Thanks to those of you who have registered for our upcoming webinar – Powerful Communication Secrets to Get Outstanding Results! This article contains all 4 secrets to entice you to sign up if you haven’t already done so. 😉
The 4th webinar secret is verbal aikido – it’s about diplomatically dealing with difficult people – especially when they push you. The person who pulls back wins in martial arts. It’s the same thing when we have conversations with people who TRY to make us defensive.
Here’s an example of an angry client attacking you:
The client says, “I requested the material 3 weeks ago and I still didn’t receive it. What’s wrong with your company?”
A typical response is – “This is not my department and I have no idea what happened to your material” or “We are short staffed and are doing the best that we can.”
This person got defensive and you can only imagine how the conversation would escalate into an even more heated conversation. One way to use verbal aikido is to accept criticism.
“You’re right, it has been 3 weeks, I apologize for this and will have it in your hands today. We have been short staff, even though this is NO excuse. Call me in one hour if you don’t receive the information. You can count on me.”
Make sure you register for our FREE webinar event:
Once you register, you will receive a replay link if you can’t join us 7 pm EST on March 7th .
Please share the webinar on your social networking to your friends and colleagues. You will win a chance of being selected to receive a 1-hour laser coaching session with me – after you register.
Stay tuned for a detailed description and more examples about this communication secret during the webinar, so you can get outstanding results in almost any conversation.
I can’t wait for you to meet Janette Ghedotte, CEO and Founder of Accurate Body Language.
She will be asking me questions on why respect is so important to me. We will also share several stories on how clients have become more confident and competent – after using these action-packed communication strategies. Our hope is that you will find answers to your communication challenges – to Kick Conflict to the Curb: Get the RESPECT you Deserve! Get ready to learn, recharge and have fun!
Below are videos on Secrets 1-3 for your enjoyment: 🙂
Secret #1: Make Tough Conversations Safe
Secret #2: Gain Control by Using the GAP
Secret #3: Kick Conflict to the Curb with Be Direct with Respect®
Until our next time,
This is Joyce Weiss
I hope that you have a great week and remember You Get What You Tolerate!
Please share this article with team members, colleagues, and friends so they can
Kick Conflict to the Curb: Get the RESPECT They Deserve!
See you at the webinar 😊