Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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Are You Ready to Implement Two of my Favorite Conflict Resolution Skills?

  • Are you ready to learn and implement 2 of my favorite communication tools?
  • Do you want to hear inside coaching secrets on how clients have improved their success at work after using these powerful conflict resolution skills?

If you saw my blog post last week, you read all about the September 15, 2020 launch of my online class – Kick Conflict to the Curb.  This week you will experience 2 of my favorite conflict resolution skills and tools.  It includes 2 videos on how to use Verbal Aikido and Be Direct with Respect®.  Please let me know how I can help you decide if the class is right for you or your direct reports.

Conflict Resolution Skills #1:  Verbal Aikido

https://vimeo.com/450928167

Verbal Aikido is a conflict resolution skill that helps you gain control when someone pushes your hot buttons. The person who pulls back when he or she is pushed is the stronger one in the conversation.  Here’s an incident that happened to me during a conflict resolution program with first responders.  I was speaking about verbal aikido when an angry participant stood up and said, “Joyce, you seem like a nice lady, but this will not work on the streets.”  I said to myself, “Joyce, you teach this stuff, use verbal aikido!” I said, “You’re right, this strategy won’t work on the streets.  It will work in your office with your colleagues and direct reports.”  The participant relaxed and smiled and said, “Joyce YOU are right.  Thanks for setting me straight.”

You’re right are words that diffuse the hostile person.  We don’t need to agree with someone if they are NOT right.  If they are correct, try doing this next time and you will see the other person stop pushing back.  Hey, I know this stuff works, because I only coach skills that I’ve tried in my own life! 🙂  Check out verbal aikido in the search bar to the right to find more articles and videos on this important conflict resolution skill.

Conflict Resolution Skills #2:  Be Direct with Respect®

https://vimeo.com/450985159

Be Direct with Respect® is my secret sauce.  Clients have been using this trademark of mine for over 30 years!  It’s powerful and easy to use.  This is the formula:
I am_____________________________________(your emotional response)
When____________________________________(non-judgmental)
Because__________________________________(how it affects you)

The story below gives you a perfect example that one of my clients used with her boss after he ridiculed her in front of her direct reports.  After practicing this tool during the online course – Kick Conflict to the Curb she felt comfortable with her new skill.  She was ready to speak to her boss.  “Ron, I was embarrassed when I was ridiculed in front of my direct reports because it discounted my leadership role.  I appreciate constructive feedback because that’s how I’ve grown professionally.  I would appreciate it if you speak to me privately in the future.”  Ron was impressed with her direct and respectful communication.

Let’s Stay Connected

Please let me know your questions about Kick Conflict to the Curb to see if the class is right for you or your direct reports.  The cool thing is that we can create your private course with your team – just think, less stress, drama, and MORE peace! Send me a private email on what stress or conflict issues you are experiencing and how I can help you learn and implement powerful conflict resolution skills.

Until next week,

Joyce Weiss, M.A., CSP
Conflict Resolution Queen
Communication Strategist and Master Coach

Remember, You Get What YOU Tolerate!

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Check to See if You are One of the Lucky Winners!

Hey Loyal Blog Readers,
You have heard me say that opening up our mouths during tough conversations is taking a risk.  We never know how people will react to our words or actions.  This blog post has such an important message that I wanted you to open it. I decided to take the risk with the title, and sure enough, you listened! :)!

The good news is that you did win because you opened this blog post.  Here’s a link to your booklet on Secrets for Successfully Navigating Life’s Potholes, Ruts, and Obstacles.

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As a valued blog follower, I’m reaching out to let you know of an exciting new course I’m offering. Kick Conflict to the Curb, a six-week program, is launching in September. It’s designed to create master communicators and I want to share this incredible opportunity with you.

Deemed the “Queen of Conflict Resolution,” I’ll show you how to communicate with respect, decrease interruptions, set boundaries, use constructive feedback, and identify triggers before overreacting. Attendees of Kick Conflict to the Curb will learn how to effectively manage bullies, slackers, micromanagers, and others who are creating toxic environments. Ultimately, you’ll gain lasting conflict resolution skills, enabling you to handle most any situation that arises, whether at home, at work, or within personal relationships.

During these unusually stressful times, people are feeling overwhelmed. And with elevated levels of stress, disputes are quicker to erupt in almost any relationship. Don’t put your marriage, career, or friendships at risk. Through my interactive course, I’ll provide the peace and long-term results you deserve as we Kick Conflict to the Curb together!

A Certified Virtual Presenter and Master Coach with three decades of experience, I’m offering live, online training, and instruction throughout the six weeks. In addition to Zoom course meetings, as a bonus, I’ll also provide two 30-minute private coaching sessions by phone (a $500 value) and engage participants weekly in a private Facebook group. In a nutshell, I’m not just pushing handouts, I’m working personally with you, so you’ll walk away with real skills to gain control during the conflict and communicate strategically.

For a limited time, I’m offering this six-week course for only $497 to a select group of my supporters. You’ll save hundreds of dollars through this special offer. More importantly, you’ll reap rewarding life skills. But do act quickly, as seats are limited.

The special savings are good until September 10th with the course starting September 15th at 4:00 pm. I may add another class time to accommodate schedules because I understand flexibility is key as we navigate these challenging times.

Call to find out how to get started with the instructional fun or go to www.paypal.me/joyceweiss1/497 to join today. Let’s Kick Conflict to the Curb and end the drama! I’ll look forward to it!

Yours sincerely,

Joyce Weiss

Communication Strategist  Master Coach

Find Your Voice with Joyce


800.713.1926
Joyce@Joyceweiss.com
cell:248.310.6998

 

 

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My Favorite Conflict Resolution Skill to Use with Bullies

  • Do you want to use my favorite conflict resolution skill to gain control during tough conversations?
  • Are you ready to learn or relearn a communication strategy to use with bullies or others who push you?
  • If so, you are in the right place at this very moment. 😊

Communication woes plague professionals across the board: Supervisors reprimand you in front of others. Coworkers tactlessly reject your ideas. Clients lash out at people to get what they want.

Conflict Resolution Skill #1:  Verbal Aikido

Rather than pushing back, getting even, or seething in silence, you can gain control of the situation and diplomatically deal with unkind people and behavior. The solution is called Verbal Aikido, and it’s a conflict resolution skill that won’t get you fired.

Conflict Resolution Skill:  A Definition of Verbal Aikido

Aikido is a Japanese form of self-defense that uses non-resistance to debilitate an opponent’s strength. The Aikido practitioner seeks to conflict resolution skillcounter attacks without bringing harm to the attacker to create balance. In other words, when pushed, you pull; when pulled, you push.

This technique is just as effective with verbal attacks. It allows you to respond to a verbal attack by accepting the comment, redirecting it, and reaffirming your stance in a positive manner. Avoid being hostile and building emotional barriers!

Conflict Resolution Skill:  Verbal Aikido Basics

The cardinal rule of this powerful conflict resolution skill is to not repeat the accusation. By doing so, you absorb the negative message.

EXAMPLE:

If someone questions a business purchase with an accusatory, “Why are you wasting the company’s money?” don’t respond by yelling, “I’m not wasting the company’s money! I need these items to perform my job!”

Such a response reinforces the blame on you. Instead, a verbal aikido practitioner would redirect the comment by saying, “Let me tell you how I invested the company’s money.”

Your Verbal Aikido response also reaffirms your control over unneeded emotional responses, thus giving the other person nothing to push against.

EXAMPLE:

Suppose you’re giving constructive criticism to a male co-worker who tells you, “What I did is perfectly fine. You’re just too emotional. All you women are alike.”

Instead of becoming emotional and reinforcing his claim, say, “I agree. I can overreact at times. Let me explain why I feel this way about the situation.”

This response accepts the basis of the situation without absorbing the negative aspects. However, you redirect the accusation by agreeing. The response also reaffirms the other person’s feelings of frustration. As a result, you diffuse the confrontation and can work toward repairing the situation.

Stay Connected with Me

  • Add a comment to my blog on how you deal with bullies.
  • What stories or expressions help you?
  • You will receive a response from me because I enjoy connecting with my readers! 🙂
  • You are always welcome to send me a private email with concerns that you are experiencing at work. more read here.

Please contact me at my cell 248.310.6998 or 800.713.1926 to explore how executive or career coaching could be a great action step for your career development. There are many options to fit your budget and time schedule!   My last 4 clients have asked me to help them feel more comfortable with their virtual training on zoom. They all knew that their meetings were boring and wanted to change this.  It only takes a few sessions to make this happen.  Hey, what can I say?  I’m quick and clients use their new virtual learning skills immediately.  A win/win for all.  🙂

Isn’t amazing how much drama occurs in the workplace?  It’s like it has it’s own reality TV show! 
If you can relate, it’s costing you BIG time!  I specialize in supporting  frustrated emerging leaders and business professions to kick conflict to the curb to get the respect and peace they deserve!

Find your voice with Joyce!

I would love to work with you!

READ more articles and listen to podcasts at our knowledge base bullying in the workplace here.

Until next time, Joyce Weiss, M.A., CSP
Queen of Conflict Resolution

Have a great week.

Rememer, You Get What You Tolerate!

 

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Can We Control Our Inner Stress? The Answer is YES!

A few months ago I posted a video about inner stress.  Many of my loyal readers sent me requests to repeat the story since the topic is so relevant during this pandemic.  The poster below is the same message.

inner stress

 

You can watch the video in the link below.

A Motivational Video about Inner Stress

Stay Connected with Me

Add a comment to my blog on how you deal with inner stress.

  • What stories or expressions help you?
  • How does the wolf story relate to you?

You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Please contact me at my cell 248.310.6998 or 800.713.1926 to explore how career coaching could be a great action step for your career development. There are many options to fit your budget and time schedule!   My last 4 clients have asked me to help them feel more comfortable with their public speaking skills.  It only takes a few sessions to make this happen.  Hey, what can I say?  I’m quick and clients use their new public speaking skills immediately.  A win/win for all.  🙂

Isn’t amazing how much drama occurs in the workplace?  It’s like it has its own reality TV show! 
If you can relate, it’s costing you BIG time!  I specialize in coaching clients to kick conflict to the curb to get the respect and peace they deserve!

Find your voice with Joyce!
I would love to work with you!

Until next time, Joyce Weiss, M.A., CSP
Conflict Resolution Queen

Have a great week.

Remember, YOU Get What YOU Tolerate!

PS Career Advancement is like riding a bike. Shift Gears from coasting to owning the road!

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Strategies to Produce Engaging Virtual Meetings

Do you want to learn powerful strategies to make sure you are conducting engaging virtual meetings?
Are you engaging your team during zoom meetings?

Espeakers just awarded me the Certified Virtual Presenter Certification.  This is a BIG deal because the evaluator made sure that I am skilled to be a successful virtual trainer.

The certification test covers the following required questions:
  1. Does the speaker have any camera or microphone issues not worked out in the first 60 seconds?
  2. Is the video background free from distractions and professional in appearance? It is okay to be in a home as long as it looks professional.
  3. Is the presenter’s face the dominant feature on the screen and easily seen against the background?
  4. Is the presenter’s face well-lit and easy to see?
  5. Is the speaker audible and easy to understand?
  6. Are there background distractions such as crying, washing machines, construction sounds etc.?
  7. In simulating a network break recovery, did the presenter quit the meeting session and reconnect in 60 seconds?
  8. Was the speaker’s broadcast computer connected to the internet through a wired or wireless connection?

To receive a virtual certification badge, all required tests must be passed.
The following optional items are self-reported:
  1. Good use of visual aids.
  2. Improved mic usage such as a lav, headset, or other dedicated mics.
  3. Tested daytime lighting.
  4. Well lit room for night time testing.
  5. Usage of audience Q&A or chat during the presentation.
  6. Usage of polls and questions during the presentation.
  7. Breakout rooms usage.
  8. Backup internet access.

Engaging Virtual Meetings Strategy #1:  No More Boring Openings

Forget all the niceties in the beginning.  You can thank participants or a team later on.  The first words out of the trainer’s mouth need to be funny, powerful, or supportive.

I show my clients ways to open the virtual meeting with easy tips below:

  • Customized word searches 
  • Humorous cartoons to get a smile out of participants
  • Polls are great to use to make participants feel like part of the group immediately

Engaging Virtual Meetings Strategy #2:  Use Relevant Energizers

Clients appreciate the energizers that I use during training because they laugh, smile, take a break from the content, and feel more energized after the short exercises.  Here are a few winners to start you out:

  • Controlled stretch breaks:  Ask participants to stand up (if they can) when they think of an answer to your question
  • Ask them to write an answer to a question on a piece of paper.  This also gives time to reflect.
  • “Coaching HOT seats:  Ask for a volunteer who is willing to take the hot seat and share an issue that they want to have resolved.

Stay Connected with Me

Add a comment to my blog on how you engage your virtual meetings. What stories or expressions help you?
You will receive a response from me because I enjoy connecting with my readers! 🙂  You are always welcome to send me a private email
with concerns that you are experiencing at work.

Please contact me on my cell 248.310.6998 or 800.713.1926 to explore how I can coach you or your team on how to create powerful and engaging virtual training.  There are many options to fit your budget and time schedule!   My last 4 clients have asked me to help them feel more comfortable with their virtual training.

Isn’t amazing how much drama occurs in the workplace?  It’s like it has it’s own reality TV show! 
If you can relate, it’s costing you BIG time!  I specialize in coaching clients to kick conflict to the curb to get the respect and peace they deserve!

Find your voice with Joyce!
I would love to work with you!

Until next time,

Joyce Weiss, M.A., CSP
Conflict Resolution Queen

Have a great week.

PS Career Advancement is like riding a bike. Shift Gears from coasting to owning the road!
Find your voice with Joyce!

PPS  Read a testimonial from my most recent client who asked me to coach her sales team on virtual engaging sales calls:

Joyce recently trained our leadership team on how to run more engaging meetings with our sales team. In the past, we did a lot of talking to our sales team members and it was obvious they were not leaving the meeting super energized or even retaining what we taught them.

Immediately after our training with Joyce, we implemented a few tactics such as ‘revisiting’ what we wanted the team to know, rather than ‘retraining’ them. When you revisit the content, it sticks because the team has to internalize what they just learned. Another example is we started using breakout rooms in Zoom for the team to practice new techniques in a safe place and then we shared out what we learned in the larger gr

After Joyce’s training, our leadership team has the tools we need to create high-impact meetings. These techniques will also carry over to our sales team meetings with their customers! As you can see, I highly recommend working with Joyce Weiss!
Wendy Edelman, Inside Sales Director at Great Minds

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831