Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Actively Network with Your Convention & Visitor’s Bureau, Chambers and Professional Associations

Many of my clients belong to professional associations, chambers of commerce and convention and visitor’s bureaus (CVB).  They constantly tell me how valuable these relationships have become for their own professional development.  They have acquired business as a result of their membership.

My question to you is…Are you going to your own networking events?

I realize that we  receive more invitations to these functions than we  realistically have time to attend. Yet…are you accepting at least some of the invitations?

We all hear about doom and gloom concerning the economy, business, etc.  It seems like the doom and gloom magically disappears when I attend functions that attract people who know how to network and look for opportunities.

I accepted an invitation from the Greater Lansing Convention and Visitors Bureau’s (GLCVB) Member Holiday Event.  They invited their members to host a FREE booth for the event.  They also invited members who could possibly do business with the members hosting their booths.  The GLCVB always holds these events in classy venues and supply all of us with gourmet food and wonderful music.  The events are always First Class.

The most important thing about these Holiday Events is that the entire staff of the Greater Lansing Convention & Visitor’s Bureau is warm, thrilled that we are there, and do what they can to introduce us to other members! Take a look at your own organization and decide how  you can invite your members or clients to a joint meeting.  Your members/clients will sing your praises when they feel appreciated. Thanks to all the FINE people at the GLCVB for an incredible day.  I saw former clients, met prospects that can use my training services and most important…networked with people who are positive and want to help each other grow their business. Was this helpful? Let us hear your thoughts in the comments below. Feel free to share this post with your team – just be sure to give Joyce credit when you share or publish. Sign up at the RSS feed on the blog site to be included in future blog posts from Joyce Weiss on this subject. Until Next Time! 🙂

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Set Realistic Expectations to Improve Communication in the Workplace

Do you want better group cohesion?
Do you want to communicate effectively with your team?
Has your team discussed expectations with each other?
Has your team had honest and tough conversations?

Knowing the employees needs will convert challenges into golden opportunities to improve your team’s communication and morale

A good place to start is to speak openly to each other in order  to improve the working condition.
To create a strong team,  you need to communicate all team expectations, like;

  • When you disagree with me, let me know.
  • The team is counting on everyone to have this project done by 3:00 today.
  • I expect projects done on time, even it means working late.
  • I want you to take the initiative, and start contributing at our team meetings.
  • Give me regular status reports, so I don’t get last minute surprises.

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Feel free to share these tips with your team – just be sure to give Joyce credit when you share or publish.

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For more information, articles and podcasts, visit https://www.joyceweiss.com

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Hiring Trends Survey

I’m partnering with Casey Jankoska who is the Client Relationship Manager for Express Employment Professionals. Express Employment Professionals are always looking for top talent and great companies to work with.  Her goal is to be the bridge to someone’s tomorrow.  They are hiring in the areas including office, customer service, skilled manufacturing and professional positions.  Most of the positions they work on are long term positions.  They help their clients relieve their burdens and help them make the hiring process easier.

Casey sent me the following “Hiring Trends Survey” and I want to share the survey with you.  Make sure to send this to people who you feel could benefit from this interesting report.

Hiring Trends Q4 Summary Report

The following questions mirror what I see in today’s corporate climate:

Please rate your current level of work stress
36% feel “overwhelming” or “very high” stress at work
63% feel “moderate” or “minimal” stress at work
1% currently feel “no stress” at work

Please rate how the following has changed since last year:
49% state their current work stress is “higher”, and 39% state “it has stayed the same”
42% state their pay rate is “higher” and 45% state it has “stayed the same”
68% state their currenc workload has “increased” and 25% state it has “stayed the same”

  • Resolving conflict and interpersonal issues are all part of our work life.
  • Delegation and prioritization are more important than ever before.
  • Coping with stress will always be an important skill for all of us.
  • The most important key is to communicate effectively with your team, management, and with yourself.

Remember…YOU GET WHAT YOU TOLERATE!

Please send me your comments about your own work stress.  Let’s see how we can plan for a better 2011!

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Joyce Works with the Outstanding Chapter of Oakland Country IAAP

I had the privilege of spending an evening with the successful Chapter of Oakland Country IAAP (International Association of Administrative Professionals).  They brought me in to speak on Communicate with Impact:  Be Direct with Respect.  Yvonne Cunningham, President of the Chapter shares her thoughts on the benefits that her members received from the program in this short video:

We discussed the verbal aikido technique which gives people power when others complain to them.  Instead of pushing back by getting defensive,  I suggest that they pull back.  For example:  When a client complains that a project took too long, don’t say, “We’re short staffed.” or “It wasn’t our department’s fault.” Instead give your client your direct number and ask them to call you within 24 hours if the conflict is NOT resolved.  We all want resolution to our conflict, we don’t want excuses.  We want resolution to our issues, not empty apologies.

Here’s a photo of Joyce with Chapter President, Yvonne Cunningham:

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Dealing with Negative People Using “The Power Talk Formula”

Have you ever met a negative person who sapped all of your energy from you?  Do you want to figure out how to make sure this does not happen again?

Besides running away from this person… use The Power Talk Formula:

I feel…(your emotional response)
when…(non judgmental)
because…(how it affects you)

Watch this 2 minute video to bring The Power Talk Formula to life:

To Recap:

My client Sue used this formula with one of her negative colleagues.  They were on a business trip and were waiting in a long line to give their passports to the security guards.  Tom started to complain and make a scene.  Sue knew that she needed to do something.

She said, “Tom, It is hard for all of us to travel.  I feel frustrated when I hear all of these complaints because this negativity is pulling me down.  Why don’t we use this time to discuss the bottlenecks that we have with our own clients?”  Tom did not get defensive because Sue did not use the word “you.”  She was very careful to put the responsibility on her shoulders and NOT sound critical to Tom.  Their relationships improved and Tom was not as negative on the trip.

This tip works after a lot of practice.

Was this helpful? Let us hear your thoughts in the comment box below. Tell us about a negative person in your life and how you can use this tip.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

Sign up at the RSS feed on the blog site to be included in future blog posts.

For more information, articles, and pod casts visit Joyce’s website.

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831