Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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November 12, 2024 By Joyce Weiss Leave a Comment

The Art of Starting Tough Conversations

The Art of Starting Tough Conversations

“There are no guarantees that your conversation will go well. It could backfire. At least you shared your thoughts and can figure out how to proceed.”
                              – Joyce Weiss, Communication Coach & Facilitator

Introduction to The Art of Starting Tough Conversations tough conversations

Welcome back to “Kick Conflict to the Curb™,” the blog where we tackle the most challenging tough conversations and turn them into opportunities for growth. 

Ever replay conversations in your head, thinking, “I shouldn’t have said those words?” This issue provides tools for turning these challenges into more meaningful connections.

Today, we feature Beth Granger, a certified “Exactly What To Say” guide. We discuss the everyday struggles people face in communication. 

Navigating Tough Conversations

Fear and discomfort are challenges we face when we start tough conversations.
One of the most straightforward tools is a strategy I call “Make Conversations Safe.” It is part of the Weiss Communication Success Plan.

Start by saying, “I don’t want to create stress between us. I do want to have an important conversation with you about productivity.”  This lets the other person know your expectations. 

There are no guarantees that your conversation will go well. It could backfire, especially if the person is a bully. At least you shared your thoughts and can figure out how to proceed.

Common Struggles in Tough Conversations

I asked Beth, “What do you think are the common themes where people struggle in communication?” 

Watch the short clip below to explore how Beth addresses the discomfort many feel when starting a conversation and what to do when discussions take a wrong turn. 

How does this blog post speak to you? What takeaway did you discover? Please comment in the section below, and let’s start an engaging conversation.

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Are you ready to stop the silence at meetings and engage others to speak openly? Please watch the video below to explore articles and videos at JoyceWeiss.com that you can use for your newsletter to stop the drama and enjoy going to work!

I work with leaders who want to create a culture where employees feel heard and not invisible – driving greater engagement, retention, and productivity.

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Here’s the link to the full newsletter, where you will see another outstanding short clip from Beth Granger’s interview.

Please subscribe Here and receive the latest LinkedIn newsletter issues to help you Kick Conflict to the Curb™.
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Until Next Time, 

Joyce Weiss, M.A. CSP, CVP
Communication Coach and Facilitator

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To a Healthy Conflict Day!

And Remember, “You Get What You Tolerate!

Will it be CHAOS or CALM?

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Filed Under: communication challenges, communication secrets, Communication Skills
Tagged With: Communication, effective communication

October 15, 2024 By Joyce Weiss Leave a Comment

A Humorous yet Frustrating Conversation with Joyce and Jerry Weiss

Have you ever had a frustrating conversation with a family member because the other person didn’t understand what you were saying?

My husband, Jerry, and I had one of those moments while cooking a complicated dinner for our family. frustrating conversation

We misjudged how long it would take to prepare everything, and with just 30 minutes before they arrived, the kitchen turned into pure chaos. 

It felt like a scene straight out of The Bear—the stress was through the roof, there was way too much to do, andfrustrating conversation communication went out the window. 

But looking back, it was funny.

It also reminded me of Amelia Bedelia by Peggy Parish. 

Remember how Amelia’s boss told her to “draw the drapes,” and she drew a picture of them instead of opening them? 

Miscommunication can be like that—no one’s really to blame; it’s just a classic case of two people thinking differently.

At one point, I asked Jerry to shake the soup, and he took the pot off the stove and started shaking it! I had meant for him to shake the box of soup, not the whole pot. 

But instead of getting mad, we just started laughing. 

The tension melted away, and somehow, we pulled it together just as our family walked in. 

Dinner turned out amazing!

As a conflict resolution coach, I work with people to ensure they feel heard and understood. 

Miscommunication happens to everyone, and it’s not about assigning blame. 

Sometimes, you must step back, laugh at the situation, and figure it out together.

What’s a humorous miscommunication you’ve experienced, even though it probably didn’t seem funny then?

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If the subject in this week’s post interests you and you’d like to explore working with me as a conflict resolution coach or facilitator, please send me an email: Joyce@JoyceWeiss.com.

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Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Conflict Resolution Coach and Facilitator
Queen of Conflict Resolution

Remember, “You Get What You Tolerate”
Will it be Chaos or Calm?

 

Filed Under: communication challenges, humor
Tagged With: effective communication, improving communication skills

May 7, 2024 By Joyce Weiss Leave a Comment

Your Resilience Playbook: From Work Woes to Work Wows!

resilience

 

The first thing I do in the morning is brush my teeth and sharpen my tongue.   – Oscar Levant – American Humorist

This issue of Kick Conflict to the Curb™ helps you build your resilience. It covers three strategies for controlling frustrations with difficult people.

  • Are there specific individuals in your professional or social circles who seem to push your buttons effortlessly?
  • Do you find yourself wasting precious time and energy being irked by their presence?
  • If so, you’re not alone. We all encounter people who trigger us, whether they exhibit bullying tendencies, narcissistic behaviors, or rub us the wrong way.

But here’s the thing: instead of allowing these interactions to consume us, we can shift our perspective and reclaim control over our reactions. Rather than engaging in futile arguments or becoming defensive, we can employ simple yet powerful strategies to navigate these situations gracefully and confidently.

1. Observe Their Behavior

The first step in mastering irritation is to step back and observe the behavior of the individuals who trigger us. What patterns do they exhibit? How do they communicate? By adopting a curious and detached mindset, we can gain valuable insights into their motivations and triggers, helping us to depersonalize the situation.

Please click the link below for two more strategies to add to your Resilience Toolbox.

The link goes to my newly launched LinkedIn Newsletter – Kick Conflict to the Curb™.

https://www.linkedin.com/pulse/from-work-woes-wows-your-resilience-playbook-weiss-m-a-csp-cvp-ouq1e/?trackingId=sjXoTNTZTzGnKio%2FUZYYXw%3D%3D

1. If we are not connected on LinkedIn, now’s the time to do this because you’ll have a chance to ask me questions and share your opinions on the posts and motivational posters about feeling heard and respected! Connect with me on LinkedIn at https://LinkedIn.com/in/joyceweiss

2. Then go to my profile page, where you’ll see a link to subscribe to the Kick Conflict to the Curb Newsletter.

https://www.linkedin.com/pulse/from-work-woes-wows-your-resilience-playbook-weiss-m-a-csp-cvp-ouq1e/?trackingId=sjXoTNTZTzGnKio%2FUZYYXw%3D%3D

Please let me know how you build resilience once you read the newsletter.

Let’s Stay Connected

Please comment about this week’s post.  How does it resonate with you?

You can share in the comment section or email me HERE.

You’re Invited to Schedule a Complimentary “Jam with Joyce” Coaching Session

Let’s resolve any conflict you are experiencing at work or home. So you can transform from feeling overlooked to confidently using your voice.  

Let’s reduce your inner stress!

I support Department Managers in inspiring and educating their direct reports, who are tired of feeling invisible or overlooked and ready to use their voices confidently without losing their cool. The result is that their input is respected and recognized, and their expertise is taken seriously.

Growth-minded individuals are also welcome to “Jam with Joyce.”

Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Conflict Resolution and Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress. We made it easy for you. The shareable social media links are below. 

Filed Under: communication challenges, resilience
Tagged With: how to improve communication skills, personal development

November 14, 2023 By Joyce Weiss Leave a Comment

Navigate Tricky Situations at Work with Confidence Video 1

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Are you Ready to Learn New Ways to Navigate Tricky Situations at Work?

Picture this: you’re about to leave the office, eagerly anticipating a personal commitment—perhaps childcare duties, supporting aging parents, or an eagerly awaited date night with your partner. Just as you’re getting ready to step out the door, you’re asked to stay late at work. We’ve all faced a dilemma at some point: handling such a situation without compromising your professionalism or personal responsibilities.

In this blog post, we’ll explore a powerful response strategy to gracefully manage these tricky work-life scenarios, a tactic frequently honed by coaching clients during group facilitation or one-on-one coaching sessions.

The Power Response: Confidently Navigate Tricky Situations at Work 

Imagine this scenario: you’re approached with a last-minute request to stay late, and your commitment looms large. Your response doesn’t need a convoluted explanation, a cascade of apologies, or a guilty plea. Instead, it can be as straightforward as this: “I made another commitment long before this meeting was scheduled. The first thing I’ll do tomorrow is to find out what was discussed, and I’ll take care of what needs to be done.”

This simple yet assertive response conveys your dedication to your professional responsibilities while honoring your pre-existing personal commitment. It’s a testament to your commitment to handling your part of the project promptly and effectively without compromising either side.

Joyce’s Final Thoughts on How to Navigate Tricky Situations at Work

In the intricate dance of balancing personal and professional commitments, it’s essential to have assertive responses at your disposal. By employing this straightforward strategy, you can navigate tricky workplace situations with confidence and poise. You don’t have to apologize excessively, make elaborate excuses, or carry the weight of guilt on your shoulders. Instead, you can stand your ground, maintain professionalism, and meet your personal commitments.

Stay Connected with Joyce

If you are grappling with similar workplace challenges or have questions about navigating tricky situations, please get in touch with me at Joyce@JoyceWeiss.com. Together, we’ll help you confidently “Kick Conflict to the Curb™” and strike that delicate work-life balance. We can set up a “Jam with Joyce” 20-minute session on Zoom. I enjoy having these meetings with growth-minded people who are constantly growing. 

Let me know what other Tricky Work situations you are dealing with so I can write a new post about it! This is a new series that I’m writing for my loyal readers. 🙂

Who is Joyce Weiss?

Joyce is the Queen of Conflict Resolution and works with Department Managers and their direct reports, Growth-Minded Individuals, and small groups tired of feeling invisible or overlooked and ready to confidently use their voice – without losing their cool. The result is their input and contribution are recognized and respected. And their expertise is in constant demand. 

Until Next Time,

Joyce Weiss, M.A., CSP, CVP
Communication Coach

And remember, You get what YOU tolerate!

P.S. If you want to discover two strategies to use during difficult conversations, click this link. There’s a video and content on how you can Kick Conflict to the Curb™!

Filed Under: communication challenges, Communication Strategies
Tagged With: conflict in the workplace, improving communication skills

September 12, 2023 By Joyce Weiss Leave a Comment

Avoid Conversational Pitfalls!

  • Do you want to avoid conversational pitfalls?
  • Have you ever heard the saying, “It’s not what you said, but how you said it?” 
  • Are you ready to stop putting your foot in your mouth?

If so, you are in the right place!
Florine Mark, Wellness Influencer and Author invited me to be a guest on her podcast, “Today’s Takeaway with Florine Mark.” 

We had an engaging, powerful, and fun conversation. This article contains some of the highlights of the podcast. You will find the link at the end of this article.

Sometimes having a conversation with another person can be a potentially explosive situation filled with dangerous mixed messages. Judging by the expression on the other person’s face, it’s obvious that he or she completely misinterpreted your message. 

Despite our best intentions, what we mean to say gets “lost in translation” traveling from our brain to our mouth. When we say, “Wow! You look wonderful for a woman your age!” instead of hearing the genuine compliment in our words, all she hears is “a woman your age.” It’s a stinging reminder of her age and that she looks good only in comparison to “older” women. Ouch! 

Being aware of the potential pitfalls in how we communicate could help us avoid these conflicts in the future. Are you ready to hear how to avoid conversational pitfalls and give you some tips on how to avoid them?

 What You’ll Hear in This Episode on Avoid Conversational Pitfalls:

  • Why do we often stick our foot in our mouth when we talk to others? 
  • What is an example of “the gap” in conversation, and how can it save us from embarrassing ourselves or hurting someone else’s feelings? 
  • What are curiosity questions? 
  • How can we help others feel more included at a social event or when introducing them to others? 
  • How can we learn to communicate with other individuals who don’t share our political or philosophical beliefs but still insist on debating or lecturing us?
  • What is a good way to communicate with people who have an illness but still want to have a great conversation with them? 
  • What is a conversation bully? 
  • How to get away when someone keeps monopolizing the conversation? 
  • How can we make conversations feel safe for others, where they feel less judged? 

The Following are my Quotes Used in the Avoid Conversational Pitfalls Podcast: avoid conversatinal pitfalls

  • “The gap is the space in between for us to think, hmm, how can I say this without putting my foot in the mouth? That gap is truly our friend. And many times we just don’t use it.”
  • “It’s more important for people to feel heard than what we say.” 
  • “People really need to pay attention to the fact that it’s more important for them to feel heard than for what we say.” 
  • “Listen and ask those curiosity questions. We have to stop thinking about what we want to say in the conversation.” 
  • “A safe conversation is when other people feel heard, and they feel comfortable speaking their voice.” — Joyce
  • “Stop taking everything so personally and telling yourself the wrong story.” 

 Florine Mark’s Ideas on Today’s Takeaway

“Certain people are gifted with the ability to speak with others in a way that draws people to them. These individuals can walk into a room, and soon, even complete strangers feel comfortable in their presence. People genuinely enjoy speaking with them and feel an immediate sense of connection. 

But not everyone has that skill. The good news is that with practice, we can all learn to become better communicators. We can take advantage of the fact that we were born with two ears and one mouth. Since our ears rarely get us into trouble and our mouth often does, sometimes the safest route is to listen more and speak less. By becoming better listeners, we become better communicators. 

Remember that every day is a gift and the gift we get from learning to hold our tongue and speak to others without alienating them is a gift that will draw others to us and make our relationships with others infinitely richer.”

 Here’s the Link to Today’s Takeaway with Florine Mark

https://888-3-florine.libsyn.com/avoiding-conversational-pitfalls

Who is Joyce Weiss?

Joyce is the Queen of Conflict Resolution and works with Department Managers and Leaders, Growth-Minded Individuals, and Small Groups tired of feeling invisible or overlooked and ready to confidently use their voice – without losing their cool. The result is their input and contribution are recognized and respected. And their expertise is in constant demand. 

Here’s A TREAT FOR YOU

Are you ready for the next level of support from me? Send an email to Joyce@Joyceweiss.com and put “I’m ready” in the subject line. I will send you my online calendar to schedule a call.

What will you get from the call?

Get extreme clarity on one of your current challenges
Understand what is necessary to get you from where you are to where you want to be.
Create an action plan, so you know what your next steps are

THIS IS NOT A SALES CALL! 🙂

Until Next Time, Be Well and Happy!

Joyce Weiss, M.A., CSP, CVP
Communication Coach
Queen of Conflict Resolution

P.S. Please share this post on your social media. As a result, other growth-minded people can reduce their high drama and inner stress.
We made it easy for you. The shareable social media links are below.

Thanks for reading, and remember – You Get What You Tolerate!

 

 

Filed Under: communication challenges, Communication Strategies
Tagged With: Communication, effective communication

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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