Stomp Out Your Stress - Kick Conflict to the Curb - Page 54 of 111

February 5, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work™ #4-Use Certain Words to Help You Be Direct with Respect®

Hi there and thanks for joining me again to read my latest blog post!

As you may know, I created a premier program called Communication Skills at Work™ that is designed for anyone on the corporate ladder for career advancement or resolving conflict in their workplace.

Below you will find links to the last three blogs, I shared about powerful content clients will learn from Communication Skills at Work:

Week One: The Importance of Be Direct with Respect® in the Work Place

Week Two: Use Constructive Feedback to Get Necessary Results

Week Three: Protecting Yourself when Others Push Your Hot Buttons.

This week I’ll preview the fourth chapter of the program: Use Certain Words to Help You Be Direct with Respect®.

In addition to the program manual and self-study guide, I offer full phone coaching depending on your budget and time frame. Read here for all the details.

Now, let’s dive in and talk about why it’s so important to Use Certain words to Help You Be Direct with Respect®.

Learner Objectives for Week Four

How to ask for what you need, build self-esteem, and Analyze childhood messages
How to change a negative self-image to use Be Direct with Respect
Questions to ask to Be Direct with Respect
Build trust to use Be Direct with Respect

My favorite quote about communication is one from Martin Luther King Jr.
“Our lives begin to end the day we become silent about things that matter.”

The following guidelines will help you strengthen your communication:

Remove but and replace it with and.
Use I statements as often as possible and forget about using YOU statements. I promise not to turn you into a narcissist using this strategy! Using the word you tends to make the other person defensive.
Don’t get sidetracked. Here is an example showing you why Be Direct with Respect is so powerful:

The Aggressive Approach:
“You embarrassed me in front of our department when you told them about my speeding ticket.”

The Be Direct with Respect Approach:
“I was embarrassed when the group heard about my speeding ticket because I told you that in confidence.”

Be Direct with Respect helps participants feel more confident because the technique is easy to learn and the results are long-lasting. People use this strategy to build trust and earn respect from anyone on the corporate ladder.

Week Four consists of several activities to help you discover your communication strengths and areas of improvement.

Week Four ends with a Final Project that we plan together

This is where we take all of the skills learned in the course and put them into practice. We explore a tough situation that needs to be resolved and design a realistic course of action.

Participants who take the course use their own case scenarios and we practice together until they feel confident to use this valuable strategy on their own. I am here 24/7 via email. This coach is dedicated to each client’s success! 😊

Thanks again for taking the time to read my blog. I love receiving questions and comments, so please feel free to contact me or leave a comment!

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

And again, if Communication Skills at Work sounds like something that could help you or your company, check out this link for more information or contact me here.

I look forward to assisting you in your Communication Skills at Work learning experience and watching how you grow your new skills to create the positive changes in your life you deserve!

Reducing conflict is like riding a bike: Shift gears to successfully navigate life’s potholes, ruts, and obstacles.

January 29, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work™ #3-Protecting Yourself When Others Push Your Hot Buttons

https://youtu.be/Hbh-A3tlbaQ

Hi there and thanks for joining me to read my latest blog post!

Check out the links below that I shared last week on the powerful ideas clients will learn from
Week One: The Importance of Be Direct with Respect® in the Work Place
Week Two: Use Constructive Feedback to Get Necessary Results.

As you may know, I have created a premier program called Communication Skills at Work™ that helps people “own their own career.”

This week I would like to give you a preview of the third chapter of this program: Protecting Yourself When Others Push Your Hot Buttons.

In addition to the program manual and self-study guide, I offer full phone coaching depending on your budget and time frame. Read more here for all the details.

Now, let’s dive in and talk about why it’s so important to Protect Yourself when Others Push Your Hot Buttons.

Learner Objectives for Week Three

Master Verbal Aikido and understand the concepts behind it
Regularly practice empathy and put yourself in the other person’s shoes
Be accountable when things go wrong and avoid the need to explain or defend yourself
Take risks and be confident when speaking up
Learn how to respectfully say NO

What do you do when someone says something that pushes your button or is unkind?

Do you:

Defend yourself?
Become silent?
Think about the perfect response on the way home?
Say something you wished you hadn’t said?

Week Three will help you protect yourself and prepare your for the next time someone attacks you verbally.

Verbal Aikido is the Key

Verbal Aikido is like verbal martial arts. The winner pulls away and is the stronger one. Using Aikido helps you diplomatically deal with difficult people.

Here’s a classic story that illustrates this powerful strategy.
When Senator Robert Kennedy was selected to be Attorney General, he knew that the press was going to push him.

A journalist asked, “Senator Kennedy, what gives you the right to be Attorney General of the United States?” Senator Kennedy responded by saying, “That’s a great question. You have to go to a good school, know a lot of people and have a brother who’s President of the United States.”

The press pulled back and laughed. Robert Kennedy was prepared. The idea is not to push back the person by getting defensive. Take a deep breath and think about how to respond in a positive way. You will be in the driver’s seat!

Week Three consists of several activities to give you the ability to say NO so you can set boundaries for yourself. I receive a lot of positive feedback on this strategy.

People who take the course use their own case scenarios, and we practice together until they feel confident to use this valuable strategy on their own. I am here 24/7 via email. This coach is dedicated to each client’s success! 😊

Thanks again for taking the time to read my blog. Please feel free to send your questions or comments to me. I love hearing from you!

And again, if Communication Skills at Work™ sounds like something that could help you or your company, check out this link for more information or contact me here.

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

Career Advancement is like riding a bike: Shift gears from coasting to owning the road!

January 22, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work #2-Use Constructive Feedback to Get Necessary Results

™™

https://youtu.be/cS7tjP3kS70

Hi there and thanks for joining me to read my latest blog post about Communication Skills at Work™!

Last time, I shared some of the powerful ideas from Week One: “The Importance of Be Direct with Respect® in the Work Place.” As you hopefully know, I have created a premier program called Communication Skills at Work that is designed for anyone on the corporate ladder and addresses issues as peer bullying, standing up to upper management, career advancement and conflict resolution.

This week I’ll give you a preview of the second chapter of the program: Use Constructive Feedback to Get Necessary Results.

In addition to the program manual and self-study guide, I offer full phone coaching depending on your budget and time frame. Read more here for all the details.

Now, let’s dive in and talk about why it’s so important to Use Constructive Feedback to Get Necessary Results and how it can help you move ahead.

Learner Objectives to Use Feedback for Necessary Results

Learn to comfortably provide constructive feedback to peers or to those you manage
Thoughtfully accept constructive feedback and suspend defensive reaction even when it’s not delivered in the way you would prefer to receive it
Speak up when an issue is important to you
Take responsibility for your own behavior

Constructive Feedback Consists of the Following:

Is stated in specific terms instead of vague, general ones
Is directed at behavior – rather than personalities
Is an observation of events, rather than labels or emotional judgment
Focuses on a coaching style instead of put-downs

Here’s an example to help you understand the language of constructive feedback:
“What specifically did I do that made you feel picked on? Let’s talk about how this happened and look at ways to deal with it.”

What to Do When Others Get Defensive?

It doesn’t help to tell others not to be defensive, but rather accept people’s defensiveness.
And after hearing the defensive communication, bring the discussion back to the issue. For example:

Sue: “When will the project I gave you be finished?”
Ed: “I’ve been too busy to get it done when I said I would.”
Sue: “I realize you’ve been busy. I need to have that project completed by Tuesday. What help do you need to make that deadline?”

The Power Talk Formula – Be Direct with Respect®

Be Direct with Respect is a learned skill, a willingness to risk rejection by communicating directly, yet gently. It deepens relationships and resolves issues. Clients adhere to this particular strategy immediately because it’s easy to use and they get excellent results – especially during tough conversations.

The power talk formula is:

I am ____________________________________ (your emotional response)
When I _________________________________(non-judgmental)
Because________________________________(how it affects you)

For example: “I am frustrated when I call and no one gets back to me because my department is counting on me to finish this project on time.”

People who take the course use their own case scenarios and we practice together until they feel confident to use this valuable strategy on their own. I am here 24/7 via email. This coach is dedicated to each client’s success! 😊

Thanks again for taking the time to read my blog. I love receiving questions and comments, so please don’t hesitate to contact me or leave a comment!

And again, if Communication Skills at Work sounds like something that could help you or your company, check out this link for more information or contact me here.

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

Reducing conflict is like riding a bike: Shift gears to successfully navigate life’s potholes, ruts, and obstacles.

January 15, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work™ #1-The Importance of Be Direct with Respect® in the Work Place

https://youtu.be/5ZsTQChiyR8

Hi there and thanks for joining me to read my latest blog post about Communication Skills at Work™!

As a Corporate Communication Strategist & Career Coach, I work with individual business professionals at every level on the corporate ladder, as well as teams to quickly and effectively identify barriers that hinder success for themselves and the company.

I’m excited to share the launch of my new premier program called Communication Skills at Work that brings together 30+ years of my experience to help people “own their career.”

This week I would like to give you a preview of the first chapter of this program: The Importance of Be Direct with Respect® in the Work Place.

In addition to the program manual and self-study guide, I offer full phone executive and career coaching depending on your budget and time frame. Click here for all the details.

Now, let’s dive in and talk about why it’s so important to Be Direct with Respect® in the Work Place and how it can help you move ahead and help your team run like a well-oiled machine.

Learner Objectives for Be Direct with Respect®

Clearly, articulate respect and self-respect in your own words and explain what it means to you
Learn how to minimize interruptions so you can focus on priority tasks by being direct with respect
Respectfully question the goals of a project without sounding combative
Gracefully give and receive feedback

Basic Ideas of Be Direct with Respect®

By standing up for our rights, we show we respect ourselves and gain respect from other people.
By trying to govern our lives to avoid hurting anyone, we end up hurting ourselves and others.
Not letting others know how we feel, and what we think, is a form of selfishness.
Sacrificing our rights results in allowing others to mistreat us.
When we use Be Direct with Respect, everyone involved benefits in the transaction.

Through deep questioning, case scenarios, specific concerns faced at work, and role play I work with my clients to realize breakthrough moments that immediately impact the success of the individual, the team, and the company as a whole.

Participants who take the course use their own case scenarios and we practice together until they feel confident to use the valuable strategies on their own. I’m here 24/7 via email. This coach is dedicated to each client’s success! 🙂

Thanks again for taking the time to read my blog. I love receiving questions and comments, so please don’t hesitate to contact me or leave a comment!

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

And again, if Communication Skills at Work™ sounds like something that could help you or your company, check out this link for more information or contact me here.

Career Advancement is like riding a bike: Shift gears from coasting to owning the road!

January 9, 2018 By Joyce Weiss Leave a Comment

A New Tool to Enhance Your Communication Skills and Relationships

Do you wonder about your communication skills after certain conversations?
Have you dealt with people who win every argument with you?
Do you wonder why this happens?
Would you like to know how to stop this destructive communication?

This article will cover all four questions. My coaching clients have shared with me their frustration with bullies and other difficult people who know how to manipulate the conversations. By now you know that my skill set is all about resolving conflict either at work or home.

Communication Skills Strategy #1: Don’t Let the Difficult Person Control You

We need to trust ourselves when we are around difficult people. We need to give ourselves internal pep talks such as – “I’m ok” and “I’m in control.” This may sound simple; however, difficult people know how to make others feel insecure by their bullying behavior. Remember, it’s all about THEIR behavior and not yours.

Communication Skills Strategy #2: Understand the Difficult Person’s Behavior

It’s usually about the insecurity of the bully or difficult person. They win every argument because they know how to manipulate others. Most people don’t confront the difficult person because they are afraid that things could escalate. Go to the search bar and look for my previous articles to learn more about bullies.

Communication Skills Strategy #3: Know the Behavioral styles of the Difficult Person

The DISC Profile is a solid and tested assessment to help you understand your behavior and the behavior of others.
It’s full of strategies to help improve your communication skills and relationships.

Here are four behavioral styles:
Dominance: Direct, tough-minded, forceful
Influence: Outgoing, enthusiastic, optimistic
Conscientiousness: Analytical, reserved, private
Steadiness: Even-tempered, accommodating, tactful

Each of these four behavioral styles consists of strengths and weaknesses. It’s important to know your style in order to use your communication skills in the best way.

Let me know if you are interested in finding out about your behavioral style.

Communication Skills Strategy #4: Learn How to Stop Others From Controlling You

Inscape Publishing has introduced a new and powerful tool – DISC® Productive Conflict Assessment. It explores both your constructive and destructive communication skills and behaviors. Once you discover this information about yourself, you are on your way to stop others from winning or controlling your conversations.

You will learn how to step back and challenge your actions. This new assessment tool is exciting and the results are impressive!

To learn more, read a popular article HERE: Resolving Conflict in the Workplace-My Favorite Articles and Strategies.

Please call me to receive your own copy of the DISC® Productive Conflict Assessment. I am offering a VIP coaching rate if you want to go deeper and discover how you will gain more control, experience less stress, and understand yourself and others to gain the respect that you deserve!

Think about a conflict situation that you experienced and wish you handled better then give me a call. You and I can discuss this in our coaching session. You can reach me at 800.713.1926 or send me an email HERE.

Let’s Get Real

Conflict is inevitable at work or home. The solution is to know the best way to use your communication skills with difficult people or situations. There is usually an easy approach – I know first hand that this strategy works. Hey, I live my life this way. My experience helps me help my clients improve their home and working conditions.

I hope that this article gives you useful ideas on how to transform your uncomfortable encounters into stronger relationships.

Want to learn more about the assessment or VIP coaching session? Call me at 800.713.1926 or send me an email.

Until next time,

Joyce Weiss
Corporate Communication Strategist and Career Coach

Remember, You Get What You Tolerate!

PS. Everything DiSC^® Productive Conflict generates a personalized 22-page report providing insights into how individuals respond to conflict situations. This report is designed to be used with all employees in any type of organization or company. No previous experience with DiSC is necessary.

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