Joyce Weiss

I work with organizations and individuals who want to kick conflict and chaos to the curb - Queen of Conflict Resolution and Communication Coach

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How to Reduce Conflict in the Workplace & Interpersonal Issues at Home

George, a participant in one of my conflict resolution workshops shared the following story.  Tommy, his ten year old son woke at 5:30am and kept on slamming his bedroom door while getting ready for school.  Tommy woke up his parents and sister.  It was time for THE TALK between father and son.  George told Tommy that he will take the handle off of the door if Tommy continues to slam the door in the morning.

Tommy was upset that his father was mad and pleaded with him that he would never do this again.  George thought a moment and said, “OK, Tommy, it sounds like you are taking this matter seriously.  The next time this happens I will not only remove the handle but I will also remove your  bedroom door.  I will agree not to remove the door handle at this time as long as you understand that you will be held accountable for your actions.”  Tommy agreed.  The problem was solved and the door slamming stopped like magic.

This worked as well as it did because George taught Tommy about accountability.

Accountability is a word that is coming up more often than ever before in conversations with clients.  Accountability is taking responsibility for your actions.  George did Tommy a favor by teaching him at a young age that he will be responsible for his actions.  I only wish that more parents did this!

I find that many leaders  don’t know how to confront employees on the importance of being held responsible for their actions if certain behavioral patterns are not broken.

We can all learn from George and how he resolved conflict and interpersonal issues with Tommy.  Come up with your own solutions by thinking how a problem can be solved.  It’s a great idea to have employees come up with solutions since many times they have better answers!

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How YOU Create Strong Teams

Strong teams are more important than ever before.  The challenge is that we are all so busy and operating in survival mode.  It helps when everyone gets on board and becomes accountable for the success of the team.  The challenge:  How to get everyone on board.  One solution is to ask important questions at meetings and really listen to to answers!

Ask the Following Questions When There is Conflict on Your Team:

News Flash: You need an understanding of what’s going on before you can attempt to solve any problems – .so ask yourself:

  1. What’s going on?
  2. How is it impacting others/you?
  3. What are future implications?
  4. What will happen if nothing changes?
  5. What is YOUR personal contribution to this issue?
  6. Commit to action!  What are the next steps?

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Do you have an open or closed mind when others describe people who you have not met yet?

We can’t let cynicism and negativity impact new experiences.  I recently visited Paris and Provence with my family.  Several people warned us that we better be prepared for rudeness.  Others told us that we needed to learn several key phrases in French and start all conversations in a positive way.

Let me ask you a question.  When is the last time that you were “warned” about a new colleague or boss?  People may have been cynical and you prejudged the new person before you even met him or her.

Now for the rest of my story – We had such a positive experience in France!  We attempted to speak their language when we were lost or had questions about food or prices.  We started our conversation in a positive way.  The response was almost always the same.  We all laughed and used a lot of grunts and hand gestures.  People wanted to help us.

I feel that we all need to think about our own communication and ask ourselves an important question.  Are we being open or closed when we meet new people  – especially after we were “warned” about them before we even met them?

The response is up to you and how you approach any new situation.  I choose to make up my own mind about others and do my best to look for possibilities instead of starting off negative and sticking to an old bias.

Please let me know what experience you have had when you meet new people after others were cynical about them?  Did you tell the cynic how you felt?  I’m here to listen to my loyal readers!

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Help Your Team Find Opportunities

What do your team members really need to be asking themselves?  Better yet, what do you need to ask yourself to improve team morale?  The ideas can start your team communicating effectively with this mini SWOT Analysis.  Here are some great questions to ask:

  1. What are our weaknesses?
  2. How are we unique?
  3. What do we do best?
  4. What opportunities are within our reach?
  5. How can the CEO and other key people become more involved with the customers/members?

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5 Tips to Encourage Work Life Balance at Work

The following is a typical question that I’m asked when I meet others at a networking event:  How can I engage my team since they are so stressed out? The person who asks me this question realizes that his or her team is strong yet the stress is worse than ever before due more demands and doing more with less.  Effective communication, prioritization and delegation are 3 important factors on how effective teams can cope with stress. I give them the following link to an article which addresses this issue:

https://www.joyceweiss.com/5-tips-to-encourage-work-life-balance-at-your-company-i-112.html

Was this helpful? Let us hear your thoughts in the comments section below.

Feel free to share these tips with your team – Just be sure to give Joyce credit when you share or publish.

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For more information, articles and podcasts, visit
https://www.joyceweiss.com

Contact Joyce

Email: joyce@joyceweiss.com
Phone: 248-681-5831