Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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April 7, 2020 By Joyce Weiss Leave a Comment

Video 10: How to Handle Push Back From Your Audience

By now I hope that you view me as your personal communication strategist.  I have a few questions for you.

  • Have you experienced an audience member who pushed back your ideas during a training or speaking engagement?
  • How did you handle it?
  • Do you want to learn a secret from this communication strategist on how I handled a disgruntled audience member?

Welcome to video 10 in the series Secrets from a Communication Strategist to Engage Your  Audience.

The Communication Strategist Dilemma 

I was coaching a group of men and women who work with the public including the homeless population.  Paul, an audience member blurted out his thoughts in a loud and sarcastic voice.  “Joyce, you seem like a nice person BUT this will not work when we speak with people who live on the street.”

The Communication Strategist Solution

I took a deep breath and said, “Paul,  you’re right.  This strategy won’t work with the homeless.  It will work when you have communication issues with your colleagues.”

Paul took a step back (this is a good sign) and said, “You are right Joyce.  Thanks for coaching us on how to make the conversation safe at work.

 Today’s Lesson

Agree with the disgruntled person when someone pushes you back.  Your next step is to counter with a strong statement about how your strategy will work in another setting.  Of course, there will be times when agreeing with a disgruntled person is not appropriate and it won’t work.

Stay Connected with Me

Add a comment to my blog on how you deal with negative audience members.  You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email HERE with concerns that you are experiencing at work.

Read How I can be Your Private Communication Strategist

Do you want more information on this powerful communication technique called verbal aikido?  There are 3 options.

  1.  Please look at my online coaching program Communication Skills at Work HERE.    The coaching course is perfect for those of you who want to work with me as your online communication coach.  We work together through email as you read the self-study manual to advance your career and improve your relationships.

2.  Another option is to purchase your own copy of the Communication Skills at Work Self Study Manual HERE.
The self study manual was designed for those of you who want to read about the techniques on your own.

3.  You can also contact me to discuss how we can work together on the phone with me as your own communication
strategist
.  We have several options to fit your schedule and budget.  Please contact me at my cell 248.310.6998 or
800.713.1926 to explore how career coaching could be a great action step for your career development.

Here are the Videos in the  Series Secrets from a Trainer How to Engage Your Audience

 

Video 1
arrive early

Video 2
sit with your audience

Video 3
how to use humor

Video 4
using props

Video 5
danger:  don’t be boring

Video 6
movement exercises

Video 7
evaluations

video 8
why I talk about conflict

Video 9
why I became a career coach

 

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

P.S. Find your voice with Joyce!

 

 

 

Filed Under: communication secrets, verbal aikido
Tagged With: improving communication skills

March 31, 2020 By Joyce Weiss Leave a Comment

A Motivational Quote to Help with Your Communication Challenges

Are you ever caught off guard during communication challenges?

Do you want to leave the table when others push you about your view about politics, religion, gender issues, sexual orientation or any other sensitive topic?

If so, please continue reading to discover my own communication challenges when others judge me rather than listen to my opinions.  Yes, I have the communication strategies that I share with clients.  I am also caught off guard like so many of you may feel at times.

So, Joyce How Do You Protect Yourself?

It’s exciting to have conversations with others about “hot” issues of the day.  It’s not exciting when others want to push their ideas on you rather than hear what you have to say.

I’m used to certain people who want to be heard and push their ideas to others.  I now prepare myself to leave the table so I don’t fall into that trap.  I say, “Let’s agree to disagree and let’s change the topic.” If they continue pushing their agenda, I continue the conversation, “I enjoy discussing different values and opinions with others.  I am uncomfortable when others push their agenda because this becomes a judgemental conversation and not open dialogue.”  I will walk away if they still continue because life is too short to be judged by bullies or others who don’t know how to have a real conversation.

I knew I had to create a new poster when I saw this quote on respect and hope that the motivational quote below will help you during your own communication challenges.

Joyce Weiss | motivational quote | communication challenges

Stay Connected with Me

Add a comment to my blog on how you deal with people who push their agenda during conversations.  You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email HERE with concerns that you are experiencing at work.

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Find your voice with Joyce!

 

Filed Under: Communication Strategies, Conflict and Resolution Specialist
Tagged With: communication challenges, Conflict and Resolution Specialist

March 25, 2020 By Joyce Weiss Leave a Comment

I want to know how are you doing during these challenging times

Hi everyone.

I decided to write a brief message to check in with my loyal readers and to see how you are all doing.  This is a real test for all of us on how we cope with these changes.  Those of you who know me, know that I don’t hold back.  It’s been a challenge for me to listen to some people complain about canceling trips, hair appointments, and of course, meetings.  We all have to deal with this. All of us are inconvenienced and have to deal with things that are beyond our control!

I realize that we have different coping methods.  This is not a judgment on my side.  I am observing how others deal with stress and I must admit that it’s refreshing to see that most of us are doing a damn good job.  I do what I can to control myself when I hear others complain about how inconvenienced they are for the smallest things.

Hey, I coach others on how to understand their triggers and to control how they react.  We are all being tested right now, and are scared, frustrated, worried, etc.  We are not alone in this area.  I feel my role in life is helping others resolve their conflict.  We can’t resolve these things right now because of all the uncertainty.  BUT we can still do our best to appreciate our families, friends, coworkers, healthcare professionals and of course first responders.

Please share with me some of the complaints that drive you crazy from people who are acting selfish and NOT looking at the big picture – the health of our nation and the world.  This is the real deal.

This is what I’m doing to stay sane

  • I live in MI and walk as much as I can outside as long as it’s warmer than 32 degrees.
  • Organizing my office which has been a huge stress release for me.
  • I spend time on zoom meetings with coaching and speaking friends discussing ideas on how to help our clients during these times.
  • The one rule during these meetings is not to discuss the Corona Virus.  We all agree that these online meetings help energize us.
  • Last week my family including our kids and grandkids met online during a zoom meeting.  We laughed and just talked like we always do when we get together.
  • Preparing new recipes – some were great :).  This has been a very positive experience since my husband and I have more time to be creative in the kitchen.

I have 2 questions for you.  I encourage you to answer in the comment section or send me a private email.

  1. What are you doing to stay sane?

  2. What stories can you share about people who just don’t get how important it is for us to listen to the scientists and doctors?  I’m sure that you know others who complain about these inconveniences that we are all experiencing.

In a perfect world, I would love to speak to all of you on the phone to hear your answers.  Obviously I care about all of you and if you want to set up a time just to say, “hi” let’s schedule a phone call or send me an email HERE.  Hey, we are all home for a few weeks anyway.

The quote below describes how I’m feeling right now.  Hope it helps you.  Remember, Cicero said, “Where there is life, there is hope. ”

motivational quote

I watch the news like most of you do to stay informed.  The challenge is that the news is full of very frightening statistics.  We must – I repeat, we must find time to take care of ourselves and loved ones right now more than ever.  We know that this too will pass.  Until it does, let’s stay connected.  I want to hear back from you.  Please let me know how you are doing.

I hope that you are all safe, strong, and do what you can to stay as healthy as possible both mentally and physically.  Again, please reach out to me, let’s talk just to connect in real-time.

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

 

 

Filed Under: inspirational story, staying sane
Tagged With: Coaching as a Leader, Facts about Stress

March 17, 2020 By Joyce Weiss Leave a Comment

Video 8: Why I Talk About Conflict in the Workplace

Clients ask me why I talk about conflict in the workplace.

My answer is easy.  I married a lawyer.  People smile or laugh when I say this.
It sounds funny. Which is a good thing. I had to learn how to negotiate in a big way.  Like most of us, I was not trained in school how to deal with conflict or how to have tough conversations.

I’m happy to say that reading as many books as I did on how to have difficult conversations and earning respect helped pave my way to a successful marriage.  This journey trained me to coach emerging leaders, individuals, and groups on how to find their voice with Joyce. My story is unique to me.

What about you?
What is your unique story that you can share during your training or speaking engagements?  Why do you do what you do?  How did you discover your uniqueness?

Stay Connected with Me

Add a comment to my blog on what stories you use in your training or presentations?  How are you unique?

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Please contact me at my cell 248.310.6998 or 800.713.1926 to explore how career coaching could be a great action step for your career development. There are many options to fit your budget and time schedule!   My last 4 clients have asked me to help them feel more comfortable with their public speaking skills.  It only takes a few sessions to make this happen.  Hey, what can I say?  I’m quick and clients use their new public speaking skills immediately.  A win/win for all.  🙂

Here are Links to Videos 1-7 from the Series Secrets from a Trainer How to Engage Your Audience

 

Video 1
arrive early

Video 2
sit with your audience

Video 3
how to use humor

Video 4
using props

Video 5
danger:  don’t be boring

Video 6
movement exercises

Video 7
evaluations

 

 

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Career Advancement is like riding a bike. Shift Gears from coasting to owning the road!
Find your voice with Joyce!

 

Filed Under: Career Development, Communication Strategies
Tagged With: effective communication, speaking skills

March 3, 2020 By Joyce Weiss Leave a Comment

Video 7: Become a Better Communicator by Using Training Evaluations

  • Would you like to know my secrets on how to become a better communicator by using training evaluations?
  • Do you only concentrate on the negative feedback from your speech evaluations?

I know first hand how it is when we get negative evaluations.  We have to train ourselves to learn from the feedback.  Some of my clients take it personally.  After working with me as their communication coach, they understand that this feedback could uncover their blind spots.  This video will support your efforts and self-esteem.

Tip #1 to Become a Better Communicator

We have to remember that some people who fill out evaluations may not know the importance of constructive feedback.
I’ve received many comments that have helped me over the years and I appreciate the comments.
Then there are those comments that are not constructive and only critical evaluations that are mean spirited.

  • I was told that I was too short.  My height is something I can’t change and I still laugh at this today.
  • An audience participant told me that my outfit was too colorful.  My blouse was light pink.
  • I saw someone fill out the evaluation before I even opened my mouth!

 Tip #2 to Become a Better Communicator

The real lesson is to enjoy the positive feedback and learn from the constructive feedback that is valid.  I remember one of my first training sessions when someone told me that my outfit was too noisy for them.  They were right.  I wore a black and white polka dot dress.  That’s when I started to wear classic clothes for training.  I learned and was open to feedback.

Stay Connected with Me

Add a comment to my blog on what you learned from constructive feedback when you spoke to a group. You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email HERE  with concerns that you are experiencing at work.

Please contact me at my cell 248.310.6998 or 800.713.1926 to explore how career coaching could be a great action step for your career development. There are many options to fit your budget and time schedule!

My last 4 clients have asked me to help them feel more comfortable with their public speaking skills.  It only takes a few sessions to make this happen.  Hey, what can I say?  I’m quick and clients use their new public speaking skills immediately.  A win/win for all.  🙂

Please let me know of emerging leaders, individuals or groups who want to Kick Conflict to the Curb to get the  Respect They Deserve!

Here are Links to Videos 1-6: Secrets from a Trainer to Engage Your Audience

 

Video 1
arrive early

Video 2
sit with your audience

Video 3
how to use humor

Video 4
using props

Video 5
danger:  don’t be boring

Video 6
movement exercises

 

 

Until next time,

Joyce Weiss, M.A., CSP
Career Coach and Communication Strategist

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Find your voice with Joyce!

 

 

 

 

 

 

 

 

 

 

 

Filed Under: communication secrets, public speaking training
Tagged With: how to improve communication skills, training evaluations

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Email: joyce@joyceweiss.com
Phone: 248-681-5831

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