Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Repair Generational Conflict Part 3

This is article # 3 from my 6 part series on how to repair generational conflict at work.  This week’s article covers Baby Boomers.  They were born between 1946-1964.  They grew up during women’s rights, civil rights, and gay rights.  They were born activists!  Baby boomers are a youth culture and do what they can to remain young at heart.  I can attest to this because I am a baby boomer! 😉  They embraced disruption in music with rock n roll.  🙂

Ideas to Repair Generational Conflict with Baby Boomers #1

Baby Boomer Legacy on Workplace Culture

They are …repair generational conflict

  • Professional and poised
  • Competitive
  • Workaholics

Ideas to Repair Generational Conflict with Baby Boomers #2

Baby Boomer Key Influential Events  

  • Civil rights movement  repair generational conflict
  • Moon landing
  • Oil crisis
  • Vietnam war
  • The Beatles
  • Booming birthrate

Ideas to Repair Generational Conflict with Baby Boomers #3

Boomer Traits

Baby boomers are –

  • Competitive
  • Optimistic
  • Nonconformists
  • Disciplined

Ideas to Repair Generational Conflict with Baby Boomers #4

Boomer Values

  • Work ethic
  • Professionalism
  • Youthfulness
  • Individualism
  • Luxury

Thoughts from Joyce

The strategy to repair generational conflict is to have all 5 generations discuss these ideas with the team.  Differences need to be discussed on how they value work, work/life balance, and other important aspects that impact the team.

I want to hear from you

Add a comment to my blog on how you repair generational conflict with baby boomers.

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS  Read Part 1 on how to Repair Generational Issues HERE

Read Part 2 (Traditionalists) on how to Repair Generational Issues HERE

 

 

 

 

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How to Repair Generational Conflict Part 2

This blog post is the 2nd in a 6 part series on how to repair generational conflict at work.  You will read about Traditionalists who were born between 1900 – 1945.  They are less than 2 % of today’s workforce.  More traditionalist men served in the military (50%).  Traditionalists are patriotic and respect the chain of command at work.

Reduce Generational Conflicts Idea #1:  The Traditionalist Legacy in Workplace Culture 

  • Chain of command repair generational conflict
  • Hard working
  • Loyal

Reduce Generational Conflicts Idea #2:  Key Events for Traditionalists

  • World War 2
  • Walt Disney
  • The great depression
  • Radios
  • Cars
  • Social security

Reduce Generational Conflicts Idea #3:  Traditionalist Traits

  • Fiscally conservative reduce generational conflict
  • Respect authority
  • Self-sacrificing
  • Loyal

Reduce Generational Conflicts Idea #4:  Traditionalist Values

  • Family
  • Sacrifice
  • Waste not, want not
  • Respect for authority

  

I want to hear from you

Add a comment to my blog on how you repair generational conflict.  What conflict have you experienced having 5 generations in today’s workplace?

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Until next time,
Joyce Weiss, M.A., CSP
Career Coach and Corporate Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

 PS Read the first article in this series on how to repair generational conflict HERE

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Tired of Conflict and Power Struggles?

https://youtu.be/bGtSbOKEaJs

 

Did you ever stop having a tough conversation with someone because you didn’t know how to get your message across?  If so, you’re not alone.

I’m honored to be a guest expert on an upcoming FREE webinar – Powerful Communication Strategies to Get Outstanding Results.  Janette Ghedotte, CEO and Founder of Accurate Body Language is the host of her TELL ME MORE Webinar Series.
During the FREE webinar, you’re going to learn 4 secrets how to have these tough conversations.

Janette Ghedotte will be asking me important questions on how to kick conflict to the curb to get the respect you deserve!

You will be receiving all 4 secrets that I will be sharing in the Webinar in the next few blogs.  Each one has a short video with strategies you can use immediately to Kick Conflict to the Curb to Get the Respect YOU Deserve! 

Joyce Weiss | Career Coach

The first secret is how to make tough conversations safe, so you can talk to almost anyone about almost anything.

Start out the conversation by using the words – I don’t want to /I do want to.
For example:
I don’t want to create stress between us.
I do want to have an important conversation with you.

This is going to set the tone to make people a bit more relaxed, so you can go deeper to resolve the issue.

Stay tuned for a detailed description and more examples in the webinar on how to boost your confidence and keep your cool to overcome communication conflict.

Make sure you register for our FREE webinar event:
http://go.accuratebodylanguage.com/joyce-webinar

Once you register, you will receive a replay email if you can’t join us at 7 pm EST March 7th. 


Please share the webinar on social networking with your friends and colleagues – after you register – and you will win a chance of being selected to receive a 1-hour laser coaching session with me.

 

Feel free to send me any communication question or challenge that you are experiencing to Joyce@JoyceWeiss.com


Until our next visit,

Joyce Weiss, Communication Strategist and Career Coach

I hope you have a great week.  Remember, You Get What You Tolerate!

See you at the webinar 😊

 

 

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A Powerful Strategy to Be in Control When Others Try to Push Your Hot Buttons

Hot buttons – we all have them.  How do you react when someone pushes yours?

  • Do you push back?
  • Do you remain silent?
  • Do you think of the best answer on your way home?

Do you wish you could react to toxic situations with more control?

If so, you’re in the right place!

Here are three powerful communication strategies to help you be in control:

Strategy #1 to be in control:  Pretend you’re in their situation

Figure out why they are behaving this way.  Ask yourself, “How would I feel if I were in their shoes?”  This could help you respond in a way that is more helpful since you understand how they may feel.

Strategy #2 to be in control:  Use the GAP Technique be in control

The GAP is a moment when we step back and take a deep breath to decide what we want to say.  This is the time to be in control and take a quick moment to think before the wrong words pour out of our mouth.

A stimulus is something that happens to us – someone interrupts us for example.
The response is how we react – what you will say to the interrupter.

I use the following sentence when others interrupt me:  “I want to hear what you have to say after I finish my story.”

The GAP is one of my personal favorite communication strategies because it saves me embarrassment by stopping me from saying something that may not be the best response.

Strategy #3 to be in control:  Don’t explain or defend yourself when something goes wrong be in control

Calmly acknowledge, apologize and act – never explain.  Explanations come across as excuses.  Agree if what they say is somewhat true.  Don’t blame it on someone else, even when you know who made the mistake.

Use Strategy #3 when a client complains that your company is late with a project: say, “You’re right.  We dropped the ball and will do whatever it takes to resolve this issue.  I will send it to you by 3 pm today.  Here is my cell phone.  Please call me anytime.  You are in good hands with me.”

Let’s Get Real

There are times when we don’t respond as well as possible especially when others push our buttons. These are learning moments!  We can always improve especially when we analyze what went wrong during a tough communication.

Stay tuned for next week’s blog when I describe verbal aikido to give you the strength to be in control.

I want to hear from you

Add a comment to my blog on how you stay in control when others push you. You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email here with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company

Loyal readers like you help us find more people who could benefit from these posts. Help us help them reduce conflict and improve leadership skills and quality of life.

 

This is Joyce Weiss
Corporate Communication Strategist and Career Coach

Have a Great week.

Until next time, Remember – “You Get What You Tolerate!”

PS Do you want more information on how to resolve conflict or advance your career?
Sign up for articles, newsletters, and videos here

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Book Recommendation on Complainers and Energy Drainers

I am including a very interesting blog post on energy drainers from a colleague of mine, Linda Byars Swindling.  Thanks to Linda for giving me permission to use her fascinating information to share with you.

Stop Complainers & Energy Drainers: How to Negotiate Work Drama to Get More Done is an excellent read.

How to Identify a Controller. 
When people use F-bombs and complain to intimidate and motivate others to act, they are Controllers.  These Complainers appear as tyrants, bullies and slave drivers. Think of “Monster Trucks” – these people are aggressive, loud and ready to roll over you to get to their destination. Controllers want you to yield to their authority and they push hard to confront obstacles and get results. Controllers use complaining to get things done.

How Controllers Affect the Workplace.
They are the harassers of the workplace. Morale and production go down when people feel intimidated and employees and coworkers cope by keeping secrets from the Controller. Creativity and risk-taking shut down which causes top performers to leave and go work elsewhere.

How to Work with a Controller.
You can’t use excuses, finger pointing or a detailed account of what went wrong when negotiating with a Controller. Instead, be ready to provide answers and show progress on the work that’s been completed.

How to Negotiate with a Controller. Stand. Deliver. Let Them Decide.

  • Stand your ground. Be assertive and confident but not aggressive when you respond.
  • Let the Controllers know that you heard the problems or challenges and that a plan is in place to fix the situation.
  • Let Them Decide. When possible, give Controllers the opportunity to make a decision from a narrow selection of options
    (that YOU give them) to move forward.

About Linda Swindling, JD, CSP

A recognized authority on negotiations, workplace issues, and persuasive communication, Linda Swindling is a former employment attorney and speaker. Linda has authored over 20 books, including her book Stop Complainers and Energy Drainers: How to Negotiate Work Drama to Get More Done. Follow her on twitter @LindaSwindling or visit LindaSwindling.com.

I want to hear from you

Add a comment to my blog on how you control energy drainers.  You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email with concerns that you are experiencing at work.

Please share this and any article that speaks to you or your company.
Loyal readers like you help us find more people who could benefit from these posts.  Help us help them reduce conflict and improve leadership skills and quality of life.

Click here for Tips to Use During Tough Conversations to Reduce Conflict in the Workplace

Learn how I can leverage my 30+ years of leadership consulting and coaching experience to help your organization address conflict resolution in the workplace here.

This is Joyce Weiss, Corporate Communication Strategist and Career Coach
Have a great week.
Until next time, Remember…“You Get What You Tolerate!”

 

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831