Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Individual Coaching for Professional Development

Do you know someone who is receiving individual coaching?
Have you wondered what the benefits are for using a coach?
Do you know individuals who could use some guidance for their own career path or communication barriers?

Many of my clients who use my services as a workshop trainer also ask me to become an individual coach for team members who they want to promote or who need to improve their communication skills.  This article will take you through the process that I use during the individual sessions.   Clients and I have weekly accountability telephone sessions.  An option is to include the client’s supervisor to discuss expectations and realistic goals which will produce change and new outcomes. My clients receive candid feedback and guidance to create action steps and solid results.

We use the following 3 strategies which help clients discover blind spots. We discuss areas for improvement and build on their strengths.

Individual Coaching Strategy #1:  Focus Development

  • What have I accomplished since our last session?
  • What are the challenges that I am facing now?
  • What are the opportunities available to me right now?
  • What am I willing to change in order to move toward my goals?

Individual Coaching Strategy #2:  Using Assessment Tools

  • Discover the client’s strengths and areas for improvement
  • Professional growth tools to fit the needs of each client
  • Tips to use when things get tense especially when others differ from the client’s behavioral pattern
  • Understand the priorities of others and how these priorities may differ from their own

Individual Coaching Strategy #3:  Collaboration Strategies

  • Strategies on how to deal with sarcasm, negativity, and silence
  • Discuss and practice tools to make most conversations safe
  • The GAP strategy which will give clients control on how to respond even during heated discussions
  • Be Direct with Respect® techniques are used which will give clients a tool to use during tough conversations
  • Each session contains exercises to resolve conflict and move clients forward

I want to hear from you!

CLICK HERE to send me your questions about individual coaching and how it could impact your company. What is your experience with coaching at your company? 

Do You Want to See How Your Communication Impacts Your Success at Work?

CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good?
Here’s the LINK

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

Your direct reports or you can start tackling tough conversations with bullies, different generations, and even narcissists once the powerful strategies are learned. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

 

PS CLICK HERE to learn how Joyce can transform your life and teach you work-life balance through her personal life coaching.

Read more articles and listen to podcasts at our Life Coaching Strategies Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/life-coaching-strategies/

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Communication Strategies for Successful Leaders

I have 3 questions to see if you or your leaders use communication strategies at work.

  1. Does your team feel safe to have open communication with each other?
  2. Do your employees feel heard?
  3. Is there trust at work?

I would love to be a fly on the wall and listen to your responses!  Obviously, some of you answered “yes” to all 3 questions.  What about those of you who are rolling your eyes right now and wondering how to deal with the passive aggressive or closed down attitude at work?

This article gives 3 powerful communication strategies that my clients successfully use to create trust and open communication.  They all work once leadership knows that everyone has to become involved.

Powerful Communication Strategies #1:  Collaboration Versus a Win/Lose Environment

Leaders need to figure out how to give people permission to build trust.  Use the following ideas:

  • Ask for everyone’s ideas
  • Discuss what needs to stop, continue, and change
  • Invite small groups or individuals to eat breakfast with the boss

Strategic Communication Strategies #2:  Encourage Positive Conflict

You read this right!  Conflict is positive when results are part of the equation.  Conflict becomes constructive collaboration when used correctly.  Remember a time at work or even at home when relationships became stronger after a successful communication.  I know you may be thinking of times when relationships became weakened after a certain confrontation.  The idea is to figure out what worked when things were improved and what didn’t work when the communication failed.

Check out my article on Got Personality Issues at Work?  This short yet powerful post contains many ideas you can use with colleagues who drive you crazy or a team that is experiencing a lot of drama.

Strategic Communication Strategies #3:  Understand That Everyone Deals with Conflict Differently

This is a hard one to handle at times.  We think to ourselves – “Why does she react this way?”  or “I wish he wasn’t so sensitive.”  Our behavioral styles make us unique.  The good news is that we react better with people who have the same behavioral style as we do.  The bad news is that conflict is worsened when we communicate with people who have different behavioral styles. Look for a future article on this important topic.

So Joyce, What Do You Think?

I have a very important question to ask.  How skilled are your people in having tough conversations in a RESPECTFUL way – to make sure they feel heard?  If you look at my logo, it contains 3 words:  Respect-Resolve-Results.  Not feeling heard is one of the largest reasons why people leave their company.  Once leaders understand and use these 3 communication strategies they will see a difference in the morale of their company. 

CLICK HERE to learn how Joyce can help your company eliminate destructive conflict in the workplace

I want to hear from you!

CLICK HERE to send me your questions about how your leaders make people feel heard.  What is your experience with how lack of trust and openness create conflict at work?  Do you have any tips how to initiate a conversation with a leader who you want to share your ideas? What’s the most uncomfortable conversation you’ve had with a leader?

Have you read any good business books lately? I’d love to hear about them.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with leaders and your team once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

PS Check out my article on Got Personality Issues at Work?  This short yet powerful post contains many ideas you can use with colleagues who drive you crazy or a team that is experiencing a lot of drama.

Read more articles and listen to podcasts at our Conflict in the Workplace Knowledge Page https://www.joyceweiss.com/resources/knowledge-base/conflict-resolution-in-the-workplace/

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Top Tips on Workplace Conflict and Narcissists

Many of you already know that I write and speak about Tips on Workplace Conflict and Narcissists.  The articles following the video consist of 3 previous posts with strategies on dealing with Narcissists.  The video below will give you a new in site on this difficult person.

Tip #1 on Workplace Conflict and Narcissists

Be prepared to be thrown under the bus when dealing with Narcissists.  You read this right!  They are great at deflecting any responsibility especially when someone confronts them.  Remember the Narcissist is like a 2-year old who has a tantrum or blames someone else when others show dissatisfaction with him or her.  Protect yourself or support others who may be attacked by this difficult person.  Don’t take the conversation with the Narcissist personal.  This idea is so hard to follow because Narcissists are infuriating to work or live with.  You may not change the results when you have an interaction with the Narcissist BUT you will retain self-respect when you do your best NOT to get pulled into their web.

Tip #2 on Workplace Conflict and Narcissists:  What Happens When you Work with a Narcissist?

This article describes the Personality of the Narcissist.
CLICK HERE to find out if you work or live with a Narcissist.

Tip #3 on Workplace Conflict and Narcissists:  Gain Control When Working with a Narcissist

This article gives you strategies on gaining control with Narcissists in your life.
CLICK HERE to find out how to gain control with this difficult person.

Tip #4 on Workplace Conflict and Narcissists:  More Coping Skills When Working with a Narcissist

This article will give you more coping guidelines on dealing with the Narcissist.
CLICK HERE to learn more guidelines.

Joyce’s Thoughts on Workplace Conflict and Narcissists

I hear many of you describe how infuriating it is to work or live with a Narcissist.  I am in the process of researching this personality disorder even deeper to give you more strategies.  Remember to use the GAP technique (do a search on my blog for many articles on this important skill).  Take a step back when a Narcissist tries to attack you or pull you into their web.  Decide how you want to respond to this person.  I find that the GAP has saved me many times and it gets me in trouble when I don’t use it! 🙂  You don’t need to say anything, you can change the conversation or you may want to have an adult conversation with him or her.  The main idea is to decide what you want to say or not say.  You will thank me when you use the GAP.  

I want to hear from you!

CLICK HERE to send me your questions about workplace conflict and Narcissists.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on-line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to learn how Joyce can help your company eliminate workplace bullying

READ more articles and listen to podcasts at our bullying in the workplace knowledge base https://www.joyceweiss.com/resources/knowledge-base/bullying-in-the-workplace/

 

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Professional Development Strategies To Manage Upward (Part 2)

Many of you sent me private emails after you read the last post on Professional Development Strategies to Manage Upward.  I decided to continue the conversation.

Here are 2 questions that will be covered in this post:

  1. What important conversations do you need to have with your boss?
  2. How have you used an experience with a bad manager/boss so you don’t become like him or her?

    The content comes from numerous client interviews who shared this valuable information.  As you read their responses, think how you would answer me if I asked you these questions.  You may decide to have important conversations with your boss!

Professional Development Strategies #1:  What important conversations do you need to have with your boss?

A Director of an organization told me that he has career uncertainty.  “It’s like a race and fighting for the position.  I have the aspiration to be the CEO of the company.  I keep in check with superiors and I’m having the necessary conversations.  I ask them what I need to do to get there.  Am I doing something that you want me to change?  I have received important feedback to work on my professional development. Some of my colleagues think that I’m being aggressive.  I don’t feel that way because I’m not being pushy.  I’m asking top leaders what I need to do to get promotions.”

Thoughts from Joyce about Professional Development Strategies #1

My client will probably become the  CEO in the future because he is asking the right questions to the best people.  Many people are too timid to ask for what they want/need.  This passive behavior doesn’t work very well because if we don’t show that we are strong leaders, we won’t become one.  Remember, “You Get What You Tolerate!”  If we wonder internally why we don’t get promoted…and don’t take action, we will continue not advancing in our career.  People tell me that they are shy and just can’t have these important conversations.  I tell them to stop labeling themselves as “shy” since that behavior will not be beneficial if they want to become a future leader.

How have you been promoted?  What important conversations have you had OR do you need to have with your leaders?

Professional Development Strategies #2:  How have you used an experience with a bad manager so you don’t become like him or her?

An emerging leader told me that her former boss never appreciated the team.  She said, “As a result of my previous boss, I make sure to do what I can to appreciate my team.  Food seems to work well at this job!  We have hot dog Fridays and grill outside for lunch.  They decide what restaurant they want to visit when it’s their birthday.  I give them gift certificates yearly and they appreciate this a lot.  We give a generous yearly bonus for all employees no matter how long they have been here.  We have weeded out the slackers because everyone on the team deserves this recognition especially when we do well during the year.”

Thoughts from Joyce on Professional Development Strategies #2

It’s not rocket science to know the importance of appreciation.  The challenge for many leaders is that they take appreciation for granted.  At least 50% of my coaching clients have told me that appreciation is something that doesn’t come easily to them.  This is not surprising because many of them did not have the best bosses to learn from in their own experience. 

Food really does work.  It does not need to cost you a lot of money.  Ask your team what kind of food to include in future meetings.  Invite them to plan a pot luck lunch.  This is an easy fix to improve morale.  Celebrate the diversity of your team by encouraging them to share foods from their culture.  Your team will learn about each other and watch the morale improve.

I want to hear from you!

CLICK HERE to send me your questions about creating important questions with your boss.  What is your experience with a bad boss and how have you learned from him or her? Have you read any good business books lately? I’d love to hear about them.

Do You Want to See How Your Communication Impacts Your Success at Work?
CLICK HERE to take the easy and fun Communicate with Impact Quiz. You will get your results immediately and learn more about setting boundaries to be more effective at work and in your life. Sound good? We can set up a 15 minute laser FREE phone coaching session to discuss your results since I appreciate you being a loyal reader.
Here’s the LINK

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start improving relationships at work and develop your career once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to learn more about Joyce’s career coaching system and put your career on track to your next promotion

Read more articles and listen to podcasts at our Career Skills Knowledge Base https://www.joyceweiss.com/resources/knowledge-base/career-skills/

 

 

 

 

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An Important Video on Working with a Bad Boss

working with a bad bossDo you have experience working with a BAD Boss?
Do you want to quit your job because your boss yells or ignores you?
If so, the information covered in the video and article below will show you that you are NOT alone!

Watch the video to show you what others experience with a Bad Boss. Then read the article that follows for specific stories.

The Video Content on Working with a Bad Boss

I interviewed several leaders for my newest program called Managing Upward.  I asked them the following questions:
1.  How have you used an experience with a bad boss so you don’t become like him or her?
2.  What would you do if you were the president or CEO of the company?
3.  What tough conversations do you need to have with your manager?

Every person who I interviewed had a horror story to share.  They described bosses who ignored certain people, yelled at employees who didn’t agree with him or her, and didn’t make an effort to get to know the team.

Question #1  on Working with a Bad Boss:  How have you used an experience with a bad boss so you don’t become like him or her?

The following is an answer from one of my interviewees.  “My former boss never appreciated our hard work.  As a result of this experience, I bring in food and serve hot dogs every Friday for lunch.  Each employee decides what kind of food to bring in when it’s his or her birthday.  My team is very appreciative of this special attention.  They even bring in donuts on their own to thank the team for covering for them when they have an appointment with a doctor.”

Question #2 on Working with a Bad Boss:  What would you do if you were the President of your company?

Here’s what one interviewee shared with me.  “I would create opportunities for next level management training.  I would help employees prepare to get to the next level.  My former boss didn’t believe in continuous growth and development.  I learned some valuable lessons while working with a bad boss.  This is very important to me and my employees tell me that they stay at our company because they know how much management believes in them.”

Question #3 on Working with a Bad Boss:  What tough conversations do you need to have with your boss?

Here is an answer from my interviews:  “My CEO is not very good.  The only time when I hear from him is when we have a problem.  I am feeling stronger with my communication and want to share my concerns with him.  I ask myself what is the worst thing that can happen to me? I will have the tough talk the next time we receive positive feedback from our customer.  I will start by sharing the information with him.  I will then discuss how I learned about the importance of positive reinforcement after attending your workshop :).  Hopefully, he will listen.  I am ready to have this important conversation since the morale is sinking quickly.”

Joyce’s Thoughts On Working With a Bad Boss

We all have options.  We can go to a trusted leader to discuss our workplace conflicts about working with the bad boss.  Many of my clients have successfully been transferred to another department in order to keep them from leaving the company. Some of my clients decided to leave because their stress level was too high. They needed to get out of dodge before they really became sick.  I usually don’t encourage clients to leave the company because their next boss may be even worse!  Do your best to have tough conversations with them.  It is a risk.  Ask yourself what the worst thing that could happen to you.  Plan the conversation.  Research previous articles on Communicate with Impact about Be Direct with Respect®.

Check out my article on Strategic Communication to Get Noticed More in the Workplace to give you strategies to practice and use even when working with a Bad Boss.

I want to hear from you!
CLICK HERE to Respond to send me your questions about working with a Bad Boss.  Please share your experiences on how you resolved these issues.

Until next time,

This is Joyce Weiss, Communication Strategist and Coach

You can start tackling tough conversations with a bad boss, bullies, different generations, and even narcissists once you learn the powerful strategies. I will do whatever it takes to help you improve your quality of life.

Feel free to call me (800.713.1926) concerning your own team/executive retreats, workshops, and on-line professional growth coaching.

Remember…You Get What YOU Tolerate!

See YOU Next Week.

CLICK HERE to learn how Joyce can help your company eliminate destructive conflict in the workplace

Read more articles and listen to podcasts at our Conflict in the Workplace Knowledge Page https://www.joyceweiss.com/resources/knowledge-base/conflict-resolution-in-the-workplace/

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831