Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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September 7, 2014 By Joyce Weiss Leave a Comment

It Doesn’t Take A Wrecking Ball to Knock Down Social Barriers

  • Copy (2) of photos from juicer 030Do you have bullies harassing minorities at work?
  • Is there a lot of We versus They going on?
  • Are people telling jokes that make others feel uncomfortable?
  • Are some of your team members silent at meetings and you don’t know why?

I find that many leaders don’t think that they have diversity issues.  People don’t usually bring up uncomfortable issues about gender, race, culture, generations, sexual orientation, religion, mentally or physically challenged.  Start listening for jokes that insult diversity issues or bullying from the tough guy or gal.  I tell my clients, I can’t change you if you are prejudiced.  I can strongly suggest that you keep that prejudice at home in order to work as a team.  Believe me when I say that this business conflict resolution consultant does what I can to open up everyone’s minds.  It does not always work, but I sure do my best! The conversations are never dull during these trainings!

 

My logo says it all:  joyce-email-logoWhen you have respect, you can resolve issues and get positive results.  

 

 

 

 

My last post included a diversity exercise for you to use at future meetings to take down diversity barriers.  Thanks to those of you who sent me private emails sharing
your diversity issues.  This post will give you ideas to reduce conflict in the workplace…to increase respect.

If you use only a few of these suggestions you will realize that social barriers are about as thick as a piece of paper!

Click here for my post on the powerful diversity exercise that I use in my trainings.

Making Diversity Work for You

1.  Hold meetings in locations that are accessible.
2.  Support continuing education on diversity awareness.
3.  Learn about others’ history, customs, etc.
4.  Share with people who are different from you.
5.  Acknowledge your own prejudices.
6.  Interrupt discriminatory actions, conversations, jokes, etc., that you observe.
7.  Speak out against discrimination.
8.  Educate each other about differences and commonalities.
9.  Encourage and support pursuit of new horizons.
10.  Accept persons based on their individual value.
11.  Seek support from others.
12.  Accept differing views, ideas, perspectives and feelings of people.
13.  Show interest in the lives of others.
14.  Speak out when you hear lies being told about people who are targeted for discrimination.
15.  Don’t automatically apply stereotypes to people who are unfamiliar to you.

I will include more strategies to use to remove more of your diversity issues in future posts.  Please send me conflicts that your experience on your team concerning diversity challenges.  We can start a very interesting dialogue! 

 Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at JoyceWeiss.com to sign up for your own FREE video series and Communicate with Impact Weekly to Resolve Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have about this article. Hit the link at the end of this post to share your ideas or questions. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Business Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
How do I do this?
I teach them to tackle the tough conversations with bullies and negative people to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Feel free to call me concerning your own team/executive retreats, workshops, on line professional growth coaching, and keynote speeches.

Remember…You Get What YOU Tolerate!

Click here for my post on the powerful diversity exercise that I use in my trainings.

Filed Under: bullying in the workplace, Conflict in the Workplace, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace, Respect in the Workplace
Tagged With: diversity, reduce conflict in the workplace, Respect in the Workplace

March 9, 2014 By Joyce Weiss Leave a Comment

Don’t Be Rude: Include!

Open Up Lines of Communication with Your Team and I Don’t Mean…Gossip!

conflict cave can u get alongOkay, you’re working on becoming a master communicator. Here are more ideas to help you build stronger teams without letting the office gossip send communications out for you.  Gossip is still prevalent in today’s workplace.  This creates much stress for leaders who want and need to stop groups forming clicks and spreading mean comments about others.  Some of you may think that this is the same behavior that you experienced in high school.  The BIG difference is that leaders can stop this kind of behavior and confront others by using Be Direct with Respect strategies.  This article will help reduce conflict in the workplace.  

A possible response would be…”I am frustrated when I hear office gossip because this kind of behavior is creating stress and reducing productivity.  We need to have a meeting about this and make ground rules so that we start concentrating on taking care of our external and internal clients.” 

I suggest that leaders have this tough conversation first and then move on to something productive such as asking important questions to the entire team.

Here’s today’s tips:

1. Tell them about the great work that the ENTIRE team is doing.

2. Ask for their opinions.

3. Ask what they like/dislike about their jobs.

4. Ask how you can improve their work.

By asking these questions, you can cut to the chase and find out what is on your team’s mind.  This will also show that you want to set boundaries and show them that spreading gossip is not productive or acceptable under your watch!

Click here for a short video on How to Deal with Difficult People

Want to Use this Article in Your Newsletter or on Your Website?

Of course! You are welcome to print this, and any other articles we send, if you use the following byline:
A recognized expert on Resolving Conflict in the Workplace, Joyce Weiss, M.A., CSP is an author, accountability coach, and a Certified Speaking Professional. To book Joyce to speak at your event or company call: 800.713.1926 or email: Joyce@JoyceWeiss.com
Visit her website at www.JoyceWeiss.com to sign up for your own FREE video series on Resolving Conflict in the Workplace.

Was this helpful?

Please send me any comments that you may have for this article. Hit the link at the end of this post to share your comments. Loyal readers like you help us find more people who could benefit from these posts to reduce conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant
I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance…
The Result? My clients get a better night’s sleep!

Remember…You Get What YOU Tolerate!

PS Click here for a short video on How to Deal with Difficult People

 

 

 

Filed Under: bullying in the workplace, Conflict in the Workplace, How to Improve Communication in the Workplace, Increase Respect in the Workplace
Tagged With: bullying in the workplace, improving communication skills, Respect in the Workplace

January 14, 2014 By Joyce Weiss 2 Comments

Inspect Respect: Respect is a 2 Way Street

conflict business man being blamedDo you deal with a workplace bully and want to know how to set boundaries with this person to improve conflict in the workplace?
Did you have an important conversation that changed your life?
This blog post describes a turning point in my life.  I hope that it will unlock your own story.

Why RESPECT is so important to Joyce

I was asked to be a guest on the TV show Impact.  The host – Mike Domitrz, founder of Date Safe Project wanted me to share my story on why “respect” was so important to me both personally and professionally. He found me on line because of my trademark Be Direct with Respect®. I started thinking about what I would say and was at a loss for words…this doesn’t happen often being a conflict resolution consultant and keynote speaker! 🙂

I started asking friends why respect was important to them so I could start thinking of my own reasons.

Watch this 14 minute TV show-Impact (below)  with host Mike Domitrz, founder of Date Safe Project 
which describes a conversation that impacted my life.

Look for a future article on Mike Domitrz about the remarkable messages he gives to schools and military about respect, healthy dating, and sexual assault.

I remembered a turning point in my life which was buried for a long time.

I was 21 and just graduated from college as a teacher. I just moved out on my own. I was a free spirit who was always focused on doing well in school. My parents taught me that hard work and persistence were key ingredients to a successful life. My self-esteem was intact. So I thought!

Then I met Jerry, a talented attorney. After a one year court ship, we were married and that’s when the battles began. Our arguments were like we were in a court room with a judge always present. Jerry was very articulate, and because I was not trained in the art of debate, I was no match. I am a positive person who loves to have fun, and tries to be fair. This situation was not fair, and I didn’t have a clue how to stand up for myself.

After living like this for several months, I started to feel like all my energy had been zapped. It was like the defragmenters in Harry Potter. I started feeling invisible…like I had no voice. I didn’t want to get a divorce, but I knew I couldn’t continue living like this.

I became a woman on a mission to learn all about assertiveness so I could get my husband to behave! One book, The Dance of Anger by Harriet Lerner really opened my eyes. Dr. Lerner wrote that when one person in a relationship changes the steps of the dance the other person follows. It finally became so clear to me. I was trying to change Jerry and nothing ever changed except my frustration level! I knew that I had to alter the steps of the dance. I was the one who needed to change. I needed to take a risk and have a tough conversation the next time a disagreement came between us.

I can remember the argument that broke this passive pattern.

I was filled with excitement about my decision to go back to school and pursue a career in counseling and coaching. Nothing would stop me now. I thought that Jerry would be as thrilled as I was that I would go back to school and help others resolve their issues on their own.

I couldn’t wait to share my new ideas with Mr. Lawyer. Have you ever been caught off guard when someone reacts in a different way than you thought they would act? Well I was caught off guard…big time when Jerry “told me” that going to school would be a waste of time. He “wanted” me to go into sales since he knew how focused I was and that I was a hard worker.

The old Joyce disappeared during THAT argument. I was calm, took a breath and a huge risk and said, “I am frustrated when I share my excitement about becoming a counselor because my ideas are discounted.” I changed the dance steps! Jerry was surprised with my direct statement. I respected him and was not sarcastic and most importantly I respected myself by standing up for what was important to me.

That one conversation changed our entire relationship.

It took many more books and months of coaching for both of us to change our steps. Now let’s fast forward 47 years. We are still happily married. Of course we disagree, yet we are now equal and there is no winning or losing. When people ask me why I became a conflict resolution consultant …I tell them that I married a lawyer. They laugh and think that I’m joking. You know the rest of my story.

So what about you? Is there a moment in your life when something changed…when you finally spoke up for yourself? We all have our own story. Some of us are still struggling and not getting the respect that we deserve. You have to be the one who changes in order to improve any relationship…not them. What message is speaking to you right now after hearing my story? 

Was this helpful?

Please send me any comments that you may have for this blog post.  Place your comments by hitting the “comment link” at the end of this post. Loyal readers like you help us find more people who could benefit from these articles.  Feel free to share this post. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these ideas on reducing conflict at the workplace and home. There may be someone in your life who is feeling stressed out…who could benefit from the inspiration and knowledge on improving their working condition or home life.

Until next time,

This is Joyce Weiss, Conflict Resolution Consultant

I help people become top level leaders who get GREAT results.
I teach them to tackle the tough conversations to build employee engagement, accountability, and rock star performance.

Remember…You Get What YOU Tolerate!

PS Read this article on Setting Boundaries with Workplace Bullies to reduce conflict in the workplace and improve communication.

 

 

 

Filed Under: bullying in the workplace, Conflict and Resolution Specialist, Conflict in the Workplace, How to Improve Communication in the Workplace, Increase Respect in the Workplace
Tagged With: bullying in the workplace, how to improve communication skills, Respect in the Workplace

August 22, 2013 By Joyce Weiss Leave a Comment

Do You REALLY Want to Improve Morale?

photo the office superboss

This is the 2nd post about the gems that I learned from the MI Lean Consortium Conference.
The information for this post comes from an incredible LEAN leader and author, Jamie Flinchbaugh.
Employee engagement helps reduce conflict in the workplace…only when programs are put in place after a lot of planning with the entire team.

 

 

 


 

Employee Engagement Works When…

  • Everyone buys into the program, not just the leader or a few people
  • Leaders become teachers and walk their talk
  • Problems with the program are dealt with immediately

3 Important Ideas That Impact Change

  • Behavior is how we act
  • Action is what we do
  • Results are what we get

Build Tension with Change…NOT Stress

  • What is the current reality?
  • What is the vision of the ideal state?

The gap creates tension.  This will help the team forward.  Now discuss what changes need to be made
to get the results that you ALL want.

How to Build Positive Tension

  • Eliminate fear
  • Eliminate comfort
  • Make sure that there is space for learning and making mistakes

 Joyce’s Opinion on Successful Employee Engagement

Respect is NOT about being nice

“Be Direct with Respect ” is our company trademark that has changed the environment for my clients.
The idea is to give your opinion to anyone in a respectful way.
It takes practice to learn communication skills that work!
The GAP is where people learn new behavior for themselves and others.

Click here to find out how you and your team can take an ON Line Master E-Course
Communicate with Impact.
You will be in touch with Joyce for 2 months while you practice
new skills to get the communication results that you deserve.
Learn how to deal with negativity, bullies, time wasters, and boundaries.
You take the class from the comfort of your own home and the class is personalized to fit your needs.

OK, It’s YOUR Turn!

Please share how your company encourages employees to share their opinion to make positive
change in your company.

Was this helpful?
Please send me any comments that you may have on this subject.
Place your comments in the comment box at the end of this post.

Loyal readers like you help us find more people who could benefit from these posts.
Feel free to share these ideas. Just make sure and give credit to:
Joyce Weiss Training & Development LLC > www.JoyceWeiss.com

Please let others know about these ideas on reducing conflict at the workplace and home.
There may be someone in your life who is experiencing some stress…
who could benefit from the inspiration and knowledge on improving their working condition or home
life.

 Until next time,
This is Joyce Weiss, Conflict Resolution Consultant

I help others have tough conversations so they get a better night’s sleep.

Remember…You Get What YOU Tolerate!

PS  Click here to find out how you and your team can take
an ON Line Master E-Course
Communicate with Impact.

 

 

 

 

Filed Under: bullying in the workplace, Collaboration Strategies, Conflict and Resolution Specialist, Conflict in the Workplace, Great Leaders, How to Improve Communication in the Workplace, Improving Communication, Increase Respect in the Workplace
Tagged With: conflict in the workplace, employee morale, Respect in the Workplace

March 18, 2011 By Joyce Weiss Leave a Comment

Do You Have a Successful Team? Do You See Bullying in the Workplace?

My clients have seen some negative behaviors that are making it hard for them to create a successful team. They are experiencing more bullying in the workplace.

Make sure to confront the bullies by using be direct with respect®.
Check out this past blog post with ideas on how to do this successfully.

Communication tips: bullying in the workplace

Check out how your team works together. Are they working in harmony to make a great team?
Do the following statements apply to them?  If not, how can you make them true?  Do they…

1.       Trust each other?

2.       Engage in unfiltered conflict around ideas?

3.       Commit to decisions and plans of action?

4.       Hold one another accountable for delivering against those plans?

5.       Focus on the achievement of collective results?

Was this helpful?

Let us hear your thoughts in the comments below.

Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce on this subject.

Listen to the  podcast below  with Joyce on conflict resolution.

Conflict in the Workplace Podcast

Filed Under: bullying in the workplace
Tagged With: bullying in the workplace, conflict in the workplace, effective communication, resolve conflict and interpersonal issues, what is communication

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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