online program Archives

August 25, 2020 By Joyce Weiss Leave a Comment

Are You Ready to Implement Two of my Favorite Conflict Resolution Skills?

Are you ready to learn and implement 2 of my favorite communication tools?
Do you want to hear inside coaching secrets on how clients have improved their success at work after using these powerful conflict resolution skills?

If you saw my blog post last week, you read all about the September 15, 2020 launch of my online class – Kick Conflict to the Curb. This week you will experience 2 of my favorite conflict resolution skills and tools. It includes 2 videos on how to use Verbal Aikido and Be Direct with Respect®. Please let me know how I can help you decide if the class is right for you or your direct reports.

Conflict Resolution Skills #1: Verbal Aikido

https://vimeo.com/450928167

Verbal Aikido is a conflict resolution skill that helps you gain control when someone pushes your hot buttons. The person who pulls back when he or she is pushed is the stronger one in the conversation. Here’s an incident that happened to me during a conflict resolution program with first responders. I was speaking about verbal aikido when an angry participant stood up and said, “Joyce, you seem like a nice lady, but this will not work on the streets.” I said to myself, “Joyce, you teach this stuff, use verbal aikido!” I said, “You’re right, this strategy won’t work on the streets. It will work in your office with your colleagues and direct reports.” The participant relaxed and smiled and said, “Joyce YOU are right. Thanks for setting me straight.”

You’re right are words that diffuse the hostile person. We don’t need to agree with someone if they are NOT right. If they are correct, try doing this next time and you will see the other person stop pushing back. Hey, I know this stuff works, because I only coach skills that I’ve tried in my own life! 🙂 Check out verbal aikido in the search bar to the right to find more articles and videos on this important conflict resolution skill.

Conflict Resolution Skills #2: Be Direct with Respect®

https://vimeo.com/450985159

Be Direct with Respect® is my secret sauce. Clients have been using this trademark of mine for over 30 years! It’s powerful and easy to use. This is the formula:
I am_____________________________________(your emotional response)
When____________________________________(non-judgmental)
Because__________________________________(how it affects you)

The story below gives you a perfect example that one of my clients used with her boss after he ridiculed her in front of her direct reports. After practicing this tool during the online course – Kick Conflict to the Curb she felt comfortable with her new skill. She was ready to speak to her boss. “Ron, I was embarrassed when I was ridiculed in front of my direct reports because it discounted my leadership role. I appreciate constructive feedback because that’s how I’ve grown professionally. I would appreciate it if you speak to me privately in the future.” Ron was impressed with her direct and respectful communication.

Let’s Stay Connected

Please let me know your questions about Kick Conflict to the Curb to see if the class is right for you or your direct reports. The cool thing is that we can create your private course with your team – just think, less stress, drama, and MORE peace! Send me a private email on what stress or conflict issues you are experiencing and how I can help you learn and implement powerful conflict resolution skills.

Until next week,

Joyce Weiss, M.A., CSP
Conflict Resolution Queen
Communication Strategist and Master Coach

Remember, You Get What YOU Tolerate!

August 18, 2020 By Joyce Weiss Leave a Comment

Check to See if You are One of the Lucky Winners!

Hey Loyal Blog Readers,
You have heard me say that opening up our mouths during tough conversations is taking a risk. We never know how people will react to our words or actions. This blog post has such an important message that I wanted you to open it. I decided to take the risk with the title, and sure enough, you listened! :)!

The good news is that you did win because you opened this blog post. Here’s a link to your booklet on Secrets for Successfully Navigating Life’s Potholes, Ruts, and Obstacles.

Loading...

Taking too long?

Reload document
| Open in new tab

Download [1.17 MB]

As a valued blog follower, I’m reaching out to let you know of an exciting new course I’m offering. Kick Conflict to the Curb, a six-week program, is launching in September. It’s designed to create master communicators and I want to share this incredible opportunity with you.

Deemed the “Queen of Conflict Resolution,” I’ll show you how to communicate with respect, decrease interruptions, set boundaries, use constructive feedback, and identify triggers before overreacting. Attendees of Kick Conflict to the Curb will learn how to effectively manage bullies, slackers, micromanagers, and others who are creating toxic environments. Ultimately, you’ll gain lasting conflict resolution skills, enabling you to handle most any situation that arises, whether at home, at work, or within personal relationships.

During these unusually stressful times, people are feeling overwhelmed. And with elevated levels of stress, disputes are quicker to erupt in almost any relationship. Don’t put your marriage, career, or friendships at risk. Through my interactive course, I’ll provide the peace and long-term results you deserve as we Kick Conflict to the Curb together!

A Certified Virtual Presenter and Master Coach with three decades of experience, I’m offering live, online training, and instruction throughout the six weeks. In addition to Zoom course meetings, as a bonus, I’ll also provide two 30-minute private coaching sessions by phone (a $500 value) and engage participants weekly in a private Facebook group. In a nutshell, I’m not just pushing handouts, I’m working personally with you, so you’ll walk away with real skills to gain control during the conflict and communicate strategically.

For a limited time, I’m offering this six-week course for only $497 to a select group of my supporters. You’ll save hundreds of dollars through this special offer. More importantly, you’ll reap rewarding life skills. But do act quickly, as seats are limited.

The special savings are good until September 10^th with the course starting September 15^th at 4:00 pm. I may add another class time to accommodate schedules because I understand flexibility is key as we navigate these challenging times.

Call to find out how to get started with the instructional fun or go to www.paypal.me/joyceweiss1/497 to join today. Let’s Kick Conflict to the Curb and end the drama! I’ll look forward to it!

Yours sincerely,

Joyce Weiss

Communication Strategist Master Coach

Find Your Voice with Joyce

800.713.1926
Joyce@Joyceweiss.com
cell:248.310.6998

February 5, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work™ #4-Use Certain Words to Help You Be Direct with Respect®

https://youtu.be/tHh36NP93w0

Hi there and thanks for joining me again to read my latest blog post!

As you may know, I created a premier program called Communication Skills at Work™ that is designed for anyone on the corporate ladder for career advancement or resolving conflict in their workplace.

Below you will find links to the last three blogs, I shared about powerful content clients will learn from Communication Skills at Work:

Week One: The Importance of Be Direct with Respect® in the Work Place

Week Two: Use Constructive Feedback to Get Necessary Results

Week Three: Protecting Yourself when Others Push Your Hot Buttons.

This week I’ll preview the fourth chapter of the program: Use Certain Words to Help You Be Direct with Respect®.

In addition to the program manual and self-study guide, I offer full phone coaching depending on your budget and time frame. Read here for all the details.

Now, let’s dive in and talk about why it’s so important to Use Certain words to Help You Be Direct with Respect®.

Learner Objectives for Week Four

How to ask for what you need, build self-esteem, and Analyze childhood messages
How to change a negative self-image to use Be Direct with Respect
Questions to ask to Be Direct with Respect
Build trust to use Be Direct with Respect

My favorite quote about communication is one from Martin Luther King Jr.
“Our lives begin to end the day we become silent about things that matter.”

The following guidelines will help you strengthen your communication:

Remove but and replace it with and.
Use I statements as often as possible and forget about using YOU statements. I promise not to turn you into a narcissist using this strategy! Using the word you tends to make the other person defensive.
Don’t get sidetracked. Here is an example showing you why Be Direct with Respect is so powerful:

The Aggressive Approach:
“You embarrassed me in front of our department when you told them about my speeding ticket.”

The Be Direct with Respect Approach:
“I was embarrassed when the group heard about my speeding ticket because I told you that in confidence.”

Be Direct with Respect helps participants feel more confident because the technique is easy to learn and the results are long-lasting. People use this strategy to build trust and earn respect from anyone on the corporate ladder.

Week Four consists of several activities to help you discover your communication strengths and areas of improvement.

Week Four ends with a Final Project that we plan together

This is where we take all of the skills learned in the course and put them into practice. We explore a tough situation that needs to be resolved and design a realistic course of action.

Participants who take the course use their own case scenarios and we practice together until they feel confident to use this valuable strategy on their own. I am here 24/7 via email. This coach is dedicated to each client’s success! 😊

Thanks again for taking the time to read my blog. I love receiving questions and comments, so please feel free to contact me or leave a comment!

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

And again, if Communication Skills at Work sounds like something that could help you or your company, check out this link for more information or contact me here.

I look forward to assisting you in your Communication Skills at Work learning experience and watching how you grow your new skills to create the positive changes in your life you deserve!

Reducing conflict is like riding a bike: Shift gears to successfully navigate life’s potholes, ruts, and obstacles.

January 29, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work™ #3-Protecting Yourself When Others Push Your Hot Buttons

https://youtu.be/Hbh-A3tlbaQ

Hi there and thanks for joining me to read my latest blog post!

Check out the links below that I shared last week on the powerful ideas clients will learn from
Week One: The Importance of Be Direct with Respect® in the Work Place
Week Two: Use Constructive Feedback to Get Necessary Results.

As you may know, I have created a premier program called Communication Skills at Work™ that helps people “own their own career.”

This week I would like to give you a preview of the third chapter of this program: Protecting Yourself When Others Push Your Hot Buttons.

In addition to the program manual and self-study guide, I offer full phone coaching depending on your budget and time frame. Read more here for all the details.

Now, let’s dive in and talk about why it’s so important to Protect Yourself when Others Push Your Hot Buttons.

Learner Objectives for Week Three

Master Verbal Aikido and understand the concepts behind it
Regularly practice empathy and put yourself in the other person’s shoes
Be accountable when things go wrong and avoid the need to explain or defend yourself
Take risks and be confident when speaking up
Learn how to respectfully say NO

What do you do when someone says something that pushes your button or is unkind?

Do you:

Defend yourself?
Become silent?
Think about the perfect response on the way home?
Say something you wished you hadn’t said?

Week Three will help you protect yourself and prepare your for the next time someone attacks you verbally.

Verbal Aikido is the Key

Verbal Aikido is like verbal martial arts. The winner pulls away and is the stronger one. Using Aikido helps you diplomatically deal with difficult people.

Here’s a classic story that illustrates this powerful strategy.
When Senator Robert Kennedy was selected to be Attorney General, he knew that the press was going to push him.

A journalist asked, “Senator Kennedy, what gives you the right to be Attorney General of the United States?” Senator Kennedy responded by saying, “That’s a great question. You have to go to a good school, know a lot of people and have a brother who’s President of the United States.”

The press pulled back and laughed. Robert Kennedy was prepared. The idea is not to push back the person by getting defensive. Take a deep breath and think about how to respond in a positive way. You will be in the driver’s seat!

Week Three consists of several activities to give you the ability to say NO so you can set boundaries for yourself. I receive a lot of positive feedback on this strategy.

People who take the course use their own case scenarios, and we practice together until they feel confident to use this valuable strategy on their own. I am here 24/7 via email. This coach is dedicated to each client’s success! 😊

Thanks again for taking the time to read my blog. Please feel free to send your questions or comments to me. I love hearing from you!

And again, if Communication Skills at Work™ sounds like something that could help you or your company, check out this link for more information or contact me here.

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

Career Advancement is like riding a bike: Shift gears from coasting to owning the road!

January 22, 2018 By Joyce Weiss Leave a Comment

Exclusive Communication Skills at Work #2-Use Constructive Feedback to Get Necessary Results

™™

https://youtu.be/cS7tjP3kS70

Hi there and thanks for joining me to read my latest blog post about Communication Skills at Work™!

Last time, I shared some of the powerful ideas from Week One: “The Importance of Be Direct with Respect® in the Work Place.” As you hopefully know, I have created a premier program called Communication Skills at Work that is designed for anyone on the corporate ladder and addresses issues as peer bullying, standing up to upper management, career advancement and conflict resolution.

This week I’ll give you a preview of the second chapter of the program: Use Constructive Feedback to Get Necessary Results.

In addition to the program manual and self-study guide, I offer full phone coaching depending on your budget and time frame. Read more here for all the details.

Now, let’s dive in and talk about why it’s so important to Use Constructive Feedback to Get Necessary Results and how it can help you move ahead.

Learner Objectives to Use Feedback for Necessary Results

Learn to comfortably provide constructive feedback to peers or to those you manage
Thoughtfully accept constructive feedback and suspend defensive reaction even when it’s not delivered in the way you would prefer to receive it
Speak up when an issue is important to you
Take responsibility for your own behavior

Constructive Feedback Consists of the Following:

Is stated in specific terms instead of vague, general ones
Is directed at behavior – rather than personalities
Is an observation of events, rather than labels or emotional judgment
Focuses on a coaching style instead of put-downs

Here’s an example to help you understand the language of constructive feedback:
“What specifically did I do that made you feel picked on? Let’s talk about how this happened and look at ways to deal with it.”

What to Do When Others Get Defensive?

It doesn’t help to tell others not to be defensive, but rather accept people’s defensiveness.
And after hearing the defensive communication, bring the discussion back to the issue. For example:

Sue: “When will the project I gave you be finished?”
Ed: “I’ve been too busy to get it done when I said I would.”
Sue: “I realize you’ve been busy. I need to have that project completed by Tuesday. What help do you need to make that deadline?”

The Power Talk Formula – Be Direct with Respect®

Be Direct with Respect is a learned skill, a willingness to risk rejection by communicating directly, yet gently. It deepens relationships and resolves issues. Clients adhere to this particular strategy immediately because it’s easy to use and they get excellent results – especially during tough conversations.

The power talk formula is:

I am ____________________________________ (your emotional response)
When I _________________________________(non-judgmental)
Because________________________________(how it affects you)

For example: “I am frustrated when I call and no one gets back to me because my department is counting on me to finish this project on time.”

People who take the course use their own case scenarios and we practice together until they feel confident to use this valuable strategy on their own. I am here 24/7 via email. This coach is dedicated to each client’s success! 😊

Thanks again for taking the time to read my blog. I love receiving questions and comments, so please don’t hesitate to contact me or leave a comment!

And again, if Communication Skills at Work sounds like something that could help you or your company, check out this link for more information or contact me here.

Until next time,
Joyce Weiss
Corporate Communication Strategist and Career Coach

Reducing conflict is like riding a bike: Shift gears to successfully navigate life’s potholes, ruts, and obstacles.