- Do you wonder about your communication skills after certain conversations?
- Have you dealt with people who win every argument with you?
- Do you wonder why this happens?
- Would you like to know how to stop this destructive communication?
This article will cover all four questions. My coaching clients have shared with me their frustration with bullies and other difficult people who know how to manipulate the conversations. By now you know that my skill set is all about resolving conflict either at work or home.
Communication Skills Strategy #1: Don’t Let the Difficult Person Control You
We need to trust ourselves when we are around difficult people. We need to give ourselves internal pep talks such as – “I’m ok” and “I’m in control.” This may sound simple; however, difficult people know how to make others feel insecure by their bullying behavior. Remember, it’s all about THEIR behavior and not yours.
Communication Skills Strategy #2: Understand the Difficult Person’s Behavior
It’s usually about the insecurity of the bully or difficult person. They win every argument because they know how to manipulate others. Most people don’t confront the difficult person because they are afraid that things could escalate. Go to the search bar and look for my previous articles to learn more about bullies.
Communication Skills Strategy #3: Know the Behavioral styles of the Difficult Person
The DISC Profile is a solid and tested assessment to help you understand your behavior and the behavior of others.
It’s full of strategies to help improve your communication skills and relationships.
Here are four behavioral styles:
Dominance: Direct, tough-minded, forceful
Influence: Outgoing, enthusiastic, optimistic
Conscientiousness: Analytical, reserved, private
Steadiness: Even-tempered, accommodating, tactful
Each of these four behavioral styles consists of strengths and weaknesses. It’s important to know your style in order to use your communication skills in the best way.
Let me know if you are interested in finding out about your behavioral style.
Communication Skills Strategy #4: Learn How to Stop Others From Controlling You
Inscape Publishing has introduced a new and powerful tool – DISC® Productive Conflict Assessment. It explores both your constructive and destructive communication skills and behaviors. Once you discover this information about yourself, you are on your way to stop others from winning or controlling your conversations.
You will learn how to step back and challenge your actions. This new assessment tool is exciting and the results are impressive!
To learn more, read a popular article HERE: Resolving Conflict in the Workplace-My Favorite Articles and Strategies.
Please call me to receive your own copy of the DISC® Productive Conflict Assessment. I am offering a VIP coaching rate if you want to go deeper and discover how you will gain more control, experience less stress, and understand yourself and others to gain the respect that you deserve!
Think about a conflict situation that you experienced and wish you handled better then give me a call. You and I can discuss this in our coaching session. You can reach me at 800.713.1926 or send me an email HERE.
Let’s Get Real
Conflict is inevitable at work or home. The solution is to know the best way to use your communication skills with difficult people or situations. There is usually an easy approach – I know first hand that this strategy works. Hey, I live my life this way. My experience helps me help my clients improve their home and working conditions.
I hope that this article gives you useful ideas on how to transform your uncomfortable encounters into stronger relationships.
Want to learn more about the assessment or VIP coaching session? Call me at 800.713.1926 or send me an email.
Until next time,
Corporate Communication Strategist and Career Coach
Remember, You Get What You Tolerate!
PS. Everything DiSC® Productive Conflict generates a personalized 22-page report providing insights into how individuals respond to conflict situations. This report is designed to be used with all employees in any type of organization or company. No previous experience with DiSC is necessary.