry.  Joyce is an author, Communication Strategist, and a Certified Speaking Professional.  Call 800.713.1926 or email:  Joyce@JoyceWeiss.com and explore options on working with Joyce to learn powerful techniques on tackling tough conversations.

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to sign up for your FREE Video Series 20 Tips to Resolve Conflict in the Workplace

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Latest Frustrations For Top Level Leaders

The best way to find out if you can trust somebody is to trust them – Ernest Hemingway

Do you feel that your team is disengaged and employees are pushing back?

This post is all about the stress and frustrations that my clients feel at work. I interview them before each program and specific trends are appearing.

What are the frustrations?

Top level leaders are exhausted because they are taking over the responsibility from their directors or managers who are not having tough conversations with their team.

Why does this happen?

As you know many managers/directors are not trained sufficiently on how to deal with tough conversations. They have their job responsibilities and share their frustrations with their boss and the boss takes over!

Click HERE to read my article on How Effective Are You at Setting Boundaries at Work?

What can top leaders do to change this?

Top level leaders must have that tough conversation even if their senior staff pushes back and says, “I am too  too busy to have productive conversations with employees.” Everyone is busy. It is up to upper management to empower the entire team to feel safe and deal with bullies, narcissists, or low productive employees.

Specifically What Can I DO?

Stop rescuing your team by taking over their job responsibilities especially if your communication skills are excellent. This is your time to train managers and directors to do this on their own. You may think that I’m sounding like MRS. Tough Gal. I’m not. I hear complaints daily about employee morale and some leaders are in a rut and continue this same pattern.

Whose Responsibility is it anyway?

Everyone’s! Not just top leaders…the entire team. It will take you longer to resolve this conflict in the workplace especially if there is no trust or lack of training programs. But it is solvable. Recognize that there is a conflict with communication in your organization and do something immediately.

What Resources do you have for us?

So…What about you? I want to hear from you!

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered.

Please CLICK HERE to Leave a Comment or Question

What frustrations and stress do you experience at work with colleagues or leaders?  Send me any comments that you have about this article.  Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home.

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, communication strategist,  and a Certified Speaking Professional. To book Joyce to speak at your event or create long lasting positive change call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS Stay tuned for our new blog template that will be easier to read.  Don’t worry, the content will still contain strategies on how to build employee engagement, accountability and your quality of life!

PPS  Click HERE to read my article on How to Set Boundaries at Work

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A Video Interview on How Joyce Weiss Helps Leaders

Do you want to improve your quality of life?  If so, this post may be just what your Doctor ordered!

Tom Borg, Business Consultant interviewed me on how I help leaders have tough conversations.  Tom is a business expert who works with small and mid-size companies.  He helps them improve their profitability by building their internal communications and trust levels.  We discuss the frustrations that employees experience when leaders don’t know how to handle bullies and narcissists.  

Do you experience the following stress at work?

  • Narcissists
  • Bullies
  • Silos
  • Frustrations with leaders?

How can leaders improve the quality of life for employees?

  • Listen to what is said during exit interviews.
  • What are the common themes that employees who decide to leave share with your company?
  • If they tell you that leaders don’t know how to control bullies, train leaders immediately how to improve communication at work.

    How can you improve your quality of life at home?

  •  If you don’t want to have a tough conversation with people at work and you don’t want to quit…you need to change your mind set.

  • Decide how you can modify your self talk about work.  It’s really hard to do BUT possible if you want to move forward and start concentrating on the positives about your day.

 I want to hear from you!  Tell me your biggest frustration at work.

CLICK HERE to send me your questions or concerns. I enjoy hearing from my readers plus they get their questions answered. Let me know what topics you want me to write about concerning your own conflict in the workplace “issues.”

Do You Want to See How Your Communication Impacts Your Success at Work?

CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good?
Here’s the LINK

Want to share or use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:

A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, communication strategist, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com

Visit her website at ConflictInTheWorkplace.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

I share powerful techniques on tackling tough conversations to build employee engagement, accountability, and improve my client’s quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS You can reach Tom Borg at 734.404.5909 and Tom@TomBorg.com

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831